Porsche Cayenne Complaints

666 consumer complaints on file.

#11048376November 25, 2017
POWER TRAIN
CAR HAD A SKIPPING FEELING WHEN DRIVING ESPECIALLY WHEN TURNING. VEHICLE HAS ONLY 20,000 MILES AND TRANSFER BOX HAS TO BE REPLACED. THEY CHARGED ME 4660.47 FOR THE REPLACEMENT CLAIMING THE FIVE YEAR WARRANTY EXPIRED. THE CAR IS ALWAYS GARAGED AND USED DURING THE WINTER. WHEN I COMPLAINED TO PORSCHE THEY SENT ME A CHECK FOR $950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042980November 3, 2017
VEHICLE SPEED CONTROL
WHILE ADAPTIVE CRUISE CONTROL IS ENGAGED THE VEHICLE WILL BRAKE ON ITS OWN. THIS OCCURS WHEN THERE ARE NO OTHER VEHICLES OR OBJECTS IN SIGHT. THE VEHICLE APPLIES THE BRAKES HARD ENOUGH WHERE IF ANOTHER CAR IS FOLLOWING CLOSELY IT COULD REAR-END MY VEHICLE. I HAVE HAD THE CAR IN TO CIRCLE PORSCHE 5-6 TIMES WITH NO RESOLVE. THIS WAS FIRST REPORTED TO THE DEALER ON JUNE 29, 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042194November 1, 2017
POWER TRAIN
LAST WEEK I HAD MY CAR FOR 20000 MILE SERVICE AND THE TECHNICIAN NOTICED VIBRATION WITH ACCELERATION AND ADVISED THE TRANSFER CASE BE REPLACED WHICH WAS DONE 10/28. I CONTACTED PORSCHE USA AS I WAS CONCERNED WITH THIS BEING A RELATIVELY NEW VEHICLE AND THE PROBLEM WITH TRANSFER CASE SO FAST.I WAS TOLD IT WAS A MANUFACTURING DEFECT AND THE TRANSFER CASE WAS REPLACED WITH A RE MANUFACTURED ONE AND NOT A NEW ONE. WHEN I WROTE TO THEM I WAS CONTACTED TODAY AND TOLD THAT WAS NOT A POSSIBILITY. THIS BEING A RELATIVELY NEW WELL MAINTAINED VEHICLE AND THIS BEING A MANUFACTURING DEFECT I PREFER A NEW TRANSFER CASE AND EXTENDED WARRANTY. I BELIEVE THAT IS VERY REASONABLE. CAN YOU PLEASE LOOK INTO THE MATTER AND ADVISE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033085October 12, 2017
POWER TRAIN
I WAS DRIVING THE TRUCK AND ALL OF A SUDDEN I HEARD A KNOCKING NOISE THAT SOUNDED LIKE THE BOTTOM OF THE CAR WAS GOING TO FALL OFF. I MADE IT HOME AND CALLED THE DEALER. I WAS ADVISED THAT THIS WAS A COMMON PROBLEM AND THAT IT WAS THE CARDON SHAFT AND IT WAS A COMMON PROBLEM. THE JOB I WAS ADVISED WAS A $2,000 JOB. I HAVEN'T BEEN ABLE TO DRIVE THE TRUCK. I FINALLY HAD IT REPAIRED FOR ROUGHLY $900. VERY UNHAPPY...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032080October 6, 2017
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 PORSCHE CAYENNE S E-HYBRID. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND LOST POWER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND A WARNING MESSAGE THAT READ "ENGINE FAILURE, DRIVE ON POSS" APPEARED. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO A DRIVEWAY. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT, BUT FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (PORSCHE OF ARLINGTON, 3100 JEFFERSON DAVIS HWY, ARLINGTON, VA, 22202) WHERE IT WAS DIAGNOSED THAT THE THROTTLE FAILED AND A SOFTWARE UPDATE WAS REQUIRED. THE VEHICLE WAS REPAIRED WITH A NEW THROTTLE AND SOFTWARE UPDATE; HOWEVER, LESS THAN 24 HOURS LATER, THE FAILURE RECURRED. THE DEALER WAS NOTIFIED AND THE VEHICLE WAS TOWED AGAIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER STATED THAT THEY WOULD HAVE THE CASE ESCALATED AND SOMEONE WOULD RETURN THE CALL. NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023444September 14, 2017
