Nissan Murano Complaints (2009)

635 consumer complaints on file.

#10935209December 14, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. AFTER DRIVING OVER A POTHOLE, THE BRAKES FAILED TO FUNCTION AND THE EMERGENCY BRAKE HAD TO BE APPLIED. THE DEALER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928683November 29, 2016
SERVICE BRAKES
BRAKES SUDDENLY ARE SPONGY AND SOFT. NEED TO BE DEPRESSED MUCH MORE THAN NORMAL. THIS IS A CONDITION THAT HAS APPEARED SUDDENLY. TOOK CAR TO MECHANIC AND HE REPLACED REAR BRAKES, TURNED ROTORS, AND REPLACED THE MASTER CYLINDER TWICE, BOTH RESULTING IN THE SAME SPONGY BRAKE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927763November 24, 2016
SERVICE BRAKES
AT APPROXIMATELY 99,000 MILES I ENCOUNTERED A LIMITED NUMBER OF INSTANCES WHEN THE BRAKE PEDAL LOST PRESSURE, BECOMING VERY "SOFT", WHILE DRIVING. THE SITUATION BECAME DANGEROUS AS THE BRAKES WERE LESS RESPONSIVE. THE BRAKE PEDAL WOULD DISPLACE SEVERAL INCHES AND THE CAR WOULD BE DIFFICULT TO STOP. AFTER PARKING FOR A PERIOD, BRAKE OPERATION APPEARED TO RETURN TO NORMAL. I EVENTUALLY SUSPECTED THE ISSUE WAS TRIGGERED BY THE ABS. I TOOK TO THE DEALER, DESCRIBED THE ISSUE AND REQUESTED A BRAKE DIAGNOSTIC WHICH CONFIRMED THAT THE ABS ACTUATOR WAS DEFECTIVE. NOW FACING A REPAIR OF ~$2400 WHICH CAN'T BE AVOIDED AS HAVING THE ABS SYSTEM MALFUNCTION REPRESENTS A SIGNIFICANT HAZARD. MY DAUGHTER IS DRIVING THIS VEHICLE AT COLLEGE AND LIKELY WOULD NOT BE EXPERIENCED TO HANDLE WHAT I EXPERIENCED. WHILE AT JUST OVER 100,000 MILES, THIS VEHICLE HAS BEEN MAINTAINED VERY WELL AND THIS TYPE OF SYSTEM DEFECT SEEMS UNUSUAL AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926733November 17, 2016
SERVICE BRAKES
WHILE DRIVING ON THE ROAD, AFTER MY CAR HIT A RACCOON THE BREAK PEDAL WENT SOFT AND LOST PRESSURE TOTALLY AND THE CAR WAS NOT STOPPING. I WAS EVENTUALLY ABLE TO GET THE CAR STOPPED AFTER A FEW HUNDRED METERS BY USING THE PARKING BREAK. THE BREAK PEDAL WAS PRESSED COMPLETELY TO THE FLOOR AND NO PRESSURE AT ALL. I WAS LUCKY TO BE ABLE TO STOP THE CAR WITHOUT COLLISION WITH THE BREAK SUDDEN OUT OF CONTROL, BUT REALLY IN A PANIC WITH EXTREME CONCERNS OF MY DRIVING SAFETY. I TURNED OFF THE CAR FOR A WHILE AND TURN BACK ON, THE BREAK RETURNED TO NORMAL AND I COULD DRIVE MY CAR HOME SLOWLY. I BROUGHT MY CAR TO THE DEALER NEXT DAY AND THE ISSUE SEEMS WELL KNOWN BY THE DEALER BUT THEY HAVE NOTHING TO DO TO SOLVE IT. THIS BREAK ISSUE HAPPENED FEW TIMES BEFORE WHILE DRIVING OVER A BUMP. I FOUND THIS IS MOST LIKELY THE SAME ABS MOTOR MODULATOR ISSUE OTHERS HAVE CLAIMED, NISSAN SHOULD SET A RECALL TO FIX THIS ASAP TO AVOID TRAGEDIES ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925681November 13, 2016
SERVICE BRAKES
