Porsche Cayenne Complaints

666 consumer complaints on file.

#11191076March 23, 2019
POWER TRAIN
TRANSFER CASE FAILING 43,000 MILES. TOXIC FUMES ENTERING CABIN, VEHICLE JERKS AND AND DOES NOT FUNCTION. WIFE WAS ALMOST KILLED AS VEHICLE FAILED TO ACCELERATE OUT OF THE WAY OF A SEMI- TRUCK. GATHERING DATA NOW TO BEGIN LEGAL PROCEEDING. THE NHTSA WILL ALSO BE NAMED IN THE LAWSUIT AS THEY ARE FAILING TO PROPERLY PROTECT CONSUMERS FROM DANGEROUS VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184882March 7, 2019
POWER TRAIN
WHEN STARTING TO MOVE A NOISE IS HEARD. DIAGNOSED AS A PROBLEM WITH THE TRANSFER CASE. TRANSFER CASE HAD TO BE REPLACED AT 42,900 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183714March 3, 2019
ENGINE
THE COOLANT PIPE DESIGN IS FLAWED. THE BARB IS GLUED AND PRESSED IN THE ALUMINUM BODY. OVER TIME THE GLUE LOSES ITS PROPERTIES AND THE BARB COMES OUT THUS CAUSING MASSIVE COOLANT LEAK AND THE ENGINE CAN OVERHEAT. THE PART WAS REDISGNED AROUND 2015 WHERE THE BARB IS NOW THREADED, BUT THE ORIGINAL PART IS A SAFEY HAZARD FOR THE OLDER MODELS WITH POTENTIAL HUGE REPAIR COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183504March 1, 2019
ELECTRICAL SYSTEM
FUEL GAUGE INACCURACY. FUEL GAUGE DANCING THEN SHOWS FUEL GAUGE FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183519March 1, 2019
POWER TRAIN
WHEN DRIVING CAR, IT FEELS ROUGH AND IS HARD TO ACCELERATE SO I TOOK IT TO THE DEALER AND WAS TOLD IT WAS THE TRANSFER CASE. THE TRANSFER CASE SEEMS TO BE A MANUFACTURE PROBLEM AND IS COMMON AMONG THESE CARS. IT'S UNSAFE AND ALMOST IMPOSSIBLE TO DRIVE ON THE HIGHWAY .
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11183067February 28, 2019
POWER TRAIN
THE TRANSFER CASE HAS GONE OUT FOR THE 4TH TIME SINCE IF WENT OVER 50K, AT LOW SPEEDS ITS CLUNKY AND DRAGS AND BUMPY WHEN TRYING TO ACCELERATE. I FOUND OTHER INDIVIDUALS HAVING THE SAME PROBLEM MUTLI TIMES AS MYSELF AND THIS IS NOT CHEAP TO FIX. THE DEALER KNOWS THIS IS A PROBLEM BUT WILL NOT HELP WITH COST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182377February 25, 2019
EXTERIOR LIGHTING
INSULATION ON THE WIRING INSIDE THE HEAD LIGHTS AND WIRING ON THE HARNESSES FEEDING THE HEAD LIGHTS & TURN SIGNAL LIGHTS DETERIORATES AND CRUMBLES. THIS LEADS TO SHORTING OF WIRES AND HEAD LIGHT & TURN SIGNAL FAILING. ADDITIONALLY THE CONNECTORS ON THE HEAD LIGHTS & HARNESSES CORRODE LEADING TO HEADLIGHT/TURN-SIGNAL FAILURE. THIS CAN OCCUR AT ANYTIME, DRIVING WHEN STARTING, STATIONARY, OR TURNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181631February 21, 2019
FUEL/PROPULSION SYSTEM
