Nissan Quest Complaints

2,121 consumer complaints on file.

#10138668October 5, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT OWNS A 1995 NISSAN QUEST. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED IN DRIVEWAY IT CAME OUT OF GEAR AND ROLLED INTO THE NEIGHBOR'S GARAGE. THE CONTACT STATED THE VEHICLE WAS IN PARK WITHOUT THE KEY IN THE IGNITION. THE GEAR SELECTOR WAS STILL IN PARK, BUT THE TRANSMISSION COULD HAVE SLIPPED TO CAUSE THE VEHICLE TO ROLL. THE VEHICLE HAS NOT BEEN INSPECTED BY THE SERVICE DEALER TO DETERMINE THE CAUSE OF THE FAILURE. BUT THE CONSUMER CALLED THE DEALERSHIP. THE MANUFACTURER SAID THAT THERE WAS NO RECALL ON THIS PROBLEM AND THEY WOULD CHECK INTO THE MATTER.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10138670October 5, 2005
SUSPENSION
I HAVE A HARMONIC VIBRATION FELT THROUGH THE STEERING WHEEL ON MY 04 QUEST S. OVER LONG DISTANCES, THE SHAKING CAUSES NUMBNESS OF THE HANDS. THE DEALER HAS ATTEMPTED TO RESOLVE THE PROBLEM THREE TIMES BEFORE ULTIMATELY DECLARING THAT THIS IS THE NORMAL OPERATING CONDITION OF THE VEHICLE. I BELIEVE THAT THIS IS COMPLETELY UNACCEPTABLE. THIS IS A LOG OF WHAT WAS DONE TO RESOLVE THE ISSUE: MONTH 22 IN SERVICE: 28-JUN-05 @ 29,972 MILES - REPLACED ALL FOUR GOODYEAR EAGLE LS 225/65R16 TIRES AS PER DEALER RECOMMENDATION. REASON: WORN. (PART# OETIR-06482). THIS IS WHEN THE SHIMMY EFFECT BECAME OBVIOUS. THE PROBLEM WAS REPORTED TO THE DEALER. MONTH 23 IN SERVICE: 15-AUG-05 @ 32,305 MILES - RE BALANCED ALL 4 TIRES. NO EFFECT. MONTH 23 IN SERVICE: 22-AUG-05 @ 32,727 MILES - REPLACED FRONT TWO TIRES. TIRES ROAD FORCE BALANCED. NO EFFECT. MONTH 24 IN SERVICE: 7-SEP-05 @ 33,101 MILES - RE BALANCED ALL WHEELS AND CHECKED ROAD FORCE. CHECKED FRONT HUB RUNOUT. ADJUSTED STEERING RACK FORCE. CLEANED ALL MATING SURFACES BETWEEN HUB AND ROTOR AND ROTOR AND WHEEL. DEALER CLAIMS ROAD TESTED OK. NO EFFECT. MONTH 25 IN SERVICE: 28-SEP-05 @ 33,985 MILES - ROAD TEST. DEALER STATES NORMAL OPERATING CONDITION FOR VEHICLE. I HAVE REPORTED THE ISSUE TO NISSAN CONSUMER AFFAIRS (CASE # 5066744) BUT THEY REFUSE TO ACCEPT RESPONSIBILITY FOR THE ISSUE BY STATING THAT IT IS A NORMAL OPERATING CONDITION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138613October 5, 2005
POWER TRAIN:DRIVELINE:DRIVESHAFT
THE CRANKSHAFT BROKE OFF DUE TO A STRUCTURAL FAILURE OF THE SHAFT. I SPENT THE NEXT 22 DAYS TRYING TO GET NISSAN TO REPLACE THE CRANK AND REPAIR THE 1995 QUEST VAN. NISSAN BEGAN INSTALLING LARGER CRANKSHAFTS IN THEIR 1996 MODELS BUT THEY NEVER OFFERED TO HELP WITH THE REPAIRS. I HAVE A SMALL CLAIMS COURT HEARING OCT 11 AND WOULD LIKE TO KNOW OF ALL THE SIMILAR CASES THAT HAVE BEEN FILED TO DATE. AFTER 22 DAYS I HAD THE VAN REPAIRED AT MY MECHANICS SHOP AT THE COST OF $3371.00 I STILL HAVE THE CRANK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137852September 27, 2005
