Nissan Murano Complaints (2011)

148 consumer complaints on file.

#11479190August 14, 2022
AIR BAGS
Airbag light comes on indicating a problem. After a quick investigation of this problem it becomes evident that it’s very common and Nissan hasn’t admitted any problem . The cost to fix this is half the value of the car!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478855August 11, 2022
SERVICE BRAKES, ENGINE
The contact's husband owns a 2011 Nissan Murano. The contact stated that while driving up an incline at approximately 35 degrees and making a sharp left turn, the vehicle failed to accelerate. The contact then stated that he attempted to apply more pressure but the vehicle failed to accelerate and moved at a slow pace. The contact then stated that after he was in the driveway, he placed the shifter in park and then back in drive position but the vehicle hesitated then failed to accelerate. No warning light illuminated. The dealer was notified of the failure and an appointment was scheduled. The vehicle was not diagnosed. The dealer nor the manufacturer was not notified of the failure. The approximate failure mileage was 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474221July 16, 2022
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Our 2011 Nissan Murano is garaged & serviced (not at dealer as their rates for labor & parts is crazy high) & has been a great SUV, until it had problems monthswith the acceleration in certain situations. This would happen when stopping at a red light or stop sign in town. We’d push on the acceleration~gas & the Murano wouldn’t respond…would do a slow count of 4 to 5, & the Murano would then accelerate slowly until reaching the posted speed limit. This act is dangerous as if merging or passing with a loss of acceleration in a crowded road would be a perfect storm of multiple accidents & injuries. On the highway, we would be driving & pressing the gas pedal like normal when all of a sudden the car wouldn’t respond & seemed like it was coasting or put in neutral, it would come back after a slow count of 4 to 5 seconds, & would slowly get to the speed limit. This has happened several times on the highway with speed limit listed @70mph. Imaging that you are driving along with traffic at 70mph when all of sudden the SUV stopped accelerating, & there is a big truck right behind you, & it’s continuing at the speed limit. Because of the acceleration issue, we were almost rear ended by a semi & could have killed us both. On the highway this has only happened a few times, compared to starting from a stop sign or red light which happens frequently each week. There is no warning or lights that this is going to happen, which makes it worse. The mechanic and shop that I have been using for over 35 years, has had several Murano’s with the same problem, & suggested the transmission might be failing, they also said to research this issue & ask Nissan. With living in a small town, the % of Murano’s having the same problem should trigger a paid recall, no matter the mileage or age if serviced regularly. This has been happening for months, & also with other years of the Murano design. Please read all of the owner’s comments about this issue, of not accelerating when needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454154February 25, 2022
FUEL/PROPULSION SYSTEM, POWER TRAIN
For over a year, I have experienced hesitations of movement when needed to have acceleration from a complete or rolling stop. When driving, I’ve pushed on the gas pedal to accelerate & there was a long two second hesitation (lack of propulsion) before the Murano resumed forward movement. There was also a loss of acceleration (speed/movement) while merging into very heavy traffic on a busy main road, & that could have caused an accident. Every time there was a hesitation of movement when pushing on the gas pedal, it could have been a disaster. I have been having this ‘hesitations of movement’ for over a year. I have insisted that mechanics need to drive it, so they too can experience this problem. They have driven the Murano many times, but haven’t been able to experienced it. After bringing the Murano into my service station for months about this problem, today after an oil change at Oakview Auto Service, the head mechanic took my Nissan Murano for a test drive & the ‘hesitation’ happened to him. So if needed Chris at Oakview Auto can confirm that this problem has been happening, that we have asked about diagnosing this problem, & he experienced as well. This Service Station has been in business for over 40 years, and they have had many other customers bring their Nissan Murano to them, with the complaint of ‘hesitation of movement. While there has been problems documented (& recalled) with Nissan’s transmissions in the past, they have yet to include the 2011 Murano. Nissan needs to address this hesitation issue now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453562February 23, 2022
UNKNOWN OR OTHER
