Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11170901January 19, 2019
STEERING, SUSPENSION
FRONT TRACK BAR BUSHINGS ARE WORE OUT AFTER LESS THAN 45000 MILES. THE FRONT END MAKES A NOISE AND SHAKES WHEN YOU TURN THE WHEEL. THIS HAPPENS BOTH STOPPED AND AT ANY SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160960December 12, 2018
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING 55 MPH AND HAULING A TRAILER, THE TAILGATE LATCH DETACHED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BREWBAKER DODGE CHRYSLER JEEP RAM OF PRATTVILLE (2209 COBBS FORD RD, PRATTVILLE, AL 36066, (334) 491-0701) WHERE IT WAS DIAGNOSED THAT THE TAILGATE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155583December 3, 2018
ELECTRICAL SYSTEM
TAKATA RECALL. THE RADIO IN MY RAM 2500 IS NOT WORKING WITH MY CELL PHONE. THE RADIO FREEZES UNTIL THE TRUCK IS TURNED OFF AND RESTARTED. THIS NEEDS TO BE ADDRESSED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153707November 26, 2018
ENGINE
WATER PUMP, TOOK INTO DEALERSHIP AND THEY SAID THEY REPLACED WATER PUMP BUT NO DUST DISTURBED ON ENGINE WHEN POPPED THE HOOD TO LOOK INSIDE THE HOOD WHEN I PICKED UP THE TRUCK AFTER GETTING THE RECALL REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153456November 24, 2018
UNKNOWN OR OTHER
A LOUD NOISE FROM UNDER AND RIGHT SIDE OF THE VEHICLE IS GENERATED WHEN SHIFTING FROM LOW TO HIGH GEAR. WHEN IN HIGH TRAFFIC, TURNING RIGHT AND LEFT, AND HAULING MODE. THE NOISE GENERATED SOUND COMING FROM THE TRANSMISSION OR WITHIN THE UNDERSIDE AS THE VEHICLE SHIFTS. HAVE MADE VISUAL INSPECTION WITH NO EVIDENCE OF RUBBING OR LOSE CABLE, TIRE TO FINDER, OR LOSE SHAFT WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143741October 29, 2018
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
MY ABS TRACTION CONTROL LIGHT CAME ON INTERMITTENTLY PRIOR TO 36,000 MILES. TOOK TO DEALER AND THEY COULD NOT FIND PROBLEM. WITH 42,600 MILES LIGHTS HAVE COME ON AND SET A CODE. RAM HAS SAID THEY WILL NOT FIX THE PROBLEM. A COMPUTER HAS FAILED. THIS IS A SAFETY ISSUE AND SHOULD BE CORRECTED BY RAM. I DON'T KNOW IF THIS IS A CONTINUING PROBLEM IN THESE TRUCKS OR IF FAULTY PARTS WERE PLACED ON MINE. I WANT THIS ISSUE DULY NOTED. THE FAILED PARTS ARE THE ABS MODULE AND THE HYDRAULIC CONTROL UNIT. RAM HAS TOLD ME THAT THIS IS MY PROBLEM WHEN IT IS IN FACT THEIR PROBLEM WHICH THEY WILL NOT TAKE CARE OF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142711October 25, 2018
TIRES
TL* THE CONTACT OWNS A 2017 RAM 2500 EQUIPPED WITH FIRESTONE TRANSFORCE AT TIRES, SIZE: 285/60/R20 (NA). THE CONTACT STATED THAT ALL FOUR TIRES WERE FILLED OVER THE REQUIRED 80 PSI MAXIMUM. THE CONTACT SPOKE WITH THE TIRE MANUFACTURER AND WAS INFORMED THAT THE TIRES COULD BLOW OUT AT ANY TIME. THE CONTACT TOOK THE VEHICLE TO SAN ANTONIO DODGE CHRYSLER JEEP RAM (11910 INTERSTATE 35 FRONTAGE RD, SAN ANTONIO, TX 78233, (210) 702-2220) AND THEY CLAIMED THAT THEY INSPECTED THE TIRES AND FOUND THAT THEY WERE OVER PRESSURIZED. THE DEALER ROTATED THE TIRES. AFTER A ROAD TRIP WHERE THE VEHICLE HAULED A 7,000 LB RV, THE CONTACT DISCOVERED THE TIRES IN POOR CONDITION. THE DEALER STATED THAT THEY WOULD HAVE TO INSPECT THE TIRES UPON THE CONTACT'S RETURN. THE DEALER INSPECTED THE TIRES AND FOUND NO FAILURES. THE MANUFACTURER REFERRED THE CONTACT BACK TO THE DEALER. THE TIRE FAILURE MILEAGE AND DOT NUMBER WERE UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130765September 22, 2018
