Porsche Cayenne Complaints

666 consumer complaints on file.

#10507029April 3, 2013
ENGINE
I PARKED THE CAR IN THE GARAGE AFTER RUNNING ERRANDS. WHEN I RETURNED TO THE GARAGE THE NEXT MORNING THERE WAS A LARGE PUDDLE OF FLUID SURROUNDING THE CAR BELOW. THE CHECK ENGINE LIGHT STATED THAT I NEEDED TO CHECK COOLANT LEVEL. I IMMEDIATELY CALLED THE PORSCHE OF PLANO AND WAS TOLD BY THE SERVICE WRITER THAT THE COOLANT PIPES ARE A COMMONLY KNOWN, WELL DOCUMENTED POINT OF FAILURE. HE SUGGESTED I RUN A SEARCH ON GOOGLE. I WAS SHOCKED TO SEE THE NUMBER OF COMPLAINTS AND JUST HOW MANY PEOPLE HAVE EXPERIENCED THE SAME ISSUE. THE PROBLEM IS THAT PORSCHE USED PLASTIC MATERIALS IN THE DESIGN OF THE COOLANT PIPES WHICH ARE LOCATED AT THE TOP OF THE ENGINE. THE PLASTIC BECOMES BRITTLE OVER TIME DUE TO THE HEAT FROM THE ENGINE. WHEN IT BECOMES BRITTLE ENOUGH IT CAUSES THE ENGINE TO LOOSE ALL FLUID IMMEDIATELY. THIS HAS HAPPENED IN CARS WHILE AT HIGHWAY SPEEDS AND OTHERS THAT ARE PARKED. PORSCHE DOES NOT SUPPLY THE SAME PARTS TO REPAIR A FAILURE. PORSCHE INSTEAD SELLS A KIT MADE OF ALUMINUM PIPING THAT IS DESIGNED NOT TO WITHSTAND THE HEAT OF THE ENGINE THE WAY IT SHOULD HAVE ORIGINALLY BEEN MANUFACTURED. THE COST FOR THE KIT AND LABOR RANGES BETWEEN $2,000 - $3,000. THE ISSUE IS NOW PART OF A CLASS ACTION LAWSUIT DUE TO THE NUMBER OF OWNERS WHO HAVE HAD THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502550March 12, 2013
ELECTRICAL SYSTEM, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, EXTERIOR LIGHTING
HAVE EXPERIENCED ONGOING ELECTRICAL SYSTEM MIRROR PROBLEMS, WITH MY 2008 PORSCHE CAYENNE, WHERE THE OUTSIDE MIRRORS MOVED ON THEIR OWN WHILE DRIVING AND PARKING. FIRST EXPERIENCED THIS ELECTRICAL SYSTEM MIRROR PROBLEM ON (3/23/09) AT 12,391 MILES, AS THIS CAR WAS TAKEN TO SAME DEALERSHIP WHERE I HAD PURCHASED IT (INSKIP PENSKE PORSCHE IN WARWICK, RI (12) SEPARATE TIMES FOR UNSUCCESSFUL ATTEMPTS AT REPAIR. THE REPAIR INVOICES ARE AVAILABLE FOR THE FOLLOWING VISITS: 3-23-09 = 12,391 / 3-31-09 = 12,592 / 4-2-09 = 12,992 / 9-13-10 = 25,668 / 9-28-2010 = 26,186 / 12-16-10 = 28,179 / 8-24-11 = 38,186 / 9-13-11 = 38,664 / 9-30-11 = 39,249 / 12-19-12 = 47,715 / 1-24-13 = 47,973 / 3-7-13 = 48,199. PURCHASED THE CAR BRAND NEW ON (2/4/08) WITH ONLY 24 MILES ON THE ODOMETER. COMPUTER CONTROL UNIT WAS REPLACED AT LEAST 10 SEPARATE TIMES, AS THIS CAR MAY HAVE HAD SOFTWARE VIRUS & OR AN ELECTRICAL SHORTAGE. THE DEALERSHIP SEEMS NOT TO NOT KNOW HOW TO PROPERLY PROGRAM THIS CAR, AS THEY CLAIMED THAT THE CAR WAS READY TO BE PICKED UP ON (3/7/13) AFTER BEING IN THEIR SHOP FOR 37 DAYS SINCE THE 11TH VISIT BEGINNING ON (1/24/13). LESS THAN 12 MILES LATER, I HAD TO RETURN THE CAR BACK TO THE DEALER FOR THE 12TH TIME ON (3/7/13), BECAUSE THE SPARE KEY WHICH THEY HAD PROGRAMMED WE SUSPECT MAY HAVE HAD OLD SOFTWARE WHICH CORRUPTED THE COMPUTER SYSTEM. THIS PROBLEM AGAIN CAUSED THE MIRRORS TO MOVE IN ALL KIND OF DIFFERENT DIRECTIONS, THUS CAUSING A MAJOR SAFETY ISSUE WHEN DRIVING OR OPERATING THE VEHICLE. THEY