Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#10218446February 18, 2008
AIR BAGS, SUSPENSION, POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
01/18/07 WHEN TRUCK SHIFTS GEARS IT VIBRATES. SOLUTION: FLUSH AUTOMATIC TRANSMISSION FLUID. (ALSO CHANGED OIL) HELPED FOR A FEW MONTHS BUT PROBLEM IS BACK. ($198.95) 5/29/07 AIR BAG LIGHT STAYS ON. SOLUTION: REPLACED DRIVERS SIDE PRETENSIONER. (ALSO CHANGED OIL). $273.19 6/26/07 HEARD VERY LOUD CLUNKING NOISE. SOLUTION: REPLACED FRONT DIFFERENTIAL (INTERNAL DAMAGE TO CLUTCHES), BOTH REAR AXLE SEALS (BECAUSE OF LEAKAGE) $1580.23 11/07/07 TRUCK MAKES LOUD NOISE FROM THE REAR AND SEEMS TO JUMP WHILE TURNING. SOLUTION: FRONT END ALIGNMENT AND REPLACE SEALS IN REAR. $482.97 STILL HAVE THE LOUD NOISE AND JUMPING. 12/13/07 TAKE TRUCK TO DIFFERENT PLACE WITH SAME PROBLEM. SOLUTION: REPLACE LEFT FRONT HUB BEARING. $401.73. 02/18/08 STILL HAVE SAME PROBLEM WITH LOUD NOISE AND JUMPING. SOLUTION: LEFT REAR HUB BEARING, DRUMS IN REAR, AND NOW MECHANIC TELLS ME I NEED CLUTCH PACKS IN REAR TO SOLVE PROBLEM. TELLS ME I SHOULD TAKE IT BACK TO THE DEALER.??? $380.00. NOW I CAN ADD ALL OF THIS UP 198.95+273.19+1580.23+482.97+401.73+380.00=$3017.07 TO FINALLY GET MY TRUCK FIXED---------PRICELESS!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218133February 15, 2008
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:LINES AND FITTINGS, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
PLASTIC PIECE BETWEEN THE BACK WINDOW AND LIFT GATE HANDLE KEEPS CRACKING. A ($400 REPAIR) 2002 MERCURY MOUNTAINEER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216918February 4, 2008
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE ATTEMPTING TO PLACE FUEL IN THE VEHICLE, THE NOZZLE STOPPED AFTER THREE GALLONS AND GAS BEGAN SPILLING OUT. THE FUEL GAUGE INDICATED THAT THE GAS TANK WAS EMPTY. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY PERFORMED AN UNKNOWN REPAIR. HOWEVER, THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 78,140. UPDATED 04-07-08 *BF THE CONSUMER STATED THE DOOR AJAR CHIME GOES OFF WHILE DRIVING AND THE AUTOMATIC DOOR LOCK DOES NOT LOCK FOR 5 MILES. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216375January 29, 2008
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE VEHICLE IS EQUIPPED WITH HEATED SEATS. WHILE DRIVING 40 MPH, THE SEAT BECAME SO HOT THAT THE DRIVER SMELLED SOMETHING BURNING; HOWEVER, THERE WAS NO SMOKE PRESENT. HE DEACTIVATED THE SEAT HEATER AND TOOK THE VEHICLE TO THE DEALER. THE DEALER STATED THAT THE FOAM UNDERNEATH THE SEAT WAS PROBABLY THE CAUSE OF THE ODOR AND THERE WAS A SHORT IN THE WIRE. THE FAILURE MILEAGE WAS 60,000 AND CURRENT MILEAGE WAS 65,000. UPDATED 03/18/08. *LJ THE CONSUMER STATED THERE WAS NOT A BLOWN FUSE. UPDATED 03/18/08 *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10212486December 21, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
ON MY 2002 MERCURY MOUNTAINEER, THE TRANSMISSION FAILED AND HAS TO BE REBUILT AT 70,000 MILES. AFTER READING SEVERAL WEBSITES, IT IS APPARENT THAT THIS HAS BEEN A VERY COMMON AND ONGOING PROBLEM THAT SHOULD QUALIFY IT FOR A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212114December 17, 2007
SUSPENSION:REAR:SPRINGS, SUSPENSION:REAR:SPRINGS:COIL SPRINGS, SUSPENSION
