Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11639202January 28, 2025
ENGINE
Lost diesel exhaust brake transmission down shifts trying to slow vehicle bolt in cold start heater plate dropped into engine via intake manifold causing extensive internal damage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638331January 24, 2025
SERVICE BRAKES
I’m concerned, as I expect many owners of 17-18 Ram 2500 are. Feb 23, while returning to my home, I lost control of my vehicle after breaking before entering left to right turn that I had been thru thousands of times. Less than 1 mile from my residence I applied breaks gently prior to entering turn. After applying brakes, they locked up and I was unable to control my truck. I slid sideways a few hundred feet and made contact with a utility pole. I have never felt so helpless while driving. This caused significant damage to my vehicle. Never had any ABS problems prior to this event. After vehicle was repaired (well over $20,000) I had problems with ABS - Cruise Control that repair shop could not fix. They sent to tire shop who also could not repair. Was advised to take to dealer. Vehicle was repaired with new EBS pump (which was part of current recall). I paid $100.00 deductible for repair. I wondered why dealership reimbursed my $100.00. Now I know why, received recall in mail a few days ago for repair of this part. I think Fiat/Chrysler should be on the hook for my insurance deductible. Plus not having my truck for over 4 months. I’m also gonna lose money upon trade due to no fault of my own.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11638441January 24, 2025
AIR BAGS
I was entering an intersection on a green light when a car from the cross street entered from the right running a red light. I hit them at approximately 35-40 mph in the driver side doors. My airbags failed to deploy. The cab on my truck was shifted more than 2 inches off the frame and was a total loss since the original repair estimate was more than $43,000. The reporting firemen and paramedics and the repair shop all could not believe that the air bags did not deploy. My passenger and I are still suffering from injuries sustained in the accident, which are likely much worse because of the failure of the airbags to deploy.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11637609January 22, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated while driving 25-30 MPH and depressing the brake pedal, the brake pedal traveled down to the floorboard, but the vehicle failed to respond as needed, causing the braking distance to become extended. The ABS and the traction control warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the ABS module had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and informed the contact that the VIN was not included. The failure mileage was approximately 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637713January 22, 2025
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2017 Ram 2500. The contact stated that after starting the vehicle, the check engine warning light remained illuminated. The contact stated that a diagnostic scanner was used to retrieve DTC: P2609; which indicated a failure in the intake air heater system. The vehicle was not yet repaired. The local dealers were contacted and indicated that the part was not available to order. No further information was available. The manufacturer was not yet contacted regarding the failure or parts availability. The failure mileage was 123,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636746January 18, 2025
UNKNOWN OR OTHER
Brake shift interlock clamp around column gear shift broke. There was a recall T-79 but it’s says our vehicle is not included. As we bought this vehicle used we are guessing it was repaired? But repaired with another defective part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634320January 6, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 60 MPH the contact was cut off by another driver while in traffic and depress the brake pedal and all four wheels locked up. The contact was able to avoid a crash. The vehicle was towed to the residence. The local dealer was contacted and advised the contact that a Service Tech was not available but would be reaching out. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 154,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631756December 20, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
The contact owns a 2017 Ram 2500. The contact stated that while driving at an undisclosed speed, the speedometer dropped to zero, and the ABS, traction control, and parking brake warning lights illuminated. Additionally, the doors failed to lock, and the brake lights remained illuminated after the vehicle was turned off. The contact needed to manually lock and unlock the doors using the fob key. The vehicle was taken to the dealer, where it was determined that the ABS, hydraulic control unit and hydraulic motor needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626817November 22, 2024
SERVICE BRAKES
ABS/TRACTION CONTROL lights on, the systems do not work and the NTSB knows this. Numerous recalls on different years and Dodge models yet you won't recall the 2017. IT IS A SAFETY ISSUE. [XXX] and issue a recall on ALL YEARS and MODELS, or are you in their pocket????? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626468November 20, 2024
SERVICE BRAKES
Loss of brake function
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625277November 14, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
ABS/ELECTRIC BRAKING SYSTEM LIGHT... HAD ABS PUMP MOTOR and HCU REPLACED 2 TIMES WITHIN 28 MONTHS AT MY COSTS..LESS THAN 60K ON ODOMETER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625068November 13, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have read online that this is a common problem for Ram Trucks. The SEBS and ABS lights and alarm will start flashing and dinging- the result is Intermittent ABS and traction control lights, no cruise or 4x4. I have 38,000 miles. I spent approximately $1300 to have it repaired. When I was. At the Ram repair shop, I was told that the parking lot was full of similar Ram trucks with the same problem.So clearly there should be a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624344November 9, 2024
SERVICE BRAKES
Repeated ABS service message on dash. Light and chime turn on and off while depressing brake pedal, turning, hitting bumps. ABS module and hydraulic module were already replaced 20k miles ago for same issue. Code C0020-01
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624082November 7, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL
HCU/ABS modules have failed for the second time in 50K miles. While using Cruise Control at highways speed (70mph) in heavy traffic the warning lines and chime came on. At the same instance the truck started slowing down dramatically. Almost causing us to get rear ended. It was like slamming on the brakes, but without brake lights to warn cars behind me. I finally figured out it caused the Cruise Control to kick out. Now I am having to listen to the constant chirping of the chime. It even chimes when the truck is not moving!!! Let me ask this question.... Why is it that long ago NHTSA required Anti-Lock Brakes on all cars to improve safety? Yet, when that system has a systemic problem of failure on these trucks, it's no longer a safety related problem? Makes zero sense!!! I purchased this truck with 99K miles on it. These modules went out once approximately 10K miles later. Now I have 154K miles and they have gone out again. FCA is selling replacement modules but they are the exact same failed design. They are not only not fixing the issue, they are knowingly selling parts that have systemic and reoccurring safety failures. This is legally called blatant negligence...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623367November 4, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, VEHICLE SPEED CONTROL
Issue a recall here! Many others are reporting this identical issue and a class action suit has been filed! ABS sensor light and chime comes on at random times. My truck just reached 100,000 miles. I've performed no troubleshooting but it is extremely intermittent, either the Service the Automatic or Service the Electronic Braking System(s). Usually, a bump in the road makes it come and another turns it off. Sometimes it happens so quickly, only the message and traction control disabled light comes on, sometimes only the chime comes in. Sometimes the message stays up and the brake warning and traction control light comes on, sometimes for a few minutes, sometimes a couple of seconds. To compound the problem, there appears to be an issue in sourcing replacement parts resulting in a delay in repair. A delay in repair could result in a additional damage to the vehicle, not using the vehicle (not an option) or ultimately an accident. Also can’t use cruise control when it’s displaying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620109October 16, 2024
SERVICE BRAKES
Abs module and pump motor need to be replaced but are on back order and can't be replaced. Vehicle is now unfit for operation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619703October 14, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
ABS Light and traction conrol light started acting up. Brakes not currently sticking but will be sending for possible repair as this is a common trend with this vehichle from What I have reviewed online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619573October 13, 2024
SERVICE BRAKES
ABS traction control keep flashing on and off due to hcu problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618278October 5, 2024
SERVICE BRAKES
Abs pump intermittent light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618057October 4, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ABS module failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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