Ram 2500 Complaints (2022)

177 consumer complaints on file.

#11499120December 28, 2022
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The abs and traction control Lights keep coming on making the safety systems unavailable. This has happened 5 times, they clear when stopped but come on again. I am driving in snowy conditions and am in danger. This was scanned By one dealer and they said sometimes the sensor malfunctions and it reset and it was fixed - it kept happening on a cross country trip.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498098December 19, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2022 Ram 2500. The contact stated that while attempting to start the vehicle, there was a long crank time before the vehicle started. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the ambient temperature sensor needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer, but the mechanic was unable to duplicate the failure. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497569December 15, 2022
POWER TRAIN
The contact owns a 2022 Ram 2500. The contact stated that while operating the vehicle, the transmission malfunctioned, and the vehicle continued to accelerate after releasing the accelerator pedal. The vehicle started shuddering and the transmission failed to shift to the intended gear. There was an abnormal burning odor of transmission fluid inside and outside the vehicle. There was a message displayed that the transmission fluid was overheating. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494673November 23, 2022
ENGINE
Dealer Paul cole motors in Fostoria Ohio sold me it on a stop order. I can email the paperwork
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493118November 10, 2022
WHEELS
vehicle is less the 8 months old. Upon tire rotation, two front passanger wheel studs broke and one front drivers side wheel stud broke.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480358August 20, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Brand new Ram 2500 Diesel caught fire after about 1100 miles. Best I can tell it started around the alternator. Made a low “whirring” or “humming” noise during a few short drives just prior to the event that had not happened before. I was just parking when I noticed smoke coming from under the hood and opened it up to find a small fire involving the alternator and extinguished it with a fire extinguisher. The fire department came out and ensured it was extinguished and then a fire investigator came out and conducted an investigation. Took three days to get the dealership to accept the truck being towed back so it can be investigated by manufacturer.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11479477August 16, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I recently purchased a 2022 Ram 2500 equipped with the u-connect 5 system and the 12 inch display screen. The 12 inch screen controls all radio, navigation, phone and climate functions. After driving the truck for an extended period of time, the 12 inch screen will lock up and all functions are lost. I was told by the dealer to "reset" the display by pressing the volume and tuning buttons simultaneously, and after that to do a "hard reset" through the radio controls. This does correct the problem, but it will eventually lock up again. The dealer advised me they must be able to recreate the problem to diagnose it. They also advised due to the extended drive time for the problem to occur, they would probably not be able to recreate the situation. I have contacted Ram and u-connect about the issue, and they too advise the dealer must be able to recreate the problem to fix it. They also indicated they have never had anyone else complain about the screen locking up. When I google this issue I have found numerous articles online posted by people experiencing the same issue, so I know I am not alone. My reason for contacting NHTSA is the loss of the climate controls, specifically the windshield defroster, when the radio screen is locked up. Many times in my life I have found the need to very quickly activate the front windshield defroster to maintain visibility. I am concerned if the screen is locked up, and the defroster cannot be activated, a crash may occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477429August 3, 2022
ENGINE, VEHICLE SPEED CONTROL
When decelerating at transmission shift point the engine will accelerate 200 to 500 rpm with no gas applied. The vehicle will lurch forward. Additional breaking is required to prevent possible incidents. Dealer say no codes so nothing they can do issue is repeatable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474273July 16, 2022
STEERING, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
When turning on a highway exit ramp approximately 60mph Adaptive steering may have caused vehicle to not turn adequately and begin to go off the road. Lane keep assist failed to keep or even attempt to keep vehicle in lane and on the road. Adaptive steering may have prevented corrective action to prevent incident. Vehicle struck a guard rail as a result which potentially could have been fatal. No testing, investigation, or inspection has been conducted at this time. No warnings or messages were displayed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11460249April 9, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Recall was completed on 4/9/22 but is showing incomplete when searching the vin. Thank you for regards to this matter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459639April 5, 2022
