Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#10170537October 11, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 MERCURY MOUNTAINEER MILEAGE 72465. AT THIS TIME IT STARTED TO SHUDDERING DURING UP SHIFTS FROM 1ST TO 2ND GEAR. I TOOK IT TO PITCOCK AUTO REPAIR IN RICHARDSON, TX. THEY DID A DIAGNOSTIC TEST AND FOUND NO CODES THEY FLASHED THE COMPUTER TO RESET ALL SETTINGS AND I DROVE THE VEHICLE FOR ABOUT 10 DAYS AND RETURNED IT TO THEM WHO THEN TOOK IT TO A EAGLE TRANSMISSION IN PLANO TX. THEY ALSO DID A DIAGNOSTIC CHECK BUT THE TRANSMISSION HAD NO CODES! IT WAS THEN REMOVED AND OVER HAULED IT WAS THEN FOUND OUT THAT THE #1,2 CLUTCHES WERE ALMOST GONE AND THE # 3 WAS COMPLETELY WORN OUT. THE TRANSMISSION WAS OVER HAULED AND TEST DRIVEN WHEN A OVER DRIVE LIGHT CAME"ON" THE TRANSMISSION WAS AGAIN REMOVED AND ALL ITEMS WERE CHECKED AGAIN REINSTALLED DURING THE TEST DRIVE AGAIN THE OVER DRIVE LIGHT CAME "ON". THEY REMOVED AND REPLACED THE VALVE BODY TEST DRIVEN AND THE SAME PROBLEM THE TRANSMISSION WAS AGAIN REMOVED AND THE FOLLOWING ITEMS WERE CHANGED(# OF TIME CHANGED) VALVE BODY (2),CONVERTER(2),FLASHED COMPUTER (2), REPLACED THE SEALS/GASKETS (3) AND MANY TEST DRIVES WITH SAME PROBLEM! EAGLE TRANSMISSION WAS ON THE NET WITH OTHER TRANSMISSION REPAIR PEOPLE AND ALL OF THEM COULD NOT HELP THEM TROUBLE SHOOT THIS PROBLEM AS NONE OF THEM HAD EVER SEEN THIS HAPPEN! THE VEHICLE WAS THEN TAKEN TO A LOCAL FORD DEALER WHO AFTER DOING A DIAGNOSTIC TEST TOLD EAGLE THEY WOULD HAVE TO REPLACE ALL ITEMS AGAIN! THE MANGER OF EAGLE HAD JUST RECEIVED THE GEARS , SEPTEMBER 2006 AND IN IT THEY HAD THE CORRECTION FOR THIS PROBLEM WITH A KIT FROM SONNAX WITH THE PART NUMBER OF 56947J-15K, THEY ORDER THE KIT AND IT CORRECTED THE PROBLEM! ALL THIS HAPPENED JUST AFTER THE WARRANTY EXPIRED. TO HAVE A FORD DEALER WHO HAD NO IDEA OR WHAT TO DO TO FIX THE PROBLEM WAS SOME THING THAT I OR EAGLE DIDN'T EXPECT! I WAS LUCKY THAT I HAD TAKEN IT TO EAGLE AND PITCOCK AS I COULD HAVE PAID TWICE WHAT I AGREED TO WHICH WAS $2500.00. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169997October 5, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
POWERTRAIN ISSUE. AT 79,700 MILES, MY 2002 MERCURY MOUNTAINEER REQUIRED A TRANSMISSION REBUILD WHICH COST ME 2500.00. APPARENTLY THERE IS A BAD SOLENOID AND BANDS THAT TOTALLY BUSTED INSIDE THE TRANSMISSION. AFTER SEEING OTHER REPORTS ON THIS, I WANTED TO ADD MINE TO THE LIST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169351September 26, 2006
STRUCTURE:BODY:TAILGATE
