Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10448358February 17, 2012
SEAT BELTS
DRIVER'S SEAT BELT WILL NOT FASTEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448098February 15, 2012
SEATS
WHILE DRIVING ON A FEW DIFFERENT OCCASIONS NOW, MY DRIVER'S SEAT WHICH IS POWER OPERATED MOVED BACKWARDS ON ITS OWN AND THE INTERIOR LIGHTS CAME ON. I HAD TO READJUST THE SEAT MYSELF AND THEN THE INTERIOR LIGHTS WENT OUT ONCE THE SEAT WAS READJUSTED. THE FIRST TIME IT HAPPENED I THOUGHT IT WAS JUST A FLUKE AS I HAVE ONLY OWNED THIS VEHICLE A LITTLE OVER A MONTH. IT HAS HAPPENED MAYBE 4-5 TIMES NOW. TODAY I WAS GOING AROUND A CURVE IN THE ROAD AND IT HAPPENED. IT REALLY COULD HAVE CAUSED AN ACCIDENT BECAUSE IT WAS ON THE INTERSTATE AND I WAS TRAVELING 55-60 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446752February 5, 2012
STEERING, POWER TRAIN
WHILE ATTEMPTING TO PUT THE VEHICLE IN PARK, THE GEAR SHIFTER SNAPPED IN HALF. IT IS CURRENTLY ATTACHED BY JUST A WIRE. THE VEHICLE IS CURRENTLY STUCK IN REVERSE, AND THE KEY IS STUCK IN THE IGNITION. IT SNAPPED OFF FROM THE HOUSING UNIT, PART OF THE BOLT IS LEFT IN THE GEAR SHIFTER AND THE REST IS INSIDE THE STEERING COLUMN. THE BATTERY HAD TO BE DISCONNECTED, SINCE UNABLE TO TAKE THE KEY OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446357February 3, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE AUTOMATIC FUEL PUMP SHUT OFF WOULD ACTIVATE WHENEVER FUEL WAS DISPENSED INTO THE FUEL TANK AT ANY FUEL LEVEL CAPACITY. IN 2009, THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FUEL VALVE WAS REPLACED. THE SIMILAR FAILURE RECURRED AND THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 03/16/12 *BF THE CONSUMER STATED THE VEHICLE WOULD ONLY TAKE A GALLON OF GAS. UPDATED 05/11/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446394February 3, 2012
SEATS, ELECTRICAL SYSTEM
WHILE DRIVING AT ANY SPEED THE SEAT WILL GO BACK TO ITS PARKED POSITION AND THE INTERIOR LIGHT COMES ON AS IF THE CAR WAS SHUT OFF. YOU TOUCH THE KEY IGNITION AND THE SEAT GOES BACK TO DRIVING POSITION AND THE LIGHT GOES OUT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445576January 27, 2012
ENGINE AND ENGINE COOLING
I PURCHASED A 2002 MERCURY MOUNTAINEER ON 4/11/2011. AS I WAS DRIVING IT HOME FROM THE DEALERSHIP, THE SAME DAY, I NOTICED SOME BLACK SMOKE COMING OUT THE BACK OF THE CAR. THERE WERE NO MESSAGES THAT CAME UP IN THE MESSAGE CENTER WINDOW SO I HAD NO CLUE WHAT WAS HAPPENING. AS I LOOKED BACK UP FROM THE REAR VIEW MIRROR, I NOTICED A FIRST RESPONDERS TRUCK NEXT TO THE DRIVERS WINDOW WHO WAS YELLING " GET OUT OF THE VEHICLE, ITS ON FIRE!" IMMEDIATELY I PULLED OVER AND MY MOTHER AND I HAD TO JUMP FROM THE VEHICLE BECAUSE THE ENTIRE ENGINE AREA WAS ENGULFED WITH FLAMES. I WAS INJURED WHILE I WAS FLEEING FROM THE VEHICLE. THE FIRE DEPARTMENT AND STATE TROOPERS WERE ENROUTE AND MY VEHICLE WAS HOSED DOWN AND TOWED. I ALMOST DIED IN THIS VEHICLE BECAUSE OF THE REAR DIFFERENTIAL GOING OUT ON IT. THIS VEHICLE TYPE HAS HAD MANY PROBLEMS WITH THIS PART AND THEIR CUSTOMERS SHOULD BE COMPENSATED! THIS CAR IS A FIRE HAZARD! IF I WOULD HAVE HAD MY 3 SMALL CHILDREN IN THEIR CAR SEATS I MAY NOT HAVE BEEN ABLE TO GET THEM ALL OUT IN TIME. COMPENSATED!! *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10445157January 25, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN A VIBRATION WAS FELT AND THE TRANSMISSION BEGAN TO SLIP GEARS. THE FAILURE APPEARED TO OCCUR MORE FREQUENTLY IN WARM WEATHER TEMPERATURES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM. IN