driving vehicle on regular road not a highway approx 35mph clear sunny day temp in the 50's. With no warning a huge bang and a sound like the whole roof slid off the back of my car i couldn't stop immediately so I slid the shade cover for the sunroof back about an inch, saw that the whole sunroof had exploded took pictures of it. It is totally clear that the glass blew up from the inside out as all lg pcs around the gaping hole were all curved outward Not one m ark on the thin shade cover so nothing fell on the roof, I tried contacting everyone from the local Nissan dealer to the Nissan consumer affairs in TN I was laughed at, they completely denied that this could happen and did not offer to pay for any of it. I am disabled and on a fixed income and I cannot afford to repair it, I have no vehicle to use now and have a medical crisis in my family one member is on hospice and is expected to pass very soon. I need my vehicle desperately. This could have been a deadly tragedy if my 2yr old grandson was in the back seat and the shade cover was open or if a vehicle right behind me was hit by the flying glass and they swerved and got into a terrible accident or killed I need help and dont know where to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452926February 19, 2022
ELECTRICAL SYSTEM
Convertible top not working properly. Sometimes gets stuck and have to drive it to a safe location. Nissan has a Voluntary service campaign For 2011 and 2012 Nissan Murano Cabriolet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451384February 10, 2022
SUSPENSION
A clunking noise started in the rear of my Murano. Upon inspection I found that the rear suspension subframe crossmember has completely rusted through and the car is now unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440529November 15, 2021
UNKNOWN OR OTHER
The vehicle loses power at random times. I had my mechanic take a look at it who said it was my alternator. So, I brought a brand-new alternator and had him put it on and within 2 days it did it again. So, I took it back to my mechanic who said it was the alternator and the battery. So again, I brought another alternator and now a battery. 3 days later it lost power after taking my children to school, now no one knows what is going on and why it keeps losing power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437057October 17, 2021
POWER TRAIN
The vehicle hesitates when coming out of a stop as though it has lost power and then zooms forward. I believe it is the CVT transmission going out. Is currently an ongoing problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435280October 3, 2021
SUSPENSION, STRUCTURE:BODY
I was backing out of my drive when we heard a loud sound from the rear of the car. We though I had ran over something. As I drove we could hear a thumping sound from the rear of the car when we drove over a bump in the road.. It became louder the more I drove sounding like a hammering sound. I crawled under the car and discovered the frame had rusted allowing a bolt and bracket to move. This is causing the metal thumping sound we heard. I have parked the car and stopped driving it due to the possibility of the frame and suspension separating while moving. This is my wife's car and she loves it but we can't operate it due to the safety hazard. I searched this issue and have found many other Nissan Murano owners that have experienced the same issue. This is a serious safety issue Nissan should have addressed with their vehicles and with ours. My wife could have been placed in a dangerous position if I had not discovered this in time. Nissan should repair and or recall the affected vehicles to avoid possible serious bodily injury due to a loss of control created by this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422100June 24, 2021
SERVICE BRAKES
The brake pedal has suddenly become very unpredictable. Sometimes when depressing it they start engaging where they normally would & sometimes you have to depress it all the way to the floor to get it to stop. My daughter informed me of the problem so I drove it to pick up pizza. When parking at the pizza place it happened to me..... I jumped a sidewalk curb almost hit people walking on the other side because the brakes didn't engauge in time. My problem has not been confirmed by a dealer service center but the exact same problem is listed with the 2009 Murano & has been recalled because of a reaction with a metal plating turning the brake fluid to a gelatin solution after 10 years. This 2009 Murano recall was in 2019. My Murano is 10 years old now. & has under 80,000 miles & had new brake pads put on 15,000 miles ago even though they didn't show much wear. I live in a rural area & the closest Nissan dealer over 50 miles away so I can't just drop by a Nissan dealership. No warning lights have come on with this vehicle as of yet. This Murano is my 16 year old daughters & she is not very tall so she is not able to depress the brakes far enough to stop when this happens. I have had to park the Murano until we get this problem resolved. Please respond with how I can resolve this braking problem. Thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421122June 16, 2021
SERVICE BRAKES
