Ram 2500 Complaints (2014)

344 consumer complaints on file.

#11511506March 13, 2023
ENGINE
The heater in my pickup was not working correctly on the driver's side, so I took it into a shop to have the engine coolant flushed ($150). Within a few weeks, I had a check engine light appear and discovered the thermostat had failed ($350). I had this replaced. Still no heat. It was discovered that my heater core was plugged, could not be flushed, and the sediment from the coolant breaking down caused the failure in the thermostat, the heater core, and had plugged the EGR cooler ($3459 repair). Eide Chrysler informed me they had had a number of these issues occur this winter alone on Ram trucks from this vintage and mentioned Chrysler had changed coolant beginning with Ram model year 2013, and that said coolant was routinely failing between 60-100K miles. Chrysler stated they would not stand behind the repairs since the original warranty had expired. I am the original owner of this pickup, keep it in a heated garage, very seldom tow, and I follow the maintenance schedules. Chrysler's own maintenance schedule states the coolant should be flushed at the earlier of 10 years or 150,000 miles. This truck is 8 years old with 93,000 miles on it. This failure was caused by a systemic defect
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504796January 31, 2023
SEAT BELTS
While cleaning and detailing the vehicle on 01/31/23, it was noticed that there is severe cracking in the plastic assembly that holds the seatbelt in place. A malfunction has not yet occurred, but this seems as if it could be a potential hazard once the plastic completely fails. This vehicle is available for inspection upon request. Seatbelt failures put the driver, front passenger and rear passengers, as well as other vehicles, at risk of injury or fatality in an accident. I have not contacted any dealers or independent service centers regarding this issue. The vehicle has not been inspected by the manufacturer, police, insurance representatives or others. There were no warning lamps, messages or other symptoms of the problem prior to the potential failure. I am unsure of when the cracks first appeared, but have owned the vehicle since 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497237December 13, 2022
VISIBILITY, EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING:BRAKE LIGHTS:BULBS
The contact owns a 2014 Ram 2500. The contact stated that the windows needed to be scraped from the inside. The driver was unable to see the roadway. The brake light became inoperable. The vehicle was taken to the local dealer where it was diagnosed that the brake light housing needed to be replaced. There was water entering the brake light housing. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492897November 9, 2022
EQUIPMENT
The contact owns a 2014 Ram 2500 equipped with a Strattec bolt lock 5/8-inch pin lock. The contact stated while hauling a 2016 Outdoors Wind River RV, the lock detached from the pin causing damages to the trailer. The contact was able to park on the offramp but was unable to attach the trailer back to the vehicle. The contact stated that a bystander assisted in towing the RV to a local dealer where the pin and lock were replaced. The contact called the manufacturer of Strattec and made them aware of the failure. The failure mileage was not applicable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484937September 17, 2022
ENGINE
While towing a moderately loaded trailer, the cooling fan on the engine turned on. It appears the fan shroud got sucked into the fan causing pieces of the shroud to get thrown into the radiator, which in turn destroyed the radiator and leaked all the coolant onto the ground. A quick google search shows this seems to be an extremely common issue with these trucks. It seems that the design of the shroud is poor and should be remedied by the manufacturer. With such a sudden failure this left me stranded just over the top of a hill in the middle of the road with no safe place to pull over, creating a serious hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484011September 12, 2022
POWER TRAIN
The contact owns a 2014 Ram 2500. The contact stated while her husband was driving approximately 40 MPH, the transmission shifted independently into neutral(N). The contact stated there was no warning light illuminated. The driver was able to park on the side of the road and shifted the vehicle into park(P). The contact stated then experienced the failure within 20 minutes. The contact stated that her husband was able to continue driving to his destination. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 51,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450562February 5, 2022