ADDITION, THE INSTRUMENT PANEL AND GAUGES WOULD ILLUMINATE INTERMITTENTLY AS A RESULT OF DEFECTIVE PIXELS. THE FRONT DRIVER'S SIDE POWER SEAT WOULD MOVE BACKWARD AND FORWARD FREELY WHILE THE VEHICLE WAS IN MOTION. THE CONTACT WOULD SHUT OFF THE VEHICLE AND ONCE RESTARTED, THE FAILURES WOULD CORRECT INDEPENDENTLY UNTIL LATER RECURRING WITHOUT WARNING. IN ADDITION, THE HEADLIGHTS FAILED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE DEFECTS. THE APPROXIMATE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444359January 18, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED ANTI-FREEZE FUMES WERE INSIDE OF THE VEHICLE AND A PREGNANT PASSENGER BECAME ILL FROM THE FUMES. THE CONTACT LATER DISCOVERED THAT THE ANTI-FREEZE WAS LEAKING. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS 55,000 AND THE FAILURE MILEAGE WAS 42,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10444401January 18, 2012
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT SHE WAS UNABLE TO REFUEL THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THE FILLER NECK ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 101,000 AND THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443896January 16, 2012
VEHICLE SPEED CONTROL
SPEED CONTROL SHUT OFF WHILE DRIVING ON HIGHWAY @65 MPH. SCAREY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443895January 16, 2012
ENGINE AND ENGINE COOLING
SHUT OFF WHILE DRIVING LOST POWER STEERING ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443137January 9, 2012
POWER TRAIN
TRANSMISSION WILL NOT SHIFT INTO SECOND GEAR AND FROM WHAT I AM TOLD IS THAT FOR MY YEAR AND MODEL IT IS A MASS PROBLEM NOT JUST A ISOLATED INCIDENT MY CHECK TRANSMISSION LIGHT CAME ON THE DISPLAY MY OVER DRIVE LIGHT WAS FLASHING RAPIDLY AND ONLY DRIVES AT 20MPH NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441368December 27, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND SHUT OFF FOR APPROXIMATELY FORTY-FIVE MINUTES WHEN THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT APPEARED ON THE SCENE TO EXTINGUISH THE FIRE. THE FIRE DEPARTMENT ALSO INFORMED THE CONTACT THAT THE FIRE ORIGINATED ON THE DRIVER'S SIDE NEED THE INSTRUMENT PANEL. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 119,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10441264December 26, 2011
POWER TRAIN, VEHICLE SPEED CONTROL, WHEELS
MY 2006 MERCURY MOUNTAINEER HAS INTERMITTENTLY JOLTED OR LURCHED FORWARD WHEN STOPPING FOR LIGHTS AND STOP SIGNS AFTER SPEEDS OVER 30 MPH. HASN'T GOTTEN AWAY FROM ME BUT FEELS AS IF I AM GOING TO HIT SOMETHING OR SOMEONE AHEAD OF ME. EXTREMELY SCARY WHEN PEOPLE ARE IN CROSS WALK. I TOOK MY CAR TO THE FORD DEALER SHORTLY AFTER BUYING IT USED. THE DEALER CHECKED IT OUT AND DENIED IT WAS HAPPENING. THAT WAS YEARS AGO AND TONIGHT I SAW NUMEROUS COMPLAINTS ON ANOTHER WEBSITE ABOUT THIS PROBLEM. WAS LOOKING BECAUSE NOW I AM GETTING A GRINDING NOISE FROM MY WHEELS WHICH PERSISTS AFTER A BRAKE JOB THAT DIDN'T FIX IT AS I THOUGHT. BOTH PROBLEMS ARE SEPARATE BUT I SEE A PATTERN OF THEM ON THIS VEHICLE NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439981December 14, 2011
FUEL SYSTEM, GASOLINE
