Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10253932January 6, 2009
STRUCTURE:BODY:TRUNK LID
TL*THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHEN THE TRUNK LID UNDER THE WINDOW WAS OPENED, THE CONTACT NOTICED A CRACK IN THE TRUNK LID. THE TRUNK LID WAS REPAIRED TWO YEARS AGO BY THE DEALER AND NOW A CRACK HAS REAPPEARED. THE MANUFACTURER WAS CALLED AFTER THE CONTACT TOOK HIS VEHICLE TO THE DEALER FOR A SECOND REPAIR. THE REPAIR WOULD COST $85; HOWEVER, THE CONTACT WANTS A FREE REPAIR BECAUSE IT IS A DEFECT AND WILL PROBABLY CRACK AGAIN. THE FAILURE MILEAGE WAS 47,000. UPDATED 02/05/09. *LJ UPDATED 02/10/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253563January 2, 2009
SEAT BELTS
TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED THAT VARIOUS SEAT BELTS WOULD NOT RETRACT PROPERLY. SHE TOOK THE VEHICLE TO THE DEALER ON SEVERAL OCCASIONS AND THEY REPLACED THE FIVE RETRACTORS FOR DIFFERENT SEATS IN THE VEHICLE. THE REAR DRIVER'S SIDE SEAT BELT WAS REPLACED AGAIN SEVERAL MONTHS AFTER THE ORIGINAL REPAIR. CURRENTLY, THE CAUSE OF THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE WAS 4,403 AND CURRENT MILEAGE WAS 27,900. UPDATED 02-23-09 *BF UPDATED 02/24/09. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253145December 29, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
ON DEC. 19, 2008, THE O/D LIGHT BEGAN TO FLASH AND THEN ON DEC.26TH THE SERVICE ENGINE SOON LIGHT CAME ON. AS I WAS DRIVING THE CAR BEGAN TO REV UP WHEN I WAS NOT MASHING THE GAS. I HAVE NOT DRIVEN IT SINCE. I CALLED THE FORD DEALERSHIP AND WAS TOLD TO DO A DIAGNOSTIC TEST ON IT, IT WOULD COST $98 PER ISSUE. I SEARCHED THE ISSUE ONLINE AND FOUND THAT MANY PEOPLE HAVE COMPLAINED ABOUT THIS AND HAVE PAID THOUSANDS OF DOLLARS TO HAVE IT FIXED. I WOULD LIKE TO KNOW IF THIS IS A RECALLABLE ISSUE DUE TO THE ABOUT OF COMPLAINTS? I JUST SPENT $300 HAVING THE DOOR AJAR SENSOR FIXED, SOMETHING THAT OTHERS HAVE ALSO COMPLAINED ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252649December 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE JUST PURCHASED A USED 2006 MERCURY MOUNTAINEER AWD V8. WHEN THE VEHICLE IS COMING TO A STOP, THE TRANSMISSION LUNGES FORWARD AS IT IS DOWNSHIFTING. IT FEELS JUST LIKE ANOTHER VEHICLE HAS HIT MY VEHICLE FROM BEHIND. THIS IS A DANGEROUS SITUATION SINCE AS THE VEHICLE LUNGES FORWARD, IT COULD HIT A PEDESTRIAN IN A CROSS WALK OR HIT ANOTHER VEHICLE IN FRONT OF ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252455December 21, 2008
STRUCTURE:BODY, STRUCTURE