STRUCTURE:FRAME AND MEMBERS
DT: THE CONTACT OWNS A 2004 NISSAN QUEST. SAFETY DEFECT WERE THE SIDE PANELS. THEY JUST FEEL INTO THE STREET. PASSENGER SIDE PANELS FELL OFF WHILE DRIVING ON THE HIGHWAY IN APRIL, 2005. NO CRASHES INVOLVED. NO POLICE OR FIRE REPORTS TAKEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132636September 16, 2005
STRUCTURE
DT: CONTACT OWNS A 2005 NISSAN QUEST. THE ANGLE OF THE WINDSHIELD AND THE COLOR OF THE DASHBOARD REFLECT OFF THE DASHBOARD, MAKING IT IMPOSSIBLE FOR THE CONSUMER TO SEE OUT OF THE WINDSHIELD. THE LOCAL DEALER CALLED NISSAN, AND NISSAN REFUSED TO ADMIT THAT THERE WAS A PROBLEM. THERE WAS ONLY 3,000 MILES ON THE VEHICLE. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135978September 9, 2005
FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY
I DT: THE CONSUMER SPOKE TO A DEALER AND ASKED THEM IF SOME REPAIR WORK WAS DONE FOR RECALL CAMPAIGN 00V419001 ON 1997 NISSAN QUEST. CONSUMER SPOKE WITH SOMEONE IN TAMPA AT COURTESY NISSAN, WHO TOLD HER THAT THE WORK WAS FIXED, BUT COULD NOT PROVIDE ANYTHING IN WRITING TO PROVE IT DUE TO THE PREVIOUS OWNER'S PRIVACY. ANOTHER DEALER IN ORLANDO, UNIVERSAL NISSAN , SAID THAT IT DID NOT APPEAR TO BE FIXED. THE CONSUMER CALLED NISSAN ABOUT A MONTH AGO AND ASKED THEM IF THEY COULD CHECK IT, AND THEY SAID THEY COULD SEND HER SOMETHING, BUT THE CONSUMER HAS NOT HEARD ANYTHING YET.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136670September 9, 2005
TIRES:TREAD/BELT
2001 NISSAN QUEST TIRES EXPERIENCING TREAD SEPARATION.*MR WHEN THE TIRE SEPARATED IT CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE AND RESULTED IN THE VEHICLE SPINNING OFF THE HIGHWAY. THE REAR OF THE VEHICLE SUSTAINED DAMAGE. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10136003September 9, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
I BOUGHT THIS NISSAN QUEST 1997 TWO YEARS AGO AND I WAS TOLD THERE IS A FAULTY GAS TANK THAT CAN CAUSE A FIRE. I CONTACTED DEALERS IN MY AREA AND WAS TOLD THE REPAIR WAS DONE IN ONE OF THE DEALERS BUT THEY NEVER WANTED TO PROVIDED ANYTHING IN WRITING THAT SHOWS THE REPAIR. COURTESY NISSAN IN TAMPA FLORIDA WAS TERRIBLE AND DIDN'T WANT TO HELP, I CONTACTED NISSAN AT THE 1800 NUMBER AND THIS GUY CHRIS AT EXTENSION 8443 TOLD ME I WAS GOING TO RECEIVE A LETTER SHOWING THE REPAIR BUT I WAITED TWO WEEKS AND NEVER RECEIVED NOTHING, WHEN I CALLED HIM BACK HE NEVER RESPONDED TO MY CALLS AND I SPOKE WITH TAMMY AT EXTENSION 3879 AND SAID WHAT CHRIS TOLD ME WAS A LIE I AM VERY TIRED OF THIS COMPANY LYING TO ME EVERYTIME I CALL ,I JUST WANTED THIS PEOPLE TO BE INVESTIGATED, THEY HAVE A TERRIBLE SERVICE AT THE 1800 NUMBER AND I FEEL LIKE ME AND MY KIDS ARE TRAVELING IN A DANGEROUS VAN, I WON'T RECOMMEND ANYBODY TO BUY NISSAN QUEST OR DEALING WITH NISSAN COURTESY AT TAMPA OR THE 1800 NISSAN NUMBER, I WISH SOMEBODY CAN INVESTIGATE THESE PEOPLE AND DO SOMETHING ABOUT IT, BECAUSE I DON'T THINK IS FAIR TO BUY A CAR WITH A DANGEROUS RECALL AND THEY DON'T EVEN WANT TO PROVIDE INFORMATION IF IT WAS FIXED OR NOT OR AT LEAST HAVE IT CHECK. I WON'T BUY A NISSAN EVER IN MY LIFE, TERRIBLE COMPANY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135914September 8, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
