Mitsubishi Outlander Complaints (2018)

72 consumer complaints on file.

#11344067August 8, 2020
UNKNOWN OR OTHER
CALL VOLUME IS SET FOR 11 AND CAN'T BE HEARD OVER COMMON ROAD NOISE. THIS CAUSES DISTRACTED DRIVING AS THE DRIVER ATTEMPTS TO TURN OFF BLUETOOTH OR WORSE TO TRANSFER THE CALL TO THE PHONE - WHICH IS ILLEGAL IN MOST STATES REQUIRING HANDS FREE CALLS. THIS IS A LONG KNOWN PROBLEM AND WAS SUPPOSED TO BE FIXED IN EARLIER MODELS. IT STILL ISN'T. DEALERS CAN'T DO ANYTHING. YET I CAN'T CRANK THE MUSIC UP VOLUME WITHOUT ISSUE. THIS TYPICALLY OCCURS WHEN THE VEHICLE IS IN MOTION ON EITHER STREETS OR HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331865June 30, 2020
VEHICLE SPEED CONTROL
THE VEHICLE SLOWED DOWN TO 20 MPH WHEN THE OUTSIDE AIR TEMPERATURE WAS NEAR 95 DEG F AND THE ROAD SLIGHTLY UPHILL. A MESSAGE CAME ON THE DASHBOARD THAT READ LIMITED PROPULSION. IT HAPPENED ON I-15 ON THE WAY TO VEGAS LAST SEPTEMBER. I FILED A COMPLAINT WITH BBB AND THE ANSWER I GOT FROM MITSUBISHI WAS THAT IT IS DESIGNED THAT WAY. I HAVE A COPY OF THE MITSUBISHI MANUAL STATING THAT. I WROTE LETTERS WITH NO ACTION. THIS ALREADY HAPPENED TWICE. I AM AFRAID TO DRIVE THE CAR IN HOT WEATHER. SEE THE ATTACHED 5 DETAILED FILES FOR INFO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327258June 4, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2018 MITSUBISHI OUTLANDER. THE CONTACT CALLED ON BEHALF OF THE DRIVER HIS DAUGHTER. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS AT A COMPLETE STOP, A VEHICLE DRIVING AT 50 MPH FAILED TO STOP AND CRASHED INTO THE CONTACT REAR REMOVING THE VEHICLE REAR BUMPER, AND TAIL LIGHTS, THE DRIVER PROCEEDED TO SPIN THE CONTACT VEHICLE IN A CIRCLE, AND PUSHED THE CONTACT VEHICLE INTO THE VEHICLE IN FRONT. THE DRIVER AIR BAG, PASSENGER FRONT AIR BAG, THE STEERING AIR BAG, THE SIDE AIR BAGS FAILED TO DEPLOY. THE DRIVER HEAD HIT THE STEERING WHEEL, DRIVER SUSTAINED DISK, INJURY, HEAD TRAUMA, CONCUSSION, EARS RINGING, MEMORY LOST, NECK, BACK INJURY, CAN NOT LOOK INTO BRIGHT LIGHT. THE PASSENGER SUSTAINED HEAD TRAUMA, NECK, BACK, KNEES INJURIES. THE READ OAK POLICE DEPARTMENT WAS PRESENT, THE VEHICLE WAS TOWED TO A COLLISION SHOP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000. *LN*DT*JB CONSUMER STATED THERE WAS NO DEPLOYMENT OF THE AIRBAGS.*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11311361February 25, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE FAILED TO SHIFT INTO PARK. THE CONTACT WAS ABLE TO SHIFT THE VEHICLE INTO OTHER GEARS HOWEVER, THE VEHICLE FAILURE TO SHIFT INTO PARK PERSISTED. THE CONTACT TURNED THE VEHICLE OFF AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 26,535.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302439January 28, 2020
VEHICLE SPEED CONTROL
THE CRUISE CONTROL (ACC) DISENGAGES ON ITS OWN WITHOUT ANY NOTICE WHEN TRAVELING ON THE ROAD. OTHER TIMES WITHOUT ANY PROMPTING IT FLASHES THAT THE ACC NEEDS SERVICING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287508December 6, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
