Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#10081527June 29, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING, VISIBILITY:GLASS, SIDE/REAR, STEERING:COLUMN, FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
PROBLEMS WITH VEHICLE'S TRANSMISSION AT VARIOUS SPEEDS. *MR THE ENGINE REMAINED SLIPPING, JUMPING, AND MAKING NOISES, THE REAR WINDOW DID NOT HOLD AND FELL ON THE CONSUMERS HEAD, THE STEERING COLUMN LOCKS, THE FUEL ENGINE READ EMPTY AND THE LIGHT WAS ON, THE INTERIOR COAT HOOKS HAD COME OUT OF THE WALLS, AND THE TRANSMISSION WAS JUMPING, CLUNKING, AND SLIPPING. *SC DUP OF 10022342_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10078803June 25, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
AT 34,365 MILES WE HAD TO REPLACE THE REAR END. IT WAS COVERED BY WARRANTY. NOW AT 58,472 MILES WE ARE HAVING TO REPLACE IT AGAIN. THIS TIME IT WILL COST APPROXIMATELY $1400.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074253June 23, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE CLOSING THE REAR DOOR THE WINDOW BROKE. THE DRIVER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION. THE MECHANIC INFORMED THE DRIVER THAT THE WINDOW NEEDED TO BE REPLACED DUE TO WORN PARTS. *NM PE04045_PCO PHONECON CONFIRMED RELATED TO INVEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076068June 10, 2004
TIRES
WHILE DRIVING 65 MPH, THE FRONT PASSENGER SIDE TIRE BLEW OUT. THE CONSUMER MANAGED TO PULL OVER TO CHANGE TIRE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. THE CAUSE WAS NOT DETERMINED. PLEASE PROVIDE MORE INFORMATION. GOODYEAR#P24570R16 PLEASE PROVIDE THE DOT NUMBER AND MODEL NAME OF TIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075196June 10, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING ON A NEIGHBORHOOD ROAD THE ENTIRE ACCELERATOR ASSEMBLY FELL OF ONTO THE FLOOR. I FOUND NO EVIDENCE OF THE NUTS USED TO AFFIX THE ASSEMBLY TO THE FIRE WALL. HAD THIS OCCURRED ON INTERSTATE DRIVING OR IN HEAVY CITY TRAFFIC AN ACCIDENT COULD HAPPEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074197May 25, 2004
STRUCTURE, POWER TRAIN:AUTOMATIC TRANSMISSION
FROM THE TIME THE CONSUMER PURCHASED THE VEHICLE THERE HAVE BEEN PROBLEMS WITH IT. THE TRANSMISSION IN THE VEHICLE MADE A LOUD CLUNKING SOUND. THE DEALER REPLACED THE TRANSMISSION ONCE BUT THE CONSUMER CONTINUED TO EXPERIENCE PROBLEMS. THE HEAD LINER ON THE CEILING FELL DOWN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068285May 4, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I WAS MAKING SURE ALL THE DOORS OF MY 2002' MOUNTAINEER WERE CLOSED AND WHEN I SHUT THE BACK LIFT GATE ONE OF THE CONNECTING BRACKETS CAME OUT OF PLACE AND CAUSED THE WHOLE THING TO SHATTER A SPRAY GLASS IN MY FACE. I HAD GLASS STUCK IN MY SCALP AND HAD TO WASH OUT MY EYES FOR 4 HOURS AS WELL AS MY HANDS AND FACE BEING CUT. I READ ON YOUR WEBSITE THAT THIS IS A KNOW DEFECT BY FORD, I CONTACTED FORD ON THIS AND THEY BASICALLY TOLD ME SINCE MY CAR WAS OUT OF WARRENTY THEY DONT CARE AND THE PART COST OVER $1200 TO BE REPLACED - BECAUSE THE WAY IT WAS DESIGNED YOU CANNOT GET JUST THE GLASS I NEED BODY PARTS TOO.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10067802April 26, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