DT: SINCE 08-26-05 THE AIR BAG WARNING LIGHT STAYED ON. IT HAD BEEN TURNING ON AND OFF FOR THE PAST TWO YEARS. WHEN THE CONSUMER HAD TAKEN THE VEHICLE TO THE DEALERSHIP THEY TOLD HIM THAT THE AIRBAG UNIT HAD TO BE REPLACED. THE CONSUMER HAS NOT YET REPLACED THE AIRBAG UNIT. THERE HAVE BEEN NO ACCIDENTS. THE CONSUMER FELT THAT THE AIRBAG UNIT SHOULD NOT HAVE TO BE REPLACED SINCE IT HAS NEVER BEEN USED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132299August 30, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT OWNS A 2005 NISSAN QUEST. THE VEHICLE MOVED WHILE IN GEAR. WHEN AT A SMALL INCLINE AND TAKING FOOT OFF THE BRAKE THE CAR WILL ROLL BACKWARDS. WHEN AT A SMALL DECLINE SHIFTING VEHICLE IN REVERSE AND TAKING FOOT OFF THE BRAKE THE CAR WILL ROLL FORWARDS THIS OCCURRED APPROXIMATELY 1 TO 2 MONTHS AFTER THE CONTACT PURCHASED THE VEHICLE. TOOK THE VEHICLE TO DEALERSHIP, WHO SAID THIS WAS NORMAL, THEY SHOULD NOT WORRY ABOUT IT, AND TO COVER THE BRAKE AS IF THE VEHICLE HAD MANUAL TRANSMISSION. HOWEVER, THIS IS VEHICLE HAS AUTOMATIC TRANSMISSION.*AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134421August 28, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER SLIDING DOOR ON 2004 NISSAN QUEST FAILED TO SENSE PASSENGER AND DID NOT STOP AND INJURED PASSENGER. THIS WAS THIRD TIME. PREVIOUSLY FAILED AND PINNED DOG AND OTHER TIME CHILD. THE DOOR DID STOP AFTER OTHER PASSENGERS INTERCEDED AND FORCED DOOR TO STOP AND RETREAT. *JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10134210August 25, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DURING HOT TEMPS, LEFT AUTOMATIC SLIDING DOOR WON'T CLOSE, OPENS BACK UP, REVERSES WITHOUT INPUT COMMAND. ON ONE OCCASION, OPENED UP ON ITS OWN WHILE VEHICLE WAS IN MOTION AT ABOUT 25 MPH.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10129992August 23, 2005
ENGINE AND ENGINE COOLING, VISIBILITY:REAR WINDOW WIPER/WASHER, SEATS, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, STRUCTURE, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THE BRAKES HEAT UP AND THE ROTORS WARP. THE STEERING WHEEL WOULD START SHAKING WHEN THE CONSUMER APPLIED THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AT THAT POINT. THE CONSUMER STATED IT HAPPENED EVERY 4000 MILES SINCE SHE HAS HAD THE VEHICLE. IT FIRST HAPPENED IN MARCH OF 2004. THE DEALERSHIP IS TELLING THE CONSUMER THAT THE BRAKES ARE HEATING UP. THE ROTORS HAVE BEEN RESURFACED THREE