NOTICED SLIGHT ROARING NOISE IN REAR SUSPENSION. FIGURED IT WAS A WHEEL BEARING THAT WAS WORN, WHICH IS WHAT IT WAS, BUT IN LOOKING AT THAT ISSUE SAW THAT REAR PASSENGER COIL SPRING WAS BROKEN. VEHICLE STANCE DID NOT INDICATE A BROKEN SPRING. CHECKED THE DRIVER SIDE TO BE SAFE AND NOTED THAT REAR SPRING WAS BROKEN IN TWO PLACES AND LOOKED AS IF IT WAS TO COME OFF THE BOTTOM SPRING/STRUT CUSHION. AS A RESULT OF THIS MECHANIC INDICATED BROKEN SPRINGS HAD CREATED PREMATURE WEAR OF REAR TOE LINKS. I AM CURRENTLY LOOKING FOR REPLACEMENT PARTS. THIS VEHICLE HAS SEEN NO OFF-ROAD USE OR BEEN USED TO CARRY HEAVY CARGO LOADS. LADY DRIVEN ONLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211338December 10, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
AFTER READING OTHER COMPLAINTS REGARDING 2002 MOUNTAINEERS AND EXPLORERS, I CAN HARDLY TYPE I AM SO FRUSTRATED. THE NUMBER OF POWER TRAIN COMPLAINTS FOR THIS YEAR, MAKE AND MODEL ARE ASTOUNDING. THE TRANSMISSION IN MY 2002 MOUNTAINEER (AKA MONEY SUCKER) NEEDS TO BE REPLACED. THE CAR IS CURRENTLY BEING FIXED AT THE FORD DEALER FOR $3500. THE CAR HAS ALWAYS HAD A FUNNY SHUTTER WHEN SHIFTING FROM 2ND TO 3RD AS WELL AS HESITATION WHEN DROPPING INTO REVERSE AND DRIVE. WHILE DRIVING IN ICY CONDITIONS YESTERDAY MY WIFE THOUGHT HER TIRES WERE SPINNING WHEN SHE WAS TRYING TO PROCEED AT A STOP LIGHT. SHE THANKFULLY AVOIDED BEING REAR ENDED BY A SEMI THAT WAS ABLE TO SWERVE ONTO THE APRON AND AVOID CONTACT WITH HER. SHE WAS ABLE TO LIMP THE CAR TO THE SIDE OF THE ROAD WHERE SHE THEN CALLED ME. AFTER I ARRIVED, I ATTEMPTED TO GET THE CAR TO THE FORD DEALERSHIP WHERE IT COULD BE DIAGNOSED. HOWEVER, THE CAR WOULD ONLY REACH 30MPH AND THE RPMS WERE AT 4,000 TO 5,000 AT THAT SPEED. THE OVERDRIVE LIGHT FLASHED AND THE CHECK ENGINE LIGHT CAME ON. I PARKED IT AND REMOVED THE BATTERY CABLES FOR 10 MINUTES TO SEE IF THE COMPUTER WOULD RESET ITSELF ? THIS DID NOT HELP. IN FACT, THE CAR WOULD NOT EVEN MOVE IN DRIVE OR REVERSE. HAD THE DEALER PICK IT UP TO GET IT FIXED. THIS CAR HAS 108,000 MILES ON IT ? NOT EXACTLY KNEW THIS IS TRUE, BUT IT SOUNDS LIKE I WAS ONE OF THE LUCKY ONES TO GET THAT MANY MILES OUT OF IT ? FROM THE REPORTS I'VE READ ON THE INTERNET. HAVE ALSO EXPERIENCED AND REPLACED FRONT LEFT BEARINGS, REAR LEFT BEARING AND HAVE THE PROBLEM WITH THE STEERING THAT MANY HAVE REPORTED ON THIS VEHICLE (BINDING, TENSION, CAN'T MAKE FULL TURNS, POPPING SOUNDS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208389November 9, 2007
VEHICLE SPEED CONTROL
2002 MERCURY MOUNTAINEER WITH SUDDEN ACCELERATION PROBLEMS. STATE FARM INSURANCE WOULD LIKE TO KNOW IF SOMEONE WANTED TO LOOK AT THE VEHICLE BEFORE REPAIRS WERE MADE. *KB THE CONSUMER HIT A HOMEOWNERS GARAGE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10207546October 31, 2007
VISIBILITY:GLASS, SIDE/REAR
THE REAR WINDOW SHATTERED WHEN IT WAS LIFTER CAUSING THE GLASS AND METAL BAR ACROSS THE WINDOW TO TO COME CRASHING DOWN ON MY HEAD AND BACK. THE GLASS CAUSED CUTS ON MY HANDS, FEET AND THEY BECAME EMBEDDED IN MY SKULL. THE METAL BAR CAUSED A CUT AND A BRUISED SKULL. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10205169October 7, 2007
POWER TRAIN:AXLE ASSEMBLY, SUSPENSION:FRONT, EQUIPMENT