VISIBILITY/WIPER
No heat on drivers side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448051January 19, 2022
POWER TRAIN
When putting the truck in Gear to go in reverse, the gear shifter on the steering column came loose from the column and fell out. This exposed the column and it was found that an aluminum bracket holding the gear shift had broken in half. Truck could not be put in park to shut off engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446732January 8, 2022
STEERING
Truck has around 67k miles. When preforming an oil change i checked the drag link knowing that some trucks are recalled. The outer jam but was loose. Called dealership and they said the recall was done. There are no indications that the recall was done. No marks or welds on the nuts as the recall states.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441766November 26, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2014 Ram 2500. The contact stated that while driving at 20 MPH, he temporarily released the accelerator pedal and when he depressed it again the vehicle failed to respond. There were no warning lights illuminated. The contact stated that he veered to the side of the road. The contact stated that after he disconnected and reconnected the battery terminals, he was able to restart the vehicle and the accelerator pedal responded when depressed. The vehicle was taken to the dealer who diagnosed that the accelerator sensor needed to be replaced. The contact stated that the accelerator sensor was replaced; however, the failure reoccurred five times. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 230,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440760November 17, 2021
STEERING
A Recall on the Drag Link Bar was for a bolt coming loose. The recall was to weld the bolt, so Drag Link Bar could not be adjusted or bolt come loose. I am the original owner and in order to do an updated alignment, I now need to buy a new adjustable drag link bar, because the original one can not be adjusted due to the recall fix was to weld a nut, so it cold not back off. So a $80 alignment charge, is now going to cost me $1000 because I have to buy a new Drag Link Bar. I have contacted RAM, they said the will not do anything, they fulfilled the Recall. Why would the NHTSA allow a fix to be a welded nut on a steering arm that might need to be adjusted for alignment? So it would of been better for me to not do the recall and wait for it to fail and then get a new drag link bar. My Drag Link bar does not need to be replaced due to age of vehicle or wear and tear. The Drag Link bar needs to be replaced because the part can not be adjusted, like all other steering parts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438728October 30, 2021
ELECTRICAL SYSTEM
The electoral component of the climate control started on fire while vehicle was parked and turned off. The truck was deemed a total loss by insurance. There is a fire and police report stating the fire started in the wiring of the climate control. The fire department had to tear out that whole dash part to stop the fire. There was no warning that this was going to happen. We are now stuck with $8000 left to pay on this vehicle that was deemed total loss by American Family Insurance. This was faulty wiring on Dodges behalf.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11438438October 27, 2021
POWER TRAIN, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The part that failed the first time was transmission module. We were 12-13 hrs from home when 2500 tried to engage 4wd while truck was moving approx 55 mph. While pulling horse trailer. It tried to engage 3 times during repetitive stops along narrow highway. Truck was making loud grinding noise during the attempts to engage 4wd while moving. Truck failure on highway with NO shoulder with NO option but to stop put whole rig in danger of collision. After internet research we pulled appropriate fuse & drove into park. Upon return home 2500 was driven to Russell Barnett Dodge for inspection and repair. Cost to us $721.05 due to no warranty. 4wd service lite appeared while trying to engage. After repair, and approx 200 miles later during an out of state trip pulling horse trailer, the 2500 service lite appeared, and the truck tried to engage 4wd at 65 mph on interstate highway with the same noise. Again pulled fuse and continued trip. We have logged each event with Ram corporate and obtained case numbers. They did not feel this was a safety issue, was not covered under warranty, and our responsibility. So the first repair did NOT work and failed again 2nd time. Ram still would not cover repair & dealer repair shop is saying it’s a different module. But all symptoms were identical from first event. We feel this is a safety issue - on highways pulling a trailer and potentially becoming a moving obstacle for other drivers if the truck had engaged 4wd at high speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428335August 9, 2021