DT*: THE CONTACT STATED THE TAILGATE WAS CRACKED BELOW THE WINDOW. WHEN THE VEHICLE WAS PURCHASED, THE TAILGATE WAS ALREADY CRACKED. THE SERVICE DEALER REPAIRED THE CRACK. A YEAR LATER, THE TAILGATE BEGAN CRACKING AGAIN AND HAS PROGRESSIVELY BECOME WORSE; ITS CRACKED ALL THE WAY DOWN THROUGH THE PLASTIC PANEL BELOW THE WINDOW. THE CONTACT STATED THAT THE WINDOW COMES DOWN SO HARD THAT IT MAY BE THE REASON FOR THE CRACKING TAILGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169181September 25, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
I HAD PROBLEMS GETTING THE KEY TO TURN ON THE STEERING WHEEL AFTER I INSERTED THE KEY INTO THE KEYHOLE. I HEAR A VIBRATING NOISE COMING FROM THE STEERING WHEEL. AFTER A WHILE I COULD NOT HARDLY GET THE SHIFTER TO GO INTO REVERSE, NEUTRAL, OR DRIVE. I EXPERIENCED THE NOISE FOR A WHILE. I WAS PARKED ON A SLIGHT HILL AND THE SHIFTER WAS HARD TO GO INTO ANY GEAR. I FINALLY GOT THE GEAR SHIFTER TO GO TO DRIVE. THE NEXT TIME THE STEERING AND SHIFTER LOCKED UP WAS WHILE I WAS WITH MY FAMILY AT THE LOCAL STORE. IT LOCKED UP AND WOULD NOT GO TO ANY GEAR. I TURNED THE KEY OFF AND TRIED IT AGAIN, THEN THE SHIFTER FELL OFF IN MY HAND. I HAD TO GET IT TOWED TO CHARLIE HENDERSON FORD (THE LOCAL DEALER).I FEEL THIS IS A PROBLEM IN A LOT OF THESE MODELS. I HAVE ANOTHER RELATIVE WHO HAD THIS PROBLEM TOO. PLEASE CHECK INTO THESE 2002 MERCURY MOUNTAINEER VEHICLES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10166339August 23, 2006
SUSPENSION:FRONT:WHEEL BEARING
DT*: THE CONTACT STATED THE VEHICLE'S FRONT DRIVER SIDE MADE A WOBBLING SOUND WHILE DRIVING 8 MPH. THE SOUND ONLY OCCURRED WHEN THE VEHICLE WAS IN MOTION. ON 08/08/06 THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHO INSPECTED THE TIRES AND DETERMINED THAT THE WHEEL BEARINGS WERE BAD. THE DEALER WAS CONTACTED ON THE SAME DAY AND EXPRESSED THAT A DIAGNOSTIC TEST NEEDED TO BE PERFORMED TO LOCATE THE CAUSE OF THE NOISE. THE MANUFACTURER WAS NOT CONTACTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162440July 14, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT:APPLIANCE:AIR CONDITIONER, POWER TRAIN:AUTOMATIC TRANSMISSION
OF THE MANY PROBLEMS I'VE HAD SINCE PURCHASING THIS VEHICLE, THE LATEST TAKES THE CAKE. HERE'S THE SKINNY OF ALL MY PROBLEMS, WITH THE LATEST MOTIVATING ME TO REPORT A COMPLAINT TO THE NHTSA. HOPEFULLY, SOMETHING CAN BE DONE. HERE'S A WEBSITE OF OTHERS WITH THE SAME TRANSMISSION ISSUE: HTTP://WWW.CARSURVEY.ORG/CGI-BIN/FIX_COMMENT.PL WHERE DO I START. I PURCHASED THIS CAR WITH 38K MILES AND IT'S BEEN A NIGHTMARE. FIRST THING TO GO WAS A WHEEL BEARING AT 41K, GOT THAT FIXED @ $200. NEXT TO GO @ 48K WAS THE TWO CALIPERS AND NEW ROTORS ON THE FRONT, COST $800. NEXT @ 52K WAS THE A/C NEEDED TO BE RECHARGED, $150. NEXT @ 58K, THE TWO CALIPERS IN THE BACK HAS TO BE REPLACED, COST $300 (I FOUND A GOOD MECHANIC/FRIEND). FOR THE GRAND FINALE... I NEED TO REPLACE THE TRANSMISSION @ 61K, COST RANGE FROM $1,800 TO $3,400. I WILL FIX IT AND DUMP IT RIGHT AWAY AND SELL IT. A COMPLETE LEMON!!! IT SHOULD BE REPORTED TO THE NHTSA FOR AN INVESTIGATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160684June 25, 2006