EVERY TIME THE ABS SYSTEM IS ENGAGED DUE TO SLIPPING ON ROUGH ROAD OR LEAVES ETC, THE BRAKES BECOME SPONGY AND UNRESPONSIVE. IN ADDITION, THE PEDAL TRAVELS ALL THE WAY TO THE FLOOR. THIS HAPPENS AT ANY SPEED, ANY TIME THE ABS SYSTEM IS CALLED UPON. IT IS CLEAR THERE IS A BYPASS VALVE THAT IS NOT RETURNING TO ITS NORMAL POSITION. IT IS UNACCEPTABLE THAT, WITH OVER 30 COMPLAINTS TO THE NTSA, NO RESEARCH HAS BEEN DONE ON THIS ISSUE BY NISSAN. THE REPLACEMENT PART IS AROUND $1500, POSSIBLY THE MOST EXPENSIVE SINGLE BRAKE PART IN EXISTENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920293October 31, 2016
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. WHILE DRIVING 30 MPH, THE CONTACT HEARD A RATTLING NOISE AND A ROTTEN ODOR COMING FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC AND WAS INFORMED THAT THE CATALYTIC CONVERTER FAILED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918518October 24, 2016
SERVICE BRAKES
WHILE BRAKING FOR A YELLOW LIGHT, I HIT A POTHOLE AND THE BRAKE PEDAL WENT TOTALLY SOFT, DROPPED TO THE FLOOR, AND THE CAR WAS NOT STOPPING. I COASTED THROUGH THE RED LIGHT AND WAS ABLE TO GET ENOUGH PRESSURE FROM THE PEDAL TO STOP THE CAR A FEW HUNDRED FEET LATER. THE BRAKE PEDAL WAS PRESSED COMPLETELY TO THE FLOOR. I TURNED THE CAR OFF TO CONSIDER MY OPTIONS (AND PANIC A LITTLE), THEN TURNED IT BACK ON. THE BRAKE RETURNED TO NORMAL HEIGHT AND PRESSURE. I DROVE THE 15 MILES HOME VERY CAUTIOUSLY. BRAKES HAVE BEEN FINE SINCE, BUT I HAVE BEEN DRIVING INCREDIBLY SLOWLY AND CAUTIOUSLY. CAR IS WITH THE DEALER NOW TO TROUBLESHOOT, THOUGH I AM GUESSING IT'S THE SAME ABS MOTOR MODULATOR ISSUE OTHERS HAVE HAD. IT SEEMS LIKE THIS FIX ISN'T QUITE KNOWN TO 100% BE THE FIX, AND SO I AM INCREDIBLY LEERY OF DRIVING THIS CAR ANY MORE, EVEN REPAIRED. MY FAMILY'S SAFETY IS TOO IMPORTANT TO NOT BE SURE. SHOPPING FOR ITS REPLACEMENT NOW. FAILURE FIRST OCCURRED AT 98K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918062October 22, 2016
POWER TRAIN
I HAVE OWNED TWO NISSAN VEHICLES. THE FIRST NISSAN I OWNED WAS AN 08 ALTIMA THAT HAD A TRANSMISSION ISSUE AT 25,000 MILES. MY CURRENT NISSAN IS AN 09 MURANO. THIS VEHICLES TRANSMISSION STARTED TO MAKE NOISE AT 116,000 MILES. AT THE TIME I BROUGHT IT INTO A SHOP AND WAS TOLD THAT NISSAN HAS A LOT OF TRANSMISSION ISSUES. BECAUSE I WAS TOLD THAT MY WARRANTY WAS 60,000 MILES, I DID NOT BRING MY VEHICLE TO NISSAN. AFTER A FEW MONTHS WE DECIDED TO LOOK UP IF THERE WERE ANY RECALLS. MY HUSBAND FOUND ON THE NISSAN SITE THAT DUE TO ISSUES THEY HAD WITH THE CVT TRANSMISSION THEY EXTENDED THEIR WARRANTY FROM 60,000 MILES TO 120,000 MILES. WE WERE NEVER NOTIFIED OF THIS. I IMMEDIATELY BROUGHT MY CAR INTO NISSAN AND HAD THEM LOOK AT IT. THEY SAID MY TRANSMISSION WAS BAD AND NEVER MENTIONED THE WARRANTY. I CALLED NISSAN OF NORTH AMERICA'S CUSTOMER SERVICE AND HAD MY CASE REVIEWED. THEY ADVISED ME THAT THERE WASN'T A RECALL BUT ONLY A WARRANTY EXTENSION. THEY OFFERED TO PAY 50% SINCE I WAS NOW AT 123,000 MILES. I LET THEM KNOW I HAD DOCUMENTATION SHOWING I HAD THE ISSUE PRIOR BUT THEY HAVE NOT DONE ANYTHING FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916005October 13, 2016
SERVICE BRAKES
