Mercury Mountaineer Complaints (2004)

210 consumer complaints on file.

#11421672June 21, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION
This vehicle is has a power train problem from day one with the 5R55S/W transmission and AWD transfer case. I purchased this vehicle where it stranded my family over 200 miles from home and it's a non running car. This vehicle should have been removed from being sold with this defect and crushed! I will never buy a FoundOnRoad Dead ford pos ever. The transmission went into neutral with out any notice. To repair the faulty drive train I will cost me aprox $2400.00 mileage 152,000 third time the drive train has been worked on.. There tranmissions were failing in a little as 50,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205264May 2, 2019
ELECTRICAL SYSTEM
MY WINDOWS WERE ROLLING DOWN WHEN I FIRST THEN ALL OF A SUDDEN STOPPED ROLLING DOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165492January 6, 2019
AIR BAGS, STEERING, UNKNOWN OR OTHER
TAKATA RECALL AIR BAG LIGHT STAYS ON FOR NO APPARENT REASON... ALL THE TIME GRINDING NOISES WHILE TURNING LEFT OR RIGHT SOUNDS LIKE GEARS ARE FREELY SPINNING WHILE ENGAGED AND DRIVING. NO ISSUES WITH CHANGING GEARS AS FAR AS MECHANIC SAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128025September 7, 2018
STRUCTURE:BODY
OPERATING THE TAILGATE WINDOW HINGES BROKE OFF SCREWS APPEARED TO HAVE SEVERE CORROSION VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081868March 28, 2018
SUSPENSION
HUMMING IN FRONT AT ALL SPEEDS FT WHEEL BEARINGS WHERE BAD. NOW RIGHT REAR BEARING MAKING NOISE. VERY LOOSE . LOTS OF OTHER COMPLAINTS ONLINE NEED TO BE LOOKED AT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053938December 11, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM, WHEELS
1. PAINT COMING OFF OF ROOF AND DRIVER'S DOOR. 2. REAR PASSENGER SIDE AND DRIVER SIDE POWER WINDOWS NOT WORKING. 3. CRACKS IN PLASTIC AREA OF REAR LIFT GATE AROUND WIPER ARM. 4. ALMOST LOST CONTROL AND POTENTIAL ACCIDENT ON INTERSTATE WHEN RIGHT REAR WHEEL CAME LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003324July 6, 2017
UNKNOWN OR OTHER
THIS WAS VERY DANGEROUS!! RIGHT HINGE BROKE WHICH DROPPED RIGHT SIDE OF GLASS PUTTING PRESSURE ON THE GLASS WHICH MADE IT EXPLODE. GLASS COVERED ME WITH A FEW MINIMAL CUTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934845December 12, 2016
AIR BAGS
MY SON WAS DRIVING TO WORK ON AUGUST 6, 2015. SOMETHING HAPPENED, AND HE RAN OFF THE ROAD AND HIT A TREE. AT THAT POINT THE AIRBAG COVER FLEW TOTALLY OFF, INSTEAD AND FALLING DOWN AS IT IS SUPPOSED TO. THE COVER ITSELF GASHED MY SONS FOREHEAD FROM LEFT TO RIGHT, AND HE LOST HIS RIGHT EYE. THIS IS A TERRIBLE ACCIDENT. THE AIRBAGS CAME OUT SO FAST THAT THEY HAD BURN MARKS ON THEM. THESE AIRBAGS WERE SUPPOSED TO SAVE PEOPLES LIVES INSTEAD OF MANGLING THEIR FACES. SOMEONE NEEDS TO BE RESPONSIBLE FOR THIS HORRIFIC ACT....01/04/17 *BF *TR *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10862164April 29, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
REAR TAILGATE WINDOW HINGE BROKE WHILE HAVING THE WINDOW ONLY OPEN AND PUTTING AWAY GROCERIES. UPON CLOSING THE WINDOW, THE RIGHT HINGE BROKE CAUSING THE WINDOW TO ALMOST FALL OFF OF THE CAR. I ATTEMPTED, WITH ASSISTANCE FROM OTHERS IN THE PARKING LOT, TO PUSH THE WINDOW BACK INTO THE FRAME AND HAVE IT LOCK AT THE CENTER LATCH. THE LATCH IS NO LONGER ENGAGED AND I HAVE ATTEMPTED TO PUSH ON THE WINDOW TO CONNECT WITH THE LATCH. I AM NOT STRONG ENOUGH TO DO SO. THE WINDOW IS AT A POINT WHERE IT COULD FALL OFF OF MY CAR. THERE WAS A RECALL ON THIS PART FOR 2000-2003 VEHICLES OF THIS MAKE AND MODEL. FORD IS NOT CARRYING OVER THE RECALL TO 2004 STATING THE DEFECT IS NOT THE SAME (WITH THE DETAILS) AS THE RECALL ITSELF. IT IS STILL THE SAME DEFECTIVE PART! I AM OF SHORT STATURE AND DO NOT HAVE THE STRENGTH TO PUSH THE WINDOW THE 1" OR SO TO GET IT INTO THE FRAME TO LOCK SUCCESSFULLY. I HAVE CONTACTED MY LOCAL FORD DEALERSHIP FOR ADVICE BUT HAVE BEEN TOLD I WOULD NEED TO PAY OUT OF POCKET. I AM AT RISK OF HAVING THE WINDOW FALL OFF THE BACK OF MY CAR AND DO NOT CURRENTLY HAVE THE MONEY TO PAY FOR THIS REPAIR AT THIS TIME. THERE HAVE BEEN SEVERAL COMPLAINTS NOTED FOR THIS EQUIPMENT FAILURE ON THIS SITE FOR THE 2004 MOUNTAINEER. JUST NOT SURE WHAT TO DO NEXT. MY VEHICLE IS MY BREAD AND BUTTER IN ORDER TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840317March 7, 2016