STARTED UP THE CAR AND STARTED BACKING UP OUT OF MY GARAGE. WHEN I PUT MY CAR INTO REVERSE I SAW MY CHARGING PORT DOOR OPEN ON THE PASSENGER SIDE OF THE CAR AT THIS POINT MY CARS BACK END WAS PARTIALLY STICKING OUT OF THE GARAGE I PUT THE CAR INTO PARK BY PUSHING THE PARK BUTTON, I OPENED THE DOOR GOT OUT OF THE CAR AND LEFT THE DOOR OPEN AND STARTED TO WALK DOWN THE DRIVER SIDE TOWARDS THE BACK END OF THE CAR I GOT OUTSIDE THE GARAGE RIGHT NEXT TO THE REAR DRIVER SIDE TAIL LIGHT, AND THE CAR WENT INTO REVERSE AND DROVE OUT OF THE GARAGE IT TOOK THE DOOR AND BENT IT BACK TO THE DRIVER SIDE FRONT FENDER AND KEPT GOING ALMOST RAN ME OVER I HAD TO RUN AND JUMP IN THE CAR AND SLAM ON THE BRAKES. I CALLED MY INSURANCE COMPANY AND THEY HAD A TOW TRUCK PICK IT UP THE NEXT DAY AND BRING IT UP TO THE DEALERSHIP MY FRIEND PICKED ME UP AND BROUGHT ME TO THE DEALERSHIP SO I COULD TELL THEM WHAT HAPPENED AND THEY TOLD ME THAT'S NOT POSSIBLE AND TO CALL MITSUBISHI CORPORATE SO I DID. THE DEALERSHIP HAD MY VEHICLE FOR A TOTAL OF 46 DAYS BETWEEN THE DIAGNOSTIC TEST AND HAVING THE BODY REPAIRED WHICH MY INSURANCE PAID FOR AND I HAD TO PAY THE DEDUCTIBLE MITSUBISHI WOULD NOT PAY TO HAVE THE CAR FIXED AND BLAMED THE ENTIRE EVENT ON ME. I EVEN WENT TO THE DEALERSHIP AND HAD THE SERVICE GUY GET INTO THE CAR AND GAVE HIM A FULL DEMONSTRATION ON WHAT HAD HAPPENED AND HE AGREED THAT IT'S NOT POSSIBLE TO GET OUT OF THIS CAR IF IT WAS IN REVERSE. I HAVE A DOCUMENTED BAD BACK AND CAN'T GET OUT OF A CAR ALL THAT WELL IT TAKES ME A MIN AND I WAS AT THE BACK OF THE CAR OUTSIDE THE GARAGE BEFORE THE CAR STARTED MOVING AND PROVED ON MULTIPLE OCCASIONS OF THIS EVENT AND THEY STILL SAID CALL GHOST BUSTERS AFTER I PICKED UP CAR IT DID IT AGAIN THIS TIME I HAVE VIDEO PROOF AND THEY STILL WON'T DO ANYTHING AND EVEN CALLED THE POLICE ON ME BECAUSE I HAD THEIR LOANER WHILE THEY HAD MY CAR SEE NEXT POST.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11287539December 6, 2019
STRUCTURE:BODY, UNKNOWN OR OTHER, EXTERIOR LIGHTING
I BOUGHT MY CAR IN MARCH OF 2019 AND AFTER MY FIRST CAR WASH I REALIZED THERE WAS A PAINT DEFECTS LITTLE DIVOTS DOWN TO THE PRIMER ALL OVER ON THE HOOD AND OTHER PLACES ON THE VEHICLE THE DEALERSHIP ATTEMPTED TO REPAINT VEHICLE PAINT DUE TO FACTORY DEFECT THREE TIMES TO A NON-MITSUBISHI BODY SHOP AND DEALERSHIP DID NOT INFORM MITSUBISHI CORPORATE ABOUT THIS MATTER INFORMED THE DEALERSHIP IN MAY I WAS NOT GOING TO EXCEPT THIS CAR BACK AND WOULD LIKE A NEW CAR BECAUSE I SHOULDN'T HAVE TO HAVE MY BRAND NEW CAR PAINTED BY SOMEONE AFTER A MONTH OR TWO OF OWNING THE VEHICLE AND ESPECIALLY THREE TIMES AND STILL NOTHING THEY SAID THEY WOULD TRADE IT OUT AND THEY WILL FIND SOMETHING COMPARABLE FOR ME I CHECKED IN IF NOT EVERY DAY IT WAS EVERY OTHER DAY FROM APRIL/MAY TO OCTOBER AND NO WORD BACK VERY DISAPPOINTED ABOUT THIS MATTER ALSO LOOKING OVER THE PAPERWORK WITH ANOTHER MITSUBISHI DEALERSHIP YESTERDAY AND LOOKING AT THE