THE FAILURE IS FOR A 2003 MERCURY MOUNTAINEER. THE FAILURE IS A CRACK IN THE LIFT GATE THAT OCCURS RIGHT ALONGSIDE THE MERCURY EMBLEM OR LOGO ON THE BACK OF THE TAILGATE OR LIFT GATE. THIS CRACK HAS BEEN REPORTED NUMEROUS TIMES HERE AND IN ONLINE FORUMS. TO ME SEEMS LIKE A DEFICIENCY OR A DEFECT IN THE MATERIAL THAT MAKES UP THIS PANEL THAT IS A PART OF THE LIFT GATE GLASS AND THE TAILGATE AS A UNIT'.. I WOULD ALSO LIKE TO ADD THAT THE 2002-2006 MERCURY MOUNTAINEERS AND THE FORD EXPLORER SHARE THIS SAME TAILGATE WITH THE SAME PROBLEM. MERCURY AND FORD ARE SOLELY TO BLAME FOR PRODUCING THIS FAULTY PART OF THE TAILGATE OR LIFT GATE AND SHOULD STEP UP AND RECALL THEM'.. I NOTICED MY FAILURE OR CRACK IN JUNE OF 2008 WITH LESS THAN 60K MILES ON IT. I AM AN ORIGINAL OWNER SINCE 2003. A BIG CONCERN IS SAFETY, SOMEONE WALKING BY THE SUV AND GETTING CUT ON THE SHARP PLASTIC, JUST LOOKING AT THE CRACK IS DISTURBING. HERE IN SOUTHERN CA. FAIRWAY FORD WANTS $425.00 AND CERRITOS FORD LINCOLN MERCURY WANTS $625.00 TO FIX THE SAME PROBLEM'.. I WAS MADE AWARE OF THIS PROBLEM IN 2004. WE WERE PICKING UP THE SUV AFTER HAVING THE REAR GLASS HINGES REPLACED PER THE RECALL. AT THAT TIME THE SERVICE WRITER AT VILLA FORD TOLD ME, TRY NOT TO PUSH ON THE EMBLEM TO CLOSE THE GLASS, THE PANEL WILL CRACK IN TIME'.. (1.) I WONDER HOW MANY OF THESE PANELS WERE REPLACED UNDER WARRANTY DUE TO THE CRACK? (2.) WHY FORD OR MERCURY NEVER DISCLOSED THE PROBLEM? I DID CALL MERCURY, THEY TOOK THE COMPLAINT AND SAID THEY WOULD PUT IT ON THE NHTSA WEB SITE, BUT THEY NEVER DID''''''*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252031December 16, 2008
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
WHILE COMING UP TO A RED LIGHT, THE VEHICLE STARTED MAKING A CLUNKING NOISE AND THE BRAKE PEDAL WENT TO THE FLOOR WHEN I TRIED TO STOP FOR THE RED LIGHT. I ALSO LOST POWER STEERING. LUCKILY, I FINALLY GOT THE SUV TO STOP AFTER I PUMPED THE BRAKES AND I WAS ABLE TO AVOID HITTING THE CAR IN FRONT OF ME. I WAS CLOSE TO MY HOME SO I SLOWLY DROVE TO MY HOUSE USING THE EMERGENCY BRAKE TO STOP IF NECESSARY. I CONTACTED MERCURY WHO TOWED THE SUV TO THEIR SHOP THE NEXT DAY ON THE 15TH OF DECEMBER. THEY HAVE HAD THE VEHICLE ALL DAY ON THE 15TH AND 16TH AND TOLD ME THAT I COULD PICK IT UP ON THE 17TH. THEY COULDN'T, HOWEVER. FIND ANYTHING WRONG WITH THE VEHICLE AND SAID THE COMPUTERS SAY EVERYTHING IS FINE. THEY CLAIM THERE IS NOTHING WRONG AND ARE GIVING ME THE VEHICLE BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252041December 16, 2008
ENGINE AND ENGINE COOLING
WE REALLY DON'T HAVE ANY INFORMATION REGARDING THE INCIDENT. THE CAR HAD BEEN PARKED OUTSIDE FOR APPROXIMATELY 4 HOURS, WHEN UPON WAKING AT AROUND 3:50 AM ON SUNDAY MORNING, I SMELLED A STRANGE ODOR EMANATING FROM SOMEWHERE IN THE HOUSE. AS I INVESTIGATED, I SOON FOUND OUT THAT THE SMELL WAS NOT IN THE HOUSE, BUT OUTSIDE, AND THAT'S WHEN I FOUND MY CAR ABLAZE. THE FIRE DEPARTMENT HAD ALREADY BEEN CALLED BY THE TIME I REALIZED WHAT IT WAS, AND THE FIRE WAS PUT OUT. NO POLICE CAME, AND NO REPORT WAS FILED. THE ONLY INFORMATION GIVEN TO ANY OFFICIAL WAS MY NAME, MY CELL NUMBER, THE LICENSE PLATE NUMBER, AND POSSIBLY THE VIN. THE 1997 MERCURY MOUNTAINEER NOW SITS IN MY DRIVEWAY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10251697December 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION IS SLIPPING. I NOTICED WHEN PUTTING VEHICLE IN REVERSE IT JERKS REAL HARD INTO GEAR. ALSO COMING TO A STOP AND WHEN TAKING OFF FROM A STOP THE TRUCK WILL JERK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251207December 9, 2008
