Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#554241August 30, 2000
TIRES
THE VEHICLE EXPERIENCED CONTINUED PROBLEMS WITH EXTREME VIBRATION WHILE TRAVELING AT HIGH SPEEDS, THE TIRES WERE FIRESTONE AND NOT INCLUDED IN THE RECALL, HOWEVER THE CONSUMER REPLACED ALL TIRES AND THE VEHICLE IS NOT EXPERIENCING VIBRATION PROBLEMS. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554148August 29, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS TIRE(P235 75 R15) EXPERIENCED TREAD SEPARATION, ALL TIRES EXCEPT 1 WERE INCLUDED IN RECALL 00T0050, CONSUMER REQUESTS REIMBURSEMENT FOR THE TIRE THAT IS NOT INCLUDED IN RECALL. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554125August 29, 2000
TIRES
THE FIRESTONE WILDERNESS AT (P235/75R15) TIRE EXPERIENCED A SPLIT ON THE SIDEWALL AREA. *MJS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#554076August 28, 2000
TIRES
RIGHT FRONT FIRESTONE WILDERNESS AT TIRE BLEWOUT CAUSING DAMAGE TO THE RIM, THE BLOWOUT WAS SO SEVERE IT TOOK OVER A HALF HOUR TO CHANGE THE TIRE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729333August 28, 2000
TIRES
I HAVE ALREADY SUBMITTED A VOQ MY ODI # IS 726973. I DID NOT HAVE THE DOT # IN MY ORIGINAL REPORT TO YOU. IT IS W2HL. IT IS NOT PART OF FIRESTONE'S VOLUNTARY RECALL. I BELIEVE AS YOU INVESTIGATE FURTHER, YOUR AGENCY AND CONGRESSIONAL HEARINGS WILL EXPAND THIS RECALL. I HAVE KEPT THIS TIRE, AND IF ANYONE WANTS TO INSPECT IT THEY ARE WELCOME.( DOT NUMBER: W2HL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729370August 28, 2000
TIRES
I HAS HAD 3 OF THE ORIGINAL 5 TIRES FAIL. ONE FAILED AT 7000 MILES; THE OTHER TWO AT 30,000 MILES. I WAS TOLD THAT THE DAMAGE WAS INTERNAL. THE TIRES BEGAN TO BULDGE ON THE EXTERIOR WALL. ONE OF THE TIRES FLATTENED AT 75 MPH ON THE FREEWAY BEYOND REPAIR; IN FACT, THIS TIRE IS IN MY GARAGE. THE LOCAL DEALER MADE THE PROBLEM MY FAULT--IMPROPER INFLATION. HOWEVER, THE DOT NUMBER ON MY TIRES DID NOT MATCH THOSE FROM THE RECALL. I WAS PROMPTED TO WRITE BECAUSE I DO HAVE EVIDENCE THAT THESE PARTICULAR TIRES AS WELL HAVE MANUFACTURER DEFECTS. MY PROBLEM WAS IDENTIFIED TO ME AS BELT SLIPPAGE. HOWEVER, THE DEALER ALSO STATED THAT THESE WERE THE "BEST" TIRES FIRESTONE MAKES. FORTUNATELY, I HAVE DECIDED NOT TO REPLACE MY FIRESTONE TIRES WITH ANOTHER SET OF "DEFECTIVE" TIRES. NEVERTHELESS, OTHERS ARE PUTTING THESE SAME TYPE TIRES ON THE VECHICLES AS REPLACEMENTS FOR THE DEFECTS. I AM STATING FOR THE RECORD THAT THESE WILL ALSO WARRANT INVESTIGATION. ISN'T IT ODD THAT I HAVE REPLACED THREE OF FIVE TIRES WITH LESS THAN 30,000 MILES FOR BELT SLIPPAGE. WHAT ARE THE STATISTICAL ODDS OF THAT HAPPENING? KNOWING A BIT ABOUT STATISTICS, THIS NUMBER IS SIGNIFICANT, NOT A RANDOM OCCURRENCE.( DOT NUMBER: TIRE SIZE: 16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868883August 28, 2000
