Mercury Mountaineer Complaints

1,992 consumer complaints on file.

#10523007July 3, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE PASSENGER SIDE HINGE THAT HOLDS THE LIFTGATE, CRACKED WHEN OPENING IT. THE SCREWS AR ALL STILL ATTACHED TO THE DOOR AND THE GLASS, AND THE ACTUAL HINGE FRACTURED AND SPLINTERED OFF. THE GLASS LIFTGATE IS NOW INOPERABLE AND HANGING BY A SINGLE HINGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522305June 28, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2007 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT OUT OF PARK. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DETERMINED THAT THE GEAR SHIFTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE SHIFT CABLE FAILED DURING ONE OF THE OCCURRENCES. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 43,236. UPDATED 09/18/13*LJ THE CONSUMER STATED WHEN SHE STARTED THE VEHICLE, THE GEAR SHIFT MOVED FREELY AND WOULD NOT ENGAGE ANY GEAR. THE VEHICLE WAS TOWED BY A FLATBED. IT WAS DETERMINED THE GEAR SHIFT LEVER CIRCUIT BOARD NEEDED TO BE REPLACED. ON JULY 3, 2012, THE GEAR SHIFT BECAME STUCK IN PARK. AGAIN, THE VEHICLE HAD TO BE TOWED. THE TECHNICIAN FOUND THE SHIFT CABLE OFF AND THE SHIFTER WAS NOT WORKING PROPERLY. THE SHIFTER WAS REPLACED. ONE MONTH LATER, THE GEAR SHIFT BECAME STUCK IN PARK AGAIN, AND WAS TOWED FOR A THIRD TIME. HOWEVER, UPON ARRIVAL IT WAS NOT STUCK IN PARK ANYMORE. SHE WAS INFORMED THAT THE SLIGHT INCLINE OF THE DRIVEWAY WHERE IT WAS PARKED MAY HAVE CAUSED THE WEIGHT OF THE VEHICLE TO SIT ON THE PARK BALL CAUSING THE GEAR TO HOLD THE SHIFTER. THE REPAIR SHOP RECOMMENDED THE CONSUMER ACTIVATE THE EMERGENCY BRAKE, AT ALL TIMES. ON JUNE 10, 2013. THE VEHICLE BECAME STUCK IN PARK AGAIN. THE CONSUMER CALLED THE REPAIR SHOP, AND SOMEONE CAME OUT TO HER HOUSE. ONCE THE TECHNICIAN ROCKED THE VEHICLE BACK AND FOURTH, IT CAME OUT OF PARK. THE CONSUMER WENT TO A TRANSMISSION SHOP, WHERE SHE WAS INFORMED THE ANGLE OF THE LEVER HAD BEEN MODIFIED 24 TIMES, THE ROD AND PAWL HAD BEEN MODIFIED 12 TIMES. UPDATE 09/26/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515789June 8, 2013
SEATS
WHEN YOU HIT A BUMP WHILE DRIVING THE DRIVER'S SEAT MOVES ALL THE WAY BACK TO THE EASY ENTER/EXIT POSITION AND THE DOME LIGHT COMES ON. I AM A SHORT PERSON OF 5' AND WHEN THIS HAPPENS I CANNOT REACH THE PEDDLES AND HAVE TO EXTEND MY ARMS ALL THE WAY TO REACH THE STEERING WHEEL. I HAVE TO REACH DOWN AND MANUALLY MOVE THE SEAT BACK. SINCE MY SPEED DECREASES SUDDENLY I AM AFRAID SOMEONE WILL REAR END ME ONE DAY. I UNDERSTAND THAT THIS IS HAPPENING ON MORE THAN ONE 2008 MERCURY MOUNTAINEERS AND TO HAVE IT REPAIRED WILL COST HUNDREDS OF DOLLARS. I AM RETIRED WITH A DISABILITY AND ON A FIXED INCOME AND CANNOT AFFORD TO HAVE THIS FIXED. THIS IS A SERIOUS SAFETY HAZARD AND DO NOT KNOW WHY FORD WILL NOT ISSUE A RECALL. I HOPE NO ONE IS SERIOUSLY OR FATALLY INJURED BECAUSE OF THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515402June 6, 2013
POWER TRAIN
2004 MERCURY MOUNTAINEER WHOLE TRANSMISSION IS BAD FROM REVIEWS AND BLOGS FROM ALOT OF PEOPLE RECENTLY READ AND READ CONSTANT BLOGS ABOUT THE SAME TRANSMISSION PROBLEMS THAT. I'M HAVING ITS FOR SURE A DEFECT FROM MERCURY IM PUTTING RISK ON MY FAMILY WITH THIS VEHICLE CONSULT IT WITH A MECHANIC AND SAID MERCURY MOUNTAINEER EXPLORERS AND AVIATOR ALL HAD TRANSMISSION PROBLEMS THERE NEEDS TO BE SOMETHING DONE ABOUT THIS I REALLY DON'T HAVE THE MONEY TO PURCHASE A NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515171June 5, 2013