OUR 2009 NISSAN MURANO LOST BREAK PRESSURE A FEW MONTHS AGO. TOOK IT TO A MECHANIC WHO REPLACED THE MASTER CYLINDER TO THE TUNE OF ABOUT $700. LESS THAN TWO MONTHS LATER IT IS HAPPENING AGAIN (BREAK ALL THE WAY TO THE FLOOR). UNFORTUNATELY I DIDN'T REALIZE UNTIL NOW THAT THIS IS A VERY COMMON ISSUE. I CANNOT BELIEVE THERE HASN'T BEEN A RECALL FOR THIS POTENTIALLY LIFE THREATENING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913911October 5, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE HESITATED TO DECREASE IN SPEED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL FAILED. THE MANUFACTURE WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913605October 4, 2016
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
TL* THE CONTACT OWNS A 2009 NISSAN MURANO. THE CONTACT NOTICED THAT THE FRONT OF THE VEHICLE WAS LEAKING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911067October 2, 2016
SERVICE BRAKES
TWICE NOW DURING NORMAL DRIVING THE BRAKE PEDAL HAS GONE ALL THE WAY TO THE FLOOR WHILE TRYING TO APPLY THE BRAKES. THERE WAS A TOTAL LOSS OF BRAKING. AFTER PUMPING THE BRAKES THEY RETURNED TO NORMAL. TOOK THE CAR TO THE DEALER AND EXPLAINED THE CONDITION AND THEY DID A FULL BRAKE EXAM. ENDED UP HAVING THE REAR BRAKES REPLACED. SEEMED O.K. UNTIL IT HAPPENED AGAIN TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909850September 26, 2016
SERVICE BRAKES
FAILURE OF ABS HYDRAULIC CONTROL UNIT, CAUSING BRAKE FAILURE WHERE PEDAL HAD TO BE PUSHED TO FLOOR TO ENGAGE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909760September 26, 2016
SERVICE BRAKES
BRAKES LOST PEDAL PRESSURE SEVERAL TIMES.INTERMITENT PROBLEM.MECHANIC REPLACED ABS MOTOR MODULATOR.COST WAS $2300.THE PROBLEM SEEMS TO BE COMMON WITH THIS MODEL.VERY DANGEROUS.RECALL NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907346September 17, 2016
SERVICE BRAKES
OUR 2009 MURANO BRAKE PEDAL WORKED FINE UNTIL 6 MONTHS AGO. THE PEDAL THEN STARTED TO FEEL VERY SOFT WHEN PRESSED. I TOOK IT TO A MECHANIC AND THEY LOOKED OVER IT BUT COULDN'T FIND ANYTHING SERIOUSLY WRONG AND ADJUSTED THE TENSION. THE BRAKES SEEMED NORMAL AFTER BUT DIDN'T LAST LONG. I THEN TOOK IT TO A FORMER NISSAN MECHANIC THAT LOOKED INTO IT AND RECOMMENDED WE TAKE IT TO THE DEALER SINCE HE COULDN'T FIND ANYTHING WRONG WITH IT AND DIDN'T WANT TO CHANGE PARTS WITHOUT KNOWING FOR SURE. HE LOOKED INTO THE BULLETINS THAT HAVE BEEN REPORTED AND FELT THAT NISSAN HAS A SERIOUS PROBLEM WITH THIS MODEL ON THEIR BRAKES. WHEN I WENT TO THE NISSAN DEALER THEY ACTED AS IF THEY HAVE NEVER HEARD OF ANY BRAKE ISSUES WITH THE MURANOS. I INFORMED HER TO LOOK AT THE BULLETINS THAT HAVE BEEN SUBMITTED BUT IT DIDN'T SEEM TO MATTER. I HAD THEM CHECK THE MURANO OVER AND THEY CAME BACK AND SAID BRAKE FLUID IS DIRTY THAT SHOULD FIX IT. OF COURSE IT DIDN'T FIX THE SERIOUS ISSUE THAT NISSAN HAS WITH BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907040September 15, 2016
SERVICE BRAKES
