Mercury Mariner Complaints (2010)

279 consumer complaints on file.

#10575528March 29, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
WHILE DRIVING AND ATTEMPTING TOP ACCELERATE UP TO SPEED, THE VEHICLE BEGAN TO SLOW AND HESITATE. IT WOULD NOT PROPERLY ACCELERATE. AFTER GOING A SHORT DISTANCE AT REDUCED SPEED, THE VEHICLE BEGAN TO SHAKE AND HESITATE. I WAS ABLE TO MAKE IT HOME (LUCKILY NOT TOO FAR). THE WRENCH SYMBOL ON THE DASH ILLUMINATED DURING THIS EPISODE AS WHEEL. I CHECKED THEOWNERS MANUAL AND THEN CALLED MY LOCAL DEALER WHO RECOMMENDED THE CARE BE TOWED TO DEALER AND NOT DRIVEN. THIS WAS DONE THE NEXT DAYAND AFTER A FULL DAY OF CHECKING THE VEHICLE, THE DEALER ADVISED THEY HAD NO IDEA WHAT THE PROBLEMS WAS. THEY RELEASED THE CARE TO ME. THE NEXT WEEK THE SAME SITUATION HAPPENED SEVERAL MORE TIME AND FINALLY, WHILE ON THE WAY TO DEALER, IT HAPPENED AGAIN WITH THE SERVICE ENGINE LIGHT COMING ON AS WELL. THIS TIME THE DEALER IDENTIFIED THE PROBLEM AS THE THROTTLE BODY AND REPLACED IT AT A COST INEXCESS OF $500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575436March 28, 2014
ENGINE
SLOWED TO MAKE A RIGHT HAND TURN INTO A PARKING LOT AND THE VEHICLE STALLED. THERE WAS NO WARNING OF AN IMPENDING STALL AND NO CONSOLE LIGHTS CAME ON OTHER THAN THE BATTERY LIGHT AND THE OIL LIGHT. THE INCIDENT DID NOT CREATE AN ERROR CODE IN THE COMPUTER SYSTEM AS I TOOK THE VEHICLE TO A FORD DEALERSHIP FOR SERVICE AND TO CHECK FOR ANY ISSUES WITH THE VEHICLE. FORD REPAIR SHOP FOUND NOTHING WRONG WITH VEHICLE UPON INSPECTION AND SAID THERE WAS NOTHING THEY COULD DO WITHOUT AN ERROR CODE IN THE COMPUTER SYSTEM. A STALLING INCIDENT OCCURRED AGAIN ON 3/18/14. IN THIS INSTANCE, AGAIN THERE WAS NO WARNING. I HAD JUST EXITED OFF OF THE HIGHWAY AND WAS ACCELERATING AFTER A STOP SIGN. THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. AGAIN, ONLY THE BATTERY LIGHT AND OIL LIGHT CAME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567983March 8, 2014
POWER TRAIN
I WAS TRYING TO ACCELERATE AT A STOP LIGHT AND THE TRANSMISSION (?) DID NOT ENGAGE. WHEN I CAME TO A STOP LIGHT THE CAR JERKED LIKE IT WAS IT COULD NOT SWITCH GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562355January 31, 2014
VEHICLE SPEED CONTROL, POWER TRAIN, ENGINE
TWICE IN TWO DAYS WHILE SPEEDING UP TO GET ON HIGHWAY MY MARINER LOOSES COMPLETE POWER AND THE WRENCH LIGHT COMES ON. LUCKY FOR ME IT WAS JUST BEFORE I WAS TURNING ON TO MERGE. SECONDS LATER IT WOULD HAVE BEEN A SERIOUS ACCIDENT, DUE TO THE SUDDEN STOP. I HAD TO SHUT THE CAR OFF AND START IT BACK UP IN ORDER TO GET GOING AGAIN. AFTER READING #PE13003 HAS BEEN FILE FOR THE SAME EXACT PROBLEM WITH SAME MAKE AND MODEL. SOMEONE BETTER REACT BEFORE SOMEONE LOOSES A LIFE. THIS IS HORRIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559637January 13, 2014
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
