Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10088203August 19, 2004
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
I CURRENTLY OWN A 1997 MERCURY MOUNTAINEER. MY WIFE PURCHASED THIS MOUNTAINEER IN EARLY 1998, AND UP UNTIL NOW WE HAVE BEEN VERY HAPPY WITH ITS PERFORMANCE. *AK RECENTLY, I WAS CHARGING THE BATTERY OVERNIGHT. I LEFT FOR WORK AND INSTRUCTED MY WIFE ON DISCONNECTING THE CHARGER BEFORE SHE USED THE CAR. MY WIFE DISCONNECTED THE CHARGER AND CLOSED THE HOOD ON THE VEHICLE AND TOOK IT OUT TO RUN ERRANDS. UNFORTUNATELY, WHEN SHE CLOSED THE HOOD, IT DID NOT LATCH COMPLETELY. HOWEVER, IN THIS CASE I WOULD EXPECT THE SECONDARY, SAFETY LATCH TO HOLD THE HOOD CLOSED UNTIL THE VIBRATING HOOD WAS NOTICED AND THE HOOD CLOSED PROPERLY. THIS DID NOT HAPPEN. TURNING OUT OF OUR SUBDIVISION, AND AT A RELATIVELY LOW RATE OF SPEED (30 MPH), THE HOOD RELEASED AND JAMMED INTO THE UP POSITION. NOT ONLY DID THIS CREATE A SAFETY HAZARD SINCE THE HOOD, IN THE UP POSITION, OFFERS NO VISUAL GAP WITH WHICH THE DRIVER CAN MAINTAIN A REASONABLE VIEW OF THE ROADWAY IN ORDER TO PILOT THE VEHICLE TO A SAFE LOCATION, BUT IT ALSO BENT THE HINGES ON WHICH THE HOOD IS MOUNTED. WHEN I INSPECTED THE VEHICLE, I FOUND THAT THE SPRING THAT HOLDS THE SAFETY LATCH IN ITS TEMPORARY LOCKED POSITION HAD BROKEN. GLADLY, THIS HAPPENED IN A LOW TRAFFIC VOLUME LOCAL ROADWAY AND MY WIFE WAS ABLE TO GUIDE THE VEHICLE TO A SAFE LOCATION, EVENTUALLY CREEPING BACK TO OUR HOUSE AFTER SHE HAD FORCED THE HOOD DOWN. HAD THIS HAPPENED ON A HIGH VOLUME STREET, CHANCES ARE THAT HER AND MY ONE-YEAR-OLD SON WOULD HAVE BEEN IN AN ACCIDENT. WE HAVE DILIGENTLY FOLLOWED THE MAINTENANCE SCHEDULE FOR THE VEHICLE, AND THE SECONDARY, SAFETY LATCH GAVE NO INDICATION OF BEING BROKEN UNTIL IT FAILED. IT APPEARS THAT WE WILL HAVE TO HAVE THE HOOD AND ITS MOUNTING HINGES REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088155August 18, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, STRUCTURE
I PURCHASED MY 2002 MOUNTAINEER ON JUNE 20, 2004. WHEN I AM DRIVING AND HIT THE SPEED OF 75 MPH I HEAR A LOUD WHISTLING SOUND AND THE ONLY WAY TO GET RID OF THE NOISE IS TO REDUCE MY SPEED TO UNDER 75 MPH. I HAVE SPOKEN WITH ANOTHER PERSON WHO OWNS THE SAME SUV AND HE HAS THE SAME PROBLEM ONLY ON A LARGER SCALE. HE HAS HAD THE WEATHER STRIPPING REPLACED TWICE AND STILL THE NOISE REMAINS. I WILL BE TAKING IT IN SOON TO HAVE IT CHECKED OVER SINCE I AM ALSO HAVING ANOTHER PROBLEM WHEN I STOP AND APPLY THE BRAKES (LOUD SQUEAKING NOISE). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081543August 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
WHILE DRIVING ON THE HIGHWAY AT 65 MPH SUDDENLY MADE A WINING LIKE SONG, THEN STOPPED ACCELERATING AND STALLED. CONSUMER WAS ABLE TO COAST OVER TO THE TRUCK MEDIUM. THEN, IT WAS THEN TOWED TO A DEALERSHIP. IT INDICATED THAT THIS OCCURRED BECAUSE A CATALYTIC CONVERTER WAS PLUGGED. DEALERSHIP WAS GOING TO REPLACE THE PLUGGED CATALYTIC CONVERTER PART, BUT WAS HAVING DIFFICULTIES FINDING THE PART. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086454August 9, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR WINDOW SHATTERED WHILE TRYING TO CLOSE IT. PRIOR TO THE GLASS SHATTERING THE LEFT STRUT CAME APART FROM THE WINDOW. THE CONSUMER REPLACED IT INTO PLACE AND ATTEMPTED TO CLOSE THE WINDOW WHEN IT SHATTERED. PE04045.PCO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086236August 5, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT 35 MPH AND ABOVE EXPERIENCED NOISE IN TRANSMISSION CHAIN. RETURNED TO DEALER AND THEY ARE ORDERING A GEAR FOR THE RWEAR END. AM AWAITING APPROX A WEEK FOR DELIVERY TO SCHEDULE THE REPLACEMENT OF THE GEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087208August 4, 2004