AIR BAGS
THE AIRBAG SYSTEM SERVICE LIGHT IS ON AND OF SEVERAL TIMES AND SOMETIMES STAY ON FOR THE ALL DAY ITS DOESN'T MATTER IF I TURN OFF THE CAR WHEN I TURN IT ON THE LIGHT STAY ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128711September 11, 2018
STRUCTURE:BODY:HATCHBACK/LIFTGATE, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V486000 (STRUCTURE, LATCHES/LOCKS/LINKAGES). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING VARIOUS SPEEDS, THE TAILGATE FELL DOWN ON MORE THAN ONE OCCASION. IN OTHER CASES, THE CONTACT STATED THAT THE TAILGATE WOULD NOT OPEN. MOUNT AIRY CHRYSLER DODGE JEEP RAM FIAT (538 N ANDY GRIFFITH PARKWAY, MOUNT AIRY, NORTH CAROLINA 27030, (336) 789-8105) WAS MADE AWARE OF THE RECALL AND THE SERIES OF FAILURES. THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 10,100. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128283September 8, 2018
POWER TRAIN
EXCESSIVE PLAY IN DRIVE LINE CAUSES LOUD BANG IN REAR END AND NOISE AT TAIL SHAFT OF TRANS DURING ACCELERATION AND DECELARATION. CAUSES A DELAY IN MOVEMENT . DEALER SAUS ITS NORMAL. THIS IS NOT NORMAL AS IT WILL CAUSE A FAILIRE IN THE REAR END, TRANS OR EVEN U JOINT. THIS IS MY THIRD TRUCK SAME MAKE AND MODEL, OLDER YEARS AND NONE OF THE OTHERS HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124072September 3, 2018
ENGINE
WHILE TOWING, RUBBER SECTION OF FAN SHROUD CAME INTO CONTACT WITH FAN SENDING MATERIAL INTO RADIATOR. THIS CAUSED CATASTROPHIC DAMAGE AND LOSS OF COOLANT WHILE TOWING ON HIGHWAY IN HIGH TRAFFIC CONDITIONS. COOLANT LOSS TRIGGERED MULTIPLE ALARM/WARNINGS REQUIRING URGENT ENGINE SHUTDOWN. AFTER STOPPING VEHICHLE APPEARED TO HAVE ENGINE COMPARTMENT FIRE WHICH TURNED OUT TO BE STEAM FROM COOLANT. BUT ENGINE TEMPS RAPIDLY INCREASED. TRUCK MILEAGE 35,893, FIRST TIME TOWING AFTER WATER PUMP RECALL HAD BEEN COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11122101August 24, 2018
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:TAILGATE
TL* THE CONTACT OWNS A 2017 RAM 2500. WHILE DRIVING 5 MPH, THE TAILGATE UNEXPECTEDLY OPENED NUMEROUS TIMES. ANTHONY D'AMBROSIO CHRYSLER JEEP DODGE RAM (2681 RIDGE RD, ELVERSON, PA 19520, (610) 286-9450) INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V486000 (STRUCTURE, LATCHES/LOCKS/LINKAGES) AND THAT THERE WAS NO REMEDY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 16,737.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115694August 4, 2018
SUSPENSION
VEHICLE WAS IN FOR SERVICE AND MECHANIC INFORMED ME OF FRONT TIRES ARE CUPPING SIGNIFICANTLY. THEY INFORMED ME THIS IS NOT NEW FOR A NEW TRUCK. TOOK THE TRUCK TO DODGE THEY TOLD ME IT IS PERFECTLY NORMAL IF YOU DON'T ROTATE TIRES ENOUGH. THIS IS VERY INCONSISTENT. I DID ROTATE TIRES BUT WITHIN 5000 MILE PROBLEM. REPRESENTS ITSELF AND TIRES HAVE TO BE REBALANCE TO OFF SET UNEVEN WEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115693August 4, 2018