TIRES:TREAD/BELT
PE00020 ;TIRE TREAD SEPARATION: WHILE DRIVING ABOUT 65/70 MPH, TREAD PEELED OFF REAR PASSENGER'S SIDE TIRE. VEHICLE WENT ALL OVER THE HIGHWAY BEFORE DRIVER WAS ABLE TO GAIN CONTROL. TIRE SIZE P235/75R15, DOT # URBX074593, ORIGINAL TIRE EQUIPMENT ON A 1997, MERCURY MOUNTAINEER. DAMAGES TO THE VEHICLE WAS REPAIRED BY THE DEALERSHIP. ALSO, REPLACED TWO TIRES AT NO CHARGE TO OWNER. *AK THE REAR LEFT TIRE ALSO BEGAN TO PEEL AND THESE TIRES ARE UNSAFE AND SHOULD BE RECALLED, ACCORDING TO THE CUSTOMER. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868969August 28, 2000
TIRES:TREAD/BELT
CONSUMER HAS A 99 MERCURY MOUNTAINEER. CONSUMER TOOK VEHICLE TO SEE IF TIRES WERE OKAY. FIRESTONE CENTER PUT THE VEHICLE UP ON A RACK & FOUND THAT TREAD COULD BE EASILY PULLED OFF BY THE FINGER. 10 INCHES & 12 INCH PORTION FROM EACH SIDE. THEY IMMEDIATELY REPLACED THAT ONE WITH A FIRESTONE RECALL TIRE. ANOTHER FIRESTONE DEALER REPLACED THE SET WITH BRIDGESTONE HT. THE DOT# UNKNOWN.*AK THE DEALER CHARGED THE CUSTOMER 50% OF THE COST OF REPLACING NON RECALL TIRES. THE CUSTOMER WANTS REIMBURSEMENT OF THE EXPENSES. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729278August 27, 2000
TIRES:TREAD/BELT
MANUFACTURERS DEFECT, TREAD DID NOT SEPARATE( DOT NUMBER: VNHL1PY227 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729041August 25, 2000
TIRES
FEBRUARY 1998 WHILE DRIVING ON A DIVIDED HIGHWAY BETWEEN PHOENIX AND TUCSON AT ABOUT 65MPH, THE LEFT REAR TIRE BLEW OUT BY THROWING THE ENTIRE TREAD BELT OFF AND CAUSING THE CAR TO END UP CROSSING THE LEFT LANE AND GOING DOWN INTO THE MEDIAN. THE TIRE WAS TAKEN BACK TO FIRESTONE IN TUCSON IN FEB 98 AND THEY SAID TOO BAD, ITS ROAD HAZZARD, YOU HIT SOMETHING ON THE HIGHWAY AND JUST WEREN'T SMART ENOUGH TO KNOW IT. MERCURY AT LEAST REPLACED THE RIM. WE WERE SO DISGUSTED WITH FIRESTONE THAT WE BOUGHT TWO NEW TIRES FOR THE FRONT FROM A DIFFERENT DEALER. THANK GOD IT WAS THE REAR TIRE THAT BLEW OUT.( DOT NUMBER: VDHL1PY127 TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729059August 25, 2000
TIRES:BEAD
ALL FOUR TIRES HAVE BAD SIDEWALL CRACKING ALONG TIRE BEADS, HAVE TALKED TO LOCAL MERCURY DEALER IN ALGONAC MI AND SENT E-MAIL IN REGARD TO THIS PROBLEM TO FORD. IN BOTH CASE TO NO RESULTS.( DOT NUMBER: VNHL TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#729097August 25, 2000
TIRES
WIFE OF OWNER WAS DRIVING VEHICLE ON LEVEL ASPHALT PAVEMENT UNDER NORMAL CONDITIONS AT SPEED LIMIT. TIRE "EXPLODED" AND CAME APART SO VIOLENTLY THAT CHROME STEEL RIM WAS BENT ON IMPACT WITH PAVEMENT. DRIVER WAS ABLE TO MAINTAIN CONTROL OF VEHICLE AND PULL OFF ONTO SHOULDER. VEHICLE WAS TOWED FOR SERVICE. ALL TIRES AND ONE RIM WERE REPLACED. INFANT CHILD WAS A PASSENGER AT TIME OF INCIDENT.( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868699August 25, 2000