09/19/2017 PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) FUEL SMELL COMING FROM VEHICLE. FOUND LEFT SIDE FUEL FILTER FLANGE LEAKING. REPLACED LEFT SIDE FUEL FILTER FLANGE FOR $709.04. 12/08/2017 PORSCHE OF LEHIGH VALLEY CAR HESITATES AND BUCKS, SINCE THE FUEL ODOR REPAIR WAS COMPLETED ON 09/19/2017 PORSCHE OF LEHIGH VALLEY REPLACED LEFT AND RIGHT SIDE FUEL PUMPS, FUEL PRESSURE REGULATOR FLANGE , AND TRANSFER LINES BETWEEN 2 FUEL PUMPS FOR $$879.80. LETTER FROM PORSCHE CARS NORTH AMERICA, INC. 'IMPORTANT SAFETY RECALL' DATED 11/29/2017 RECEIVED 1 WEEK AFTER PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) COMPLETED SECOND REPAIR AND CHARGED ME FOR A TOTAL OF $1588.84 SO YOU KNOW THAT PORSCHE OF LEHIGH VALLEY (FORMERLY KNOPF PORSCHE) KNEW FULL WELL THAT THE RECALL WAS UNDERWAY BUT JUST WANTED TO MEET 4Q/YE GOALS. 02/20/2019 IN WEEK SEVEN (7) OF (10) TEN AFTER WEEKLY CALLS TO SCRIPT FOLLOWING CUSTOMER SERVICE AGENTS OF EPIQ GLOBAL (CONTRACTOR FOR PORSCHE CARS NORTH AMERICA, INC. RECALL PROCESSING), WHO ESCALATE CALLS UPON REQUEST TO A SUPERVISOR FROM EPIQ GLOBAL, ONLY TO HAVE A PROJECT COORDINATOR CALL WITH THEIR PERSONAL CELL PHONES AND LEAVING GENERIC MESSAGES WITHOUT A DIRECT CALL BACK NUMBER. 02/20/2019 NOW IN WEEK SEVEN (7) OF (10) TEN, I FINALLY PICKED UP A RANDOM NUMBER OF THE 3RD PROJECT COORDINATOR AND DISCUSSED HOW THEY WILL ONLY REIMBURSE ME FOR THE LEFT SIDE FUEL FILTER FLANGE REPLACEMENT. 12/27/18 I SUBMITTED MY CLAIM FORM AND EPIQ GLOBAL (CONTRACTOR FOR PORSCHE CARS NORTH AMERICA, INC. RECALL PROCESSING) CONFIRMED RECEIPT ON 12/31/2018 REITERATING IN WRITING A 4-10 WEEK PROCESS. 02/21/2019 18 MONTHS AFTER INITIAL REPAIR I RECEIVE AN EMAIL FROM EPIQ GLOBAL CONFIRMING THEY WILL NOT REIMBURSE THE 09/19/2017 PORSCHE OF LEHIGH VALLEY REPLACED LEFT & RIGHT SIDE FUEL PUMPS, FUEL PRESSURE REGULATOR FLANGE, & TRANSFER LINES BTWN 2 FUEL PUMPS $879.80
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180247February 15, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
I HAVE HAD THE TRANSFER CASE REPLACED IN THIS VEHICLE TWICE IN THE LAST 25K MILES. AT 65K MILES THE CAR IS DOING THE FAMILIAR GRINDING AND SURGING AGAIN, EVIDENT IT WILL NEED A THIRD $5-6000 TRANSFER CASE. THE DEALER HAS NEVER BEEN ABLE TO EXPLAIN OR REPAIR THE ISSUE EFFECTIVELY. THE MANUFACTURER DOES NOT REPLY TO INQUIRIES, IT IS MY REQUEST THAT THEY BE FORCED TO PROVIDE A PERMANENT, RELIABLE FIX FOR THIS ISSUE. I'M WORRIED THIS COULD CAUSE A SAFETY ISSUE UNDER THE RIGHT CIRCUMSTANCE SINCE IT HAPPENS WHILE THE CAR IS IN MOTION. THE MECHANICS AT THE VARIOUS DEALERS HAVE TOLD ME ITS A WELL KNOWN ISSUE SPANNING PORSCHE SUVS FROM 2008 THROUGH THE PRESENT. GOTTA WONDER WHAT THIS MANUFACTURER IS THINKING HERE AND WHY THEY ARE HIDING THE DETAILS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180331February 15, 2019
ELECTRICAL SYSTEM