ENGINE
11/10/2016 WHILE DRIVING ENGINE LIGHT CAME ON, CAR RUNNING VERY ROUGH, TROUBLE STARTING. DEALER VERIFIED AND FOUND NUMEROUS FAULTS. REMOVED LEFT VALVE COVER AND FOUND SCREWS FOR CAM ADJUSTER BROKEN. REMOVED BANK 2 CAM ADJUSTER & VALVE COVER REMOVED OIL PAN TO RETRIEVE BROKEN PIECES OF SCREWS FROM ACTUATOR. REPLACED BOTH BANK 1&2 CAM ADJUSTERS. RESET CAM ADJUSTER TIMING.-DURING TEST DRIVE VEHICLE STARTED RUNNING ROUGH & CHECK ENG. LIGHT CAME ON. DIAGNOSIS.-DEFECTIVE CYLINDER 2 IGNITION COIL. 6/15/2017 DEALER NOTIFIED THAT ENTIRE DASHBOARD WAS LIT UP AND VEHICLE RUNNING VERY ROUGH. PROBLEM: SCORING ON CYLINDER 2. REMOVED ENGINE AND TRANSMISSION. REPLACED ENGINE BLOCK , REINSTALLED COMPONENTS. REINSTALLED ENGINE AND TRANSMISSION, ALIGNED, CALIBRATED. 7/31/2017 RECEIVED PORSCHE RECALL AH08- REPLACING FASTENING SCREWS FOR CAMSHAFT CONTROLLER. CALLED DEALER SERVICE MGR. AND ASKED IF ENGINE PROBLEMS COULD BE RELATED TO CAMSHAFT FASTENING SCREW FAILURE, SINCE CAR EXHIBITED EXACTLY THE SAME ISSUES AS NOTED IN THE RECALL LETTER. TOLD ABSOLUTELY NOT ! 8/18/2017 RETURNED CAR TO CUSTOMER AND CHARGED CUSTOMER $4000. CUSTOMER STARTED CAR, ENGINE FAILED IMMEDIATELY. DEALER RETURNED CAR TO SHOP. 9/14/2017 - CAR IS STILL AT DEALER'S WAITING FOR NEW ENGINE !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015983August 17, 2017
POWER TRAIN
CAR RATTLES AND SHAKES SIGNIFICANTLY (ESPECIALLY THE REAR WHEELS) DURING ACCELERATION. TOOK THE CAR TO DEALER INFORMED ME THAT IT IS THE 'TRANSFER BOX' THAT HAS FAILED AND IT IS A KNOWN PROBLEM WITH THIS CAR. THE ISSUE IS SO COMMON THAT PORSCHE DOES NOT HAVE PARTS AVAILABLE AND THEY ARE ON BACK ORDER. THE WAIT FOR THE PARTS TO ARRIVE COULD BE IN MONTHS. THIS SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014093August 10, 2017
ENGINE
WHILE DRIVING ON THE FREEWAY MY TEMP GAUGE STARTED CLIMBING AND THE LOW COOLANT LIGHT CAME ON. I IMMEDIATELY PULLED OFF OF THE FREEWAY AND HAD THE CAR TOWED TO A PORSCHE MECHANIC. HE LATER IDENTIFIED THE PROBLEM AS THE PIPE OR TUBE THAT CONNECTS TO THE WATER/COOLANT DISTRIBUTOR CAME LOOSE SPILLING ALL OF THE COOLANT OUT, WHICH COULD OF LED TO A CATASTROPHIC ENGINE FAILURE WHILE ON THE FREEWAY. NOT SURE WHAT THE COST IS GOING TO BE YET. MY MECHANIC SAID HE'S SEEN THIS FAILURE ON 957 CAYENNE V8S MANY TIMES. THIS IS A DANGEROUS THING TO HAVE HAPPEN ON THE FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012570August 3, 2017
ENGINE
THE PORSCHE CAYENNE DIESEL IS DESIGNED TO NOT RESTART WHEN THE ADBLUE EXHAUST CHEMICAL IS TOO LOW. THIS SEEMS REASONABLE. HOWEVER, THE VEHICLE IS ALSO DESIGNED TO NOT RESTART WHEN THE ADBLUE REACHES A LOW POINT, EVEN WHEN IT IS REFILLED TO FULL CAPACITY. ACCORDING TO PORSCHE THE VEHICLE MUST BE BROUGHT TO AN CERTIFIED PORSCHE DEALERSHIP FOR THIS TO BE RESET, SO THE CAR CAN BE DRIVEN. AGAIN, THIS OCCURS EVEN WHEN THE ADBLUE IF REFILLED TO FULL CAPACITY. THIS SEEMS TO BE A POTENTIALLY DANGEROUS AND/OR EXPENSIVE SITUATION SHOULD THE ADBLUE REACH THIS LOW POINT AND THE VEHICLE IS A SIGNIFICANT DISTANCE FROM A CERTIFIED PORSCHE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011342July 28, 2017