For the second time my anti-lock brakes have gone out and the paddle for the break goes all the way to the floor. It barely stops and I'm afraid it's going to happen where it doesn't allow me time to stop. This should be a recall. From other complaints found on the internet many people are having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418547May 25, 2021
SERVICE BRAKES, UNKNOWN OR OTHER
Car started running rough, sluggish on going from still at stop to not wanting to go when acceleration should happen. Then ABS light came on, followed by all the trouble lights on other side of panel. Car would only go about 5 mph. I turned car around and headed home, but it wasn't a smooth ride. I got up to about 45, but it still seemed sluggish and braking was stiff. This happened 2 years ago. Dealer said no recall for 2011, but previous and following years did have recall for this. About 2 weeks after we went to dealer and started a conversation with Nissan corporate, the car stopped having the problem and was fine fir 2vyears until now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416243May 12, 2021
AIR BAGS, STRUCTURE:BODY
1-THE DASHBOARD IS CRACKING ALL OVER. MANY CRACKS AND ALSO CRACKING BY THE RIGHTT SIDE DASH AIRBAG. MY CAR IS IN THE GARAGE 98% OF THE TIME. WE ONLY DRIVE THIS CAR ONCE OR TWICE A MONTH. WE ARE NOT THE ORIGINAL OWNERS WE HAVE THIS CAR FOR ABOUT 2 1/2 YEARS AND ONLY PUT 1000 MILES ON IT. THE CAR HAS 109631 MILES ON IT. THE CAR IS IN MINT CONDITION INSIDE AND OUT. 2- THE AIRBAG LIGHT COMES ON AND WAS DIAGNOSED AS THE PASSENGER FRONT SEAT OCCUPANT SENSOR. ON THIS MODEL THE SENSOR IS BUILT INTO THE SEAT BOTTOM. THIS MEANS THAT YOU NEED TO REPLACE THE WHOLE SEAT BOTTOM WHICH THE PART ALONE RUNS ABOUT 2500.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405984April 1, 2021
POWER TRAIN
2011 MURANO STALLS WHEN STARTING FROM A STOP. GOES INTO LIMP MODE AND IS SUPER DANGEROUS WHEN TRYING TO TURN LEFT ACROSS TRAFFIC. NISSAN EXTENDED WARRANTIES ON 2010 FOR THIS EXACT ISSUE BUT NOT THE 2011. DEALERSHIP QUOTED ME $5500 FOR A NEW TRANSMISSION. THE CODES BEING PULLED FROM THE TRANSMISSION ARE THE SAME ONES THE LED NISSAN TO 'EXTEND' THE WARRANTY TO 10 YEARS AND 120K MILES. THIS CAR IS EXTREMELY DANGEROUS AND SHOULD BE PULLED OFF THE ROADS. I CONTACTED CONSUMER CONCERNS FOR NISSAN AND WAS TOLD BY A VERY RUDE REPRESENTATIVE NAMED JOHN - NOTHING THEY WILL DO AND REFUSED TO ALLOW ME TO SPEAK TO SOMEONE ELSE ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403218March 16, 2021
POWER TRAIN
WE PURCHASED THE VEHICLE FOR MY SO AND THE TRANSMISSION IS SLIPPING. TOOK IT TO THE DEALER AND THEY SAID THERE IS NO WARRANTY TO COVER IT. WE JUST FOUND OUT THE VEHICLE WAS ELIGIBLE FOR AN EXTENDED WARRANTY, HOWEVER IT'S EXCEEDED THE 120,000 MILE DEALER WARRANTY. WE'RE WANTING TO KNOW IF THIS PROBLEM WAS RECALLED BY NISSAN BECAUSE IT IS NOT SAFE FOR HIM TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400032March 9, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
SAFETY ISSUE! MY MURANO DRIVER SIDE VISOR WILL NOT STAY UP AND IS VERY DANGEROUS.MY CAR IS ONLY 9 YEARS OLD AND I LOOKED ONLINE AND THIS IS A KNOWN ISSUE FOR SEVERAL YEARS FOR NISSAN, EVEN FOR 3 YEAR OLD CARS AND COULD CAUSE A SERIOUS ACCIDENT WHEN IT FALLS COVERING THE DRIVERS VISION BOTH FRONT AND REAR VIEW MIRROR! THIS CAR AND ITEM SHOULD BE RECALLED. OWNERS SHOULD NOT HAVE TO PAY FOR THEIR OWN SAFETY FOR AN ISSUE LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396374February 15, 2021
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE BEGAN TO SHOW LOSS OF POWER IN 2019 WHILE ATTEMPTING TO ACCELERATE ENTERING.A HIGHWAY. VEHICLE ALSO WOULD JERK WHEN POSITIONED FROM PARK TO REVERSE. VEHICLE WOULD NOT ACCELERATE WHEN COMING FROM A COMPLETE STOP. VEHICLE WOULD NOT ACCELERATE WHEN ATTEMPTING TO GIVE MORE POWER, ASNIF IT WAS STALLED I PARKED THE VEHICLE DUE TO THE FEAR OF CAUSING AN ACCIDENT.AND BEING SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395984February 12, 2021
SERVICE BRAKES
BRAKE PEDDLE WENT TO THE BOTTOM. THERE WAS NO BRAKING AT ALL. BRAKES DID NOT WORK ON 2/12/21. PUMPED IT A NUMBER OF TIMES, BUT STILL NO BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384498December 22, 2020
SERVICE BRAKES
MY CAR IS WORKING PERFECTLY FINE AND WITH OIL CHANGE AT NISSAN DEALER (30 DAYS BACK), I FOUND NO ISSUES. TODAY, WHILE DRIVING AT 30-35 MPH, THE BRAKES PEDAL WENT ALL THE WAY TO THE FLOOR AND CAR DID NOT STOP EASILY ON THE TURN. I WAS ALMOST GOING TO HIT ANOTHER CAR BUT SURVIVED. THERE WAS NO PRESSURE IN THE BREAK PEDAL AT ALL. THE SAME THING HAPPENED YEAR OR SO AGO BUT DID NOT REPORT THE ISSUE THINKING THIS MIGHT BE DUE TO BREAK PAD ETC. BUT IT HAPPENED AGAIN AND NOW I DON'T EVEN WANT TO TAKE OUT CAR ON THE ROAD. I CALLED NISSAN NORTH AMERICA AFTER READING SAME ISSUES ON INTERNET AND THEIR RESPONSE WAS PLAIN - "THERE IS NO RECALL ON THIS VEHICLE" AND YOU HAVE TO CHECK WITH DEALER AND FIX AT YOUR OWN COST. MY QUESTION IS - IF THERE ARE SO MANY COMPLAINTS ON THE SAME ISSUE AND HAVE RECALL WITH SAME MODEL FOR 2009, HOW COME 2011 MODEL IS NOT ON THE RECALL? ARE THERE ANY #OF COMPLAINTS/ACCIDENTS NEED TO BE REPORTED BEFORE NISSAN TAKES ANY ACTION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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