TIMES. THEY ORDERED NEW ROTORS AND THEY HAVE BEEN ON FOR APPROXIMATELY 3 MONTHS AND THE STEERING WHEEL IS SHAKING AGAIN. SHE HAS ALSO GONE THROUGH TWO FUEL INJECTORS. SHE WAS TOLD THAT SHE IS PUTTING LOW GRADE FUEL INTO THE VEHICLE. *JB OTHER ISSUES: THE PASSENGER SIDE AUTO DOOR WOULD RATTLE WHEN THE VEHICLE WAS IN MOTION, ABNORMAL SHIFTING, ENGINE LIGHT HAD COME ON, REAR WIPER HAD BROKEN, STEERING WHEEL WOULD SHAKE DUE TO THE BRAKES, THE FRONT LEFT SEAT BACK WAS LOOSE DUE TO POOR FIT, MOUDING ON THE REAR OF THE DRIVER'S SEAT WAS COMING OFF, THE FUEL GAUGE WAS STUCK ON EMPTY AFTER TWO FILL UPS. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133714August 22, 2005
SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
FRONT RIGHT COIL SPRING BREAKS / SNAPS WHILE CAR HAD BEEN RESTING FOR 30 HOURS, PUNCTURES TIRE. NO PREVIOUS INDICATION OF TROUBLE ORFAILURE. IF THIS HAD OCCURRED WHILE VEHICLE WAS MOVING, SERIOUS INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135578August 19, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
1996 NISSAN QUEST FUEL PUMP NEEDED TO BE REPLACED.***NO ANSWER REQUIRED***. *MR WHILE DRIVING THE VEHICLE MADE A HUMMING NOISE IN THE ENGINE COMPARTMENT. THE NOISE GETS LOUDER OVER A PERIOD OF TIME. THE VEHICLE WAS TAKEN TO TWO NISSAN DEALER AND THREE INDEPENDENT GARAGE. ONE OF THE NISSAN DEALERS WAS UNSURE WHAT THE PROBLEM WAS. THE OTHER DEALER SAID IT WAS NORMAL ENGINE NOISE. ALL THREE INDEPENDENT GARAGES AGREED THAT THE PROBLEM WAS THE FUEL PUMP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133222August 17, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONSUMER OWNS A 2004 NISSAN QUEST. VEHICLE INTERMITTENTLY STALLED AND HESITATED. THE CONSUMER TOOK THE CAR TO THE REPAIR SHOP NUMEROUS TIMES FOR THIS PROBLEM. THE DEALER REPLACED THE FUEL PUMP ONCE , AND THE ABS SENSOR WAS ALSO REPLACED, NO ONE KNEW WHAT WAS HAPPENING WITH THE CAR. THE CAR HAS BEEN TOWED TO THE DEALER AGAIN FOR THE SAME ISSUES. THE CONSUMER HAS NOT CALLED THE MANUFACTURER. THE CONSUMER WANTED TO GET RID OF THE CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133447August 12, 2005
ENGINE AND ENGINE COOLING
1996 NISSAN QUEST DEVELOPED PROBLEMS WITH THE ENGINE.***NO ANSWER REQUIRED***. *MR THE CONSUMER STATED THE NOISE IN THE ENGINE STARTED 1 YEAR AGO. THE CONSUMER HAS RECEIVED SEVERAL DIFFERENT ANSWERS AS TO WHAT THE PROBLEM MAY BE, HOWEVER THE PROBLEM STILL HAS NOT BEEN RESOLVED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129935August 12, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, ELECTRICAL SYSTEM, TIRES, POWER TRAIN:AUTOMATIC TRANSMISSION, STRUCTURE:BODY:HATCHBACK/LIFTGATE, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
