Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#10108633January 21, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
AFTER THE DEALERSHIP PERFORMED THE LIFTGATE/GLASS BRACKET RECALL 01I010000 THE HATCH DOOR SHIFTED WHEN OPENED AND THE ENTIRE CARGO DOOR ALIGNMENT IS OFF. THE VEHICLE BEEN BACK TO THE DEALERSHIP 3 TIMES SINCE THE RECALL WAS PERFORMED. THE PROBLEM HASN'T BEEN CORRECT THUS FAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107012January 7, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE LIFTGATE WAS MADE OUT OF PLASTIC AND HAD STRESS FRACTURERS FROM TOP TO BOTTOM, WHICH WAS CAUSED BY CONSTANTLY OPENING AND CLOSING. THE LIFTGATE WAS NOT DURABLE ENOUGH TO BE CLOSED WITH FORCE OR WINDOW WOULD SHATTER. VEHICLE WAS TAKEN TO DEALERSHIP, BUT THE PROBLEM HAD NOT BEEN RESOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106737January 4, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
UPON AWAITING PARTS TO HAVE THE REAR LIFTGATE GLASS RECALL 04V442000 REPAIRS PERFORMED THE GLASS DROPPED DOWN INTO THE STRUCTURE ABOUT 1 1/2 INCHES WHICH CAUSED STRESS ON THE TRIM BELOW THE GATE WINDOW, RESULTING IN THE TRIM BREAKING. MANUFACTURER WAS AWARE OF THIS PROBLEM DUE TO NUMEROUS COMPLAINTS BEING FILED, BUT THEY WERE NOT WILLING TO REPAIR THE TRIM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105389December 28, 2004
VISIBILITY:GLASS, SIDE/REAR
AFTER HAVING THE RECALL FOR THE LIFTGATE REPAIRED, THE PLASTIC IS BEGINNING TO CRACK. THE CONSUMER STATES THAT THE VEHICLE WAS NOT HAVING ANY PROBLEMS PRIOR. *JB.........*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105426December 28, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NHTSA CAMPAIGN 01I010000; FORD ISSUED A LIFTGATE GLASS RECALL. THIS VEHICLE IS INCLUDED IN THE RECALL, BUT THE DEALER STILL DOES NOT HAVE THE PARTS AVAILABLE IN ORDER TO REPAIR THE VEHICLE. *JB.....*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109354December 23, 2004
EQUIPMENT:APPLIANCE:AIR CONDITIONER
SUDDEN FLOW OF VERY HOT AIR FORM THE AIR VENTS. *BF THE PROBLEM HAPPENED WHEN THE AIR CONDITION WAS OFF AND THE AIR BLOWER OR FAN WAS TURNED ON. HOWEVER THE PROBLEM NOW HAPPENS WHEN THE AIR CONDITION IS ON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101625December 21, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
THE WINDSHIELD WIPERS WORK VERY SLOW AND THE WASHER SPRAYS ALL OVER THE WINDSHIELD AND WILL NOT STOP. THE CONSUMER TOOK THE VEHICLE TO THE DEALER WHO REPLACED, THE MULTI FUNCTION SWITCH, AND THE PROBLEM CONTINUES. *NM THE PROBLEM RECURRED. THE CONSUMER WAS TOLD ON TWO OCCASIONS THAT THE PROBLEM WAS UNABLE TO BE DUPLICATED. THE CONSUMER WAS ALSO INFORMED THAT THE MICRO PROCESSOR ASSEMBLY NEEDED TO BE REPLACED. CURRENTLY THE PROBLEM COULD NOT BE DUPLICATED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105047December 20, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION: UPON PARKING THE VEHICLE CONSUMER HEARD A NOISE. VEHICLE VIBRATED, UPON TRYING TO USE THE VEHICLE AGAIN THE GEARS WOULD NOT GO INTO REVERSE OR DRIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103198December 6, 2004
ENGINE AND ENGINE COOLING
CONSUMER CALLED AND REQUESTS SEVERAL TIMES FOR CERTAIN PARTS. IT HAS BEEN SEVERAL MONTHS AND DEALER HAS NOT RESPONDED. CONSUMER WAS WAITING TO GET VEHICLE SERVICED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102055December 2, 2004
EXTERIOR LIGHTING:TAIL LIGHTS
CONSUMER NOTICED THAT THE TAIL LIGHTS WERE INOPERATIVE. THE TAIL LIGHTS STAYED ON WHILE THE VEHICLE WAS TURNED OFF. CONSUMER WILL CONTACT THE DEALER IN THE NEAR FUTURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100392November 23, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