ENGINE
MY VEHICLE SHUTS OFF WHILE DRIVING. NO WARNING, LOSES POWER STEERING, LOSES POWER BRAKES. IT WILL START RIGH BACK UP ONCE I SHIFT INTO PARK. THIS HAPPENS AT ALL DIFFERENT SPEEDS AND TEMPERATURES. I COULD HAVE JUST GOT IN THE CAR OR BEEN DRIVING FOR HOURS. HAPPENS AT 15MPH AND 60MPH JUST THE SAME. HAVE ALMOST BEEN HIT FROM BEHIND OF SEVERAL OCCASIONS WHEN THIS HAS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840354March 7, 2016
STRUCTURE:BODY
THE REAR LIFTGATE CRACKED NEAR THE MERCURY EMBLEM. THIS OCCURRED ABOUT TWO YEARS AFTER PURCHASING THE VEHICLE NEW. I TOOK IT TO TWO DIFFERENT FORD DEALERSHIPS AND WAS TOLD BY BOTH THE FORD WOULD NOT FIX THIS PROBLEM ON THE 2004. ONE STATED THE 2003 MODEL HAD THE SAME PROBLEM, BUT THAT FORD REPAIRED THOSE. I DID NOT RECEIVE A RESPONSE TO MY EMAIL I SENT TO FORD. THIS IS A SUBSTANTIAL EXPENSE TO THE OWNERS OF THIS VEHICLE. IF YOU LOOK AROUND YOU CAN TELL IF YOU ARE BEHIND A 2004 EXPLORER OR MOUNTIANEER, THEY ALL WILL HAVE AT LEAST ONE CRACK AROUND THE EMBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837659February 23, 2016
POWER TRAIN
FAILURE OF FRONT DIFFERENTIAL MOUNT CARRIER BUSHINGS FAILURE LEADING TO TWO TRANSMISSION REBUILTS,TRANSFER CASE REBUILD, AND OVER $5000.00 IN REPAIRS. FAILURE OF CARRIER BUSHINGS WOULD LEAD TO FRONT END LOCKING UP. CAUSING A JACKHAMMER AFFECT ON THE DRIVETRAIN OF THE VEHICLE. TO CLOSE CALLS DUE TO FRONT END LOCKING UP. ACCIDENTS WERE AVOIDED DUE TO DRIVER VIGILANCE. HAVE PICTURES OF BUSHINGS AND WHAT'S LEFT OF THE BUSHINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823895February 3, 2016
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS A POPPING NOISE FROM THE REAR OF THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR LIFT GATE WINDOW HAD SUDDENLY SHATTERED. THE CONTACT INDICATED THAT WINDOW WAS REPLACED BUT THE FAILURE REOCCURRED. AFTER REPLACING THE WINDOW A SECOND TIME THE CONTACT RECENTLY DISCOVERED THAT THE WINDOW PANEL AND GLASS HAD CRACK. THE CAUSE OF THE FAILURES WERE NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820147January 14, 2016
ENGINE, FUEL/PROPULSION SYSTEM
THIS VEHICLE IDLES VERY LOW AND STALLS AT VARIOUS SPEEDS. NO WARNING IS GIVEN ENGINE JUST SHUTS DOWN. SPARK PLUGS HAVE BLOWN TOTALLY OUT FROM THE ENGINE SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818272January 5, 2016
ELECTRICAL SYSTEM
WHILE MY 17 YEAR OLD DAUGHTER WAS DRIVING WITH THE CRUISE CONTROL ON IN A 30 -40 MPH ZONE, SEVERAL LIGHTS CAME ON, THE POWER STEERING WENT OUT, AND THE VEHICLE STALLED. SHE WAS ON A SMALL 2 LANE ROAD, AND THERE WERE NO WARNINGS PRIOR TO THE OCCURRENCE. SHE WAS VERY SCARED, SHE TURNED ON THE HAZARD LIGHTS AND CALLED ME IMMEDIATELY. THE VEHICLE THEN RESTARTED AND SHE DROVE HOME. TODAY (JAN. 5, 2016) THE PROBLEM OCCURRED AGAIN, FORTUNATELY IN A SLOW SPEED ZONE AGAIN. SHE WAS ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING. THIS PROBLEM IS POTENTIALLY VERY DANGEROUS AND NEEDS TO BE ADDRESSED BY THE MANUFACTURER, OR THEY NEED TO OFFER A BUY BACK AT FULL VALUE FOR PLACING PEOPLE AT RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778866September 30, 2015
STRUCTURE:BODY
REAR LIFT GATE WINDOW HINGES RUSTED/CORRODED. HINGES HAVE BROKEN CAUSING WINDOW TO SHIFT AND MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732320July 6, 2015
VEHICLE SPEED CONTROL
ENGINE DIED HAS REPEATED ONLY A FEW TIMES AT OR ABOVE 50MPH OVER SPAN OF TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726806June 23, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE THE VEHICLE WAS PARKED, THE REAR LIFTGATE GLASS STRUT DISENGAGED AND THE GLASS DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000. ...UPDATED 07/30/15 *BF!..UPDATED 08/13/15 *BF UPDATED 10/26/2017*CN
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10720970May 22, 2015
AIR BAGS
I WAS DRIVING DOWN THE STREET AND ALL OF A SUDDEN MY SIDE AIRBAGS DEPLOYED. I DID NOT HIT A POT HOLE, THERE WAS NO ACCIDENT, THEY WENT OFF BY THEMSELVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682705February 11, 2015
UNKNOWN OR OTHER
DOOR DINGS AND DENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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