IN 2011, WHILE DRIVING AT APPROXIMATELY 60 MPH, I PRESSED THE GAS PEDAL AND COULD NOT ACCELERATE. THE ENGINE STAYED ON BUT I COULD NOT ACCELERATE. I WAS ABLE TO TURN ON THE HAZARDS AND PULL OFF TO THE SIDE OF THE HIGHWAY. I TURNED OFF THE VEHICLE AND AFTER WAITING 5 MINUTES I RESTARTED THE VEHICLE AND THE GAS PEDAL WAS WORKING. THEN AGAIN IN OCTOBER 2013, I WAS DRIVING APPROXIMATELY 30 MPH WHEN I LOST ACCELERATION CAPABILITY. THIS TIME THE THROTTLE BODY INDICATOR LIGHT WAS DISPLAYED. I TOOK THE VEHICLE IN TO A MECHANIC AND HE STATED THAT NOTHING REGISTERED ON THE COMPUTER AS A MALFUNCTION. HE LOOKED AT THE INTAKE VALVE AND COULD NOT SEE ANY BUILD-UP. IN JANUARY 2014 THIS HAPPENED 3 TIMES AND I WAS ABLE TO RESTART THE VEHICLE AND PROCEED. HOWEVER, ON JANUARY 11, 2014 AFTER THE MALFUNCTION THE VEHICLE DID NOT RESET IMMEDIATELY NOW THE CHECK ENGINE LIGHT IS DISPLAYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558026December 31, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
WHEN ACCELERATING THROUGH AN INTERSECTION, MY VEHICLE LOST ACCELERATION POWER AND THE POWER BRAKES FAILED. AFTER RESTARTING THE VEHICLE, THE VEHICLE WAS SLOWLY MOVED TO A SIDE STREET, BACKING-UP TRAFFIC ON THE BUSY STREET. THE VEHICLE WAS TOWED TO A FORD DEALERSHIP AND THE DIAGNOSIS WAS THAT THROTTLE BODY NEEDED REPLACING. THE SERVICE COST ME $503 PLUS TAX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557554December 28, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE VEHICLE SHUT OFF WHILE DRIVING. THIS RE-OCCURRED SEVERAL TIMES DURING THE NEXT 8 DAYS ALSO WHILE DRIVING, ONE TIME WHILE MAKING A LEFT HAND TURN ACROSS ONCOMING TRAFFIC. WE RESEARCHED THE PROBLEM AND HAD TWO ESTIMATES DONE AND CONTACTED FORD MOTOR COMPANY. THE THROTTLE BODY HAD TO BE REPLACED AND THE REPAIR COST US $400.00 DOLLARS. WE HAVE RESEARCHED THIS PROBLEM AND HAVE SEEN THAT THIS IS A VERY COMMON SAFETY PROBLEM. WE SPOKE WITH OUR NEIGHBORS WHO HAVE A FORD ESCAPE AND ALREADY HAD THEIR THROTTLE BODY REPLACED AS WELL FOR THE SAME PROBLEM. WE WERE TOLD BY THE DEALERSHIP THAT THE NEW PART IS DESIGNED DIFFERENTLY NOW, SO THIS SHOULD NOT HAPPEN TO US AGAIN. THIS HAS TO BE A RECALL ITEM. IT IS OBVIOUSLY A MANUFACTURING DEFECT AND IS A HUGE SAFETY CONCERN. FORD SHOULD HAVE TO BE RESPONSIBLE FOR THESE CHARGES. WE ARE VERY DISAPPOINTED THAT FORD HAS NOT TAKEN RESPONSIBILITY FOR THIS ISSUE AND THAT ALL OF US HAVE TO PAY FOR A DEFECTIVE SYSTEM THAT FORD MOTOR COMPANY KNOWS IS A PROBLEM, AND COULD HAVE BEEN THE CAUSE OF A MAJOR ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557423December 27, 2013
POWER TRAIN
WHILE TRAVELING AT 65, WRENCH POWERTRAIN LIGHT CAME ON. ABLE TO GET TO SIDE OF ROAD. CALLED FORD ROADSIDE, WRECKER TOWED TO DEALERSHIP. FOUND FAULTY THROTTLE BODY. REPLACED UNDER EXTENDED WARRANTY. SCARY SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557426December 27, 2013
EXTERIOR LIGHTING