THE FIRST TIME IT WINDSHIELD WIPERS FAILED WAS IN SEPT. 2004. I WAS DRIVING HOME FROM WORK ( IT WAS RAINING) THE WIPERS WERE WORKING FINE, THEN THEY BEGAN TO MOVE VERY SLOW AND WINDSHIELD WASHER FLUID BEGAN TO SQUIRT OUT. I HAD TO PULL OVER TO THE SIDE OF THE ROAD BECAUSE I COULDN'T SEE OUT OF THE FRONT WINDOW. I WAITED UNTIL THE RAIN SLOWED DOWN AND PRECEDED HOME WITH THE WIPERS MALFUNCTIONING. SINCE THE FIRST INCIDENT THE WIPERS WILL WORK FINE FOR THE FIRST 10,15,20 MINUTES AND START DOING THE SAME THING. THE VEHICLE IS AT REEDMAN MERCURY SERVICE CENTER IN LANGHORNE PA. AS THIS LETTER IS BEING WRITTEN. THEY TELL ME THAT THERE HAS BEEN PROBLEMS WITH THE MULTI FUNCTION SWITCH IN MERCURY PRODUCTS. THEY ARE GOING TO REPLACE THIS SWITCH FOR $220.00 MUCH TO MY DISAPPOVAL. THIS IS A SAFTEY ISSURE THAT SHOULD BE TAKEN CARE OF BY MERCURY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100015November 16, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
WHEN SHUTTING MY REAR HATCH ON MY 2002 MERCURY MOUNTAINEER MY LIFT CRACKED UNDERNEATH THE WINDOW. WHEN I CONTACTED FORD THEY SAID THAT I WOULD HAVE TO PAY FOR THIS - I COULD NOT AFFORD IT. THEN MY HATCH WAS HARDER AND HARDER TO CLOSE. ONE DAY WHILE TRYING TO SHUT IT THE ENTIRE WINDOW AND HATCH FELL ON MY HEAD THE LATCH CAME UNDONE. NOW I HEAR THE CYLINDER ARE A DEFECT WHAT ABOUT THE ENTIRE HATCH. THIS WHOLE UNIT IS A DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096474October 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION SLIPS. I WAS STOPED AT A RED LIGHT, WHEN THE LIGHT TURNED GREEN I PUT MY FOOT ON THE GAS BUT THE VEHICLE DID NOT MOVE. I COULD HEAR THE ENGINE REV, BUT IT WAS A FEW SECONDS BEFORE THE VEHICLE MOVED. THIS HAS HAPPENED 4 TIMES IN 2 MONTHS. THE PRIOR OWNER TRADED THE VEHICLE IN DUE TO THIS PROBLEM, SHE INFORMED THE DEALERSHIP OF THE PROBLEM AND REQUESTED THAT THEY FIX IT BEFORE SELLING THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096222October 22, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AUTOMATIC TRANSMISSION
1.) WOULD FEEL VIBRATIONS DURING SHIFTS, CAR WOULD NOT NOT SHIFT 2.) TRUCK RENDERED UNDRIVABLE ON FIRST INCIDENT 8/02, SECOND INCIDENT 8/03 CAUGHT EARLY. 3.) TORK CONVERTER REPLACED BOTH TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093812October 8, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
ABS LIGHT HAS CAME ON 4 TIMES IN 2 YEARS I HAD THE ABS SENSOR REPLACED EVERY TIME THE TRUCK HAS ONLY 35450 MILES ON IT. I PAID OVER $31000 FOR THIS TRUCK AND I HAVE HAD MORE TROUBLE WITH IT THAN ANY TRUCK I HAVE EVER HAD IN THE PAST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093023September 22, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
OUR 2003 MERCURY MOUNTAINEER REAR DIFFERENTIAL NEEDED REBUILDING IN MAY 2003 AT 35,500 MILES. NOW IT NEEDS TO BE REBUILT AGAIN AT 55,000 MILES. ALL BEARINGS AND CONES WERE REPLACED BOTH TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088155August 18, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, STRUCTURE
I PURCHASED MY 2002 MOUNTAINEER ON JUNE 20, 2004. WHEN I AM DRIVING AND HIT THE SPEED OF 75 MPH I HEAR A LOUD WHISTLING SOUND AND THE ONLY WAY TO GET RID OF THE NOISE IS TO REDUCE MY SPEED TO UNDER 75 MPH. I HAVE SPOKEN WITH ANOTHER PERSON WHO OWNS THE SAME SUV AND HE HAS THE SAME PROBLEM ONLY ON A LARGER SCALE. HE HAS HAD THE WEATHER STRIPPING REPLACED TWICE AND STILL THE NOISE REMAINS. I WILL BE TAKING IT IN SOON TO HAVE IT CHECKED OVER SINCE I AM ALSO HAVING ANOTHER PROBLEM WHEN I STOP AND APPLY THE BRAKES (LOUD SQUEAKING NOISE). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086454August 9, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE REAR WINDOW SHATTERED WHILE TRYING TO CLOSE IT. PRIOR TO THE GLASS SHATTERING THE LEFT STRUT CAME APART FROM THE WINDOW. THE CONSUMER REPLACED IT INTO PLACE AND ATTEMPTED TO CLOSE THE WINDOW WHEN IT SHATTERED. PE04045.PCO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083917July 30, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
REAR WINDOW SHATTERRED WHILE CLOSING THE REAR HATCH DOOR. DEALER WAS NOT NOTIFIED. *AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080931July 13, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SUSPENSION:REAR
AT 43577 MILES I AM HAVING TO REPLACE MY REAR-END. THIS IS GOING TO COST APPROXIMATELY. 1500.00. ALSO ABS SENSOR HAS TO BE REPLACED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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