ENGINE
THE BOLTS ON THE CAMSHAFT CONTROLLER BROKE INSIDE OF MY ENGINE. WHEN THIS HAPPENED, I WAS DRIVING SOUTHBOUND ON THE 405 FREEWAY IN LOS ANGELES, CA. THE CAR VIOLENTLY JERKED AND THEN STALLED ON THE FREEWAY. THIS ALMOST CAUSED A MAJOR ACCIDENT, BUT THANKFULLY EVERYONE WAS ABLE TO AVOID MY CAR. I'VE BEEN TOLD BY A FEW REPAIR SHOPS THAT THE DAMAGE DONE BY THE LOOSE BOLTS LIKELY DAMAGED THE ENGINES INTERNAL COMPONENTS AND I WILL LIKELY BE NEEDING A NEW ENGINE OR AN OVERHAUL OF THE EXISTING ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004844July 12, 2017
ENGINE
THE SCREWS HOLDING MY CAMSHAFT ACTUATOR FAILED AND I EXPERIENCED IMMEDIATE ENGINE LOSE AS WELL AS BRAKING LOSE DUE TO NO VACUUM. AT THE TIME OF MY ENGINE FAILURE IT WAS A KNOWN ISSUE FOR PORSCHE (SEE WC-22) WHEREAS THEY DID NOT MAKE PUBLIC AWARE OR PROACTIVELY FIX THE ISSUE. THIS ENDED UP COSTING ME APPROXIMATELY $7500 OUT OF POCKET (IN ADDITION TO SEVERAL EMOTIONAL DAMAGE DUE TO FINANCIAL CONSTRAINTS AND THE IMMEDIATE DANGER WHEN THE ENGINE FAILED AT HIGHWAY SPEED IN THE FAR LEFT LANE). PORSCHE HAS SUBSEQUENTLY ISSUED A RECALL (RECALL AH-08 AND NHTSA CAMPAIGN 17V368000) BUT HAD NOT CONTACTED AFFECTED OWNERS YET. I'D LIKE A FULL REFUND OF MY EXPENSES PLUS INTEREST. I ALSO FEEL THEY SHOULD BE FINED OR PAY IMPACTED OWNERS LIKE MYSELF A PENALTY DUE TO THEIR IMPROPER MISHANDLING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004687July 11, 2017
FUEL/PROPULSION SYSTEM
THE HIGH PRESSURE FUEL PUMP, CAR DROVE WITH VERY LITTLE ABILITY TO SPEED UP. IT SPUTTERS WHEN TRYING TO ACCELERATE. IT WON'T START RIGHT AWAY, BUILDING UP FUEL PRESSURE. I WAS DRIVING AND IT JUST BECAME UNRESPONSIVE TO THE GAS PEDDLE. I SLOWED AND STOPPED, RESTARTED AND JUST HAD A VERY WEAK CAR. IT TAKES SOME TIME TO REACH 50MPH. DANGEROUS IF ON THE HWY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004166July 10, 2017
POWER TRAIN
TRANSFER CASE WENT BAD AT 64K MILES. THREE TSB'S ON TRANSFER CASE PROBLEMS INCLUDING THE VERY ISSUE MY CAR HAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003676July 7, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNED A 2006 PORSCHE CAYENNE. AFTER SHUTTING THE VEHICLE OFF, IT CAUGHT ON FIRE APPROXIMATELY 3.5 HOURS LATER. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FLAMES. THE FIRE DEPARTMENT DETERMINED THAT THE FIRE STARTED IN THE ENGINE COMPARTMENT. A FIRE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11000763June 23, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), ENGINE
VERY SCARY AND DANGEROUS EXPERIENCE ENGINE STALLED AFTER FILLING UP WITH GAS. THE VEHICLE REQUIRED TWO OR THREE ATTEMPTS TO START. I EXITED THE GAS STATION ONTO THE RAMP FOR THE INTERSTATE. THE CAR SUDDENLY LOCKED UP LESS THAN A MILE DOWN THE INTERSTATE WHILE DRIVING 70, MPH. THERE WAS NO POWER BRAKING OR POWER STEERING AT ALL. FORTUNATELY, I REMAINED IN THE FAR RIGHT LANE AND MOMENTUM CARRIED THE VEHICLE OFF THE NEXT EXIT RAMP BEFORE VEHICLE COMPLETELY SHUT OFF. I HAVE HAD A HOST OF OTHER ISSUES INCLUDING PSM FAILURES, START/STOP MODE DEACTIVATED ERRORS, IGNITION PROBLEMS, BRAKING ISSUES, UNNECESSARY REPAIRS, TIME/ENERGY, MISSED WORK, RENTAL CARS, MISDIAGNOSES, ETC. I AM CERTAIN THE SYMPTOMS ARE CONSISTENT WITH CAMSHAFT DEFECT AFFECTING MANY OTHER CAYENNE S, TURBO, AND PANAMERA S OWNERS PER SEVERAL INTERNET FORUM DISCUSSIONS. THIS IS REALLY DANGEROUS. I AM DISAPPOINTMENT EARLIER NOTIFICATIONS WERE NOT ISSUED AND I HOPE THIS MATTER IS ADDRESSED BEFORE SOMEONE DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000301June 20, 2017