TIRES:TREAD/BELT
PE00-020; 26,540 MILES WILDERNESS AT ORIGINAL EQUIPMENT WITH MERCURY MOUNTAINEER, 1998, P235/75R15 AND DOT #W8JN. CONSUMER TOOK VEHICLE TO A FORD DEALER TO CHECK TO SEE IF HAD A RECALL ON TIRES. DEALER TOLD CONSUMER THAT VEHICLE DID NOT HAVE A RECALL , BUT THE LEFT REAR HAS WEATHER CRACKS AND HAD TO BE REPLACED. FORD OR FIRESTONE WOULD NOT REPLACE TIRES, BUT FORD WOULD PRORATE TIRES. FIRESTONE CLAIMED THERE WAS NO DEFECTIVE TIRE. *AK FIRESTONE WILDERNESS AT P235/75/R15 *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728944August 24, 2000
TIRES
I HAVE 5 TIRES ON MY MOUNTAINEER THAT ARE NOT PART OF THE RECALL AND ARE CRACKING SEVERLY BETWEEN THE TREAD AND THE TIRE. I DO NOT FEEL THIS IS SAFE, AND MY LOCAL FIRESTONE STORE HAS SAID THEY WILL NOT DO ANYTHING TO REPLACE THESE TIRES. MY WIFE AND BABY RIDE IN THIS VEHICLE AND I DO NOT WANT ANYTHING TO HAPPEN TO THEM. I WOULD APPREICATE A RETURN E-MAIL ABOUT THIS !! MY E-MAIL - [email protected]( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728948August 24, 2000
STRUCTURE:BODY:TRUNK LID
BOTH INTERIOR BACK DOOR LOCKS WILL NOT ALLOW ESCAPE FROM THE INTERIOR. I KNOW OF OTHER EXPLORER/MOUNTAINEERS WITH THE EXACT SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728859August 24, 2000
TIRES
MY FAMILY WAS ON VACATION AND TRAVELING ON INTERSTATE 85 SOUTH. ABOUT 1/2 HOUR BEFORE STOPPING THE VEHICLE STARTED TO SWAY. I THOUGHT IT WAS A CROSS WIND OR AIR POCKET CREATED AS WE PASSED OR WAS PASSED BY TRAITOR TRAILERS ON THE ROAD. THE FAMILY DECIDED TO STOP FOR LUNCH AND EXITED OFF I85 SOUTH AT 12B. WE PROCEEDED TO GOLDEN CORRAL - 807 E. ATLANTIC STREET - SOUTH HILL, VIRGINIA. UPON EXITING THE VEHICLE I NOTICED THE LEFT REAR TIRE GOING FLAT. I INSPECTED IT AND NOTICE TWO SLASHES ABOUT TWO INCHES IN LENGTH ON BOTH SIDES IF TIRE ABOUT TWO FEET APART. THE CUT WAS ON THE SIDE OF TIRE WHERE THE TREAD BEGAN AND WAS SEPARATING. AT THIS TIME A CUSTOMER LEAVING THE GOLDEN CORRAL APPROACHED ME AND INSPECTED THE TIRE AND TOLD ME THIS IS THE SAME TIRE THAT WAS REPORTED ON THE 6PM NEWS ONE DAY EARLIER AS BEING DEFECTIVE. I CONTACTED AAA TO CHANGE MY FLAT TIRE. LATER THAT AFTERNOON WE STOPPED IN RALEIGH, NC AND PURCHASED ONE NEW FIRESTONE WILDERNESS AT TIRE. ONE USED TIRE BECAME THE SPARE AND TWO NEW TIRES WERE ON THE REAR(THE ORIGINAL SPARE AND THE NEW TIRE JUST PURCHASED). WE CONTINUED SAFELY ON OUR TRIP TO EUFALA, AL. ON AUGUST 23, 2000 I CONTACTED MY DEALERSHIP IN REFERENCE TO THE TIRES BEGING EXCHANGED. THE PERSON ANSWERING THE PHONE INDICATED THEY HAD NOTHING TO DO WITH THE REPLACEMENT BUT A FIRESTONE DEALER IN EMERSON, NJ WAS INVOLVED. LATE IN THE MORNING OF 8/23/00 I WENT TO THE EMERSON, NJ FIRESTONE DEALERSHIP AND THE TIRES WERE INSPECTED