WAY THEY DID THE PAPERWORK AT THE DEALERSHIP I BOUGHT THE VEHICLE FROM CHARGED ME 20,000 DOLLARS MORE FOR THE CAR THEN WHAT I WAS SUPPOSED TO PAY FOR IT TOTAL AMOUNT THEY CHARGED ME FOR IT WAS 52,299.00 FROM WHAT WE UNDERSTAND FROM THE PAPERWORK AND IT SAYS I PUT DOWN 3816.75 AND NEVER PUT ANYTHING DOWN. THE OTHER DEALERSHIP I WENT TO TOLD ME THAT I'M 17,000 DOLLARS IN NEGATIVE EQUITY ON THE VEHICLE SO IT'S GOING TO BE HARD TO TRADE IT IN AND NOBODY WITH HELP ME WITH THIS ISSUE. THE DEALERSHIP I BOUGHT IT FROM TOLD ME IN THIS SALE THAT I WOULD HAVE POSITIVE EQUITY IN THE VEHICLE BECAUSE OF ALL OF THE REBATES BECAUSE IT WAS A 18 ROLLOVER AND MILITARY DISCOUNTS AND ETC. AND ALSO THE EQUITY IN THE TWO VEHICLES I TRADED IN WERE POSITIVE EQUITY. ON THE INVOICES THE ONLY TWO THEY WOULD GIVE ME SAY 2 HOODS AND BODY WORK NOTHING AT ALL ABOUT PAINT SEE ATTACHED INVOICES & DOCUMENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287561December 6, 2019
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I PICKED UP THE CAR FROM THE BODY SHOP CODE ON DASHBOARD EV SYSTEM SERVICE REQUIRED NO GAS OR BATTERY SO WENT TO GAS STATION AND VEHICLE WOULDN'T GO INTO PARK WENT HOME CALLED MY WIFE AND HAD HER COME OUTSIDE SHE HAD TO PUT GAS IN. THEN DROVE TO THE DEALERSHIP I HAD MY WIFE GET OUT AND GO GET HELP SHE CAME OUT WITH A SALESMAN. HE SAW WHAT WAS GOING ON SO HE CALLED THE MANAGER AND ASKED HIM WHAT TO DO. HE TOLD HIM TO TAKE THE CAR AND GIVE ME A LOANER. THE ONLY WAY TO SWITCH WAS EMERGENCY BRAKE. WOULDN'T GO INTO PARK/NEUTRAL. WENT INSIDE ASKED MANAGER COME OUTSIDE AND SEE THE CAR AND HE SAID THAT DOESN'T MATTER TO ME, WHAT THE F*** DO I CARE ABOUT THAT IT HAS NOTHING TO DO WITH ME! SO I WENT BACK OUTSIDE THE SALESMAN DROVE INTO SERVICE GIVE LOANER. THE NEXT DAY THE SALESMAN TOLD ME NOTHING'S WRONG WITH THE CAR PICK IT UP. I HAVE VIDEOS OF THIS EVENT HAPPENING AND CORPORATE CLOSED MY CLAIM AND TOLD THE DEALERSHIP THERE IS NOTHING FOR THEM TO DO BECAUSE ITS FINE AND THE VIDEO FOOTAGE WAS NOT ENOUGH PROOF AND NOT TO DRIVE THE CAR. I REOPENED THE CLAIM, I WANTED TO TALK TO A HIGHER UP MEMBER OF MANAGEMENT, I ASKED CORPORATE IF I COULD KEEP THE LOANER UNTIL RESOLUTION AND THEY SAID YES. SO SERVICE SAID I HAVE TO HAVE THAT LOANER BACK THAT NIGHT I TOLD HIM WHAT THE LADY AT CORPORATE TOLD ME. HE SAID NO THEY DIDN'T I TOLD HIM TO CALL AND ASK TO PULL THE RECORDED CALL. THE NEXT MORNING I HAD A VA APPOINTMENT AT 10AM AND WAS SITTING IN THE WAITING ROOM AND GOT CALLED BY SERVICE I NEED THE CAR BY 12PM I TOLD HIM I WAS AT A DR. APPT. AN HOUR AWAY ED HIM NO WAY POSSIBLE I CAN GET IT TO HIM BY NOON ED HIM WHEN I GOT BACK WE CAN GET IT SQUARED AWAY HE SAID NOPE TELL ME THE ADDRESS YOU'RE AT AND I'LL COME GET IT I SAID ABSOLUTELY NOT I WILL BRING IT TO YOU WHEN I'M DONE WITH MY APPOINTMENT. THEY CALLED THE POLICE AND TOLD THEM I STOLE THE CAR RETURNED LOANER WAITING ON RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281588November 21, 2019
VISIBILITY/WIPER
