MINI Cooper Complaints (2015)

74 consumer complaints on file.

#11297064January 4, 2020
ENGINE, POWER TRAIN
12/19/19 I BROUGHT MY VEHICLE TO HAVE 2 FRONT TIRES REPLACED HAD THEM MOUNT AND BALANCED AND A FRONT ALIGNMENT DONE. THE DEALER ALSO COMPLETED MULTI POINT VEHICLE CHECK. I GET HOME. THE CAR SITS STILL SATURDAY. I START IT SATURDAY AT 1:30PM AND GET READY TO PULL OUT OF DRIVE WAY. WARNING LIGHT COMES ON DASH STATING BATTERY IS NOT CHARGING. STOP CAREFULLY. CONSULT NEAREST SERVICE CENTER. I CONTACTED SERVICE ADVISOR. HE STATED TO DRIVE IT BACK AND THEY WILL GIVE A LOANER. I SAID NO! THE VEHICLE ISN'T DRIVE ABLE AND I DON'T FEEL SAFE. HE STATED THEY CLOSE IN 30 MINUTES. I WANTED TO SPEAK TO UPPER MANAGEMENT. NO ONE WAS AVAILABLE HE STATED. I SAID I WOULD CALL BACK MONDAY DECEMBER23 2019. I SPOKE TO RECEPTIONIST WHO MAKES APPOINTMENTS. SHE HAD AVAILABLE SPOT ON THURSDAY DECEMBER26,2019. I TOLD HER I WILL HAVE IT TOWED THAT THURSDAY. I GET THERE TOLD THEM ABOUT THE MESSAGE THAT CAME ON DASH. I WAS GOING TO HAVE TO REPLACE BATTERY AND NEEDED A BRAKE FLUSH AND OH BY THE WAY LOOKS LIKE YOUR PULLEY WENT OUT. THE VEHICLE ONLY HAD 37,502 MILES. I HAVE NEVER HEARD OF A PULLEY BEING REPLACE AT THIS MILEAGE. I CONTACTED CUSTOMER RELATIONS FOR BMW MINI THAT FRIDAY. THEY SAID THEY WILL CONTACT IN 1 BUSINESS DAY. THEY DID SAY THERE IS AN OPEN CASE. THEY WILL CONTACT JAN 7. I WAS IN A LOANER FOR 6 DAYS. I SPOKE TO SERVICE MANAGER TUES 31,2019 WHICH WAS NEW YEAR'S EVE. SHE STATED THE DEALERSHIP WILL GIVE 20% DISCOUNT AND BMW MINI WILL STILL CONTACT ME IF THEY ARE GOING TO ASSIST. I MENTIONED TO THEM ABOUT THE DEFECTED PULLEYS ON 2002 THRU 2006 MODELS. THEY WILL LOOK INTO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286361December 2, 2019
UNKNOWN OR OTHER
THE HORN NO LONGER WORKS UNLESS YOU PRESS IT REALLY HARD AND IN CENTER OF STEERING WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271653October 28, 2019
ENGINE
TL* THE CONTACT OWNED A 2015 MINI COOPER S. WHILE PARKED IN THE DRIVEWAY, THE VEHICLE CAUGHT FIRE. THE CONTACT ATTEMPTED TO EXTINGUISH THE FIRE WITH A WATER HOSE, BUT WAS UNSUCCESSFUL. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FLAMES. THERE WERE NO INJURIES. FIRE REPORT NUMBER: 1900355515 WAS FILED. THE CONTACT'S INSURANCE COMPANY SCHEDULED A VEHICLE INSPECTION AT THE CONTACT'S HOME. THE FIRE DEPARTMENT DEEMED THE VEHICLE TOTALED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11240552July 30, 2019
EXTERIOR LIGHTING, ENGINE
TL* THE CONTACT OWNS A 2015 MINI COOPER S. WHILE DRIVING APPROXIMATELY 25 MPH, THE REAR DRIVER'S SIDE TURN SIGNAL AND BRAKE LIGHTS DID NOT WORK AND THE 'MALFUNCTION REAR LIGHT CLUSTER' MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO BRAMAN MOTORCARS (561-465-8293, LOCATED AT 2901 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) WHERE THE REAR BRAKE CLUSTER AND THE TURN SIGNALS WERE REPLACED. THE TECHNICIAN ALSO DIAGNOSED AND REPLACED THE ENGINE MOUNT DUE TO AN OIL LEAK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,621.