POWER TRAIN:DRIVELINE:DRIVESHAFT, ENGINE AND ENGINE COOLING
WHILE DRIVING THERE WAS A VERY LOUD NOISE FROM THE FRONT OF THE VEHICLE. CONSUMER PULLED OFF THE ROAD, AND CALLED ROAD SIDE ASSISTANT. VEHICLE WAS TOWED TO THE DEALER, WHO PERFORMED AN OIL CHANGE BECAUSE OF MILEAGE AT THE TIME OF THE INCIDENT. NOISE RECURRED THE FOLLOWING DAY. VEHICLE WAS TAKEN BACK TO THE DEALERSHIP, WHO INDICATED THAT THE DRIVESHAFT WAS DEFECTIVE, AND NEEDED TO BE REPLACED. VEHICLE IS CURRENTLY AT THE DEALERSHIP BEING INSPECTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086125August 3, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
THE PASSENGER SIDE TIE ROD OF MY 1999 MERCURY MOUNTAINEER, 75,000 MILES, FELL APART (AT THE BALL JOINT) WHILE DRIVING. I WAS VERY LUCKY TO NOT CRASH THE CAR (I WAS ON A QUITE ROAD AND GOING SLOWLY). MY CAR HAS BEEN WELL KEPT AND HAD A FULL FORD SERVICE ($800) IN FEBRUARY. I WENT ONLINE AND NOTICED THAT MANY OTHER DRIVERS HAD EXPERIENCED THE SAME PROBLEM. I KEPT THE BALL JOINT AND FOUND IT COMPLETELY WORN OUT (YOU COULD PULL IT OUT OF THE SOCKET). THE CAR HAD TO BE TOWED TO A REPAIR SHOP AND THE TIE BOLT WAS REPLACED. THE REPAIR SHOP SAID THAT I SHOULD CONTACT FORD AS THIS WAS A PROBLEM WITH THE WAY THE BALL JOINT WAS MANUFACTURED (WITH NO WAY TO APPLY NEW LLUBRICATION DURING SERVICING). THIS IS POTENTIALLY A VERY SERIOUS ISSUE THAT IT SHOULD BE INVESTIAGATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083086August 1, 2004
UNKNOWN OR OTHER
THE NEW VEHICLE I PURCHASED ON JULY DOES NOT HAVE A CERTIFICATION AFFIXED. (THE INCIDENT DATE LISTED BELOW IS THE DATE OF PURCHASE.)*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083917July 30, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
REAR WINDOW SHATTERRED WHILE CLOSING THE REAR HATCH DOOR. DEALER WAS NOT NOTIFIED. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082926July 29, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, INTERIOR LIGHTING
THIS WAS AT MIDNIGHT, FRIDAY THE 23RD OF JULY. AFTER I WENT INSIDE MY RESIDENCE, I LOOK OUTSIDE THE WINDOW TO SEE IF THE MIRROR LIGHTS WERE OFF. AFTER A PERIOD OF 15-20 MINUTES, THE LIGHTS DIMMED OFF. AT 3 AM, I WENT OUT AGAIN TO THE CAR, TO RUN AN ERRAND, AND USING THE KEYFOB UNLOCK THE DOORS, AND GOT IN MY CAR. STARTING THE IGNITION, THE DOOR AJAR MESSAGE APPEARRED ON THE CONSOLE. ALSO I NOTICE THE DOME LIGHT WAS ON. WITH THE ENGINE RUNNING AND THE VEHICLE IN PARK, I GOT OUT THE CAR AND WALKED AROUND TO OPEN/CLOSE THE OTHER THREE DOORS, NOT THE GATE. BEING SATISFIED THAT THE OTHER DOORS WERE CLOSE, WENT BACK TO THE DRIVER SIDE GOT IN AND CLOSE THE DOOR. THE DOOR AJAR WARNING WAS STILL LIT, AS WELL AS, THE DOME LIGHT. THINKING THAT A SHORT HAD OCCURRED IN THE ELECTRONIC SYSTEM, IT WAS MINIMAL. AFTER PULLING OFF AND GOING A DISTANCE OF 50 FEET IN THE COMPLEX RESIDENCE, I PULL OVER TO THE SIDE AND GOT OUT TO CHECK THE DOORS ONCE MORE, THIS TIME INCLUDING THE LIFTGATE. I UNLATCH THE LIFTGATE AND PULLED DOWN TO CLOSE IT. I NOTICE THE LEFT LIFTGEAR ARM JUTTING OUT BENEATH THE WINDOW. I NEVER REALIZED THAT THE LIFTGLASS ASSEMBLY IS SEPARTE FROM THE GATE. I PULLED THE LIFTGLASS UP AND SAW THAT THE LEFT LIFTARM WAS NOT ATTACHED TO THE BRACKET AS WAS THE RIGHT LIFTARM. I TRIED TO DETERMINE IF THE ARM HAD BROKEN OFF THE BRACKET, BUT THERE WERE NO INDICATION OR SIGNS(SHEARED OR JAGGED EDGES, ONLY MINIMAL RUSTING) OF THIS HAPPENING. I CHECKED THE RIGHT LIFTARM ASSEMBLY TO SEE IF IT WAS ATTACHED TO ITS BRACKET, AND IT WAS. I PULLED THE GLASS DOWN, TO SHUT IT CLOSE. AT THIS POINT THE GLASS SHATTERED/EXPLODED, WITH THE ELECTRONIC/HYDRAULIC HOSE KEEPING THE GATE ASSEMBLY FROM FALLING OUT COMPLETELY. I TAKEN MY VEHICLE TO MY DEARLERSHIP THE FOLLOWING MONDAY JULY 26, TO HAVE THEM TO ORDER THE FULL LIFTGATE ASSEMBLY, BUT THEY INFORMED ME THAT FORD WOULD NOT PAY FOR THE COST OF REPAIR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080931July 13, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SUSPENSION:REAR
