Nissan Pathfinder Complaints

365 consumer complaints on file.

#11538536August 15, 2023
FUEL/PROPULSION SYSTEM
Just bought 2023 Pathfinder Platinum edition and drove it once. First time driving on the highway at 70 mph on cruise control, the engine stopped and a message came across the dash saying " Your engine has stalled. Please pull over to a safe area". This caused me to put my family's safety in jeopardy because we had to wait for 3 hrs for a tow in 100 plus degree heat in the desert with nothing to keep us cool except warm water. After getting it towed back to the dealer I bought it from ( Hi-Valley Nissan in Victorville, CA), the service department told me that the fuel pump went bad. Looking online, it's becoming more frequent with Pathfinders as of late and was told the same thing by some of the people at the dealer. It has been in the shop for diagnostics and awaiting parts for coming on 30 days. It is almost going to be a CA Lemon law issue. Now it is waiting on a gasket which more than one person at the dealer said that they might have to take from another vehicle to get the vehicle done. To me, bought a BRAND NEW 2023 NISSAN PATHFINDER PLATINUM; not a 2023 NISSAN PATHFINDER PLATINUM WITH USED PARTS. As far as I know, gaskets shouldn't be reused if at all possible. Nissan needs to get this problem fixed and fast.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538486August 14, 2023
SERVICE BRAKES
My name is [XXX] and I have been a Nissan Consumer for over 10 years, and this is the second time I have had major issues with my breaks. Unfortunately, I did not send an email when the 1st occurrence happened but, in my brand, new Rouge around 2017, my front and back breaks went completely out and had to be replaced at 6 months, but I continued to patronize your company. This occurrence I am sending an email regarding my 2022 Nissan Pathfinder I purchased from Passport Nissan, Marlowe Heights. I called the consumer customer service number on 8/12 and was provided case # [XXX}. Nissan Consumer line says, oh, there is nothing we can do because your vehicle is not under warranty and there has not been a recall! I brought my truck in for an oil change and tire rotation (which is part of the extended warranty when I purchased my truck) on July 11, 2003, and was not informed that my brakes needed any attention. The week of 8/7/2023 I noticed my brakes were really loud when I went in reverse so I looked up when should a car/truck need new brakes seeing as though I have only had this vehicle for just a year in July. It should brake should not be needed for at least 30-60,000 miles, here I am at 12, 483 miles. I called the dealership and was informed this is likely wear and tear and that I would be responsible for the cost of new breaks if needed. I am baffled because the point of me leasing a new vehicle is an attempt to avoid major costs such as brake and engine concerns before my 3-year lease is up. Yes, I leased 3 years prior to this lease a year ago! I make an appointment and take my truck to Nissan of Marlow Heights and informed the worker of my concern and he immediately tells me, oh, it’s just a noise your bakes make early in the morning, my Toyota does the same thing in the mornings. I explained to him that it’s not just in the morning but when I go in reverse, and I demonstrated this concern and he was like, oh no that is not norm INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537384August 9, 2023
UNKNOWN OR OTHER
I just bought my pathfinder and it has under 600 miles. As I drive the vehicle, it will automatically switch over to neutral right in the middle of the highway and has almost caused accidents and a loss of my life. I have done research on the internet and discovered that over a dozen 2023 Nissan Pathfinder owners experience the same issue and Nissan has refused to resolve the issue. I called Nissan America and they opened up a case which is Case#494-216-94 and they refused to provide me with a way forward. The vehicle has been with the Passport Nissan Dealership at 500 Auth Way, Suitland MD, 20746 Maryland for over a month now and whenever I try to obtain a status they get upset and continue to tell me that the vehicle has warranty and that I should purchase more warranty. I went to the Passport Nissan Dealership again this morning 8/9/2023 and asked to speak with the manager for more information. The manager told me that I am wasting his time. My vehicle is still with the dealer and Nissan American does not have any solution. At this juncture, this vehicle us unsafe and unfit for the road. NHTSA needs to act immediately before this becomes catastrophic and fatal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536828August 7, 2023
ELECTRICAL SYSTEM
My pathfinder alarm goes off several times an hour. It locks door then starts itself randomly throughout the day. there’s a security feature that car will not lock if the key is in the vehicle it still locks. Starts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536793August 6, 2023
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Vehicle has auto stop/start. When at a red light and vehicle stops moving engine will shut off. When light goes green and foot is removed from break, vehicle starts up. Sometimes when starting back up it goes into neutral automatically. Other times the vehicle attempts to start. But shifts into neutral and shuts down completely. At this point you must manually restart the engine. This has created safety concerns for my family
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536585August 4, 2023
UNKNOWN OR OTHER
I purchased this car with 6miles on the odometer. Shortly after my purchase, the sunroof started making noises. I have been in contact with my local dealership (not the one I got it from) with making sure that when the regular service has been completed to check the sunroof. They “say” that they make sure that the drain is completely good. I have allowed them to “fix” the problem with the noise but nothing changed. Tonight my roof was leaking water from everywhere. I want something done about this! There has to be a way to fix it. Please advise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535260July 29, 2023
VISIBILITY/WIPER