CHECK ENGINE LIGHT WAS ON. RAN DIAGNOSTICS TO DETERMINE THE FUEL TANK WAS NOT PULLING A VACUUM. DETERMINED THE FUEL FILLER NECK PIPE WAS CRACKED AT THE TOP OF THE LINE NEAR THE TANK CAP. WENT TO REPLACE THE FUEL FILLER NECK PIPE AND FOUND OUT WHERE THE PIPE MEETS THE TANK, MORE THAN 1/2 OF THE DIAMETER OF THE CONNECTION WAS MISSING (RUSTED THRU) AND BROKE OFF WHILE TRYING TO REMOVE THE HOSE (THE METAL ATTACHMENT FROM THE TANK IS STUCK IN THE FILLER NECK HOSE). THE OUTSIDE OF THE TANK WAS WET WITH FUEL. THE REST OF THE TANK IS SOLID WITH NO THIN WALLS. REPLACED TANK AND FILLER PIPE WITH NEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439000December 8, 2011
TIRES
TL* THE CONTACT OWNS A 1999 MERCURY MOUNTAINEER. THE VEHICLE WAS EQUIPPED WITH GOODYEAR WRANGLER TIRES, LINE SIZE: P235/75/R15, DOT NUMBER: RTN-ST235-75-15105S. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE FRONT PASSENGER SIDE TIRE BLEW. THE CONTACT LOST CONTROL OF VEHICLE AND DROVE INTO THE WOODS, CRASHING INTO SEVERAL TREES. THE CONTACT RECEIVED INJURIES TO THE RIBS, HEAD, BACK AND SHOULDERS. THE POLICE DEPARTMENT WAS CALLED TO THE SCENE AND A POLICE REPORT WAS FILED (SOUTH CAROLINA POLICE REPORT NUMBER: 40-8691422). THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10438753December 6, 2011
STRUCTURE:BODY
CAME OUT ONE MORNING TO DISCOVER THE REAR HATCH HAD A CRACK AROUND THE EMBLEM OF MY 2004 MERCURY MOUNTAINEER. CAR WAS PARKED IN DRIVEWAY AND WAS NOT HIT OR INVOLVED IN AN ACCIDENT. STARTED NOTICING THAT EVERY MERCURY MOUNTAINEER OF THE SAME BODY TYPE HAD SIMILAR CRACKS IN THE SAME LOCATION. CONTACTED FORD BUT DID NOT HAVE VIN #. EVENTUALLY CONTACTED FORD AGAIN WITH VIN # AND WAS TOLD THERE WAS NO RECALL AND THAT FORD WAS NOT ACCEPTING ANY RESPONSIBILITY . I TOLD FORD THAT IT IS AN OBVIOUS DEFECT TO NO AVAIL. I WILL NEVER BUY ANOTHER FORD PRODUCT IF THIS IS HOW THEY TREAT THEIR CUSTOMERS. THIS SHOULD BE A RECALL AND FORD SHOULD REPAIR THIS DEFECT. THE VALUE OF MY CAR HAS DECREASED BECAUSE OF THIS. I GOT A $500.00 ESTIMATE TO REPAIR IT BUT WAS TOLD IT WOULD PROBABLY HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437405November 27, 2011
POWER TRAIN, STRUCTURE:BODY:HATCHBACK/LIFTGATE
BEING HAVING PROBLEMS WITH REAR LIFT GATE [ NOT STAYING CLOSE, OPENS ANYTIME, IT WANTS TO BY ITSELF. MY TRANSMISSION PROBLEMS ERRATIC SHIFTING, HARD SHIFTING UP AND DOWN SHIFTING AND IN AND OUT SHIFTING ON REVERSE FROM PARK TO REVERSE PULLS VERY HARD. WHEN I BOUGHT THE CAR I TOLD THEM THEY LOOKED AT LIKE I DIDN'T KNOW WHAT I WAS SAYING THEY MADE AN APPOINTMENT FOR MECHANIC TO CHECK IT AND SAID IT WAS GOOD BUT IT WASN'T. I HAVE 84,000 MILES ON IT NEVER PULL A TRAILER WITH IT I'VE MADE 38 PAYMENTS ON IT. WHY DOES FORD PUTS A PRODUCT LIKE THAT AND ASKS ALOT OF MONEY FOR THE CAR THAT CAN'T EVEN MAKE TO 100,000 MILES THEY SHOULD BE OUT OF ACT. HOPE FORD WILL TAKE CARE OF THIS CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437300November 26, 2011
SEATS
WHILE DRIVING AT 55 MPH, THE DOME LIGHT WENT ON AND THE POWER SEAT STARTED TO MOVE BACK. I WAS UNABLE TO REACH THE BRAKES AND THIS NEARLY RESULTED IN A SERIOUS ACCIDENT WITH MY 2 KIDS IN THE CAR. I HAVE OWNED 2 OTHER MOUNTAINEERS AND NEVER HAD THIS PROBLEM BEFORE. THIS IS A TRUE SAFETY ISSUE. THIS HAS HAPPENED AGAIN OVER THANKSGIVING 2011 AND I WILL BE CALLING FORD ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437270November 25, 2011
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT SHE APPLIED THE BRAKE PEDAL WHILE DRIVING APPROXIMATELY 50 MPH AND THE FRONT DRIVERS SEAT BEGAN TO SLIDE BACKWARD. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIANS STATED THAT THE IGNITION WOULD HAVE TO BE REPLACED BECAUSE IT WAS AFFECTING THE ELECTRONIC FEATURE ON THE SEAT AND CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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