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233051July 18, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 MINI COOPER. WHILE DRIVING 35 MPH, THE CONTACT STOPPED AT A TRAFFIC LIGHT AND THE ENGINE SHUT OFF. THE CONTACT STATED THAT UNKNOWN WARNING INDICATORS ILLUMINATED AFTER THE FAILURE OCCURRED. AFTER MULTIPLE ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE VEHICLE WAS TOWED TO BMW OF SAN ANTONIO (LOCATED AT 15507 W IH 10, SAN ANTONIO, TX 78249, (210) 732-7121) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 37,816.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218600June 8, 2019
POWER TRAIN
THE CARS TRANSMISSION JUMPS OUT OF 1ST GEAR WHEN TURNING ONTO A CITY STREET OR ACCELERATING FROM A STOPLIGHT ON A CITY STREET. I WAS ALMOST REAR ENDED 3 TIMES THIS WEEK AND IT'S VERY DANGEROUS. THIS HAS HAPPENED NUMEROUS TIMES THIS PAST WEEK AND IS A DOCUMENTED PROBLEM WITH THE 2015 MINI COOPER S MANUAL. MY CAR ONLY HAS 25,400 MILES ON IT. THE WARRANTY JUST EXPIRED ON 05/18/2019 (OUT BY DATE) THIS MONTH AND THE DEALER REFUSES TO REPAIR THE PROBLEM UNDER WARRANTY. IF THIS IS A DOCUMENTED PROBLEM, WHY DOESN'T THE DEALER TAKE THE STEPS TO FIX IT PROPERLY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193131April 1, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 MINI COOPER. THE CONTACT STATED THAT THE BRAKE SENSOR WARNING INDICATOR ILLUMINATED, BUT THERE WAS NO BRAKE FAILURE. THE VEHICLE WAS TAKEN TO HABBERSTAD BMW (945 E JERICHO TURNPIKE, HUNTINGTON STATION, NY 11746) WHERE IT WAS DIAGNOSED THAT THE BRAKE SENSORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALSO CONTACTED AND DECLINED TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191649March 26, 2019
ENGINE
PURCHASED VEHICLE NOVEMBER 2017. CAR WAS PARKED AND WHEN I STARTED ENGINE THERE WAS A LOUD NOISE. I TOOK IT IMMEDIATELY TO MINI COOPER SERVICE. WAS TOLD THE PASSENGER SIDE ENGINE MOUNT HAD COLLAPSED AND IT HAS ALSO CAUSED DAMAGE TO THE HEAT SHIELD FOR THE TURBO. HOW IS THIS POSSIBLE? NO SIGNS OR PRIOR PROBLEMS. MY MAINTENANCE HAS ALWAYS BEEN UP TO DATE. WHEN IT HAPPENED THE VEHICLE WAS PARKED, HEARD THE RADDLEING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175591February 25, 2019
TIRES
2015 MINI COOPER. CONSUMER WRITES IN REGARDS TO TREAD ON TIRES BEING WORN AT ONLY 10,000 MILES. *LD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164732January 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 MINI COOPER. THE CONTACT TOOK THE VEHICLE TO ORLANDO MINI COOPER (350 S. LAKE N. DESTINY DR, ORLANDO, FL) FOR ROUTINE MAINTENANCE AND WAS INFORMED THAT THE ENGINE MOUNTS WERE CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 52,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118596August 8, 2018
ENGINE
TIMING BELT DEFECTIVE LEADING TO SERIOUS ENGINE FAILURE REQUIRING REPLACEMENT. WITHIN TWO WEEKS OF REPLACEMENT ENGINE AGAIN WAS DEFECTIVE REQUIRING A SECOND REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114549July 30, 2018
AIR BAGS
