Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10023612June 23, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
BRACKET ON LEFT SIDE OF LIFT GATE BROKE, THE LIFT GATE DETACHED FROM THE BRACKET AND CYLINDERS. THE LIFT GATE FELL ON MY UPPER BODY AS A RESULT I HAVE BEEN SEEKING MEDICAL ATTENTION. *JB PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10024268June 17, 2003
AIR BAGS:FRONTAL
AIR BAG LIGHT IS ALWAYS ON THE DASHBOARD. DEALER HAS INSPECTED VEHICLE 9 TIMES, AND PROBLEM STILL RECURRING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023160June 16, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
OWN A 2000 MERCURY MOUNTAINEER WITH ALL WHEEL DRIVE & 4.0 V8 ENGINE. THE WINDSHIELD WIPERS AND LIGHT MALFUNCTION AT TIMES ("LOCK UP") WHERE THEY WILL NOT WORK AT ALL. SEE NHTSA CAMPAIGN ID # 00V072000. LOCAL DEALER & MERCURY REFUSE TO ADMIT AND/OR FIX THE PROBLEM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021402June 11, 2003
SUSPENSION:FRONT, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
THE FRONT END DASH HAS A VERY LOUD RATTLE WHILE LETTING UP ON THE GAS OR DEPRESSING THE BRAKE THE VEHICLE HAS BEEN IN THE SHOP FIVE TIMES. THEY HAVE READJUSTED THE A/C LINES MANY TIMES, TIGHTENED ITEMS IN THE ENGINE, AND REPLACED A MISSING BOLT IN THE FIREWALL. IT WAS FIXED ONCE THAT LAST A COUPLE OF MONTHS, BUT THE NOISE IS BACK. IT WILL BE GOING IN THE SHOP FOR THE SIXTH TIME. ALSO, THERE IS A SQUEAK WHEN GOING OVER BUMPS. IT HAS BEEN IN THE SHOP TWICE AND THEY REPLACED THE BALL BEARING JOINTS. HOWEVER, THE SQUEAK IS BACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022503June 5, 2003
POWER TRAIN
WHILE DRIVING, THE (3RD) GEAR WENT OUT. THE TRANSMISSION WAS CHECKED AND PIECES OF THE GEAR WAS FOUND. THE TRANSMISSION WAS REPLACED AT AN INDEPENDENT TRANSMISSION MECHANIC (NORTHEASTERN TRANSMISSION). THE PARTS WERE TAKEN TO THE DEALERSHIP, HOWEVER THEY REFUSED TO INSPECTED THE PARTS. THE CONSUMER THEN CONTACTED THE MANUFACTURER, BUT THEY WERE NOT WILLING TO ASSIST. (NORTHERN OHIO AUTOMOTIVE, 7513 TYLER BLVD; MENTOR OH 44060, 440 942 2524 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022342June 4, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, STEERING:COLUMN, POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE TRANSMISSION SLIPPED, JUMPED AND MADE CLUNKING NOISES. THE STEERING COLUMN LOCKED UP. THE REAR HATCH FELL ONTO THE CONSUMERS HEAD WHICH RESULTED IN RETINAL DETACHMENT AND BALANCE TROUBLE. *MR *PH *AK *NLM PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10022336June 4, 2003
VEHICLE SPEED CONTROL
THE VEHICLE EXPERIENCED UNEXPECTED ACCELERATION. THE ONLY WAY TO STOP THE VEHICLE WAS TO SHIFT INTO NEUTRAL OR PARK. VEHICLE WAS TAKEN TO THE DEALER. DEALER COULD NOT DETERMINE THE CAUSE OF THE PROBLEM. THIS HAS OCCURRED FIVE TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020987June 3, 2003
VISIBILITY
MOON ROOF MAKES NOISE CAN NOT TRAVEL WITH WINDOWS DOWN. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021579June 2, 2003
TIRES:TREAD/BELT, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
THE CONSUMERS VEHICLE WAS ORIGINALLY EQUIPPED WITH RECALL FIRESTONE WILDERNESS TIRES WHICH WERE REPLACED AT 30K MILES. THE TIRES WERE REPLACED WITH GOODYEAR WRANGLER HT TIRES. WITH 38K MILES ON THE TIRE,THE REAR PASSENGER SIDE TIRE BLEW OUT WHILE DRIVING 75 MPH. THE CONSUMER PROCEEDED TO CHANGE THE TIRE WHEN HE NOTICED THAT THE JACK POINTS WERE LOCATED WHERE THE TIRE HAD BUNCHED UP. ONCE THE CONSUMER FOUND A SUITABLE JACK POINT THE JACK DID NOT ADEQUATELY RAISE THE VEHICLE. *MR *SCC *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021821May 29, 2003
SEAT BELTS:REAR/OTHER