WAS DRIVING AT HIGHWAY SPEEDS AND JUST TOPPED A HILL WITHOUT ANY OTHER VEHICLES AROUND, NO OVERPASSES, NO ONE ON THE SIDE ROADS, ETC. WHEN THE SUNROOF SPONTANEOUSLY EXPLODED. HAD BEEN DRIVING FOR ABOUT 20 MINUTES WITHOUT ANY INCIDENTS BEFORE THIS HAPPENED. NOT ONLY DID THE GLASS BLOW OUT BUT THE SHARDS LEFT HUNDREDS OF SCRATCHES TO THE PAINT ON THE ROOF BAD ENOUGH TO NEED TO BE REPAINTED. WHEN IT HAPPENED THE SOUND OF THE GLASS EXPLODING WAS EXTREMELY LOUD. THAT MORNING WAS THE FIRST MORNING WE HAD FROST ON THE VEHICLES SINCE WE BOUGHT IT NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278513November 6, 2019
SERVICE BRAKES
I BOUGHT MY CAR JULY 31, 2018, 0 MILES VEHICLE MITSUBISHI OUTLANDER GT 2018. I HAVE NOTICE DANGEROUS CONDITION ON THE BREAK SYSTEM. - FIRST OF ALL, WHEN THE VEHICLE WAS ABOUT 6 MONTH OF USE THE REAR BREAK START TO SOUND. WHEN I TAKE MY VEHICLE TO THE MITSUBISHI SERVICE DEPARTMENT AND THE REAR BREAK PADS WAS WORN OUT WITH ONLY 12,000 MILES. THEY CLAIM THAT IS MY DRIVING HABITS WAS WHAT CAUSES THE PREMATURE WORN OF THE BREAK PAD. I TOLD THEM THAT MY LAST CAR I CHANGE REAR BREAK PAD AT 60,000 MILES WITH THE SAME DRIVING HABITS THEY ALLEGED. AT THE END, I PAY FOR THE PADS AND THE WARRANTY PAY FOR THE DISK REPAIR AND INSTALLATION. - SECOND, I HAD AN EXPERIENCE IN A SUDDEN STOP THAT THE ABS SYSTEM DID NOT RESPOND PROPERLY AND MY CAR SLIDE THROUGH THE PAVEMENT UNTIL STOP. FORTUNATELY I HAD ENOUGH SPACE TO STOP WITHOUT CAUSING AN ACCIDENT. I HAVEN'T HAD ANY OTHER INCIDENT AND I CAN'T TELL IF THE PROBLEM PERSIST. - THIRD, RECENTLY I TAKE MY VEHICLE TO ANOTHER MITSUBISHI SERVICE DEPARTMENT BECAUSE OF A NOISE ON THE REAR BREAKS. THE TECHNICIAN INDICATE THAT THE BREAK PADS ARE WORN OUT AND THE CALIPER RUBBER PROTECTOR IS BROKEN. MY VEHICLE ONLY HAVE ONE YEAR OF USE AND 25,000 MILES. MY BIG CONCERN IS WITH THE ABS SYSTEM THAT DID NOT RESPONDED PROPERLY AND I DON'T HAVE THE TECHNICAL KNOWLEDGE TO DETERMINE IF THE ABS PROBLEM HAVE SOMETHING TO DO WITH THE PREMATURE WORN OUT OF THE REAR BREAK PADS. IF YOU NEED ADDITIONAL INFORMATION, PLEASE LET ME KNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255931September 16, 2019
ELECTRICAL SYSTEM, SEATS
TL* THE CONTACT OWNS A 2018 MITSUBISHI OUTLANDER PHEV. WHILE DRIVING AT LOW SPEEDS, THE FRONT PARKING SENSORS ERRONEOUSLY ACTIVATED AND A BEEPING SOUND WAS HEARD ALTHOUGH NO OBJECTS WERE PRESENT IN FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CORNER STONE MITSUBISHI (580 MAIN ST, WILMINGTON, MA) WHERE THE FRONT PARKING SENSOR WAS REPLACED, BUT THE FAILURE CONTINUED. ALSO, WHILE DRIVING, THE FRONT DRIVER AND PASSENGER SEATS WERE VERY LOOSE AND MOVED WHEN BRAKING AND ACCELERATING. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229722July 6, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, WHEELS
8 RECALLS ON BRAKES. ELECTRICAL. WHEELS. COLLISION. STABILITY. EMERGENCY BRAKING. ANTILOCK BRAKES. HYDRAULICS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218316June 6, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