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE DRIVING THE ENTIRE ACCELERATOR ASSEMBLY FELL OFF ONTO THE FLOOR. THIS OCCURRED ON INTERSTATE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159775June 14, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE TAKING OFF FROM A COMPLETE STOP AFTER HEAVY OR MODERATE BRAKING THE VEHICLE'S ENGINE WILL REV FOR ABOUT 2 SECONDS WHEN THE GAS PEDAL IS APPLIED, THEN THE VEHICLE WILL HARSHLY JOLT FORWARD AND START ACCELERATING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158790June 1, 2006
VISIBILITY:GLASS, SIDE/REAR
REAR LIFTGATE GLASS SHATTERED. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO YEARS. I REPLACED THE LIFTGATE GLASS IN 2004 AFTER IT SHATTERED THE FIRST TIME. A REPLACEMENT PART WAS PUT ONTO MY VEHICLE ON 12/14/05 AFTER A RECALL SERVICE. WITHIN SIX MONTHS THE PART THAT WAS DETERMINED AS DEFECTIVE IN 2004 THAT WAS PUT ONTO MY VEHICLE IN DECEMBER CAUSED THE GLASS TO SHATTER AGAIN. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10158399May 16, 2006
ENGINE AND ENGINE COOLING:ENGINE
2002 MOUNTAINEER HEAD VALVE BROKE. *TS ***NAR*** THE CONSUMER AGREED TO A REBUILT ENGINE AND THE WORK WAS COMPLETED ON DECEMBER 29, 2005. TWELVE DAYS AFTER HAVING THE REBUILD ENGINE INSTALLED, IT CEASED WHILE THE CONSUMER WAS DRIVING. THE CONSUMER WAS TOLD A HOSE CLAMP CAME LOOSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157408May 12, 2006
SUSPENSION:REAR:SPRINGS
DURING BRAKE INSPECTION MECHANIC DISCOVERED BOTH REAR COIL SPRINGS WERE BROKEN AT THE SAME LOCATION ON EACH COIL SPRING. I HAVE NEVER USED THIS VEHICLE FOR TOWING, OFF-ROAD USE, OR HEAVY HAULING. I FIRMLY BELIEVE THIS IS NOT NORMAL WEAR AND TEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157273May 11, 2006
ELECTRICAL SYSTEM:WIRING
LOSS OF A/C ,FOUND WIRING HARNESS CHAFFING ON OIL FILTER SPACE GUARD DUE TO POOR ROUTING OF HARNESS. MANY OTHER WIRES RUN THROUGH THAT CAN CAUSE LOSS OF ENGINE AND OTHER FAILURES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153243March 20, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I OWN A 2002 MERCURY MTNR. 85,000 MI. NORMAL,EXPECTED USAGE..4 WKS AGO NOTICED A CRACK IN THE REAR LIFT UP DOOR PANEL ABOVE/BELOW THE CTR. OF THE MTNR. LOGO. CRACK THR/THR PLASTIC PANEL.. DOOR IS USED FREQUENTLY AS ACCESS TO THE REAR STORAGE AREA..2 DAYS LATER TOOK IT TO THE FORD/MERC. DEALER, SERV. MNGR. STATES THAT HE HAS RECENTLY SEEN ANOTHER "SAME" CRACK.. CONTACTED FORD WHO STATED THAT THEY WOULD NOT TAKE ANY RESPONSIBILITY AS THE VEHICLE HAD >100,000MI..SAME RESULT WHEN HE CONTACTED THEM FOR MY VEHICLE, SENT IN FOR RECONSIDERATION WITH PICTURES OF THE VEHICLE/CRACK... APPEARS TO BE AN