STRUCTURE:BODY
WHEN APPROACHING MY VEHICLE (2002 MERCURY MOUNTAINEER) FROM BEHIND, I NOTICED A CRACK IN THE CENTER OF THE LIFTGATE PANEL, BEGINNING AT THE BOTTOM OF THE WINDOW AND EXTENDING TO THE HANDLE. I RESEARCHED THIS ON THE INTERNET AND FOUND THAT IT IS A PROBLEM WHICH HAS OCCURRED IN FORD-MANUFACTURED SUVS, INCLUDING THE MOUNTAINEER AND EXPLORER. I CALLED THE SERVICE MANAGER OF THE DEALERSHIP WHERE I PURCHASED THE VEHICLE. HE WAS FAMILIAR WITH THE PROBLEM AND STATED THAT THE PANEL WILL NEED TO BE REPLACED. SINCE THERE IS NO RECALL ISSUED, THERE WAS NOTHING HE COULD DO. I THEN CALLED FORD CUSTOMER SERVICE AND SPOKE TO A PERSON WHO TOLD ME THAT FORD COULD NOT PROVIDE ASSISTANCE SINCE MY VEHICLE WAS OUT OF WARRANTY. SINCE THIS IS AN OBVIOUS DEFECT IN THE PRODUCT, I BELIEVE THAT FORD SHOULD ISSUE A RECALL AND COVER THE REPAIR COST. FORD SHOULD STAND BEHIND THE QUALITY OF ITS VEHICLES AND IF THERE IS A PROBLEM, THEN IT SHOULD PROVIDE THE CUSTOMER WITH A SATISFACTORY REMEDY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251232December 9, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN I STOP MY TRANNY KICKS AND IT FEELS LIKE I GOT HIT IN THE REAR. I TOOK IT TOO FM DEALER AND THEY ADJUSTED THE COMP, BUT DIDN'T FIX THE PROB. IT GOT WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251108December 8, 2008
UNKNOWN OR OTHER
VEHICLE PAINT PEELING FROM FRONT HOOD. MERCURY DEALER (NORTHGATE LINCOLN MERCURY, TAMPA, FLORIDA) AT FIRST SAID A ROCK HIT IT. ANOTHER SERVICE PERSON SAID ITS A DEFECT. THEY ONLY WANT TO COVER HALF THE COST OF GETTING HOOD PAINTED. VEHICLE BOUGHT NEW FROM THE DEALER. TSB ISSUED BY FORD CONCERNING THE ISSUE. DEALER OVERESTIMATED ESTIMATE TO REPAINT HOOD ($1000 DOLLARS) WANTS ME TO PAY A LOST $500 DOLLARS FOR A DEFECT THEY KNOW ABOUT.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250330December 1, 2008
TIRES, TIRES:SIDEWALL, SUSPENSION
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE HAS TOYO OPEN COUNTRY AT TIRES, SIZE P22570R15 (NA). THE TIRES WERE PURCHASED BRAND NEW IN MAY OF 2007 FROM JENSEN TIRE COMPANY WHILE DRIVING 15 MPH. AT 36,000 MILES, THE REAR PASSENGER TIRE BLEW OUT IN JUNE OF 2008. THE REPAIR SHOP STATED THAT THE TIRE WAS WORN DOWN TO THE STEEL. THE TIRE COMPANY FROM WHERE THE TIRE WAS PURCHASED IS PROVIDING REIMBURSEMENT FOR THE FAILED TIRE. THE REMAINING TIRES WERE INSPECTED BY OTHER SHOPS AND EACH SHOP RECOMMENDED THAT THE REST OF THE TIRES BE REPLACED. TOYO STATED THAT THE TIRES NEEDED AN ALIGNMENT. THE CONTACT STATED THAT AN ALIGNMENT HAD JUST BEEN PERFORMED; HOWEVER, THE MANUFACTURER ADVISED HER TO HAVE ANOTHER ONE. WHILE THE VEHICLE WAS AT THE SHOP, THE MECHANIC STATED THAT THE BALL JOINTS WERE DEFECTIVE DUE TO THE DAMAGE CAUSED BY THE TIRES AND NEEDED TO BE REPLACED. THE BALL JOINTS HAVE NOT BEEN REPLACED AND THE MANUFACTURER IS REFUSING RESPONSIBILITY FOR THE REPAIRS. THE FAILURE MILEAGE WAS 34,200 AND CURRENT MILEAGE WAS 123,402.