METALLIC CONTACT POINTS FOR THE FRONT TURN SIGNAL BULB HOLDER INTEGRAL IN THE HEADLAMP ASSEMBLIES CORRODE OR ERODE RENDERING THE TURN SIGNAL INOPERABLE. CORRECTION REQUIRES COSTLY REPLACEMENT OF THE ENTIRE HEADLAMP ASSEMBLY. POINT OF FAILURE IS INACCESSIBLE FOR PHOTOGRAPH. BOTH LEFT AND RIGHT FRONT TURN SIGNAL CONTACTORS HAVE FAILED ON SUBJECT VEHICLE WITH IN THE PAST YEAR. THE PARTS IN QUESTION ARE NOT SUBJECT TO OPERATIONAL MOVEMENT OR WEAR, AND A MANDATED SAFETY ITEM WHOSE FAILURE MAY RESULT IN A TRAFFIC CITATION BY POLICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174386February 4, 2019
FUEL/PROPULSION SYSTEM
I CALLED 3 TIMES TO HAVE MY RECALL REMEDIED AND PORSCHE DENIED ME EACH TIME BUT YOUR WEBSITE SAYS I HAVE AN OPEN RECALL, THEY TOLD ME IT IS BECAUSE THE RECALL WASN'T THAT IMPORTANT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173586February 1, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHILE DRIVING ON THE CITY STREET FOR ABOUT 10 MINUTES WHEN A MESSAGE "FAULT-FUEL GAUGE" POPPED UP ON MY INSTRUMENT CLUSTER. TRIED TO FILL THE TANK AT THE GAS STATION BUT THEN THE TANK WAS FULL HOWEVER THE FUEL GAUGE INCORRECTLY INDICATING THE TANK IS ONLY 1/2 FULL.MESSAGE WOULD INTERMITTENTLY COME ON WHILE DRIVING. THIS VEHICLE WAS MANUFACTURED IN JUNE 2014 NOT RECALLED NOR CORRECTED BY PORSCHE MANUFACTURER IN THEIR RECALL OF 2014 MODEL. CAR MILEAGE IS ONLY 39,563 AND THIS CARS VIN WAS NOT INCLUDED ON PORSCHE RECALLS. THIS PARTICULAR FAULT IS EXACTLY THE SAME FAULT AS ALL THE 2014 CAYENNE PORSCHE HAS PREVIOUSLY RECALLED.CARFAX REPORT ON THIS MODEL/VIN STATES NO RECALL. IT WOULD BE DANGEROUS TO TAKE THIS VEHICLE FOR A LONG DRIVE DUE TO INACCURACY IN FUEL GAUGE READING AS VEHICLE CAN DANGEROUSLY RUN OUT OF FUEL AND STALLING AND INCREASING RISK OF ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172294January 26, 2019
POWER TRAIN
FAILURE OF TRANSFER CASE IN TRANSMISSION AT 74000 MILES. THIS IS A WELL DESCRIBED PROBLEM AND THERE ARE HUNDREDS OF SIMILAR COMPLAINTS ON THE INTERNET IN PORSCHE CAYENNES. PROBLEM HAS TO DO WITH THE DESIGN OF THE TRANSFER CASE AND PORSCHE HAS ACKNOWLEDGED THIS TO ME AND MANY OTHER OWNERS. AS A RESULT OF THE PROBLEM THE VEHICLE CAN LURCH FORWARD AND ALSO FAIL TO ACCELERATE CAUSING SAFETY ISSUES. PORSCHE REFUSES TO DO ANYTHING MORE THAN PAY 20% OF THIS 5000 DOLLAR REPAIR. I URGE THE NHTSA TO INITIATE A FORMAL INVESTIGATION OF THIS PROBLEM AND FORCE PORSCHE CARS OF NORTH AMERICA TO INITIATE A RECALL CAMPAIGN FOR THE SAFETY OF THE PUBLIC AND FOR THE THOUSANDS OF OWNERS LIKE MYSELF WHO HAVE SPENT 70000 TO 90000 ON A PREMIUM SUV AND ARE LEFT HELPLESS. THANK YOU FOR YOUR ASSISTANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165314January 5, 2019
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