POWER TRAIN
THE TRANSFER CASE CLUNKS AND GRINDS WHEN DRIVING TURNING AND IN REVERSE WITH ONLY 60,000 MILES ON THE CAR AND THE DEALER SAID IT NEEDS TO BE REPLACED, FROM WHAT I HAVE READ THIS IS A WIDE SPREAD PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995406June 15, 2017
ENGINE
WHILE DRIVING THIS CAR ALL OF SUDDEN CHECK ENGINE LIGHT CAME ON AND ENGINE STARTED MAKING LOUD NOISES. CAR IS SHOWING VARIOUS FAULT CODES AND BRAKES STOPPED WORKING WHICH COUOLD HAVE CREATED MAJOR RISK TO DRIVER AND OTHER PEDENSTRIAN AND VEHICLES ON THE ROAD. ENGINE IS SHOWING VARIOUS MIS FIRE CODES AND CAME SHAFT RELATED CODES. IT IS TOO RISKY TO DRIVE THIS VEHICLE ON THE ROAD. VEHICLE HAS BEEN REGULARLY MAINTAINED BY PORSCHE DEALER AND IS UP TO DATE WITH ALL REQUIRED MAINTENANNCE. THIS IS VERY DANGEROUS PROBLEM AND MUST BE ATTENDED IMMEDIATELY AND DRIVERS OF THIS CAR NOTIFIED ASAP TO AVAOID ANY FATALITIES AND PROPERTY DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993665June 7, 2017
TIRES
ON JUNE 3, 2017, I HAD A WARNING LITE FOR LOW AIR PRESSURE EMIT ON MY DASHBOARD. I PULLED OVER TO THE NEXT SERVICE STATION AND APPLIED AIR TO MY TIRE. ONLY UNTIL THEN DID I NOTICE THE SEVERE CRACKING AND ROTTING OF THESE TIRES THESE TIRES HANKOOK VENTOUS S1 WERE PURCHASED ON APRIL 1, 2016 AND HAVE LESS THAN 10K MILES ON THEM. IN FACT, AFTER FURTHER REVIEW THE DRY ROT AND CRACKING IS EXPERIENCED ON ALL 4 TIRES CAUSING SEVERE SEPARATION OF THE TREAD FROM THE TIRE ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992355May 30, 2017
ENGINE
DRIVING ON HIGHWAY WHEN THE CAR DRAMATICALLY LOST POWER AND STALLED, LUCKILY I WAS CLOSE TO AN EXIT AND MANAGED TO GET OFF THE HIGHWAY. HOWEVER THERE WAS AN 18 WHEELER BEHIND ME THAT HAD TO BRAKE HARD TO AVOID HITTING ME. I GOT TO THE BOTTOM OF THE EXIT RAMP AND THE CAR WAS BARELY RUNNING. WAS ABLE TO GET IT BACK TO THE DEALER (WHICH WAS ONLY 1/4 MILE AWAY) THE PROBLEM WAS THE CAMSHAFT ADJUST BOLTS ON BANK #1 SHEARED. THIS IS A KNOWN DEFECTIVE PART AND PROBLEM WITH ALL PORSCHE V8 ENGINES FROM 2011-2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991803May 26, 2017
ENGINE
CAR WAS BOUGHT AS CERTIFIED PORSCHE IN MAR 2011 WITH 66K MILES; CURRENT MILES 165K MILES; DRIVEN APPROX. FOR 100K MILES IN 6 YEARS. ENGINE CLICKING NOISE WAS GETTING LOUDER AND LOUDER. TOLD BY MECHANICS THAT THE "F" CYN. WALLS ARE SCORED AND ENGINE NEEDS TO BE REPLACE. CHECKED ON-LINE FOR THIS CONDITION WITH OTHER V-8 PORSCHE OWNERS TO FIND THAT IT'S VERY COMMON. THIS SEEMS LIKE A DESIGN ISSUE AND SAFETY WISE ( NO POWER, MISS FIRING AND STALLING). A $100K NEW SHOULD NOT HAVE A V-8 ENGINE THAT HAS A DESIGN DEFECT THAT IS WORTH LESS AT SUCH LOW MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Porsche Cayenne