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250359December 1, 2008
STRUCTURE:BODY
THE FAILURE IS FOR A 2004 MERCURY MOUNTAINEER AND THE FAILURE IS A CRACK IN THE LIFT GATE THAT OCCURS RIGHT ALONGSIDE THE MERCURY EMBLEM OR LOGO ON THE BACK OF THE TAILGATE OR LIFT GATE. THIS CRACK HAS BEEN REPORTED NUMEROUS TIMES ON ONLINE FORUMS AND TO ME SEEMS LIKE A DEFICIENCY IN THE MATERIAL THAT MAKES UP THE LIFT GATE OR TAILGATE. (I.E. - THE LOGO IS SO BIG AND THE MATERIAL AROUND THE LOGO EMBLEM SO THIN THAT IT CRACKS UNDER PRESSURE AND CHANGE IN TEMPERATURE) I WOULD ALSO LIKE TO ADD THAT I HAVE BEEN TOLD THAT THE FORD EXPLORER HAS A RECALL FOR THIS EXACT TYPE OF PROBLEM, YET MERCURY HAS YET TO ISSUE A RECALL FOR THE MOUNTAINEER. THE VEHICLES THAT HAVE INCURRED THIS TYPE OF PROBLEM HAVE BEEN AROUND THE SAME YEARS (2004-2006 MODELS - OR AT LEAST THE VEHICLES THAT I HAVE SEEN THIS PROBLEM OCCUR IN.) 1. THE EVENTS THAT HAVE LED UP TO THIS FAILURE INCLUDES: MERCURY AND FORD ARE SOLELY TO BLAME FOR PRODUCING A FAULTY TAILGATE OR LIFT GATE ON THESE VEHICLES AND SHOULD RECALL THEM. THE CHANGE IN TEMPERATURE ALONG WITH AVERAGE USAGE OF SHUTTING OR CLOSING THE TAILGATE WOULD CAUSE A VIBRATION TO PROMOTE THE TAILGATE TO CRACK. I NOTICED MY FAILURE OR CRACK IN MID-AUGUST OF 2008, I'VE OWNED MY VEHICLE SINCE 2004 BUT IT HAS BEEN GARAGED ALL OF THOSE YEARS EXCEPT FOR LAST YEAR, WHICH COULD EXPLAIN WHY IT HAPPENED LAST YEAR (CHANGE IN TEMPERATURE MORE SEVERE). 2. I HAVE NOTED HOW THE FAILURE OCCURS, ITS CONSEQUENCES INCLUDE A CRACK IN THE LIFT GATE OF THE VEHICLE, WHICH IS AESTHETICALLY NON-APPEALING, AND THIS COULD LEAD TO A LARGER CRACK IN THE LIFT GATE THAT COULD EVENTUALLY CAUSE MAJOR PROBLEMS FOR THE VEHICLE. THIS CRACK (WHICH IS NOT MINOR, 3 - 5 INCHES USUALLY) COULD ALSO REDUCE OR LEAD TO COMPROMISING THE VEHICLES STRUCTURAL INTEGRITY AND REDUCE CRASH TEST RATINGS. THIS IS A BIG CONCERN FOR YOUR SAFETY. 3. I PERSONALLY SPENT OVER $400 TO REPLACE THE ENTIRE LIFT GATE. I SHOULD BE REIMBURSED AND MERCURY SHOULD RECALL THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250011November 27, 2008
POWER TRAIN:DRIVELINE