FRONT END NOISE AND VIBRATION THIS IS HAPPENING TO A LARGE NUMBER OF FORD SUV EXPLORERS AND MOUNTAINEERS. IT IS EFFECTING THE DRIVING AND SHAKES THE STEERING WHEEL. THE SUV SPRINGS ARE MAKING A LARGE NOISY SOUND WHEN TURNING AND CANT TURN ALL THE WAY IN ONE DIRECTION. TRUCK JUST STOPS AT A CERTAIN POINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201952September 5, 2007
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED UNTIL THE TWO FRONT SEAT BELTS WERE REPLACED. TWO MONTHS LATER, HE DROVE OVER A BUMP AND THE FAILURE RECURRED. THE FRONT SEAT BELTS WERE REPLACED AGAIN. THE DEALER STATED THAT WHEN THE AIR BAG LIGHT DISPLAYS ON THE INSTRUMENT PANEL, THE AIR BAG SYSTEM IS INOPERATIVE. FORD HAS A REPAIR BULLETIN THAT STATES THAT THE WIRING HARNESS FROM THE MAIN HARNESS TO THE DETONATOR IS NON-FUNCTIONAL. THE AIR BAG LIGHT IS CURRENTLY ILLUMINATED. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS 68,245 AND FAILURE MILEAGE WAS 36,520.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199629August 15, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING 55 MPH AND TOWING A CAMPER, THE OVERDRIVE OFF LIGHT ILLUMINATED. THE VEHICLE ALSO SKIPPED GEARS. THE DEALER STATED THAT THE TRANSMISSION FLUID NEEDED TO BE CHANGED, BUT THE CONTACT DECLINED TO HAVE IT CHANGED. THE VEHICLE WAS TAKEN TO A TRANSMISSION SPECIALIST WHO STATED THAT THE SERVO PISTON IN THE TRANSMISSION WAS WORN, WHICH DAMAGED THE BANDS AND DRUMS. THE TRANSMISSION SPECIALIST MADE THE REPAIR. THE FAILURE MILEAGE WAS 67,678 AND CURRENT MILEAGE WAS 67,800. UPDATED 02-01-08. *KB UPDATED 02/01/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199645August 15, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
THE PASSENGER REAR SIDE COIL SPRING WAS CRACKED AND BROKEN ALMOST CUT DOWN A TIRE SAID THE DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199358August 13, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
WHILE DRIVING ON A HIGHWAY AT ABOUT 65MPH A LOUD BANG WAS HEARD AND MY 2002 MERCURY MOUNTAINEER SWERVED TO THE RIGHT ALMOST HITTING ANOTHER CAR. I THOUGHT I HIT SOMETHING ON THE ROAD, BUT INSPECTION REVEALED THE RIGHT REAR COIL SPRING HAD SNAPPED. FURTHER INSPECTION REVEALED THE LEFT SIDE HAD ALSO BROKEN AT SOME POINT. I RESEARCHED THE INTERNET AND FOUND THIS TO BE A COMMON PROBLEM. HERE ARE TWO OF THE MANY LINKS WITH OWNERS EXPRESSING THE SAME CONCERNS. HTTP://WWW.EXPLORERFORUM.COM/FORUMS/SHOWTHREAD.PHP?P=1619655 , HAS TWO PAGES OF THIS PROBLEM WITH EXPLORERS AND MOUNTAINEERS, HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/FORD_SPRINGS.HTML , TALKS ABOUT BROKEN SPRINGS ON ALL FORD MODELS. I CALLED MY LOCAL DEALER TO INQUIRE ABOUT THIS PROBLEM AND WAS TOLD THIS IS THE FIRST THEY HAD HEARD OF THE PROBLEM, HOWEVER THEY JUST HAPPEN TO STOCK THE PARTS TO REPAIR IT. I COULD NOT AFFORD THEIR COST SO I HAD NO CHOICE BUT TO HAVE IT REPAIRED BY A RELATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198153August 1, 2007
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING 30 MPH UPHILL, THE CONTACT HEARD A CLUNKING NOISE COMING FROM THE REAR OF THE VEHICLE. THE DEALER STATED THAT THE WHEEL BEARING NEEDED TO BE REPLACED. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE WAS 70,000 AND FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197941July 31, 2007
AIR BAGS