RETURNING HOME FROM WORK, WIFE IN FRONT OF ME. CENTER HIGH STOP LIGHT HAD SOME BAD BULBS. REMOVED ASSEMBLY, FOUND MELTED REFLECTOR AND BROKEN BULBS. TOOK MANY PHOTOS. INFORMED LOCAL DEALERSHIP BY EMAIL. TOLD THEM U/W. PART ARRIVED 1 WEEK LATER, PICKED UP ON SATURDAY MORNING, HAD TO PAY $90.41. I BADGERED DEALERSHIP FOR REIMBURSEMENT, FINALLY GOT CHECK AT END OF DECEMBER. STILL HAVE PICS AND PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557253December 26, 2013
POWER TRAIN
WAS DRIVING ON THE FREEWAY GOING ABOUT 70 WHEN I LOST ALL POWER TO ACCELERATE. I NOTED THE WRENCH SYMBOL ALSO HAD JUST CAME ON. I WAS ABLE TO PULL OVER TO THE SHOULDER AND TURN MY CAR OFF. BEFORE IT TURNED OFF THE CAR SHOOK QUITE A BIT. I LET THE CAR SIT FOR ABOUT A MINUTE RE-STARTED AND NOTED THE WRENCH WAS GONE AND I COULD ACCELERATE. LATER THAT DAY IT HAPPENED TO ME AGAIN. CAR IS IN SHOP AND THEY TOLD ME IT IS A BAD THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556990December 22, 2013
ENGINE, VEHICLE SPEED CONTROL
WAS AT STOP LIGHT COMPLETELY STOPPED. WHEN THE LIGHT TURNED GREEN, I STEPPED ON THE ACCELERATOR AND MY CAR DID NOT ACCELERATE. THE ENGINE LIGHT AND ANOTHER LIGHT CAME ON. I TRIED MULTIPLE TIMES TO MOVE THE CAR AND NOTHING HAPPENED. I POWERED MY CAR DOWN AND RESTARTED IT, AT THIS TIME THE CAR STARTED MOVING AGAIN WHEN I PRESSED ON THE ACCELERATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555376December 9, 2013
POWER TRAIN
LOSS OF POWER ON HIGHWAY..SO THANKFUL I DIDNT GET HIT BY OTHER VEHICLES..WAS SO SCARED..THE WRENCH CAME UP ON DASH...FORD SAID EITHER DRIVE TRAIN OR THROTTLE. ..LET ME SAY, I HAVE 48000 MILES ..IF HAVE TO PAY FOR THIS, MAY CALL LAWYER..HAVE SO MANY COMPLAINTS AND FORD HAD NOT ANYTHING ABOUT IT...ARE THEY WAITING FOR A DEATH??? MY SUV WAS TAKEN TO TED RUSSELL FORD PARKSIDE DRIVE KNOXVILLE TENNESSEE. ..HAVE NOT HEARD THE PROBLEM YET..VERY DISSAPPOINTED WITH FORD PRODUCT...IF NOT TOOK CARE OF..WILL NEVER BY ANOTHER FORD EVER... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553504November 23, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
GOING 65 MILES DOWN INTERSTATE DURING RUSH HOUR TRAFFIC AND LOST ALL POWER HAD TO WEAVE TO SIDE OF ROAD TO GET OUT OF TRAFFIC HAD TO HAVE REPAIRED WAS THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553301November 22, 2013
FUEL SYSTEM, GASOLINE, ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING IN HEAVY TRAFFIC IN CENTER LANE OF THREE LINE HIGHWAY. VEHICLE SUDDENLY LOST POWER CREATING A EMERGENCY SITUATION. I HAD TO FORCE TRAFFIC TO ALLOW ME PROCEED TO SIDE OF THE ROAD. ENDANGERING MYSELF AND MY FAMILY, I SAT FOR ABOUT 30 MIN. BEFORE I COULD MOVE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553164November 21, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING UPON A ROADWAY IN OUR NEIGHBORING COMMUNITY AT APPROXIMATELY 30 MPH, MY 2010 MERCURY MARINER SUDDENLY STOPPED TRAVELING AT SPEED, AND WENT INTO 'LIMP MODE'. I WAS ABLE TO SLOWLY PULL THE VEHICLE INTO A PARKING LOT. I CALLED MY WRECKER SERVICE AND THEY TOWED (FLATBED) MY