FINALLY ORDERED ANOTHER COMPUTER REPLACEMENT & 2 NEW KEYS WHICH THEY PROGRAMMED SUCCESSFULLY WITHOUT FURTHER PROBLEMS. PRIOR TO THIS 12TH REPAIR, I CAME CLOSE TO BEING INVOLVED IN AT LEAST 4 NEAR MIS ACCIDENTS, AS CARS WERE NOT VISIBLE IN MY BLIND SPOT, ESPECIALLY WHEN THE MIRRORS MOVE ON THEIR OWN. HAVE GONE THROUGH TWO ARBITRATIONS. UPDATED 03/15/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501801March 5, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
S10 DIRECT REPLY LETTER TO THE SECRETARY FROM REGARDING HAVING PROBLEMS WITH HIS 2008 PORSCHE CAYENNE. *TGW THE CONSUMER STATED HE EXPERIENCED NUMEROUS SAFETY PROBLEMS WITH THE ELECTRICAL SYSTEM AND BRAKES. THE CONSUMER STATED HE FILED TWO SEPARATE ARBITRATION AGAINST THE DEALER AND THE MANUFACTURER. THE FIRST ARBITRATION CASE WAS SETTLED IN 2009, WITH THE EXPECTATION ALL OF THE PROBLEMS WITH THE VEHICLE, CURRENT, PAST AND PRESENT WOULD BE PROPERLY IDENTIFIED AND RESOLVED. SINCE THE INITIAL ARBITRATION CASE, THE CONSUMER HAD TO TAKE THE VEHICLE BACK TO THE DEALER 11 TIMES FOR THE SAME ELECTRICAL/SOFTWARE PROBLEM. THE ON-GOING PROBLEM UNCONTROLLABLY AFFECTED THE PROPER POSITIONING OF THE OUTSIDE MIRRORS AND THE OVERALL SAFETY ASPECT WHEN OPERATING THE VEHICLE. THE DEALER REPLACED THE ONBOARD COMPUTER CONTROL MODULE SEVEN TIMES, AS THEIR FIELD TECHNICAL EXPERT SUSPECTED THERE WAS AN UNIDENTIFIABLE ELECTRICAL SHORTAGE OR A COMPUTER RELATED SOFTWARE VIRUS SOMEWHERE WITHIN THE ELECTRICAL SYSTEM. THE CONSUMER BELIEVED THE DEALER HAD NO IDEA HOW TO RESOLVE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499305February 19, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED ALL THE ANTIFREEZE LEAKED OUT OF THE VEHICLE CAUSING THE ENGINE TO OVERHEAT CAUSING THE VEHICLE TO BE UNABLE TO BE DRIVEN . THE DEALER WAS NOTIFIED WHO STATED THERE WAS A DESIGN FLAW WITH THE PLASTIC PIPES. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483128November 2, 2012
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN UNRELATED REPAIR. THE TECHNICIAN SMELLED AN ODOR OF FUEL OUTSIDE OF THE VEHICLE AND DETECTED THAT A SUBSTANTIAL AMOUNT OF FUEL LEAKED ONTO THE GROUND CONTINUOUSLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10475265September 13, 2012
POWER TRAIN
WITHIN MINUTES OF DRIVING MY SON TO SCHOOL, I HEARD A GRINDING SOUND FROM UNDERNEATH MY CAYENNE, THEN A SQUEALING, AND THE CAR BEGAN TO VIBRATE VIOLENTLY DURING ACCELERATION. THIS HAPPENED VERY QUICKLY AND WAS FRIGHTENING BECAUSE I WAS CROSSING A BRIDGE IN MORNING TRAFFIC. THE SERVICE MAN AT THE PORSCHE DEALERSHIP TOLD ME THAT THIS IS AN ONGOING PROBLEM WITH THESE VEHICLES AND THAT MY DRIVE SHAFT HAD COME APART. I AM A VERY CAREFUL DRIVER AND MY CAR HAS LOW MILES. I BELIEVE THAT THERE SHOULD BE A RECALL AND THIS IS SAFETY ISSUE BECAUSE OF HOW QUICKLY THIS HAPPENED WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469096August 3, 2012
ENGINE
