Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10393076March 28, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED WHEN THE CONTACT OPENED THE REAR LIFTGATE WINDOW AND THE HINGE FRACTURED FROM THE VEHICLE. THE WINDOW FELL ONTO THE CONTACT AND ANOTHER INDIVIDUAL RESULTING IN TWO INJURIES. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED NOR REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 150,596.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10392333March 21, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED THAT THERE WAS A LARGE CRACK ON THE REAR LIFT-GATE DOOR PANEL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 85,000. THE CURRENT MILEAGE WAS 98,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392156March 18, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR DECKLID PANEL WAS CRACKED DUE TO THE COLDER WEATHER TEMPERATURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO ADVISED THAT THEY WERE AWARE OF THE ISSUE BUT THE CONTACT WOULD BE LIABLE FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO TOOK A COMPLAINT BUT OFFERED NO FURTHER ASSISTANCE. THE CURRENT MILEAGE WAS 92,489 AND THE FAILURE MILEAGE WAS APPROXIMATELY 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392182March 18, 2011
STRUCTURE:BODY
I HAVE A 2005 MOUNTAINEER THAT HAS A CRACK IN THE PLASTIC BELOW THE REAR WINDOW THAT GOES AROUND THE MERCURY EMBLEM. THIS WAS NOTICED IN JANUARY OF 2011. THIS VEHICLE WAS NOT INVOLVED IN AN ACCIDENT. SINCE THEN I HAVE NOTICED FOUR OTHER MERCURY MOUNTAINEERS WITH THE SAME CRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390198March 15, 2011
SEAT BELTS
TL*THE CONTACT OWNS A 1997 MERCURY MOUNTAINEER. HE ATTEMPTED TO PUT THE DRIVERS SIDE SEAT BELT ON AND THE BUCKLE WOULD NOT SNAP INTO PLACE. THE FAILURE HAD BEEN ON GOING FOR ONE WEEK. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390288March 15, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE RADIATOR WAS LEAKING ON THE UPPER RIGHT HAND SIDE OF THE VEHICLE. HE HAD TO REPLACE THE RADIATOR THREE TIMES DUE TO THE IDENTICAL FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THERE WAS A LEAK AND STATED THAT THE RADIATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386293March 3, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 1997 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE WOULD NOT STOP. THE CONTACT WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE AS IT ACCELERATED. THE LEFT SIDE OF THE VEHICLE BEGAN TO SKID ABNORMALLY AND THE CONTACT CRASHED INTO A WIRE FENCE. THE VEHICLE THEN ROLLED OVER AND CRASHED INTO SEVERAL TREES BEFORE COMING TO A STOP. THE PASSENGER SUSTAINED MAJOR INJURIES TO THE HEAD AND BODILY TRAUMA. THE CONTACT SUSTAINED INJURIES TO THE HEAD. THE CONTACT AND PASSENGER WERE TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10386157March 2, 2011
EQUIPMENT, ENGINE AND ENGINE COOLING
2006 MERCURY MOUNTAINEER. RADIATOR BEING REPLACED FOR THE 2ND TIME IN 8 MONTHS. ACCORDING TO THE MECHANIC THE RADIATOR IS COMPLETELY CORRODED BOTH TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384168February 23, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A FRACTURE IN THE PANEL OF THE REAR LIFTGATE FROM THE BOTTOM OF THE WINDOW TO THE BASE OF THE LIFTGATE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSIS OR REPAIRS. THE CONTACT STATED THAT THE REAR LIFTGATE WAS INOPERABLE. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384070February 22, 2011
POWER TRAIN, STRUCTURE