UNKNOWN OR OTHER
The manufacturer has failed to remedy the situation in a timely manner. As shown in this complaint forum, the recall was issued March 10. I did not take delivery until March 24 with no mention of the recall. I received the notice in the mail on April 4. The dealer says April 14 before I can get in for a 10 minute software update! So, now it's my problem! I can sit and stare at my new $75,000 truck, or I can choose to drive an unsafe vehicle. No choice when it comes time for the update, I have a 200 mile, one way drive to get to the dealer. The manufacturer and the dealer were well aware of this problem BEFORE they took my money and sent me down the road in an unsafe vehicle. I think that is criminal. Everyone is treating this as a software "glitch". For me it comes after 2 years of swapping paper with FCA in order to settle on an Eco Diesel. Remember the Eco Diesel? Makes one wonder if it's a glitch or standard business practice at FCA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455502March 7, 2022
FUEL/PROPULSION SYSTEM, ENGINE
DEF sensor malfunctions, threatening to limit vehicle to 5 mph or stop completely. This is because DEF fluid freezes in cold weather. Sensor reads that DEF tank is empty, even when it is full. Contacted local dealer who confirmed the issue and noted that it is a prevalent problem and he has a backlog of trucks with the same issue. I consider this a safety issue, as I could be stranded on the road in winter conditions or not have access to my vehicle in case of emergency. Google search shows that this is a significant issue affecting many people. Dealer said that the only solution is to put the vehicle in a heated garage for several days to defrost the DEF and allow the sensor to reset. They currently have a backlog of several weeks. And then what happens when you get it back? You hope it doesn't refreeze and strand you on the road somewhere?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454623March 1, 2022
FUEL/PROPULSION SYSTEM
This is a 2022 Ram 2500 Long Horn with teh 6.7L Cummings Diesel. I have owned it for 30 days and it has 1475 miles on the odometer. The Service DEF System came on and after talking with the local dealership, the DEF sensor and or DEF pump has failed due to the DEF freezing. They have explained that this is a know issue and has affected the 2019 to present model year. After doing extensive research on neumorous blogs, it is a much larger problem than the dealer is letting on. It appears to be created by a design change that took place in 2019 and is caused by the DEF fluid itself freezing in the tank damaging the DEF sensor. DEF freezes at -12 so those of us living in areas where it may hit -12 are all affected by this situation and in reality, have spend 60k plus on a vehicle that we cannot operate. Either the DEF needs to be redesigned to not freeze or Ram needs to redesign, or go back to what they had that worked, the DEF system. This is not only an emmisions issue it is also a saftey issue. If the DEF system does not work, the vehicle does not meet the current emmisions standards. If the vehicle goes into limp in mode, you have strandad customers along side the road becomming a safety hazard and if the limp in mode happens at highway speeds, who knows the effectis on the vehicle as it slows down and creats a hazzard on the highway. Please work with RAM to remedy this situation so those of us with a 61k + boat anchor can use their trucks as they intended to when they spent their hard earned money to do so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450363February 4, 2022
UNKNOWN OR OTHER
After winter snow 3 inches when electric deployed running boards were deployed to enter vehicle when stepping on to the running board ir was found to be covered is black ice. This caused loss of traction and slipping. No injuries occurred but were very likely if not for some luck. The current design allows for melting snow to drip down rhe doors and freeze on the running boards that are recessed under the truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450359February 4, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
The contact owns a 2022 Ram 2500. The contact stated the heater was not functioning properly. The contact stated that he could hear air coming through the vents however, the windshield was fogging up, causing the contact to not see the roadway clearly. The contact stated there was no warning light illuminated. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449629January 31, 2022
ELECTRICAL SYSTEM
After shifting into reverse the infotainment screen sets brightness to full which at night is blinding and causes eyesight visibility to be extremely low when looking at other views to back up like the mirrors or outside the window. This increases the risk of hitting something or someone when in reverse. Instead, the infotainment screen brightness should not change. Specifically during night time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442678December 4, 2021
POWER TRAIN
I purchased a brand new RAM 2500 Limited Cummins. Crew Cab, long bed. I heard online on one of the diesel truck forums that the factory was underfilling the differentials. I checked both differentials, and found that the front was at least 3/4 of a quart low on oil, and the rear was about 1/4 of a quart low. This could potentially cause a crash or wheel lockup if the differential were to fail due to being low on oil!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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