I GOT THE AIR BAD WARNING A FEW MONTHS AGO WHILE DRIVING THE SIGNAL WITH A LIL AIRBAG ON MY DASH BOARD. I CALLED THE DEALER TOOK IT IN AND THE DEALER SAID MY CAR WAS OUT OF WARRANTY. THEY DIDN'T CHECK TO SEE IF THIS ISSUE WAS A RECALL THEY JUST CARED ABOUT FIXING IT IF I PAID THEM. SINCE THEN I GET THE AIRBAG WARNING EVERY TIME THE CAR IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101416June 12, 2018
ELECTRICAL SYSTEM
THE HORN CONTACTS ARE CORRODED AND THE HORN WILL NOT WORK CONSISTENTLY. IT MAY TAKE 5 OR 6 TIMES PUSHING THE HORN TO GET IT TO ACTIVATE, OR HOLD IT DOWN FOR A LONG TIME AND TRY TO MOVE IT AROUND TO SCRAPE THE CORROSION OFF THE CONTACTS TO GET ACTIVATION. IT OCCURS WHETHER DRIVING OR STATIONARY. MANY OTHER OWNERS HAVE REPORTED THIS PROBLEM ON A MINI COOPER FORUM. MY VEHICLE ONLY HAS 20,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079020March 13, 2018
POWER TRAIN
PREMATURE CLUTCH FAILURE 34,500 MILES, WHILE THE DEALER REPAIRED THE PROBLEM UNDER WARRANTY THEY INFORMED ME ABOUT THE CLUTCH BEING TOO SMALL TO DOWNSHIFT THE CAR TO SLOW DOWN. I DIDN'T SPEND NORTHWARDS OF 40K ON A SPORTS CAR ONLY TO BE TOLD ALL SLOWING DOWN SHOULD BE DONE WITH THE BRAKING SYSTEM. YOU BUY A STICK SHIFT CAR TO BE ABLE TO DO THESE THINGS NORMALLY. TO BE TOLD BY THE DEALERS SERVICE REPRESENTATIVE THE CLUTCH IS INADEQUATE FOR THIS NORMAL DRIVING PRACTICE WAS QUITE A SURPRISE HAD THE SALESPERSON TOLD ME THIS I WOULD NOT HAVE PURCHASED THE VEHICLE. I GUESS THE REAL SURPRISE WILL BE WHEN IT GOES OUT AGAIN AND I HAVE TO PAY TO HAVE A DESIGN FLAW REPAIRED AT MY OWN EXPENSE. THIS CLUTCH PROBLEM SEEMS TO BE PREVALENT IN THE ALL WHEEL DRIVE VERSION WHERE APPARENTLY THE FRICTION COEFFICIENT OF 4 WHEELS TO THE PAVEMENT EXCEEDS THAT OF THE CLUTCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073367February 17, 2018
VISIBILITY/WIPER
THE REAR VIEW MIRRORS ON THE DOORS ARE BOTH MOUNTED TOO LOW FOR OVER HALF OF THE SEAT HEIGHT ADJUSTMENTS. YOU CAN NOT SEE CARS APPROACHING AS MIRROR IS BLOCKED BY THE DOOR FOR ANYONE UNDER 5FT 9INCHES OR SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055020December 16, 2017
ENGINE, FUEL/PROPULSION SYSTEM
EXCESSIVE CARBON BUILD UP ON ENGINE INTAKE PORTS AT 35K MILES. CAR PURCHASED NEW, HAS OIL CHANGES BY DEALER EVERY 5K MILES, AND IS FILLED WITH 92 OCTANE GAS. LOTS OF PEOPLE POSTED ON INTERNET OVER LAST 7-8 YEARS THAT MINIS ARE PRONE TO THIS ISSUE AND BMW HASN'T RESOLVED IT. WHEN ASKED IF THIS SHOULD BE ROUTINE MAINTENANCE, IF THIS WAS DRIVING OR FUEL ISSUES, DEALER SAID NONE OF THE ABOVE. YET RESOLVING THIS ISSUE IS ABOUT A $600-1000K REPAIR! THIS EITHER NEEDS TO BE A ROUTINE MAINTENANCE, RECALL OR SERVICE BULLETIN PUT OUT TO OWNERS/DEALERS. BMW NEEDS TO OWN UP TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046311November 15, 2017
POWER TRAIN