VEHICLE BACK TO THE FORD DEALER WHERE I BOUGHT IT. I PURCHASED THE 2010 MERCURY MARINER NEW FROM THE SAME DEALER. THEY EXAMINED IT AND DETERMINED THAT THE 'THROTTLE BODY' NEEDED TO BE REPLACED. THEY DECLINED TO REPAIR IT UNDER WARRANTY, STATING THAT THE PART WAS NO LONGER COVERED. THEY ALSO STATED THAT A RECALL HAD NOT BEEN ISSUED. I PAID A TOTAL OF $409.27 FOR THE REPAIR. THE TOW BILL WAS COVERED UNDER MY MEMBERSHIP IN AAA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551883November 12, 2013
POWER TRAIN
WHILE DRIVING APPROX. 45 MPH THE WRENCH-SHAPED WARNING LIGHT CAME ON AND I LOST PROPULSION...ENGINE STILL RUNNING, RADIO, A/C STILL OPERATING BUT 0 RPMS. I COASTED TO A STOP ON A SIDE ROAD AND CALLED A TOW TRUCK. MECHANIC TELLS ME IT IS A FAILED THROTTLE BODY AND WILL BE PRETTY EXPENSIVE TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551552November 8, 2013
POWER TRAIN
DRIVING WHEN WRENCH SYMBOL CAME ON DASHBOARD AND RPMS DROPPED TO UNDER 1 AND SPEED DROPPED. COASTED INTO A PARKING LOT AT WHICH POINT CAR COMPLETELY SHUT DOWN. COULD TURN CAR BACK ON. HAD TOWED AND THROTTLE BODY REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550871November 4, 2013
ENGINE, VEHICLE SPEED CONTROL
MY WIFE WAS DRIVING IN TOWN AND THE CAR BEGAN TO "BUCK" AND SLOW DOWN. AFTER A FEW MINUTES THE ACCELERATOR HAD NO EFFECT ON THE ENGINE. IT APPEARED TO BE IDLING ONLY. SHE PULLED OFF THE ROAD AND STOPPED THE CAR, WAITED A10 MINUTES OR SO, AND STARTED IT AGAIN. THERE WAS NO DIFFICULTY STARTING THE CAR, BUT AGAIN THE ACCELERATOR HAD NO EFFECT ON THE ENGINE SPEED. WE HAD THE CAR TOWED TO THE LOCAL DEALERSHIP WHERE IT WAS DIAGNOSED WITH A BAD THROTTLE BODY AND THROTTLE MOTOR. THE REPAIRS COST APPROXIMATELY $500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550268October 30, 2013
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
I HAVE BEEN HAVING A PROBLEM WITH MY 2010 MERCURY MARINER FOR OVER A MONTH. IT IS STALLING OUT AT RANDOM TIMES AND THEN THE VEHICLE DIES. TOOK TO DEALERSHIP SEVERAL TIMES AND THE COMPUTER IS NOT DETECTING THE PROBLEM SO THEY CANT DETERMINE WHAT TO FIX. THE DEALERSHIP SAYS IT MAY ME THE THROTTLE BODY, BUT THIS IS NOT COVERED IN MY EXTENDED WARRANTY AND IS A VERY EXPENSIVE PART TO REPLACE. I AM A SINGLE MOTHER WITH 2 KIDS AND THIS IS VERY DANGEROUS WHEN WE ARE DRIVING DOWN THE HIGHWAY AT 75 MPH WITH TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550294October 30, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES, STEERING
CAR STALLED WHILE MY GRANDDAUGHTER WAS DRIVING ON THE HIGHWAY. IT ALSO DID NOT ACCELERATE. SHE HAD TO STEP ON THE BRAKES TO GET THE CAR TO MOVE. SHE IMMEDIATELY GOT A DIAGNOSIS FROM AUTO ZONE (THROTTLE BODY SYSTEM OPEN- P2111), THEN TOOK THE CAR TO THE FORD DEALERSHIP WHERE THE PROBLEM WAS CONFIRMED AND REPAIRED. AN EMERGENCY LIGHT CAME ON DURING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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