THE FORWARD COLLISION MITIGATION SYSTEM ACTIVATED BRAKING WHEN A MOTORCYCLIST PASSED BETWEEN LANES ON THE HIGHWAY. I WAS TRAVELING ABOUT 45 MPH IN MEDIUM TRAFFIC. THE MOTORCYCLIST PASSED ON MY LEFT AND BRAKES WERE APPLIED BY THE CAR WHEN THE MOTORCYCLIST WAS APPROXIMATELY 20-25FT IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217306June 1, 2019
ENGINE, POWER TRAIN
WHEN REVERSING THE VEHICLE IF YOU SWITCH IT INTO DRIVE TO FAST THE VEHICLE COMPLETELY STALLS OUT, REQUIRING YOU TO PUT THE VEHICLE IN PARK, SHUT IT OFF, RESTART THE VEHICLE THEN GO. THIS IS COMPLETELY DANGEROUS. IT IS AN ACCIDENT WAITING TO HAPPEN AND SHOULD NOT BE HAPPEN ON A BRAND NEW VEHICLE. THIS HAS BEEN HAPPENING EVER SINCE I BOUGHT IT BRAND NEW WITH LESS THAN 50 MILES ON IT. THIS HAS HAPPENED TO ME PULLING OUT OF A PARKING SPACE AT A LOCAL GROCERY STORE, TO BACKING OUT OF MY DRIVEWAY TO TAKE THE KIDS TO SCHOOL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203437April 24, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, VISIBILITY/WIPER
PUT CAR IN DRIVE TOOK OFF ON IT'S OWN WENT UP TO 40 MPH AND STAYED THERE SHOUT IT DOWN AND RESTARTED RAN OK REST OF THE DAY. NEXT MORNING DID SAME THING. I DID THE SOMETHING I DID THE DAY BEFOR. CALLED SERVICE AND MITSUBISHI USA BOTH SAID BRING IT TO THE SERVICE DEPARTMENT SO I STARTED UP THE ROAD AND ON THE INTERSTATE I PUT IT IN CRUISE CONTROL. THERE WASN'T ANYONE IN FRONT OF ME AND THE BRAKES SLAMMED ON. GOOD THING NO ONE WAS BEHIND ME .SO I TOOK IT OUT OF CRUISE CONTROL DROVE ON UP THE ROAD AND THE WIPERS CAME ON IT WASNT RAINING. JUST GOT IT BACK AND THEY DIDN'T DO ANYTHING TO IT. SAID COULDN'T GET IT TO DUPLICATE WHAT I SAID IT DID. SO GUESS I'M THERE TEST DUMMY FOR THIS CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202533April 19, 2019
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
ON MARCH 11 TH, MY OUTLANDER WAS UNABLE TO STOP AND HAD MINIMAL TRACTION IN ABOUT A QUARTER OF AN INCH OF SNOW CAUSING MY VEHICLE TO HIT A TREE HEAD ON. I WAS DRIVING UNDER 30 MILES AN HOUR WHEN THE ACCIDENT OCCURRED. AFTER HITTING THE TREE, THE STEERING WHEEL BEGAN TO SMOKE. I WAS ABLE TO EXIT THE VEHICLE AND TURNED AROUND TO SEE THE AIRBAG ONLY PARTIALLY DEPLOYED. FROM THERE, MY VEHICLE WAS DECLARED A TOTAL LOSS. NOW, AFTER REQUESTING MY INSURANCE COMPANY TO DEMAND A SAFETY INSPECTION FROM THE MITSUBISHI DEALERSHIP TO NO AVAIL, I'VE CONTACTED MITSUBISHI CORPORATE AND GAVE THEM MY ACCIDENT REPORT WITH HIGH CONCERN IN REGARDS TO THE RECALL #18V621. I HAVE OFFERED TO TOW MY OUTLANDER TO THE DEALERSHIP AND THEY HAVE RESPONDED TO MY CONCERN BY REFUSING TO EVALUATE AND INSPECT THIS VEHICLE. WHEN I LAST SPOKE TO MY CASE MANAGER AT MITSUBISHI CORPORATE, SHE LET ME KNOW THERE IS NOTHING THEY WILL DO. I HAVE CALLED THE NASHUA NH DEALERSHIP TO MAKE AN APPOINTMENT FOR SAFETY INSPECTION OF THIS RECALL AND THEY HAVE REFUSED TO HAVE THE SERVICE DEPARTMENT INVESTIGATE. TODAY, I HAVE BEEN TOLD UPON TOWING MY VEHICLE THERE THAT THEY REFUSED DELIVERY