AT 43577 MILES I AM HAVING TO REPLACE MY REAR-END. THIS IS GOING TO COST APPROXIMATELY. 1500.00. ALSO ABS SENSOR HAS TO BE REPLACED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081435July 7, 2004
SEATS:FRONT ASSEMBLY:RECLINER
WHEN ATTEMPING TO MOVE CONSUMER'S SIDE SEAT FORWARD RECLINER COLLAPSED INTO THE REAR SEAT. CONSUMER TOOK THE VEHICLE TO THE DEALER, AND MECHANIC DETERMINED THAT THE SEAT BOLT FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081527June 29, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING, VISIBILITY:GLASS, SIDE/REAR, STEERING:COLUMN, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
PROBLEMS WITH VEHICLE'S TRANSMISSION AT VARIOUS SPEEDS. *MR THE ENGINE REMAINED SLIPPING, JUMPING, AND MAKING NOISES, THE REAR WINDOW DID NOT HOLD AND FELL ON THE CONSUMERS HEAD, THE STEERING COLUMN LOCKS, THE FUEL ENGINE READ EMPTY AND THE LIGHT WAS ON, THE INTERIOR COAT HOOKS HAD COME OUT OF THE WALLS, AND THE TRANSMISSION WAS JUMPING, CLUNKING, AND SLIPPING. *SC DUP OF 10022342_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10078803June 25, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
AT 34,365 MILES WE HAD TO REPLACE THE REAR END. IT WAS COVERED BY WARRANTY. NOW AT 58,472 MILES WE ARE HAVING TO REPLACE IT AGAIN. THIS TIME IT WILL COST APPROXIMATELY $1400.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074253June 23, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE CLOSING THE REAR DOOR THE WINDOW BROKE. THE DRIVER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE WINDOW NEEDED TO BE REPLACED DUE TO WORN PARTS. *NM PE04045_PCO PHONECON CONFIRMED RELATED TO INVEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076068June 10, 2004
TIRES
WHILE DRIVING 65 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE CONSUMER MANAGED TO PULL OVER TO CHANGE TIRE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. GOODYEAR#P24570R16 PLEASE PROVIDE THE DOT NUMBER AND MODEL NAME OF TIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075196June 10, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING ON A NEIGHBORHOOD ROAD THE ENTIRE ACCELERATOR ASSEMBLY FELL OF ONTO THE FLOOR. I FOUND NO EVIDENCE OF THE NUTS USED TO AFFIX THE ASSEMBLY TO THE FIRE WALL. HAD THIS OCCURRED ON INTERSTATE DRIVING OR IN HEAVY CITY TRAFFIC AN ACCIDENT COULD HAPPEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073412June 4, 2004
STEERING
WHILE DRIVING AT LOW SPEED, THE DRIVER HEARD A LOUD KNOCKING SOUND COMING FROM THE FRONT OF THE VEHICLE. THIS CAUSED THE STEERING WHEEL TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. *JB *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071723June 4, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT LOW SPEEDS, THE VEHICLE DOWN SHIFTED TO LOW RANGE. *AK THE 4WD AND OVERDRIVE LIGHTS WHERE FLASHING AND WHINING ALONG WITH AN ALARM SOUND COMING FROM THE DASH. THE ENGINE WAS SHUT OFF AND THE KEY WAS REMOVED, BUT THE WHINING SOUND CONTINUED. *SC THE CONSUMER DISCONNECTED THE BATTERY AND THE NOISE STOPPED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074197May 25, 2004
STRUCTURE, POWER TRAIN:AUTOMATIC TRANSMISSION
FROM THE TIME THE CONSUMER PURCHASED THE VEHICLE THERE HAVE BEEN PROBLEMS WITH IT. THE TRANSMISSION IN THE VEHICLE MADE A LOUD CLUNKING SOUND. THE DEALER REPLACED THE TRANSMISSION ONCE BUT THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. THE HEAD LINER ON THE CEILING FELL DOWN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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