UNKNOWN OR OTHER
REAR RAIL GATE OPENS WHILE VEHICLE IS IN MOTION. 3RD TIME I HAVE HAD TRUCK INTO DEALER FOR THIS. THEY TELL ME THERE IS A RECALL FOR THIS AND NO PARTS ARE AVAILABLE SO THEY CAN'T FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105406July 3, 2018
ENGINE, POWER TRAIN
VEHICLE SHUTTERS AND PAUSES WHEN TAKING OFF FROM A STOP. VEHICLE HAS HESITATED DURING LOW SPEED TURNS LEAVING A PULSING SENSATION, ENGINE CUTTING OUT. STRONG ODOR OF COOLANT COMING FROM UNDER THE HOOD AFTER DEIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102428June 18, 2018
STEERING, SUSPENSION
WHEN IN MOTION, THE TRUCK WILL SUDDENLY BREAK INTO A VIOLENT "DEATH WOBBLE". IT HAS OCCURRED AT SPEEDS ANYWHERE BETWEEN 40 AND 75 AND NOT ALWAYS WHEN A SLIGHT BUMP IN THE ROAD IT HIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101712June 13, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT NOTICED OIL LEAKING ONTO HER DRIVEWAY. THE VEHICLE WAS TAKEN TO LESTER GLENN CHRYSLER DODGE JEEP RAM FIAT (101 NJ-37, TOMS RIVER, NJ 08753) WHERE IT WAS DIAGNOSED FOUR TIMES THAT THERE WAS A REAR MAIN SEAL LEAK OF OIL. WHILE AT THE DEALER, A HYDRAULIC JACK FELL ON THE VEHICLE AND CAUSED DAMAGE. THE VEHICLE WAS REPAIRED, BUT THE LEAK RECURRED. AFTER THE DEALER REPAIRED THE VEHICLE, THE TRANSMISSION STARTED TO MALFUNCTION. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 10,867.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101267June 11, 2018
VEHICLE SPEED CONTROL
MY RAM 2500 DIESEL WAS IN CRUISE CONTROL ON A 4 LANE HIGHWAY WITH PERIODIC STOP LIGHTS WHEN I PUSHED HEAVILY ON THE GAS PEDAL TO ACCELERATE WHILE PULLING A 13,000 LB TRAILER. WHEN I TOOK MY FOOT OFF THE GAS, THE ENGINE STAYED IN FULL ACCELERATION MODE. FULL BRAKING WAS NOT SLOWING THE VEHICLE MUCH AND IT LOOKED LIKE WE WERE GOING TO COLLIDE IN TO VEHICLES AHEAD OF US. I SHIFTED IN TO NEUTRAL, THE ENGINE RACED AT HIGH RPM, BUT I WAS THEN ABLE TO SLOW DOWN AND AVOID THE VEHICLES. I SHUT OFF THE MOTOR FOR A SHORT TIME, RESTARTED IT AND IT WAS FINE. A RECALL IS APPARENTLY AVAILABLE FOR RAM 2500S WITH GASOLINE ENGINES, BUT I WAS TOLD NOT FOR MY DIESEL. THAT NEEDS TO BE RECTIFIED IMMEDIATELY TO GET OURS FIXED. VERY SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098816May 30, 2018
VEHICLE SPEED CONTROL
WITH CRUISE SET AT 75 MPH, SPEED WOULD DECREASE TO AROUND 71MPH, THEN UNEXPECTEDLY AND RAPIDLY INCREASE TO 75. THIS HAPPENED REPEATEDLY AND I STOPPED USING IT FOR ABOUT 3 WEEKS. I TRIED IT ON RETURN TRIP AND IT WORKED FINE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098007May 25, 2018
ENGINE, POWER TRAIN, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2017 RAM 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN). THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT CALLED AUTONATION CHRYSLER DODGE JEEP RAM SPRING AT (281) 715-6927 (21027 I-45, SPRING, TX 77388) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ram 2500