ENGINEERING/MANUFACTURING PROBLEM, NOT SPECIFICALLY RELATED TO >MILEAGE AS MUCH AS RELATED TO FREQUENT USAGE OF THIS DOOR, AND A PLASTIC PANEL SUSCEPTIBLE TO BREAKAGE SECONDARY TO DESIGN/PLACEMENT OF LOGO, CREATING A "WEAK" AREA THAT IS EXPOSED TO FREQUENT "BANGING DOWN" AS THE DOOR IS CLOSED..FORD'S ANSWER THE SECOND TIME WAS A DENIAL OF RESONSIBILITY AND A SUGGESTION THAT THE OWNERS CONTACT THEIR INSURANCE COMPANY (NOT THE CORRECT OR CUSTOMER FRIENDLY RESPONSE, AS THIS WOULD ONLY RESULT IN CUSTOMER PAYING OUT A DEDUCTIBLE AND/OR BEING SUBJECTED TO INCREASED INSURANCE RATES)...I REALIZE THAT THIS IS NOT A FAILURE THAT RESULTED IN ACCIDENT, INJURY OR DEATH, BUT IT IS ONE MORE EXAMPLE OF HOW THE AMERICAN AUTOMOBILE MANUFACTURERS ARE NOT LISTENING TO THE CUSTOMERS AND CERTAINLY NOT STANDING BEHIND THEIR PRODUCTS, AS DEFECTS, FAULTS ARE IDENTIFIED SECONDARY TO LESS THAN EXCELLENT DESIGN, ENGINEERING, AND MANUFACTURING..WHEN WILL THE AMERICAN AUTO INDUSTRY REALIZE THAT THE AVERAGE CONSUMER IS NOT IMPRESSED WITH THE HIGH POWERED, DRAMATIC ADVERTISEMENTS SEEN TODAU, AND WOULD LIKE THEM TO BE INTERESTED IN PRODUCING A SAFE, STURDY, WELL ENGINEERED VEHICLE...I AM VERY CONCERNED THAT FORD HAS TAKEN NO INTEREST OR RESONSIBILITY FOR SUCH AN OBVIOUS PRODUCT DEFECT....I HAVE HAD THE PANEL ORDERED AND IT WILL PAY TO HAVE IT REPLACED...HAVE THERE BEEN OTHER SUCH INCIDENTS NOTED?....THANK YOU . *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152919March 16, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE AIRBAG LIGHT WILL FLASH, THEN CONTINUOUSLY STAY ON. HAD TAKEN TO A CERTIFIED FORD DEALERSHIP TO HAVE IT CHECKED OUT AND/OR REPAIRED ON 3-15-06. THE SERVICE ADVISOR STATED THAT EVEN THOUGH WE HAVE AN ADDITIONAL VEHICLE SERVICE CONTRACT, IT WILL NOT COVER ANY SAFETY DEVICES AFTER 50,000 MILES. THE SERVICE ADVISOR THEN GAVE US AN ESTIMATE ON THE PARTS AND LABOR WHICH ARE APPROX. $232.00. THE SERVICE ADVISOR STATED THAT THE RIGHT HAND BUCKLE PRETENSIONER NEEDS REPLACED. IF IT DOES NOT GET REPAIRED AND THE LIGHT CONTINUES TO STAY ON, THEN IF WE (MEANING, MY HUSBAND, SON, DAUGHTER AND MYSELF) ARE IN AN ACCIDENT REQUIRING OUR AIRBAGS TO DEPLOY, THERE IS A HIGH POSSIBILITY THAT THEY WILL NOT DEPLOY, WHICH COULD BE FATAL (GOD FORBID), FOR MY FAMILY AND/OR ANY OTHER FAMILY THAT MAY HAVE HAD THE SAME EXPERIENCE WITH THEIR VEHICLE. I PERSONALLY FEEL THIS MATTER NEEDS TO BE INVESTIGATED AND THERE SHOULD BE A RECALL MADE ON EVERY VEHICLE. I HAD CALLED THE CUSTOMER SERVICE NUMBER TO SPEAK TO A REPRESENTATIVE THROUGH OUR VEHICLE SERVICE CONTRACT, IN HOPES TO GET SOME SATISFACTION THAT THEY WOULD PAY THIS, BUT TO NO PREVAIL I WAS TOLD THAT SINCE THE VEHICLE WAS OVER 50,000 MILES IT COVERS NO, AND I REPEAT NO SAFETY EQUIPMENT, SO THEREFORE THEY PAY 0 DOLLARS TOWARDS ANY SAFETY MALFUNCTIONS/FAILURES WITH YOUR VEHICLE. I HAVE ALSO CONTACTED FORD CUSTOMER SERVICE AND HAVE MADE A COMPLAINT CONCERNING THIS MATTER. I JUST HOPE THAT SOME JUSTICE CAN BE MADE TO RESOLVE THIS MATTER WITH OUR VEHICLE AND POSSIBLY OTHERS AS WELL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152814March 15, 2006