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. ON APRIL 15, 2007, THE CONTACT'S DAUGHTER WAS INVOLVED IN A CRASH WHILE DRIVING 10 MPH. THE AIR BAGS FAILED TO DEPLOY. HER DAUGHTER SUFFERED A MILD CONCUSSION AND RECEIVED HEADACHE MEDICATION FROM HER DOCTOR. THE VEHICLE'S HOOD AND FENDER WERE DAMAGED. THE DEALER CURRENTLY HAS THE VEHICLE. A POLICE REPORT WAS FILED. THE CURRENT MILEAGE WAS 66,246 AND FAILURE MILEAGE WAS 65,246. UPDATED 02/01/08.* LJ
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10196296July 13, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, WHEELS
TRAVELING I-95 N BETWEEN BALTIMORE,MD AND WILMINGTON DE WHEN TRANSMISSION STARTED SLIPPING IN 2002 MERC MTNR. TRANSMISSION SLIPPING WHEN SHIFTING INTO 3RD GEAR AT TOLL BOTH. PULLED OFF HWY AT REST STOP BUT DID NOT TURN OFF ENGINE. PULLED BACK ONTO HWY, ACCELERATED AND CHECK TRANSMISSION INDICATOR CAME ON. O/D LIGHT BEGAN FLASHING. PULLED OFF HWY, CALLED FOR TOW AND WAS TAKEN TO LOCAL FORD DEALERSHIP. WAS TOLD BAND WAS BROKEN IN TRANSMISSION AND REPLACEMENT WAS NEEDED AT COST OF $4361. HAD JUST REPLACED LEFT REAR WHEEL BEARING AND REAR PARKING BRAKES WEEK PRIOR FOR $650. VEHICLE HAD 75K MILES. COULDN'T JUSTIFY SPENDING THAT MUCH MONEY ON 6 YEAR OLD VEHICLE THAT HAD LEFT ME STRANDED FIVE HOURS FROM HOME. TRADED VEHICLE (GOT ANNIHILATED ON TRADE!) AND CONTINUED MY TRIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195147July 2, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT NOTICED A CRACK ON THE PANEL OF THE LIFTGATE. THE DEALER REPLACED THE PANEL, BUT WAS UNABLE TO DIAGNOSIS THE CAUSE OF FAILURE. APPROXIMATELY ONE YEAR LATER, SHE NOTICED ANOTHER CRACK ON THE LIFTGATE PANEL. THE DEALER STATED THAT THEY WOULD ORDER THE PART AND REPLACE THE PANEL. AS OF JULY 2, 2007, THE PANEL HAS NOT BEEN REPLACED. THE FAILURE CAUSED THE CLOSE DOOR LIGHT TO REMAIN ILLUMINATED. THE CURRENT MILEAGE IS 68,000 AND THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192083May 30, 2007
PARKING BRAKE
RIGHT REAR PARKING BRAKE PAD FELL APART AS MECHANIC WAS ATTEMPTING TO DO A REAR BRAKE JOB. WAS TOLD THIS WAS A COMMON PROBLEM IN BOTH 2002 THROUGH 2004 MERCURY MOUNTAINEERS AND FORD EXPLORERS. CAN'T BELIEVE A PARKING BRAKE PAD WOULD JUST FALL APART IN PIECES WHEN THE PARKING BRAKE IS NEVER USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192085May 30, 2007
SUSPENSION:FRONT:WHEEL BEARING
LOUD ROARING NOISE COMING FROM FRONT LEFT WHEEL. FORD DEALERSHIP SERVICE DEPARTMENT REPLACED WHEEL BEARING AS PART HAD FAILED. AFTER REPLACING FRONT WHEEL BEARING THE MECHANIC TEST DROVE THE VEHICLE AND DETERMINED THE RIGHT REAR WHEEL BEARING HAD FAILED AS WELL DUE TO A ROARING NOISE COMING FROM REAR END RIGHT WHEEL. BOTH ARE BEING REPLACED FOR $500.00. WHO KNOWS WHEN THE OTHER TWO WHEEL BEARINGS ARE GOING TO FAIL AND NEED REPLACED. VEHICLE ONLY HAS 81,000 MILES ON IT AND IT IS UNCOMMON TO HEAR OF A WHEEL BEARING FAILING WITH SO FEW MILES. THIS IS NOT AN UNCOMMON PROBLEM WITH 2002 THROUGH 2004 MERCURY MOUNTAINEERS OR FORD EXPLORERS FROM OTHER COMPLAINTS READ AND THE DEALERSHIP IN WHICH I AM HAVING THE WORK DONE AT STATED THIS HAS BEEN A COMMON PROBLEM THEY HAVE HAD TO DEAL WITH. I WOULD THINK WITH SO MANY PROBLEMS THAT A RECALL WOULD HAVE OR WILL OCCUR. I WOULD UNDERSTAND IF IT WAS A VEHICLE WITH OVER 100,000 MILES IF NOT MORE THAN 150,000 MILES, BUT VEHICLES WITH AS FEW AS 10,000 MILES THIS IS PROBLEM THAT COULD LEAD TO SERIOUS ACCIDENTS AND INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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