AND WAS TOLD ONE TIRE WAS OK(I SUPPOSED THE ONE PURCHASED ON 8/3/00). HOWEVER, I WAS PLACED ON A WAITING LIST AND TOLD THE BACKLOG WAS ABOUT ONE MONTH. I PROCEEDED TO MY DEALERSHIP AND EXPLAINED TO THEM WHAT HAD HAPPENED DURING VACATION AND I WANTED MY TIRES REPLACED. DEAN GRIFFEN WAS HELPFUL BUT DID NOT HAVE ANY TIRES NOR DID TWO OTHER LOCATIONS THAT WERE CALLED. I ON MY OWN PURCHASED 5 TIRES FROM GOODYEAR IN BERGENFIELD, NJ.( DOT NUMBER: TIRE SIZE: P23575R15S )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#868613August 24, 2000
TIRES:TREAD/BELT
WHILE DRIVING ABOUT 50 MPH RIGHT REAR TIRE WAS MAKING NOISE. CONSUMER BELIEVED THERE WAS A FLAT TIRE. BUT WHEN STOPPED, COULD SEE THAT IT WAS TREAD SEPARATION. FIRESTONE WILDERNESS P235/75R15 05SMF. *AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728773August 23, 2000
TIRES
VEHICLE WAS GOING SOUTH ON NYS RTE 41 AT 40MPH AND BEGAN PULLING LEFT, DRIVER STEERED TO THE RIGHT. THE NEXT THING I REMEMBER THE VEHICLE HAD CROSSED THE NORTHBOUND LANE AND WAS ON ITS LEFT SIDE IN A 5 FT DITCH EAST OF THE NORTHBOUND LANE. THE FRONT AND SIDE AIRBAGS DID NOT DEPLOY AND THE LEFT FRONT TIRE WAS OFF THE RIM LAYING UNDER THE LEFT FRONT DOOR. ALL TIRES HAD BEEN ROTATED AND PROPERLY MAINTAINED AT 26 LBS AS RECOMMENDED ON THE MANUFACTURES STICKER ON THE LEFT FRONT DOOR. THESE TIRES ARE NOT INCLUDED IN THE RECENT RECALL, AS THEY DO NOT HAVE THE "VD" DOT #. THE TREAD DID NOT SEPORATE, BUT WAS SIMILAR TO ACCIDENTS AS DEPICTED ON THE NATIONAL TV NEWS.( DOT NUMBER: W2HL 1PY TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#728799August 23, 2000
TIRES
ALTHOUGH I DO NOT HAVE THE RECALLED FIRESTONE TIRES ON MY VEHICLE, I DO NOT FEEL SAFE DRIVING IT WITH NON-RECALLED FIRESTONE TIRES. I HAVE TRIED TALKING TO FORD, MY SELLING DEALER AND FIRESTONE DEALERS TO RECEIVE CREDIT FOR MY TIRES TOWARDS THE PURCHASE OF 5 GOODYEAR REPLACEMENTS. I FEEL THAT FORD MADE THE DECISION TO PUT FIRESTONE TIRES ON MY VEHICLE AT THE FACTORY AND SHOULD BE REQUIRED TO PROVIDE CREDIT TOWARDS THE PURCHASE OF A SAFER TIRE. THIS WHOLE RECALL IS A MESS AND IS CONFUSING, I BELIEVE, ON PURPOSE. THE ONLY THING I HEAR IS HOW CONSUMERS WERE MIS-USING THE TIRES. HOW CAN YOU MISUSE A TIRE ON AN SUV? THE AUTOMAKERS SHOW THEM DRIVING ACROSS THE DESERT, UP MOUNTAINS AND THROUGH RIVERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#728804August 23, 2000
TIRES
I LIVE IN SOUTHERN AZ I WAS RETURNING FROM A TRIP. I WAS GOING 75 MPH WHEN I HEARD A THUMPING NOISE. PULLED OFF THE SIDE OF THE ROAD & DISCOVERED THE TREAD ON THE LEFT REAR TIRE HAD PEELED AWAY. DROVE 30 MILES BACK TO TUCSON & HAD SPARE PUT ON. WENT TO SEARS AND HAD TIRE REPLACED.( DOT NUMBER: TIRE SIZE: P23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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