WHILE IN BUMPER TO BUMPER TRAFFIC CAR LUNGED WHILE ACCELERATING. WAS AT A COMPLETE STOP THEN LIFTED OFF BRAKE AND BEGAN TO FEED IN GAS WHEN THE TRANSMISSION SHIFTED FROM FIRST TO SECOND (AUTOMATIC TRANSMISSION) THE CAR LUNGED OR JUMPED FORWARD. THE ACTION WAS SO SEVERE MY FIRST ACTION AFTER HITTING BRAKES WAS TO CHECK REAR VIEW MIRROR THINKING I HAD BEEN REAR ENDED. CAR HAS 19700 MILES AND WENT INTO OTTOS MINI FOR EVALUATION AND REPAIR OF OTHER ISSUES AND WAS TOLD TRANSMISSION IS IN NORMAL WORKING ORDER. HOWEVER MY SERVICE ADVISER TOLD ME THAT SHE PERSONALLY HAD EXPERIENCED THE SAME ISSUES AND THAT ITS DUE TO TOO MUCH TECHNOLOGY IN THE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044252November 7, 2017
ENGINE
I TOOK MY 2015 MINI IN FOR ITS LAST SERVICE BEFORE CONVERTING MY LEASE INTO A FINANCING DEAL AND PURCHASING CAR. I WAS INFORMED THERE WAS AN ENGINE RECALL DUE TO CRANKSHAFT BEARING PROBLEM. THEY HAVE KNOW ABOUT THIS ISSUE FOR 2 YEARS YET NEVER INFORMED ME. MY DEALER SAYS THEY HAVE DONE HUNDREDS OF ENGINE REPLACEMENTS. WHY IS THIS NOT PUBLIC? I THINK BMWUSA IS HIDING THIS FROM THE PUBLIC! WHILE ITS NICE THEY REPLACE THE ENGINE, THIS IS GOING TO EFFECT MY RESALE VALUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965860March 14, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN, PARKING BRAKE
TL* THE CONTACT OWNS A 2015 MINI COOPER. WHILE ATTEMPTING TO UNLOCK THE TRUNK WITH KEY FOB, THE TRUNK FAILED TO UNLOCK. THE CONTACT STARTED THE VEHICLE IN THE HOPE THAT IT WOULD UNLOCK THE TRUNK. WHEN THE CONTACT BEGAN TO WALK TOWARDS THE REAR OF THE VEHICLE, IT BEGAN TO ROLL DESPITE THE EMERGENCY BRAKE BEING ACTIVATED. THE VEHICLE CONTINUED TO ROLL OVER A LARGE CURB AND LANDED INTO THE FOUNDATION OF A NEIGHBORING HOME. THE VEHICLE RECEIVED DAMAGE TO THE REAR BUMPER AND UNDERCARRIAGE. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK HOME. THE CONTACT STATED THAT THE BRAKE AND DRIVE TRAIN WARNING INDICATORS WERE ILLUMINATED. THE CONTACT NOTIFIED THE INSURANCE COMPANY AND DEALER. THE DEALER WAS UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10935157December 13, 2016
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
I MADE A RIGHT TURN FROM THE MAIN STREET, INTO THE PARKING LOT OF A STRIP MALL, THEN AN IMMEDIATE LEFT TURN, AND ANOTHER RIGHT TURN INTO THE RIGHT ANGLE PARKING SLOT. ALL THE WHILE HAVING MY FOOT ON THE BRAKES, I STARTED TO SHIFT INTO PARK, WHEN IT WAS IN THE RIGHT SPOT. THE MINI INSTEAD COMING TO A STOP, REVVED UP, JUMPED THE CURB AND HIT THE STORE IN THE FRONT. THE AIR BAGS DEPLOYED. I HAD MY FOOT ON THE BRAKES REALLY HARD, ALL THE TIME BUT THE BRAKE PEDALS WERE LOCKED UP. IT WOULD NOT MOVE UP OR DOWN. SAT HARD ON THE FLOOR! WHEN THE TOW TRUCK CAME, THE BRAKES WERE STILL LOCKED UP AND THE GEAR WAS IN PARK AND COULDN'T BE MOVED FROM THERE. THE SEAT BELTS COULDN'T BE RETRACTED EITHER. MINI ENGINEER CLAIMS THAT THERE IS NOTHING WRONG WITH THE CAR AND I CAN SAFELY DRIVE IT AFTER THE BODY IS REPAIRED. I AM HAVING A DIFFICULT TIME WITH THIS CONCLUSION. THE CAR'S BRAKES AND GEAR WERE LOCKED UP, AND HAD TO BE LIFTED ON A FLATBED AND TAKEN TO THE REPAIR SHOP; I STILL MAINTAIN SOMETHING WITHIN THE CAR MALFUNCTIONED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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