PASSENGER-SIDE LIFT CYLINDER BRACKET BECAME DETACHED. AS I WAS CLOSING THE LIFTGATE GLASS, THE WINDOW EXPLODED AND THE METAL PIECE FELL TO THE GROUND. I SUSTAINED A MINOR CUT TO MY ANKLE. THE DEBRIS FIELD WAS AS FAR AS 10FT. FORTUNATELY, MY SONS WERE NOT INJURED. THE VEHICLE IS OUT OF WARRANTY, BUT MY INSURANCE COMPANY HAS ADVISED ME THAT I CAN TAKE IT INTO THE DEALER. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10062699March 20, 2004
WHEELS:LUGS/NUTS/BOLTS/STUDS
AS I WAS DRIVING, ALL 5 OF THE TIRE STUDS ON MY 2002 MERCURY MOUNTAINEER BROKE, WHICH THEN CAUSED MY FRONT PASSENGER SIDE WHEEL TO FALL OFF. WHEN THE TIRE FELL OFF IT TORE THE FENDER OF MY CAR. THERE WAS NO DAMAGE TO THE TIRE OR HUB CAP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061746March 9, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
WHILE DRIVING IN COLD WEATHER DRIVER'S SIDE WINDOW FELL OFF TRACK, CAUSING THE GLASS TO FALL INSIDE THE PANEL OF THE DOOR FRAME. ONSUMER WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER, AND MECHANIC REPLACED THE WINDOW. ALSO, CONSUMER WENT TO LIFT UP THE TAILGATE AND THE CABLE SNAPPED IN HALF. CONSUMER WAS ABLE TO PUT THE CABLE IN THE BACK OF THE TRUNK. HOWEVER, MECHANIC INFORMED CONSUMER THAT VEHICLE WAS NOT ON RECALL OR UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059037February 26, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR LIFTGATE APPLIQUE (TRIM PANEL) CRACKED FOR NO REASON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059036February 26, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A 2002 MERCURY MOUNTAINEER MAY 16TH 2003 WITH APPROX 45,000 MILES. ABOUT A WEEK LATER WE NOTICED THAT THE SHIFTING SEEMED TO BE JERKY GOING FROM 2-3 GEARS. TOOK IT BACK INTO THE PERSON I BOUGHT IT FROM AND HE CALLED OUR LOCAL FORD DEALER WHO HE PURCHASED IT FROM 2 DAYS PRIOR FOR ME. THEY STATED THERE WERE NOT BULLETINS OUT ON THE TRANSMISSION. WE HAD THE TRANSMISSION FLUID CHECKED AND IT APPEARED TO BE OK. A COUPLE OF MONTHS WENT BY AND THEN A SOFT SHUDDER STARTED WHEN GOING TO THE NEXT GEARS. I TOOK IT TO A LOCAL TRANSMISSION PLACE AND THE TECH STATED THAT HE HAD SEEN 2 OF THESE INCIDENTS IN THE LAST 6 MONTHS. RECOMMENDED I GET RID OF THE VEHICLE AS THERE WAS A FLAW IN THE TRANSMISSION DESIGN. IN NOVEMBER OF 2003 WE HAD THE TRANSMISSION SERVICED (APPROX $250). CLEARED UP THE PROBLEM FOR A COUPLE OF MONTHS BUT REAPPEARED AND THEN WENT INTO A HARD SHIFT GOING TO EACH GEAR. FEB 2004 TOOK IT BACK TO LOCAL FORD DEALER AND THEY WILL CHARGE ME $2700 TO REPLACE MY TRANSMISSION WITH A REBUILT FORD TRANSMISSION. THE REAL KICKER IS I BOUGHT THIS VEHICLE BECAUSE MY 2001 FORD WINDSTAR'S TRANSMISSION WENT OUT AND THERE WAS A SERVICE BULLETIN OUT ON IT TOO. I GUESS SHAME ON ME FOR CONTINUING TO BUY FORD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054702January 22, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