POWER TRAIN
TRANSMISSION SEEMS TO BE FAILING OR TRANSFER CASE ITS REALLY A BIG PROBLEM BECAUSE WHEN I DRIVE ONTO THE EXPRESS WAY A RATTLING NOISE GETS LOUDER AS I ACCELERATE I FEEL CONCERNED ABOUT MY SAFETY AND MY CHILDREN PLUS OTHER DRIVERS THEY SHOULD RECALL FOR VEHICLE INSPECTION I AM VERY UPSET AND SCARED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514957June 4, 2013
POWER TRAIN, ENGINE, STRUCTURE:BODY
I PURCHASED A 2004 MERCURY MOUNTAINEER FIRST THE REAR LIFTGATE PLASTIC BROKE AND THERE'S A CRACK BY THE EMBLEM ON SOME OCCASIONS WHEN PUT IN REVERSE IT MAKES A LOUD BANG NOISE OR WHEN STARTING TO ACCELERATE BUT THE BIGGEST PROBLEM IS THAT ON THE HIGHWAY UP TO 50MPH AND OVER THERE SEEMS TO BE A RATTLE UNDER THE ENGINE AND IT GETS LOUDER WHEN MPH IS HIGHER IM NOT SURE WHAT IT IS BUT IM REALLY WORRIED THAT IT MAYBE A TRANSMISSION PROBLEM AND IF THIS PROBLEM ISN'T RECALLED ME AND MY FAMILY PLUS OTHERS ARE IN REALLY BIG DANGER ITS A FAMILY CAR SO IM STARTING TO WORRY FOR MY FAMILY AND THERE SAFETY THESE VEHICLES NEED TO GO ON INSPECTION AND SOON SO THESE DOESN'T LEAD TO ANY ACCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514788June 3, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 1997 MERCURY MOUNTAINEER. THE CONTACT STATED THAT HE SHIFTED INTO DRIVE AND THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT MENTIONED THAT HE HAD TO SHIFT TO NEUTRAL IN ORDER TO STOP THE VEHICLE AND STATED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 170,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514326May 30, 2013
SEATS
TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH OVER A ROAD BUMP, THE FRONT DRIVER'S SIDE POWER SEAT MOVED BACKWARD AND FORWARD INDEPENDENTLY. THE INTERIOR LIGHTS BEGAN TO ILLUMINATE AS THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 72,222.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513109May 22, 2013
ENGINE AND ENGINE COOLING
PLEASE INVESTIGATE FORD MERCURY FAULTY RADIATORS. THERE IS A DESIGN FLAW AND SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513118May 22, 2013
STRUCTURE:BODY
PREMATURE RUSTING AND PAINT BUBBLING ON REAR QUARTER PANEL UNDER FUELING DOOR (CONTINUES TO GET WORSE.) I HAVE OBSERVED SEVERAL OTHER LINCOLN/MERCURY VEHICLES WITH SAME PROBLEM. *TR...UPDATED 12/09/15 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512649May 18, 2013
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN, STRUCTURE
PURCHASED IN JUNE 2009 AND HAVE HAD PROBLEM AFTER PROBLEM. MOUNTAINEER PREMIER AWD. TRANSMISSION ISSUE, FEELS LIKE YOU'RE GETTING HIT FROM BEHIND WHEN COMING TO A STOP. RADIATOR LEAKS. BACK LIFT GATE RANDOMLY OPENS, WON'T LATCH. WHEN IT RAINS, WATER COMES IN THROUGH THE INTERIOR LIGHT MOUNT AND THROUGH DVD PLAYER. SPARK PLUGS NOT EASILY REPLACED, BROKE OFF AND HAD TO BE TOWED TO A SHOP FOR REMOVAL. GAS UNABLE TO BE PUMPED PROPERLY I CAN PUT IN .25 AT A TIME IF I'M LUCKY. IT TAKES 20 MINUTES TO PUMP HALF A TANK OF GAS. I LOVE THE FEATURES THIS VEHICLE HAS BUT THIS HAS BEEN SUCH A HASSLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512669May 18, 2013
STRUCTURE:BODY
THE LEFT REAR HINGE PIN ON THE GLASS LIFT GATE FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512583May 17, 2013
VISIBILITY/WIPER
REAR WINDOW WIPER MOTOR , WASHER WORKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512469May 16, 2013
STRUCTURE:BODY