SUSPENSION:REAR
LEAKING REAR-END FLUID. REAR-END NOISE (HOWL/ROAR) DEFECT NOT COVERED BY FORD MOTOR COMPANY RECORDS SHOW THAT SSM17560 WAS REMOVED MYSTERIOUSLY.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153047March 10, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE, ENGINE AND ENGINE COOLING, STRUCTURE, SERVICE BRAKES, HYDRAULIC, SUSPENSION, STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM, VISIBILITY:GLASS, SIDE/REAR, POWER TRAIN:AUTOMATIC TRANSMISSION, PARKING BRAKE
2002 MOUNTAINEER STALLS, TRANSMISSION CONTROL ASSEMBLY, MAIN CONTROL VALVE, AND GASKET HAD TO BE REPLACED. *TS THE LIFT GATE WAS STICKING, AND WHILE CLOSING IT, THE GLASS SHATTERED, THE GLASS WAS RECALLED, AND WAS SUPPOSE TO HAVE BEEN FIXED. THE OIL LIGHT ILLUMINATED. THE TRIM ON THE FRONT DOOR FELL OFF WHILE DRIVING. THERE WAS A GRINDING NOISE COMING FROM THE REAR WHEELS, IT WAS DETERMINED THAT THERE WAS SEVERE RUST ON THE BRAKE COMPONETS, THE PARK BRAKE SHOES FELL APART DUE TO CORROSION, THE REAR WHEEL BEARING AND KNUCKLE ASSEMBLY HAD EXCESSIVE RUST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149607February 6, 2006
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THE REAR DIFFERENTIAL BEARINGS HAVE GONE BAD. THE COMPLETE DIFFERENTIAL WAS REPLACED IN JULY, 2003, SEPTEMBER 04, AND IN AN ATTEMPT TO DO SOMETHING DIFFERENT TO FIX THE PROBLEM THE DRIVE SHAFT WAS REPLACED IN OCTOBER 2005. NOW IT IS FEBRUARY 2006 AND THE BAD BEARING NOISE IS BACK. WE ARE TAKING IT INTO THE DEALER YET AGAIN FOR THE SAME PROBLEM. WE ARE ALSO GOING TO NOTIFY FORD AND THE CALIFORNIA CONSUMER PROTECTION AGENCY AND BBB. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148852January 27, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION STARTED SHIFTING ROUGHLY. O/D OFF LIGHT STARTED FLASHING. THEN CAR WOULDN'T SHIFT OUT OF 2ND GEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148559January 25, 2006
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
HOOD SUPPORT STRUTS CAN FAIL IN COLD WEATHER WITHOUT NOTICE OR WARNING. COULD CAUSE SEVERE HEAD/HAND/ARM INJURY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148703January 19, 2006
VISIBILITY:GLASS, SIDE/REAR
COMPLAINT REQUESTING REIMBURSEMENT ON 2002 MOUNTAINEER. *TS THE CONSUMER WAS SEEKING DAMAGES ABOUT THE REAR WINDOW GLASS. A RECALL HAD BEEN ISSUED REGARDING THE ISSUE. (INSURANCE COMPANY ON BEHALF OF CONSUMER)*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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