Ram 2500 Complaints (2017)

698 consumer complaints on file.

#11500817January 9, 2023
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ABS/ Traction Control lights constantly going on and off. Kicks off cruise control. Message blocks digital speedometer. Known issue, yet FCA will not recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500720January 8, 2023
SERVICE BRAKES
Service Electronic Brake System came on while driving. Problem seems to be inconsistent and constantly turns on and off preventing ABS and traction control from working. Braking when the system is not working properly will result in massive feedback from the brake pedal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500298January 5, 2023
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated while driving at 30-35 MPH on a damp road and approaching a stop light, the brake pedal was depressed but the brakes locked, causing the vehicle to slide. The traction control and ABS warning lights were illuminated. The contact stated as he released the brake pedal and reapplied it slowly, the vehicle responded as needed. However, the failure reoccurred while driving. The vehicle was taken to an independent mechanic where it was diagnosed with brake circuit failure. The vehicle was not repaired. The contact related to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498216December 20, 2022
SERVICE BRAKES
See an article that abs failure issues are being reported on 2017-2018 ram 2500-3500. In the process of waiting for an abs hydraulic actuator. Loss of abs and braking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497903December 17, 2022
SERVICE BRAKES
The brakes never have stopping power even with the exhaust brake. It take along time to stop at 30mph and if I'm going above 30 mph I'm afraid I will run into someone ahead of me if they put on their brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497805December 16, 2022
SERVICE BRAKES
Purchased truck used Fall 2021 with only 27k miles. After less than year and about 8k miles. ABS warning lights and sound randomly and erratically became an annoying problem. The cause is a defective Hydraulic Control Unit. Ram truck owners have posted hundreds if not thousands of complaints on the internet regarding this. Anyway, I had to disconnect the fuse for the ABS Module to prevent the annoying, interfering malfunction. The truck brakes safely but there is not the additional safety of the ABS system. The newer version of the Hydraulic Control Unit is not available and backordered until at least the end of January, 2023. Dodge Ram owners of these trucks can't even pay high dealer repair prices because no one has the part. I believe 2019 and newer models have the same problem but Ram has issued a recall for those model years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497545December 15, 2022
SERVICE BRAKES
ABS and traction control lights flash, ABS and HCU modules have to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497552December 15, 2022
SERVICE BRAKES
Completed a hard stop, but ABS system did not appear to work correctly. Once stop was completed, had two malfunction lamps and a "service ABS warning". Lights and warning went away once I resumed driving. In a separate incident, I took off from a stop in wet conditions and the traction control system did not appear to be working, vehicle spun the rear tires an abnormal amount. Once this happened, the warning lights and error message returned, but went away upon further driving. I visited the dealer and had them pull the error code and it was "C0020-01-ABS PUMP MOTOR CONTROL - GENERAL ELECTRICAL FAILURE". There is an active technical bulletin stating the issue is with the hydraulic control unit (HCU). It appears to me that this problem disables the antilock brakes as well as the traction control system. The danger here is that the warning lamps and error messages go away, leading one to believe the system is functioning normal when in fact it is not. I was advised by the dealer that the replacement part is unavailable and could be for several months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497413December 14, 2022
SERVICE BRAKES
The contact owns a 2017 Ram 2500. The contact stated while driving approximately 5 MPH and depressing the brake pedal, the pedal went to the floor while stopping the vehicle. The contact stated there was no warning light illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 135,844.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497427December 14, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Ram 2500. The contact stated that while driving at various speeds, the brake pedal failed to respond when depressed, and required a longer braking distance. No warning lights were illuminated. The vehicle was not yet taken to an independent mechanic or local dealer for diagnostic test or repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497439December 14, 2022
SERVICE BRAKES
The brake warning light flashed on and off irregularly. Took to the dealer but was told they couldn't diagnose it since the light was currently off. Months later the light was on when I took it for the annual State safety inspection. Diagnosed the hydraulic control unit needed to be replaced. It took them a few weeks to get one in but it was finally completed at a cost to me of a little more than $1,000. The service writer told me that they have found this to be a common problem in low mileage Ram 2500s. Currently I have approximately 17,000 miles on my 2500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497512December 14, 2022
SERVICE BRAKES
ABS/traction control intermediately functioned for several weeks. But is now inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497245December 13, 2022
SERVICE BRAKES
While driving the “Service Electronic Braking System and ABS warning light came on. I had a shop run the diagnostics and the tester confirmed what the lights were showing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497246December 13, 2022
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2017 Ram 2500. The contact stated that while driving on wet or snowy roads and depressing the brake pedal, the vehicle would not stop as needed. The contact stated that after depressing the brake pedal, the ABS pulsated normally but the vehicle did not stop and continued into the intersection. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497058December 12, 2022
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2017 Ram 2500. The contact stated that the ABS system warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with an ABS pump motor and a general electrical failure. The vehicle was not repaired due to backordered parts. The manufacturer was not notified about the failure. The failure mileage was 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496821December 9, 2022
SERVICE BRAKES
Received code c0020-01 for ABS pump, this is the third time in under 50,000 miles. Complete loss of traction control and ABS braking. It’s a well known issue that dealerships are aware of. There are class action lawsuits about this. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495644December 1, 2022
ENGINE
The contact owns a 2017 Ram 2500. The contact stated while jump starting another vehicle, the contact noticed that the oil dip stick was not secured. The contact pushed the dip stick back into place. On another occasion, the contact was having the battery changed and the oil dip stick was not secured again. The vehicle was not taken to the dealer. The manufacturer was contacted. The failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494915November 25, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
ABS pump electrical failure, repaired OCT.17/2020 by dealer. 11/20/2022 same problem. ABS light, traction control, and no Trailor brakes, or cruse. not sure what other problems exist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491400October 29, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
Service Electronic Brake System and service Antilock Brake system light come on and off intermittently at random times. Some time on and off a few times faster then it can display the message. The Hydraulic Control Unit was replace one already. Reading online there are several 2017 and 2018 rams having this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490830October 25, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
The ABS control module and the HCU has Failed twice on this truck resulting in loss of traction control, ABS and cruise control. The unit was replaced around 42,000 miles and then failed again at roughly 60,000 miles. Ram will not replace under warranty. the failure causes the abs and traction control light on the dash to come on and off constantly. it also shuts down cruise control. I believe it also causes excessive ware on the rear tires due to the traction control system not working properly. This is a major problem and judging by online repair forums there are many other people experiencing the same issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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