REAR DOOR PANEL CRACKED, VISUAL, THEN FOUND SEVERAL MORE 2004 MOUNTAINEERS WITH THE SAME CRACK, NOW A LAWSUIT HAS BEEN FILED AS CLASS ACTION, I HEAR A NOISE MECHANICAL GRIND FROM REAR OF VEHICLE, STOP BY A FORD DEALER TO GET A TRADE IN PRICE, AND SEE IF ANYTHING IS MENTIONED, THEY TELL ME TO GET MY CAR FIXED, !! NO MENTION THEY KNEW OF THE PROBLEMS, NOW I READ TRANSMISSION PROBLEMS, GLASS VISIBILITY PROBLEMS, CRUISE CONTROL FIRE, PROBLEMS MY CAR'S CRUISE QUIT WORKING, ON AND ON IT GOES, LISTS OF LISTS OF PROBLEMS, I KNOW CARS WEAR OUT BUT TO KNOW THERE ARE PROBLEMS AND HIDE THEM, NEEDS ACTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383234February 18, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 MERCURY MOUNTAINEER. WHILE HAVING THE VEHICLE SERVICED FOR ROUTINE MAINTENANCE AT AN AUTHORIZED DEALER THE CONTACT COULD SMELL A BURNING ODOR. THE CONTACT WAS TOLD THE ENGINE MANIFOLD WAS CRACKED AND LEAKING. THE VEHICLE WAS REPAIRED. A FEW DAYS LATER THE VEHICLE BEGAN SHAKING WHILE STOPPED. THE VEHICLE WAS TAKEN BACK TO AN AUTHORIZE DEALER WHERE THE CONTACT WAS TOLD THE ENGINE COILS AND SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 46,845. UPDATED 03/24/11*LJ UPDATED 1/4/11 *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10383050February 17, 2011
AIR BAGS:FRONTAL
TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED SHE WAS AT THE DEALER PURCHASING THE VEHICLE WHEN SHE NOTICED THE AIR BAG LIGHT WAS ILLUMINATED. THE TECHNICIANS REPAIRED THE VEHICLE. THE CONTACT WAS NOT SURE OF THE REPAIRS MADE. AFTER THE REPAIRERS WERE MADE, THE CONTACT WAS PARKED WHEN THE FRONT DRIVER SIDE AIR BAG DEPLOYED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIANS REPLACED THE AIR BAG AND THE RESTRAINT CONTROL MODULE. HOWEVER, THE AIR BAG DEPLOYED A SECOND TIME. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED HER TO CONTACT THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND STATED THEY WOULD HAVE TO PERFORM A DIAGNOSTIC TEST ON THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382910February 16, 2011
AIR BAGS:SIDE/WINDOW
I WAS DRIVING ON THE HIGHWAY AT ABOUT 55MPH IN A 2004 MERCURY MOUNTAINEER AND SUDDENLY BOTH SIDE CURTAIN AIRBAG DEPLOYED. THERE WAS NO ACCIDENT, NO IMPACT, NO POTHOLES, NO VEERING OR RUNNING OFF THE ROAD; JUST DRIVING AND IT HAPPENED. SCARED ME HALF TO DEATH. I WAS ABLE TO COMPOSE MYSELF WELL ENOUGH TO NOT WRECK. FURTHERMORE, THERE WAS NO WARNING FROM THE DASH FOR THE AIRBAG TO INFORM ME OF ANY MALFUNCTIONS OR PROBLEM WITH THE AIRBAG SENSOR OR MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382969February 16, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2006 MERCURY MOUNTAINEER DRIVING ON THE HIGHWAY, SUDDENLY THE COOLANT TEMPERATURE WENT UP CRAZILY AND THE ENGINE SOUNDED HORRIBLE AND LOST POWER. FORTUNATELY STOPPED BY THE ROADSIDE AND FOUND THE RADIATOR WAS LEAKING AND COOLANT IS ALMOST EMPTY. SEARCHED AROUND THE WEB AND FOUND THAT FOR 4.0 ENGINE FROM FORD AND MERCURY, THIS IS PRETTY NORMAL PROBLEM DUE TO A DESIGN DEFECT. PEOPLE ARE CHANGING RADIATOR EVERY YEAR. NEVER HEARD SUCH RIDICULOUS THING THAT NOWADAYS THE RADIATOR LAST SO SHORT TIME. IT SHOULD LAST LIFE TIME OF THE CAR. FORD APPARENTLY KNEW IT, HOWEVER, THEY ONLY ANNOUNCED A TSB IN 2009 WHEN MOST OF THE WARRANTIES WERE GONNA EXPIRE. THEY SHOULD ISSUE A RECALL. THIS IS A DESIGN PROBLEM AND IT POSES LIFE THREATENING RISKS. I GUESS THEY JUST DON'T CARE ABOUT CUSTOMERS. THE CUSTOMERS NEED TO REPAIR OUT OF THEY OWN POCKETS, WHICH SUPPORT FORD'S CHAIN DEALERS SERVICE DEPARTMENTS. WELL, SOUNDS A GOOD PLAN FOR THEM. WELL, THE CUSTOMERS ARE NOT STUPID. THEY ARE CHANGE TO JAPANESE CARS, WHICH HAVE FAR LESS PROBLEMS. I WILL NEVER A FORD?MERCURY CAR AND WOULD BE GLAD TO SEE THEM GO BANKRUPTCY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382797February 15, 2011
STRUCTURE