I just bought my Nissan Pathfinder SL about a month ago. On the first day while I was driving it home I noticed a shaky driver's side mirror. It has been persistent since then on highways, in a windy day, or most frequently when there are surface imperfections on the road. The mirror shakes so much that I cannot see clearly the image which in my belief is a safety hazard. I understand there should be a specification that each vehicle needs to meet, but to me this does not appear to be a normal characteristic of a car. As a matter of fact, the passenger's side mirror does not vibrate at all, regardless the speed, wind, or road imperfections. My other vehicles also do not behave like this. I took the vehicle in at my local dealership (Garber Nissan in Saginaw). After an hour's inspection, they said it was a normal characteristic of the vehicle, which is not acceptable to me. I am in a Facebook owner group in which many Pathfinder owners have experienced the same issue with their side mirror(s). I really hope Nissan can fix this issue for us soon. It is beyond disappointing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533449July 20, 2023
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
The contact owns a 2022 Nissan Pathfinder. The contact stated while depressing the brake pedal, the brakes failed to respond as needed, causing the braking distance to be extended. The contact took the vehicle to the dealer and was informed that the rear brake pads had failed and needed to be replaced. The contact learned that the rear brake pads was worn from 8mm to 3mm within 3,400; while the front brake pads only showed wear from 7mm to 6mm. The contact was concerned about the excessive wear on the rear brake pads. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531344July 10, 2023
UNKNOWN OR OTHER
Hearing a gurgle or sloshing noise coming from front right passenger windshield drain hose areas. The condition presents itself after a rain soak/car wash and or when it is raining, and when driving approximately 50-70 mph. The dealer has not been able to locate the issue and say all drain lines are not clogged and I explained to them that the drain lines/hoses need to be extended because it sounds like air is getting in the drain hose end while water is coming out and it starts to make a gurgling/sloshing noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531332July 10, 2023
SEATS
I own a 2022 Nissan Pathfinder. The front passenger seat is far too low. I am 6' it's feels extremely low and I feel I can hit my head on the dash. However, for people at or under 5'2", it is downright dangerous, resulting in striking heads on the dashboard. the NHTSA needs to look into this poorly designed front passenger seat issue before people get hurt. The current controls do not adjust the seat to go up on the front passenger except for the front driver side. Nissan has not done this except for the 2023 models have the front passenger seat adjust. This is a safety issue that needs to be investigated and corrected immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530815July 7, 2023
UNKNOWN OR OTHER
Sunroof spontaneously shattered while driving without any impact from an object.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530260July 3, 2023
FUEL/PROPULSION SYSTEM
I want process fuel efficient. 16.2 mpg.. specifications..24 mpg. To 27mpg.. i request to claim to nissan. I don't have answer ..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529454June 28, 2023
FUEL/PROPULSION SYSTEM
Failed fuel pump system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529449June 28, 2023
ELECTRICAL SYSTEM
The doors close securely with the keys inside. We had to call the police, since my 1-year-old baby was locked inside the vehicle and the app did not work for me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529342June 28, 2023
ELECTRICAL SYSTEM, POWER TRAIN
While driving, the "AT" warning light came on, the vehicle was making a griding noise. Upon stopping for safety reasons, the vehicle would not engage into 'Park." Once turned off and back on, the vehicle would not engage into drive from park, then finally went into drive. In the next few minutes driving to work to get off the main road and to wait for AAA, the "AT" warning light was on again and the car was griniding gears and accelerating randomly. After arriving at my work, the vehicle would not engage into park again, had to shut it opff and turn it back on which then showed it in park. Was towed to the dealer who stated the shifter was malfunctioning and they replaced the shifter and cleared all codes. Peter's Nissan of Nashua stated that the vehicle tested fine now and was fine to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529268June 28, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Fuel .performance..low .consumer 17.9 and 18 combined fuel.. nivel oil engine low..same reverse and forward. Same times forced gear transmission noised .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528862June 26, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
Electrical: Stereo display and infotainment system often freezes, lags, or has performance issues that cause delays in Camera system from functioning, radio functionality, and connected audio sources from functioning. Has already been replaced, and replacement now has severe backlighting issues, sound quality is reduced. Transmission: transmission often jerks or “clunks” when shifting. Issue occurs when at a complete stop to Drive, or Park to Reverse. Severe delay when shifting. Transmission “reprogram” and “patch/update” was performed but only provided slight improvement. Brakes: Upon warming up, brakes sound like grinding, wobble, and sounds like metal against metal. Car has been in repair numerous times since purchase without proper repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527713June 19, 2023
VISIBILITY/WIPER
Was driving down the freeway and sunroof suddenly shattered. Nothing appeared to hit the glass, it just simply shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526129June 8, 2023
SEATS
I own a 2022 Nissan Pathfinder. The front passenger seat is far too low. For me, at 6', it's feels ridiculous. However, for people at or under 5'2", it is downright dangerous, resulting in striking heads on the dashboard. the NHTSA should look into this poorly designed front passenger seat issue before people get hurt. Thanks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525191June 3, 2023
SEAT BELTS
Unknown when defect started to occur. Purchased vehicle with malfunctioning Rear left passenger seat belt does not connect properly and seat belt becomes disconnected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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