THIS VEHICLE SUFFERS UNKNOWN HYBRID SYSTEM FAILURE. IT CAUSED THE VEHICLE TO LOSE POWER ABRUPTLY WHILE IN MOTION ON THE HIGHWAY OR ON A CITY STREET WITHOUT ANY PRIOR WARNING. THE VEHICLE COULD NOT TRAVEL MORE THAN 20 MILES ON AUTOMATIC; UNLESS IT IS SWITCHED TO MANUAL SHIFT GEAR. THIS VEHICLE HAD SUBMITTED TO THE DEALER FOR DIAGNOSIS AND CONCLUSION WAS MADE AS THIS WAS CAUSED BY THE BATTERY FAILURE. HOWEVER, WITHIN THREE WEEKS AFTER REPAIR; THE HYBRID SYSTEM FAILED AGAIN. THE TECHNICIAN THEN RE-DETERMINED THE CAUSE AS A) FAULTY HIGH POWER VOLTAGE LINE AND COMPRESSOR, AND B) REPLACE HIGH VOLTAGE LINE AND COMPRESSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165699January 3, 2019
ENGINE
INTERMITTENT LACK OF ACCELERATION WHEN TAKING LEFT TURNS FROM A DEAD STOP. CAR WAS A DEALER LOANER WITH 9000 MILES ON SPEEDOMETER. I PURCHASED THE CAR IN AUGUST, 2018. WITHIN THE FIRST 1000 MILES AND IN LESS THAN FOUR WEEKS I EXPERIENCED A SERIOUS LACK OF ACCELERATION ON TWO OCCASIONS WHEN MAKING A LEFT TURN, I REPORTED THIS TO THE DEALER AND WAS ADVISED THAT IT WAS PROBABLY DRIVER ERROR CAUSED BY OPERATING THE BRAKE AND ACCELERATOR USING BOTH FEET. I DO NOT DRIVE AN AUTOMATIC CAR USING TWO FEET. ALSO, I WAS TOLD BY THE DEALER THEY CHECKED WITH PORSCHE AND THERE ARE RECORDS OF THIS TYPE OF EVENT. I CHECKED ON THE INTERNET AND THERE ARE NUMEROUS IDENTICAL COMPLAINTS DATING BACK SEVERAL YEARS. THIS LACK OF ACCELERATION HAS OCCURRED FOUR MORE TIMES. THE DEALER HAS BEEN RESPONSIVE AND KEPT MY VEHICLE ON TWO OCCASIONS TO TRY AND DUPLICATE THE EVENT TO NO AVAIL. ON ONE OF THESE OCCASIONS THE DEALER REPLACED THE TRANSFER CASE BUT THIS DID NOT SOLVE THE PROBLEM. FINALLY, THE DEALER CALLED IN THE PORSCHE ZONE MANAGE WHO I AM TOLD WAS WELL AWARE OF THIS CONDITION AND REFERRED TO IT AS A SAFETY FEATURE TO PREVENT UNINTENDED ACCELERATION. HE CLAIMED THAT THIS IS PERFECTLY NORMAL OPERATION. I CALL IT A SAFETY HAZARD. IN FOUR MONTHS I HAVE DRIVEN THE CAR 3200 MILES. THIS SO-CALLED SAFETY FEATURE HAS ENGAGED ON ONLY SIX OCCASIONS, ALWAYS ON LEFT HAND TURNS FROM A COMPLETE STOP. WHEN THIS HAPPENS I NEVER KNOW WHEN THE ACCELERATION WILL CUT OUT OR HOW LONG I WILL NOT BE ABLE TO ACCELERATE. UP TO NOW, THE FEATURE HAS NEVER ENGAGED IN RIGHT HAND TURNS, IN FORWARD OR REVERSE. I HAVE CHECKED THE OWNERS MANUAL CAREFULLY AND THERE IS NO MENTION OF "UNINTENDED ACCELERATION" NOR IS THERE ANY MENTION OF A SAFETY FEATURE PROGRAMMED IN THE CAR. I HAVE REQUESTED THE DEALER TO BY PASS OR ELIMINATE THIS FEATURE BUT THET SAY PORSCHE WON'T ALLOW IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165743January 3, 2019
FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL LETTER IN NOVEMBER OF 2017 NHTSA CAMPAIGN NUMBER: 17V576000. FUEL PUMP FLANGE MAY CRACK CAUSING FUEL LEAK A FUEL LEAK IN THE PRESENCE OF AN IGNITION SOURCE INCREASES THE RISK OF A FIRE. MY LOCAL DEALER KEEPS TELLING ME NO PARTS AVAILABLE. I FIND THE TIMELINE UNACCEPTABLE AND I WANT THE RECALL REMEDIED IMMEDIATELY. WE ARE PUSHING TWO YEARS WITH NO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164471January 2, 2019