REAR LIFT GATE IS FRACTURED FROM THE WINDOW DOWN AROUND AND THROUGH THE EMBLEM. THERE IS NO RECALL FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511893May 14, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE WARNING LIGHTS ILLUMINATED. THE CONTACT HAD TO SHIFT TO PARK AND RESTART VEHICLE TO RESOLVE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DETERMINED THAT THE THROTTLE POSITION SENSOR HAD FAILED. THE THROTTLE POSITION SENSOR WAS REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511692May 13, 2013
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2006 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THERE WAS A LEAK FROM THE RADIATOR AND THE CONTACT HAD TO FILL THE RADIATOR CONSTANTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR A REPAIR SHOP FOR DIAGNOSTICS OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. THE CURRENT MILEAGE WAS 68,000. UPDATED 07/10/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511504May 11, 2013
POWER TRAIN
WHILE ON THE FREEWAY MY CAR STARTED TO LOOSE POWER. I WOULD PUSH ON THE GAS AND THE CAR WOULD NOT ACCELERATE. SINCE THE FIRST TIME THIS HAS HAPPENED ON NUMEROUS OCCASIONS. AND HAVE TAKEN IT TO MANY MECHANICS WHICH FINDS OUT NOTHING IS WRONG OF COURSE. FINALLY I FIND OUT THIS IS A THROTTLE POSITION SENSOR MADE BY FORD. AND THERE HAS BEEN MANY FORD CARS AND PARTS EXPERIENCING THIS SAME THING. THIS IS DEFINITELY A SAFETY HAZARD SO WHY HAS FOR NOT RECALLED THIS? DO PEOPLE HAVE TO START DYING BEFORE THEY DO SOMETHING? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510681May 5, 2013
STRUCTURE:BODY
THE HINGE PIN ON THE REAR LIFT GATE WINDOW ON MY 2004 MERCURY MOUNTAINEER SNAPPED. FORTUNATELY, THE RIGHT SIDE HINGE HELD, PREVENTING THE ENTIRE WINDOW FROM FALLING TO THE GROUND. I DID MANAGE TO GET IT CLOSED DESPITE THE FACT THAT THE ENTIRE LIFT GATE SLIPPED DOWNWARD FROM ITS PROPER POSITION. THIS SEEMS LIKE A VERY DANGEROUS DEFECT, ESPECIALLY SINCE THE ADDED STRESS COULD EASILY BREAK THE OTHER HINGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510356May 2, 2013
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. THE CONTACT STATED THAT SMOKE EMITTED FROM UNDER THE HOOD AREA. THE CONTACT INSPECTED THE VEHICLE AND NOTICED BLACK SMOKE AND FLAMES IN THE ENGINE AREA. THE FIRE DEPARTMENT WAS CONTACTED TO EXTINGUISH THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S INSURANCE COMPANY FOR FURTHER INVESTIGATION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 165,000. UPDATED 06/26/13*LJ THE CONSUMER BELIEVED THE SPEED CONTROL DEACTIVATION SWITCH WAS THE CAUSE OF THE FIRE. UPDATED 06/27/13 *BF UPDATED UPDATED 07/02/2013 *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10509976April 29, 2013
SEATS
I WAS DRIVING ON THE EXPRESSWAY AT 55 MPH. I HIT A SLIGHT BUMP IN THE ROAD. THE DOME LIGHTS CAME ON AND THE SEAT MOVED BACKWARDS, AS IF I HAD JUST REMOVED THE KEY FROM THE IGNITION. I THANKFULLY THOUGHT QUICKLY AND PUSHED ON THE KEY, WHICH MADE THE SEAT MOVE BACK INTO POSITION. IT WAS JUST A MIRACLE THAT THE FIRST THING I THOUGHT TO DO TO FIX THE PROBLEM ACTUALLY DID. THAT COULD HAVE BEEN A VERY SERIOUS INCIDENT, AS MY FEET WERE TOO FAR FROM THE BRAKE PEDAL AND I COULD HARDLY REACH IT. I WOULD NOT HAVE BEEN ABLE TO STOP IF I NEEDED TO STOP QUICKLY. THAT WAS THE FIRST OF MANY OCCURRENCES. IT HAS HAPPENED TO ME TURNING CORNERS, DRIVING ON BUMPY ROADS, HAVING TO BRAKE SUDDENLY (I JUST BARELY MISSED HITTING THE CAR IN FRONT OF ME), AND EVEN PULLING IN AND OUT OF MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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