STEERING
My Ram 2500 truck is in need of repair under the R46 recall. On 8/4/2021 the dealership inspected my truck and claimed they had ordered parts and the repair will not be completed until June 2022. The recall bulletin states that a failure of the track bar frame bracket can cause a sudden crash without warning. There is a frequent popping or "clunk" sound coming from under the truck when turning and when going over bumps. This is my daily driving vehicle. I do not think it is safe to drive this truck for another 25,000-30,000 miles while waiting for these parts. This truck has been in the same dealer service center at least three times since 2015 for recall repairs and each time they have failed to address the R46 recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428061August 6, 2021
UNKNOWN OR OTHER
i AM HAVING A PROBLEM WITH THE TPMS. I AM CONSTANTLY GETTING A WARNING THAT THE REAR TIRES NEED TO BE INFLATED TO 80 PSI. THE DOOR JAMB AND THE TIRES SPECIFY 65 PSI MAX COLD. AFTER GOING ON LINE TO HELP WITH FIXING THE PROBLEM I FOUND OUT I AM NOT ALONE. CURRENTLY FOUND OVER 200 COMPLAINTS WITH THE SAME ISSUE. I AM SURE THERE ARE MANY MORE BECAUSE I DIDN'T ADD MINE TO THE LIST. MY RAM IS 2014 BUT THE YEAR DOESNT SEEM TO MATTER. THE PROBLEMS I FOUND WAS BETWEEN THE YEARS 2013 - 2019. ALL SEEM TO BE MOSTLY 2500 AND 3500. I TOOK IT TO THE DEALER AND WAS TOLD SO FAR THEY DONT HAVE A FIX THAT WILL WORK. I NOTICED OTHERS DID THE SAME THING. ALL THE PEOPLE THAT LET THE DEALER FIX THE PROBLEM SOME WERE PUTTING BLACK TAPE OVER THE LIGHT AND IGNORING THE WHOLE SYSTEM. OTHERS WERE JUST DISABLED THE SYSTEM. THIS IS A SAFETY ISSUE SINCE IT IS REQUIRED BY LAW. THERE ARE NO RECALLS SO IT MUST BE OKAY TO DISABLE THE SYSTEM SO THAT WARNING LIGHT WONT BE ON ALL THE TIME. DO YOU HAVE ANY IDEAS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421834June 22, 2021
STEERING
Drag link recall: Problem was “fixed” by welding it. I am having a lot of play in my steering and hard to keep straight. This should be fully replaced with a better drag link rather than welded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413374April 22, 2021
ELECTRICAL SYSTEM
MY DIGITAL CLUSTER IS OUT. CAN'T SEE INFO IF SOMETHING IS WRONG WITH TRUCK. IT'S LIKE THE SAME ISSUE WITH RECALL 13V486000 BUT CHRYSLER SAYS IT DOESN'T COVER MY TRUCK. IT HAS LEFT ME STRANDED ON THE SIDE OF THE ROAD BECAUSE I COULDN'T TELL WHAT WAS WRONG WITH TRUCK WHEN IT WAS DINGING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403262March 16, 2021
AIR BAGS
TL* THE CONTACT OWNS A 2014 RAM 2500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHCILE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399782March 8, 2021
ENGINE
THE ENGINE HAS A EXHAUST LEAK AT THE EXHAUST MANIFOLD. AFTER A FEW MINUTES THE LEAK WILL STOP. YOU SHUT OFF THE TRUCK EVEN FOR A FEW MINUTES THEN START IT AGAIN THE LEAK COMES BACK. IT LEAKS EXHAUST INTO THE CAB WHEN IT IS LEAKING. I TOOK MY TRUCK TO MY LOCAL DEALER THEY GAVE A ESTIMATE FOR REPAIRS($610.00) THE DEALER TOLLED MY THIS IS A COMMON PROBLEM. I CALL CHRYSLER CUSTOMER CENTER THEY TOLLED ME THAT THERE IS NOTHING THEY CAN DO TO HELP ME. CAN YOU PLEASE LOOK INTO THIS THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395319February 8, 2021
STRUCTURE:BODY, STEERING, SUSPENSION
I HAVE A 2014 DODGE RAM2500 TRUCK, THERE WAS A SAFETY RECALL ON THE WELDING ON THE FRONT SUSPENSION TRACK BAR FRAME BRACKET THAT WAS IMPROPERLY WELDED DURING THE MANUFACTURING PROCESS. THE FIX WAS TO HAVE A BRACKET PLACED WITH ONE 60-70MM LONG M10 BOLT WITH 1.5 PITCH THREADS, ONE M10X1.5 PITCH THREAD NUT, THREE M10 FLAT WASHERS I BROUGHT MY TRUCK IN BECAUSE IT START POPPING EVERY TIME IN TURNED EITHER RIGHT OR LEFT I WAS TOLD THAT THE RECALL FIX HAD EXPIRED THERE NO WARRANTY ON THIS TO FIX IT NOW. SO I'M CONFUSED IT A SAFETY ISSUE AND NOT COVERED UNDER THE RECALL?? BECAUSE THE RECALL FIX HAS NO WARRANTY THE WARRANTY IS ONLY FOR 2 YEARS. SO I BOUGHT A TRUCK NEW WITH DEFECTS AND IT MY PROBLEM THAT WE'RE NOT KNOWN AT THE TIME FROM THE MANUFACTURE. NOT SURE HOW THIS IS RIGHT OR FAIR TO THE CUSTOMER. IT A SAFETY ISSUE NOT COSMETIC. MY TRUCK ONLY HAS 80.000 AND IT A DIESEL SHOULD LAST A LONG TIME. PLEASE HELP THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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