I HAVE TWO COMPLAINTS INVOLVING THE BACK LIFTGATE ON MY 2004 MERCURY MOUNTAINEER. IN 2008, WITH APPROX 45K MILES ON IT, A CRACK DEVELOPED ABOVE AND BELOW THE EMBLEM ON THE LIFTGATE (LIKE SEVERAL OTHERS I'VE NOTICED ON THIS WEBSITE). THE DEALER DIDN'T EVEN LOOK AT IT BUT SAID THEY WERE AWARE OF THE PROBLEM AND IT WOULD COST ME $500 FOR A NEW LIFTGATE! I DECLINED AT THAT TIME. MORE RECENTLY, THE BACK WINDOW HINGES BROKE AND MY WIFE WAS THERE TO CATCH IT. SHE SPOKE TO THE DEALER AND THERE WAS NO RECALL FOR IT AND, ONCE AGAIN THEY WANTED TO SELL A NEW HATCH TO US FOR OVER $1000 INCLUDING PARTS AND LABOR. WE TOOK IT TO OUR LOCAL BODY SHOP AND THEY FIXED IT FOR $183 AND GOT THE NEW HINGES DIRECTLY FROM THE MERCURY DEALER WE SPOKE TO EARLIER. THESE ITEMS SHOULD HAVE BEEN RECALLED AND PEOPLE REIMBURSED FOR THEIR EXPENSES RELATING TO GETTING THEM FIXED ON THEIR OWN. I CANNOT BRING MYSELF TO BUY ANOTHER FORD PRODUCT IF THEY DON'T ACCEPT RESPONSIBILITY FOR THEIR DEFECTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382659February 14, 2011
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS HAVING A REGULAR MAINTENANCE PERFORMED THE MECHANIC NOTICED THE RADIATOR WAS CRACKED. ALSO, THE TEMPERATURE GAUGE DID NOT INDICATE THAT THE VEHICLE WAS HOT. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE RADIATOR WAS CRACKED CAUSING A LEAKAGE AND IT NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO REFUSED TO PROVIDE ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE 42,000 AND CURRENT MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381474February 10, 2011
AIR BAGS, EQUIPMENT
OWN A 2005 MERCURY MOUNTAINEER. SINCE I'VE PURCHASED IT I'VE HAD ISSUES WITH THE AIRBAG LIGHT STAYING ON, THE SEATBELTS NOT REGISTERED AS BEING UNDONE AND THE GAS NOT REGISTERING (I FILL IT UP AND IT SAYS THE LAST AMOUNT AND WILL NOT SAY IT'S FULL UNTIL SOMETIMES 2-3 DAYS). I'M MOST CONCERNED ABOUT THE AIRBAGS AND THE SEATBELTS. I SEEN THAT EARLIER MODELS AND 2006 HAVE ISSUES WITH THE AIRBAG NOT DEPLOYING. THE DEALERSHIP HAS REPLACED THE SENSOR 3 TIMES FOR THE AIRBAG AND PUT IN A NEW SEAT BELT SYSTEM ABOUT 15 MOS. AGO. THE DEALERSHIP WILL NOT COVER IT AGAIN AND SAYS I NEED TO PAY FOR IT. THIS HAS BEEN AN ONGOING PROBLEM AND FROM THE WEB RESEARCH, IT'S NOT PROBLEMS THAT MERCURY/FORD IS UNAWARE. THESE ARE SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381291February 9, 2011
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. WHILE DRIVING 12-14 MPH AND ATTEMPTING TO SLOW DOWN TO A STOP, THE VEHICLE LUNGED FORWARD. THE CONTACT DEPRESSED THE BRAKE PEDAL MORE FIRMLY TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO COULD NOT DUPLICATE THE FAILURE. ONCE WHILE DRIVING IN REVERSE, THE VEHICLE LUNGED FORWARD AND PINNED HIS SON BETWEEN HIS VEHICLE AND ANOTHER. THE CHILD SUSTAINED ARM INJURIES. NO POLICE REPORT WAS FILED. THE FAILURE HAD BEEN OCCURRING SINCE 2008. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CONTACT WAS UNSURE OF WHAT THE DEALER DID TO REMEDY THE PROBLEM. THE FAILURE CONTINUED AND PROGRESSED TO A MORE CONSISTENT PROBLEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 50 AND THE CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10380822February 5, 2011
UNKNOWN OR OTHER
OWNER OF A 2006 MERCURY MOUNTAINEER. I PURCHASED MY VEHICLE IN FEBRUARY 2010. THE RETRACTABLE RUNNING BOARDS DO NOT OPERATE PROPERLY. SOMETIMES UP THEN DOWN ONE UP THE OTHER DOWN. DISCONNECTING MOTOR OR PULLING FUSES ARE NOT THE ANSWERS. STEEL MIXED WITH ALUMINUM PINS IS BAD BUT CAN BE FIXED. I REVIEWED NUMEROUS ON-LINE COMPLAINTS AND WANTED TO KNOW WHY THIS ITEM HAS NOT BEEN RECALLED. THE BOARDS HALF WAY DOWN IS A CONSTANT TRIP HAZARD WHEN GETTING IN AND OUT OF THE VEHICLE. 1500 DOLLARS TO REPLACE THE ENTIRE UNIT IS THE WRONG ANSWER. THIS IS CLEARLY A DESIGN PROBLEM ON A GREAT VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381944February 4, 2011
ELECTRICAL SYSTEM, SEATS
WHILE DRIVING, THE DRIVER'S SIDE DOME LIGHT CAME ON AND THE SEAT MOVED ALL THE WAY BACK. NOW, WHEN YOU START THE CAR, THE SEAT WILL MOVE ALL THE WAY BACK AND HAS TO BE MANUALLY, WITH POWER BUTTON, PUT INTO A COMFORTABLE POSITION FOR DRIVING. THE SEAT CONTINUES TO MOVE BACK BY ITSELF AT RANDOM TIMES. MANY TIMES THE PROBLEM OCCURS WHEN DRIVING, EVEN AT 30 MPH OR LESS, OVER A BUMP IN THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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