SUBJECT REGARDING REAR LIFTGATE APPLIQUE (TRIM PANEL) CRACKS. *AK DOB=02/02 AND WILL CK. DESIGN VERSION. 061604_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071205January 15, 2004
SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER
I HAVE A CONTINUED PROBLEM OF THE ABS LIGHT COMING ON. I HAVE HAD IT IN THE SHOP 5-6 TIMES. THEY CHANGED THE SENSOR AND A WHILE LATER IT COMES BACK ON. ON SEVERAL OCCASIONS, MY BRAKES HAVE GONE ALL THE WAY TO THE FLOOR. THE DEALERSHIP MAINTAINS THAT MERCURY IS AWARE OF THE PROBLEM AND MAY BE WORKING ON A RECALL. MY LIGHT IS NOW ON AGAIN AND HAVE PLACED A CALL TO THE DEALERSHIP. I HAVE TO WAIT FOR THE MANAGER TO RETURN TO TOWN TO SEE WHAT HE WOULD LIKE TO DO. OH, AND I DO HAVE THE EXTENDED WARRANTY THAT I HAVE PAID OVER $2,000. WHAT IS THAT FOR? WHAT WILL IT TAKE, MY BRAKES TO GO OUT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069577January 15, 2004
ENGINE AND ENGINE COOLING
THE SERVICE DEPT. STATES THAT THE WIRING IS BAD.AFTER REPLACING THE WIRING THE PROBLEM STILL EXIST.I'AM AFRAID TO DRIVE THIS CAR IF THE WIRING IS BAD THERES A CHANCE THAT THE CAR WILL CATCH A FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052071December 29, 2003
SUSPENSION:REAR
WHILE DRIVING 55 MPH HEARD A KNOCKING NOISE COMING FROM THE REAR. CONSUMER TOOK VEHICLE TO DEALER FOR ANALYSIS, AND MECHANIC COULD NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051629December 16, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ANTI-LOCK BRAKE SYSTEM FAILED. IT WAS SERVICED BUT THE SERVICE TECHNICIAN STATED IT NEEDED A NEW PART TO MAKE THE BRAKES EFFECTIVE. PROVIDE FURTHER DETAILS............................................ *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050266December 9, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WITHOUT WARNING RIGHT SIDE LIFTGATE HINGE SNAPPED, CAUSING THE LIFTGATE TO HIT THE CONSUMER IN THE CHEST.*AK PE04045_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10046753November 12, 2003
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
ABS LIGHT CONTINUALLY COMES ON. ON SEVERAL OCASSIONS, WHEN APPLYING THE BRAKES, THEY GO ALL THE WAY TO THE FLOOR WITH A SHUDDERING NOISE. THE VEHICLE HAS BEEN IN THE DEALERSHIP 5 / 6 TIMES TO REPAIR THIS PROBLEM. THE SENSOR HAS BEEN CHANGED AND AFTER A MONTH OR SO, IT COMES BACK ON AGAIN. ON MY LAST VISIT TO THE DEALERSHIP, I WAS TOLD MECURY WAS AWARE OF THE PROBLEM AND THEY WERE WORKING ON A SOLUTION. THEY SAID I WOULD BE CONTACTED IN A COUPLE OF WEEKS. THAT WAS MONTHS AGO AND MY LIGHT IS BACK ON AGAIN. WHAT WILL IT TAKE, AN ACCIDENT? NOW I AM WAITING FOR THE MANAGER TO RETURN TO TOWN TO GIVE ME A CALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044296October 20, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
ABS SENSOR LIGHT STAYED ON. CONSUMER STATED THAT VEHICLE PRODUCED A LOUD GRINDING NOISE, AND THERE WAS EXTENDED STOPPING DISTANCE. DEALER CLAIMED ABS SYSTEM FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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