OF THE OUTLANDER. I HAVE NOT AGREED TO THE SETTLEMENT OFFERED BY MY INSURANCE AND CONTINUE TO SEEK MEANS OF HAVING THIS VEHICLE INSPECTED FOR THE RECALL WHICH I'M CERTAIN CAUSED MY ACCIDENT. CORPORATE DID STATE THAT IF I SUBROGATE THAN THEY MAY BE ABLE TO DIAGNOSE MY DEFECTIVE VEHICLE. AS OF TODAY, I'M IN THE PROCESS OF GATHERING DOCUMENTS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11197057April 17, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
STARTED VEHICLE AND IMMEDIATELY GOT MULTIPLE WARNINGS INCLUDING THE SERVICE ENGINE SOON LIGHT. WHEN I TRIED TO DRIVE THE CAR, IT HAD ALMOST NO ACCELERATION. IT WOULD NOT START THE GAS ENGINE AND THE REGENERATIVE BRAKING WAS DISABLED. THE RBS AND ACC WARNINGS WERE DUE TO THE SYSTEMS BEING DISABLED BECAUSE THE HYBRID SYSTEM WAS NON FUNCTIONAL. IT WAS ALL ON ELECTRIC BUT AT A SEVERELY REDUCED POWER LEVEL. I TRIED TO TURN OFF AND TURN ON THE CAR A FEW TIMES BUT THERE WAS NO CHANGE. I DECIDED TO TRY TO PLUG THE CAR INTO THE CHARGER FOR A MINUTE TO SEE IF THAT WOULD RESET IT, AND IT SEEMED TO HELP. THE CAR OPERATED NORMALLY BUT THE SERVICE ENGINE SOON LIGHT STAYED ON. I PULLED CODES AND GOT P0AA9 WHICH POINTS TO A FAILURE OF THE BATTERY VOLTAGE ISOLATION SENSOR INSIDE THE BATTERY CONTROL MODULE. I CALLED THE DEALER AND THEY TOLD ME NOT TO DRIVE THE CAR AND THEY TOWED IT TO THE DEALERSHIP (150 MILES AWAY.) THEY HAD TO REFLASH THE COMPUTER ANYHOW DUE TO 2 RECALLS AND THEY SAID THAT WAS WHAT TRIGGERED THE FAULT. THEY NEVER DID FIND A CAUSE BUT I DID NOTICE SOMEONE ELSE POSTED HERE THAT THEY WERE TOLD "THAT USUALLY DOESN'T HAPPEN THAT EARLY." MY CAR IS 8 MONTHS OLD WITH 3500 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192398March 29, 2019
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2018 MITSUBISHI OUTLANDER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V621000 (FORWARD COLLISION AVOIDANCE, ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM). WHILE DRIVING 28 MPH, THE VEHICLE CRASHED INTO A TREE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOTALED AND TOWED FROM THE SCENE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES, BUT DID NOT RECEIVE MEDICAL ATTENTION. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. *JS *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11192193March 28, 2019
SEATS
THE DRIVERS SEAT IS LOOSE AND WOBBLES. THE SEAT IS LOOSE AND WOBBLES BOTH WHEN THE VEHICLE IS IN MOTION AND WHEN THE VEHICLE IS STATIONARY. I TOOK THE BRAND NEW VEHICLE TO THE DEALERSHIP AND THEY SAID THAT THEY WERE TOLD BY MITSUBISHI NOT TO FIX AT THIS TIME. THEY ARE AWARE OF THIS AND ARE LOOKING FOR A WAY TO FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174920February 7, 2019
EXTERIOR LIGHTING
HEAD LIGHTS BURNED OUT 3 TIMES IN LESS THAN ONE YEAR. HEADLIGHTS HAVE A LIFE EXPECTANCY OF MORE THAN 1 YEAR. NOT SURE IS STATIC BUILD UP AND SHOCK IS RELATED, BUT THAT IS ONGOING TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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