WHILE BRAKING FAIRLY HARD FROM 45 MPH ON A STRAIGHT HIGHWAY, THE VEHICLE WENT OVER A SMALL HUMP IN THE ASPHALT. THIS APPARENTLY ACTIVATED THE ABS SYSTEM, WHICH FAILED AND REMAINED IN THAT MODE. SUBSEQUENTLY, WHEN THE BRAKES WERE APPLIED, THE BRAKE PEDAL WOULD GO ALMOST ALL THE WAY TO THE FLOOR, CONSIDERABLY INCREASING STOPPING DISTANCE. THE NISSAN DEALER REPLACED THE ABS ACTUATOR FOR $2700. I FEEL THAT THIS IS A PREMATURE FAILURE FOR A VEHICLE WITH ONLY 79,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898728August 26, 2016
ELECTRICAL SYSTEM
RADIO VOLUME AND TUNING CONTROLS MALFUNCTION NOT ALLOWING ACCURATE CONTROL OF VOLUME. TRYING TO ADJUST THE VOLUME SOMETIMES RESULTS IN THE VOLUME LEVEL GOING TO MAXIMUM VOLUME ON ITS OWN, STARTLING THE DRIVER AND CAUSING A DISTRACTION WHILE TRYING TO READJUST THE VOLUME TO NORMAL. THIS CAUSES DISTRACTED DRIVING AND POSSIBLE HEARING DAMAGE. THIS HAPPENS ANY TIME THE RADIO IS ON. IT HAS HAPPENED WHILE DRIVING ON SUBURBAN STREETS, ON THE HIGHWAY AND ON CITY STREETS. IT HAS HAPPENED MULTIPLE TIMES OVER THE PAST 2-3 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895850August 15, 2016
POWER TRAIN
CAR STOPPED SUDDENLY WHILE DRIVING AT HIGHWAY SPEED. TURNED OUT TO BE A TRANSFER CASE PROBLEM WHERE THE TRANSFER CASE SEEPED FLUID WITH OUT INDICATION UNTIL IT RAN DRY. THIS IS A KNOWN MFG DEFECT OF THE MURANO YET THERE HAS BEEN NO CORRECTIVE ACTION BY NISSAN AND THE REPAIR IS $3500.00. WE ARE LUCKY THERE WAS NO ACCIDENT IN THIS CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894785August 10, 2016
SERVICE BRAKES
WE STARTED EXPERIENCING PROBLEMS WITH A VERY LOW BRAKE PEDAL ABOUT 3 WEEKS AGO. IT WAS SPORADIC AND WOULD GET BETTER AFTER PUMPING THE BRAKES REPEATEDLY BUT RETURN AFTER A FEW DAYS. WENT TO ONE REPAIR SHOP AND THEY SUGGESTED NEW BRAKES PADS AND FRONT ROTORS. WE HAD THIS DONE AND THE BRAKES SEEMED FINE FOR A FEW DAYS BUT THEN RETURNED TO THE LOW PEDAL. WENT TO ANOTHER REPAIR SHOP AND THEY INDICATED THAT A NEW MASTER CYLINDER WAS NEEDED. HAD THIS DONE YESTERDAY AND AGAIN THE BRAKES SEEMED OK BUT WENT BACK TO A LOW PEDAL WHILE DRIVING HOME. FROM WHAT I'VE READ IN THE OTHER COMPLAINTS LISTED, THIS IS THE SAME ISSUE EXPERIENCED BY OTHERS AND GIVEN THE POTENTIAL FOR A MAJOR ACCIDENT AND INJURIES, I CAN NOT UNDERSTAND WHY NHTSA HAS NOT REQUIRED A RECALL. WE HAVE NOW SPENT OVER $1,200 FOR REPAIRS THAT LIKELY WERE NOT NEEDED. I DO NOT INTEND TO PAY FOR A NEW ABS CONTROLLER. NISSAN NEEDS TO TAKE OWNERSHIP OF THIS PROBLEM AND PROVIDE A FIX AT NO COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893951August 8, 2016
STRUCTURE:BODY
DRIVING ON A TWO LANE ROAD AT 45 MPH WHEN THE VEHICLE TWO CARS IN FRONT OF ME SLOWED DOWN TO MAKE A TURN. WHEN I TRIED TO DECELERATE I COMPLETELY LOST CONTROL OF MY CAR AND IT SWERVED INTO THE ONCOMING LANE WHICH WAS FORTUNATELY EMPTY AT THE TIME. IT FELT AS IF I WAS DRIVING ON ICE WITH THE ENTIRE BACK END MOVING SIDEWAYS. I WAS ONLY 2 MILES FROM HOME AND UPON PULLING IN MY DRIVEWAY I EXAMINED THE REAR END OF MY CAR. THE WELDS BROKE ON THE REAR SUB-FRAME AND THE CAR WAS NO LONGER CONNECTED TO THE FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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