DT: THE CONSUMER NOTICED WHEN THE DOORS WERE SHUT, THE LIGHTS ILLUMINATED AS IF THE DOOR WERE OPEN. THE VEHICLE WAS TAKEN TO THE DEALER, AND THEY REPORTED IT WAS FIXED. THE PROBLEM RETURNED WHEN CONSUMER DROVE THE VEHICLE HOME THAT DAY. THERE WAS A PROBLEM WITH THE HATCHBACK DOOR LOCK. WHEN CLOSING THE DOOR, THE CONSUMER HAD TO BANG IT HARD TO GET IT CLOSED. THE SLIDING DOOR WAS HAVING PROBLEMS AS WELL, IT MUST BE SLAMMED IN ORDER TO CLOSE IT. THE DEALERSHIP HAS ATTEMPTED TO FIX THE PROBLEMS WITH THE DOORS. THE TIRE PROBLEMS BEGAN ABOUT 2 WEEKS AFTER THE PURCHASE OF THE VEHICLE. TIRE LIGHTS ARE COMING ON, INDICATING THAT THE TIRES ARE LOOSING AIR. OWNER ADVISES THAT ONE TIME THE TIRE LIGHT WOULD COME ON ABOUT EVERY BLOCK. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AFTER THIS. THE TIRE HAD A NAIL IN IT. THERE IS ALSO PROBLEMS WITH THE TRANSMISSION. WHEN SHIFTING FROM PARK TO DRIVE, IT IS VERY DIFFICULT TO SHIFT. OWNER RECEIVED A RECALL LETTER ABOUT THIS LAST YEAR AND IN JANUARY OF 2005. THE RECALL NUMBER IS NOT AVAILABLE. THE DEALERSHIP STATES THAT THIS RECALL IS CLOSED. THE DEALERSHIP WON'T LOOK ANY FURTHER INTO THE TRANSMISSION. THERE IS A PROBLEM WITH THE FRONT PASSENGER SEAT, YOU COULD SEE THE METAL IN THE SEAT. THE RADIO HAS BEEN REPLACED THREE TIMES. IT IS NOW NEEDING TO BE REPLACED AGAIN. THE CAR HAS A BAD SMELL, LIKE ROTTEN EGGS. THE SMELL IS COMING FROM ENGINE. DEALERSHIP REPORTS IT IS COMING FROM A COMPUTER CHIP AND IT STILL SMELLED AFTER REPLACEMENT. THE SAME SMELL RETURNED AND THEN THE OWNER RETURNED THE CAR TO THE DEALERSHIP, THEY KEPT IT FOR TWO MONTHS. THE DEALERSHIP REPLACED THE CATALYTIC CONVERTER. THE OWNER ADVISES THAT THERE IS STILL A BAD SMELL. THE DEALERSHIP REPORTED THE SMELL MUST BE SULFURIC ACID. THE OWNER WENT TO THE DOCTOR IN REGARDS TO THE BAD CHEMICAL SMELL THAT BURNS. THE VEHICLE HAD PROBLEMS WITH THE BATTERY. OWNER PAID FOR CAR RENTAL. *JB THE DRIVERS SEAT MOVED WHEN THE CONSUMER APPLIED THE BRAKES.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131931August 8, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE "PASS AIR BAG OFF" LIGHT STAYS LIT INDICATING THAT THE AIR BAG WILL NOT DEPLOY WHEN MY WIFE SITS IN THE FRONT PASSENGER SEAT. THIS CONDITION OCCURS 99 OUT OF 100 TIMES MY WIFE SITS IN THE SEAT. SHE IS PETITE AND WEIGHS BETWEEN 102 AND 103 POUNDS. I THINK THAT THIS IS A SAFETY HAZARD & AM VERY CONCERNED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131949August 8, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THE PASSENGER AIR BAG OFF LIGHT STAYS LIT INDICATING THAT THE AIR BAG WILL NOT DEPLOY WHEN MY WIFE SITS IN THE FRONT PASSENGER SEAT. THIS CONDITION OCCURS 99 OUT OF 100 TIMES MY WIFE SITS IN THE SEAT. SHE IS PETITE AND WEIGHS BETWEEN 102 AND 103 POUNDS. I THINK THAT THIS IS A SAFETY HAZARD AND I AM VERY CONCERNED. UNKNOWN WHEN THE EXACT START DATE WAS. NOTICED IT MORE AFTER THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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