REAR SEAT BELT WILL NOT RELEASE FOR MORE ROOM CAUSING DISCOMFORT FOR THE CONSUMER. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020561May 27, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE TURNING RIGHT THROUGH A CLOVERLEAF INTERSTATE ENTRANCE RAMP AT APPROXIMATELY 35-40 MPH I ATTEMPTED TO ACCELERATE AND MERGE WITH ON-COMING TRAFFIC. THE ACCELERATOR PEDAL POPPED AND WENT UNDER THE BRAKE PEDAL. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD AND VISUALLY VERIFIED THAT THE ACCELERATOR PEDAL BRACKET HAD BROKEN. THIS IS THE METAL BRACKET THAT WAS SPOT WELDED TO THE COWL PANEL/("FIREWALL"). THIS LEFT 3 HOLES IN THE COWL PANEL, EACH BEING APPROXIMATELY 7/32" IN DIAMETER. I WAS ABLE TO DRIVE THE VEHICLE HOME BY PULLING THE ACCELERATOR PEDAL TOWARDS ME UNTIL I WAS ABOVE 30 MPH, THEN I CONTROLLED THE SPEED USING THE CRUISE CONTROL. I WAS OUT OF MY HOME STATE WHEN THIS OCCURED, AND BECAUSE OF MY LOCATION AT THE TIME OF FAILURE I WAS FORCED TO DRIVE THE VEHICLE IN THIS CONDITION FOR 3 HOURS. BOTH MY WIFE AND I HAD EXTREME HEADACHES THE REMAINDER OF THE NIGHT AND MY 2 YR OLD DAUGHTER SCREAMED MOST OF THE TRIP AFTER THAT OCCURENCE. THIS POSSIBLY COULD HAVE BEEN CAUSED BY CARBON MONOXIDE POISONING DUE TO THE 3 HOLES LEFT IN THE COWL PANEL WHICH ARE DIRECTLY NEXT TO THE LH CYLINDER HEAD OF THE ENGINE. WE ALL FELT FINE THIS MORNING. I AM AN ASE CERTIFIED MASTER TECHNICIAN SO I WILL LIKELY REPAIR THIS MYSELF USING SCREWS AND LOCTITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020598May 27, 2003
ELECTRICAL SYSTEM
ENGAGING THE LEFT TURN SIGNAL CAUSES SMOKE TO BE EMITTED FROM THE EMERGENCY FLASHER SWITCH HOUSING ON TOP OF THE STEERING COLUMN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018674May 14, 2003
UNKNOWN OR OTHER
MY DISPLAY LIGHTS ON MY RADIO STARTED DIMMING IN AND OUT. NOW THEY ARE COMPLETELY GONE. I TOOK IT TO MY LOCAL FORD DEALER AND THEY TOLD ME THAT IT WOULD COST AT LEAST $350 FOR THEM TO SEND IT OFF AND HAVE IT REPAIRED. THERE ARE SEVERAL OTHER SAME VEHICLES WHO HAVE THE SAME PROBLEM. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10019869May 14, 2003
SUSPENSION:REAR
WHEN DRIVING DOWN A HILL, THE REAR END WENT INTO A SPIN, THE MECHANIC TOLD THE CONSUMER TO PUT SOME HEAVY ITEMS IN THE TRUNK TO WAY IT DOWN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018718May 14, 2003
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
INTERMITTENTLY THE BRAKE LIGHTS STAYING LIT AFTER VEHICLE IS TURNED OFF AND KEY IS REMOVED. LIKELY THAT THIS FAILURE ALSO CAUSED THE BRAKE LIGHTS TO REMAIN LIT WHILE DRIVING, RENDERING THE SIGNAL INEFFECTIVE. LIGHTS ACTUALLY STAYED ON TWO OCCASIONS CAUSING A DEAD BATTERY ONCE. LIGHTS WERE NOTICED THE SECOND TIME, AND WIGGLING THE BRAKE PEDAL EXTINGUISHED ALL THREE INDICATORS. DEALER REPLACED THE BRAKE LIGHT SWITCH UNDER WARRANTY. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018544May 12, 2003
SEATS:FRONT ASSEMBLY:RECLINER
THE UPPER BOLT ON THE DRIVER'S SEAT BACK BRACKET BROKE, ALLOWING THE SEAT TO DROP PAST IT'S FULLY RECLINED POSITION. THE DRIVER IS EXPERIENCING SOME BACK AND NECK PAIN FROM THE UNEXPECTED DROP. THE VEHICLE WILL BE UNUSABLE UNTIL THE SEAT IS REPAIRED. *NLM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10018497May 10, 2003
TIRES:SIDEWALL
2002 MERCURY MOUNTAINEER WITH GOODYEAR EAGLE LS (ORIGINAL EQUIPMENT). THE TWO FRONT TIRES HAVE DEVELOPED BUBBLES IN THE SIDEWALL. THE VEHICLE HAS APPROXIMATELY 15000 MILES. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018505May 10, 2003
TIRES:TREAD/BELT
THE TREADS ARE COMING APART. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018122May 5, 2003
ENGINE AND ENGINE COOLING
CONSUMER STATED THAT WHILE DRIVING AND WITHOUT WARNING THE VEHICLE WILL SURGE FORWARD CAUSING A DISTRACTION TO THE CONSUMER. DEALER NOTIFIED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016935May 2, 2003
SERVICE BRAKES, HYDRAULIC
WHEN I ATTEMPTED TO STOP ON A DRY DAY GOING APPROXIMATELY 20 MPH MY BRAKES DID NOT OPERATE PROPERLY. THEY GRABBED AND THEN RELEASED WITH A FORWARD MOTION. I CONTINUED TO APPLY PRESSURE WITH BOTH FEET AND THE BRAKES STILL REACTED IN THE SAME FASHION. SUBSEQUENTLY I HIT THE CAR IN FRONT OF ME. I HAD THE CAR TOWED TO THE MERCURY DEALER AND THEY STATED THEY COULD FIND NOTHING WRONG. I AM CONCERNED AND ACTUALLY WORRIED ABOUT DRIVING MY CAR. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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