PURCHASED THE 2003 MERCURY, MOUNTAINEER, AWD VEHICLE NEW ON 6/17/03. ON 05/10/06 AT 50515, THE LEFT FRONT HUB BEARING HAD TO BE REPLACED. A VISUAL EXAM INDICATED WATER DAMAGE WITH BEARING SEIZURE. ON 11/24/08 AT 88826, THE SAME PROBLEM AS THE EARLIER HUB REPLACEMENT WAS DIAGNOSED. AT THIS TIME BOTH THE LEFT AND RIGHT FRONT BEARING HUBS HAD TO BE REPLACED. THE RIGHT FRONT HUB WAS PRACTICALLY FROZEN AND SHOWED SIGNS OF HEAT FATIGUE TO THE OUTER CASING. BOTH HUBS SHOWED RUST AND PITTING. I MAINTAINED POSSESSION OF BOTH HUBS FOR FUTURE REFERENCE. THERE IS NO DOUBT IN MY MIND THAT HAD THE HUB LOCKED UP ON THE HIGHWAY WHILE TRAVELING AT HIGHWAY SPEEDS, (70MPH) A POTENTIAL FOR A ROLLOVER ACCIDENT EXISTED. ON 11/21/06, A REAR DIFFERENTIAL NOISE WAS DIAGNOSED. THE REAR DIFFERENTIAL WAS REBUILT. ON 11/24/08 THE NOISE WAS AGAIN HEARD COMING FROM THE REAR. APPARENTLY THE NOISE FROM THE FRONT BEARINGS DAMAGE SHIELDED THE REAR DIFF. NOISE. I NOTICE ONLY ONE OTHER COMPLAINT FOR THE PARTICULAR MODEL YEAR, HOWEVER THE BASIC DRIVE TRAIN DESIGN HAS NOT CHANGED FOR MERCURY OR FORD EXPLORER FOR SOME TIME AND OTHER MODEL YEARS MAY ALSO HAVE EXPERIENCED THIS PROBLEM. THERE IS NO REASON THAT A REAR DIFFERENTIAL SHOULD NOT GO 100000 PLUS MILES WITHOUT A PROBLEM AND LIKEWISE THERE IS NO REASON THAT THE FRONT HUBS SHOULD NOT BE ABLE TO ROLL UP 100,000 MILES WITHOUT A PROBLEM. THIS IS CLEARLY A DESIGN FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249530November 21, 2008
STRUCTURE:BODY
CRACK APPEARED IN BODY OF VEHICLE IN THE BACK ABOVE AND AROUND THE MERCURY EMBLEM. IT CONTRACTS AND EXPANDS DEPENDING ON THE TEMPERATURE. THERE WAS NO CRASH, IMPACT OR ANYTHING THAT CAUSED THIS FAILURE. IT IS A DEFECT IN THE BODY. THE CONSEQUENCES OF THIS ARE THE INABILITY TO USE THE HATCH, THE REPAIR BILL AND THE DEPRECIATION OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249428November 20, 2008
FUEL SYSTEM, GASOLINE
LEAKING EVAPORATIVE EMISSION FUEL TUBE, THAT RUNS ACROSS THE TOP OF THE GAS TANK, VEHICLE COULD HAVE CAUGHT FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249272November 19, 2008
TIRES, TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE VEHICLE HAS FIRESTONE STEELTEX A/T TIRES. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE BEGAN TO SWERVE FROM SIDE TO SIDE. THE DRIVER PULLED ONTO THE SIDE OF THE ROAD AND DISCOVERED THAT THE REAR PASSENGER TIRE HAD TREAD SEPARATION. THE TIRE SIZE WAS UNKNOWN. THE CURRENT MILEAGE WAS 102,172 AND FAILURE MILEAGE WAS 102,162.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248412November 11, 2008
STRUCTURE
I OPENED REAR LIFTGATE AND REMOVED SOME ITEMS AS USUAL. UPON TRYING TO LET THE GATE DOWN 1/4 WAY DOWN THE GLASS SHATTERED. THE STRUTS HUNG NOT ALLOWING ME TO BE ABLE TO CLOSE GATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248253November 10, 2008
STRUCTURE:BODY
CRACK ON REAR HATCH FROM TOP OF HATCH DOWN AND AROUND THE EMBLEM (UNDER THE REAR WINDOW). VEHICLE IS A 2004 MERCURY MOUNTAINEER WITH 75K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248300November 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES
TRANSMISSION SLIPPING AND RECENTLY WITHIN THIS MONTH NOTICED A CRACK IN THE LIFTGATE AND THE LIFTGATE WILL NOT RISE FULLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Mountaineer