THE ENGINE OF MY PORSCHE CAYENNE TURBO WAS SHUT OFF COMPLETELY WHILE TURNING LEFT ON A TWO-LANE HIGHWAY. THE OPPOSITE CAR HAD TO VEERED OFF TO AVOID COLLISION. THE CAR KEPT MOVING FORWARD UNTIL IT HIT THE CURB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466627July 19, 2012
POWER TRAIN
SINCE I HAVE HAD THE VEHICLE I HAVE HAD TO REPLACE THE DRIVE SHAFT 3 TIMES. PORSCHE REPLACED IT ONCE UNDER WARRANTY AND THE OTHER TWO TIMES I HAD TO PAY IN EXCESS OF $900.00 TO HAVE IT REPLACED. I HAVE BEEN TOLD BY PORSCHE THAT IT HAS A DEFIECTIVE RUBBER SEAL AND WHEN THE SEAL FAILS SO DOES HE DRIVE SHAFT. THIS IS A COMMON DEFECT AND IS KNOW BY PORSCHE AT THE DEALERS AND THE MANUFACTURER. THEY HAVE ACKNOWLEDGED THE DEFECT TO ME. MY CONCERN IS IF THE DRIVE SHAFT TOTALLY FAILS AND BREAKS, NOT JUST FLEXING AND HITTING THE FLOOR, IT COULD CAUSE AN ACCIDENT BY MAKING THE VEHICLE GO OUT OF CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465393July 12, 2012
ENGINE
WHILE DRIVING CHECK ENGINE LIGHT ON AND VEHICLE LACK POWER. DROVE TO INDEPENDENT REPAIR SERVICE, REPLACED 8 IGNITION COILS AND 8 SPARK PLUGS TO CORRECT PROBLEM. ALL IGNITION COILS CRACKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465403July 12, 2012
ENGINE
DRIVING ON INTERSTATE HIGHWAY, CHECK ENGINE AND ADD COOLANT LIGHTS ON. STOPPED ADDED COOLANT, DROVE HOME PARKED IN DRIVEWAY. OUT TO USE CAYENNE AGAIN, NOTICED COOLANT ON DRIVEWAY, STARTED ENGINE COOLANT LEAK ALLOVER DRIVE. CALLED PORSCHE DEALER, NOT COVERED UNDER WARRENTY, ALSO 2 WEEK BACKLOG IN GETTING REPAIR, CALL INDEPENDENT SERVICE AND HAD TOW TO INDEPENDENT GARAGE. REPLACE ALL COOLANT PIPES AND WATER PUMP. AFTER REPAIR "INTERNAL ENGINE NOISE". OK TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465394July 12, 2012
STRUCTURE:BODY
REAR LIFT GATE WOULD NOT STAY OPEN. DROVE TO INDEPENDENT REPAIR SERVICE, REPLACED BOTH REAR LIFTGATE SHOCK SUPPORTS. PORSCHE WOULD NOT COVER REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465406July 12, 2012
ENGINE
DRIVING VEHICLE, HEARD NOISE AND ENGINE LIGHTS ON. STOP CHECK ENGINE, BELTS OFF. TOW TO SERVICE FACILITY. WATER PUMP PULLEY WAS FOUND TO SPLIT, MADE OF FIBER. REPLACED PULLEY AND MULTI RIB BELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465407July 12, 2012
ENGINE
AT 38,785 MILES COOLANT PIPES LEAKING AND REPLACED. AFTER REPAIR "INTERNAL ENGINE NOISE" AND NOISE IS NOW LOUDER AND ENGINE USE MORE OIL. TOOK TO LOCAL PORSCHE DEALER VEHICLE STILL AT PORSCHE DEALER BECAUSE DEALER STATES" ENGINE NEEDS REPLACED" BECAUSE IF OVERHEATED DUE TO COOLANT PIPE FAILURE PISTONS WALLS DAMAGED. DEALER CHECKING WITH PORSCHE TO FIND OUT IF THEY WILL PAY SOMETHING OR ALL OF COST TO REPLACE ENGINE. CAYENNE AT PORSCHE DEALER FOR OVER 60 DAYS WITH NO OUTCOME AS TO WHAT PORSCHE WILL PAY. COULD COST UP TO $20,000 IF INVOICED TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463104June 26, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 PORSCHE CAYENNE S. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND FAILED TO RESPOND WHEN CONTACT ATTEMPTED TO ACCELERATE. THE VEHICLE ACCELERATED AT ONCE AND JOLTED RAPIDLY. THE CONTACT STATED THAT THE FAILURE RECURRED EVERY TIME VEHICLE'S SPEED WAS AROUND 20 MPH. THE CONTACT WAS ABLE TO AVOID THE FAILURE IF THE VEHICLE MAINTAINED A HIGHER SPEED. AFTER SEVERAL DAYS, THE VEHICLE WAS NOT ABLE TO BE DRIVEN. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIR; HOWEVER WHEN NOTIFIED, THEY STATED THAT THE FAILURE COULD BE RELATED TO A FAILED DRIVE SHAFT. THE MANUFACTURER WAS NOT MADE AWARE. THE FAILURE AND CURRENT MILEAGES WERE 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460845June 6, 2012
ENGINE AND ENGINE COOLING
THE DEALER SOLD THE VEHICLE KNOWING COOLANT PIPES WERE NOT UPDATED. JUST HAD THE VEHICLE SERVICED IN APRIL HAD TO PAY FOR MAINTENANCE THAT SHOULD HAVE BEEN DONE BEFORE PURCHASE. THEN 1 JUNE THE WARNING LIGHT CAME ON "CHECK COOLANT LEVEL LOW". THEN THE WARNING LIGHT CAME ON "ENGINE TOO HOT". I WAS FORCED TO PAY FOR REPAIRS WHEN THE MECHANIC RECEIVED A BULLETIN FROM PORSCHE ABOUT THE PROBLEM. CONTACTED PORSCHE AND THEY STATED THE DEALER BRUMOS PORSCHE SHOULD NOT HAVE SOLD THE CAR WITHOUT UPDATING THE COOLANT PIPES. I STILL HAD TO PAY OVER $2,000 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458626May 16, 2012
ENGINE
WAS DRIVING AT NORMAL SPEED, CAR SENDS A LOW COOLANT MESSAGE PULLED OVER AND COOLANT SPILL ALL OVER THE GROUND. MY 9 MONTH OLD SON WAS IN THE CAR!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454751April 10, 2012
POWER TRAIN
COOLANT LEVEL APPEARS LOW ALL THE SUDDEN AND PIPES R LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453679March 31, 2012
ENGINE AND ENGINE COOLING
CRACK IN ORIGINAL PLASTIC COOLANT PIPES. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449465February 27, 2012
SEATS, EQUIPMENT ADAPTIVE/MOBILITY, UNKNOWN OR OTHER
I RECENTLY PURCHASED PORSCHE CAYENNE S 2012 AND I'M HAPPY ABOUT THE SUV BUT THE COMFORT ENTRY FEATURE DOES NOT WORK ALL THE TIME SO I TOOK IT TO THE DEALER AND DEALER ALSO ACKNOWLEDGED THE PROBLEM BUT DIDN'T OFFER ANY SOLUTION. IT WORKS SOME TIME AND IT DOESN'T OTHER TIMES. WHEN YOU SET YOUR POSITION AND SAVE THE POSITION WHEN YOU UNLOCK THE DOOR WITH THE SAME KEY IT SUPPOSED SAVE ALL YOUR PREFERENCES LIKE SEAT,SIDE MIRRORS AND OTHERS BUT IT DOESN'T WORK MOSTLY...! I CHECKED IN FORUMS AND MOST OF THEM DO COMPLAIN OR THEY JUST GOT USED TO IT. I WOULD LIKE TO BRING IT TO YOUR ATTENTION WE PAID CLOSE TO $5000.00 TO THIS FEATURE AS AN OPTION. I REQUEST YOU TO INVESTIGATE ON THIS ISSUE AND IF YOU SEE A PROBLEM PLEASE ASK THE PORSCHE TO ADDRESS THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446282February 2, 2012
ENGINE AND ENGINE COOLING
PORSCHE KNOWINGLY MANUFACTURED CAYENNE MODEL VEHICLES WITH PLASTIC COOLANT TUBES THAT DEGRADE AND FRACTURE CAUSING ENGINE COOLANT TO LEAK INTO THE ENGINE, POTENTIALLY LEADING TO SIGNIFICANT ENGINE DAMAGE. PORSCHE HAS KNOWN ABOUT THIS DEFECT AND FAILED TO MAKE CONSUMERS AWARE OF THE POTENTIAL FAILURE DESPITE THE RISK TO THE OWNERS SAFETY AND POCKETBOOK. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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