FUEL/PROPULSION SYSTEM
I RECEIVED A RECALL NOTICE FROM PORSCHE (AH10 PORSCHE SAFETY RECALL) FOR REPLACEMENT OF THE FILTER FLANGE OF FUEL PUMP. THE LETTER WAS DATED 14NOV2017. ON 28NOV2017 I TOOK THE CAR TO THE DEALER FOR REPAIR, WHICH WAS SUPPOSED TO BE AT NO COST TO ME. THE DEALER DID NOT HAVE THE NEWLY DESIGNED PART, SO HE REPLACED THE DEFECTIVE FILTER FLANGE (WHICH HAD BEEN LEAKING FUEL), REPLACED IT WITH A NEW PART, BUT STILL UNDER THE RECALLED DESIGN, AND CHARGED ME FOR THE REPAIR EVEN THOUGH THE RECALL STATED THE REPAIR WOULD BE DONE AT NO EXPENSE TO VEHICLE OWNERS. THEN IN AUGUST 2018, I WAS NOTIFIED THAT THE NEWLY DESIGNED PARTS WERE DELIVERED, AT WHICH POINT I BROUGHT THE CAR BACK TO THE DEALER AND THE RECALLED PART WAS REMOVED WITH A NEWLY DESIGNED FILTER FLANGE INSTALLED. THIS WAS COMPLETED ON 08AUG2018 AND ON 09AUG2018 I COMPLETED THE PAPERWORK THAT PORSCHE ASKED ME TO COMPLETE IN ORDER TO RECEIVE REIMBURSEMENT FOR THE NOVEMBER 2017 REPAIR WORK. THE PROCESSING OF THIS PAPERWORK WAS SUPPOSED TO TAKE 6-10 WEEKS. IT IS NOW 21 WEEKS AND COUNTING, I HAVE CONTACTED PORSCHE AND THEIR PROCESSING AGENT (GCG), BUT NEITHER IS ABLE TO TELL ME THE STATUS OF THE CLAIM OR WHO IS WORKING ON IT OR WHAT THE ISSUE IS WITH THE PROCESSING OF MY CLAIM. I'M OUT OF POCKET $1500 FOR OVER A YEAR ON A RECALL THAT WAS SUPPOSED TO BE NO COST TO THE VEHICLE OWNER DUE TO A DANGEROUS DESIGN, WHICH HAD INDEED BEEN LEAKING FUEL AND WHICH COULD HAVE LED TO A DEADLY FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163757December 27, 2018
POWER TRAIN
TRANSFER CASE FAILURE. CARE CLUNKS/DRAGS IN LOW GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163732December 27, 2018
SERVICE BRAKES, STEERING, WHEELS
I HEARD SOME KNOCKING FROM THE AREA OF THE FRONT LEFT WHEEL WHILE DRIVING ON A CITY STREET ABOUT 30 MILES PER HOUR. I STOPPED AND INSPECTED UNDER THE CAR AND SAW NOTHING. SO I DECODED TO BRING IT TO MY SERVICE PROVIDER. I DROVE ABOUT 3 MILES AT SLOW SPEEDS TO GET TO THE SERVICE PROVIDER. AFTER ABOUT AN HOUR THEY FOUND THE PROBLEM. ONE OF THE BOLTS THAT HOLDS THE KNUCKLE TO THE WHEEL HAD BACKED OUT AND WAS BANGING AROUND THE BREAK SYSTEM. THEY SAID I COULD NOT DRIVE THE CAR UNTIL IT WAS FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163332December 25, 2018
POWER TRAIN
TRANSFER CASE FAILS VERY OFTEN. IT CAUSES THE VEHICLE TO JERK AND UNSTABLE DURING DRIVING. PORSCHE HASN'T ADDRESSED THIS ISSUE EVEN THOUGH IT IS A VERY COMMON PROBLEM ON CAYENNES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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