Mercury Mariner Complaints (2010)

279 consumer complaints on file.

#11309260February 14, 2020
STEERING
IN MOTION ON A STREET A POWER STEERING ASSIST FAULT WARNING CAME ON, SHORTLY AFTER LOST POWER STEERING. INFORMED BY FORD IT WAS FIXED AFTER RECALL ON SEP 22ND 2014, AND IS NO LONGER VALID OR COVERED? SAME PROBLEM HAPPENING AGAIN AS THE FIRST RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308143February 10, 2020
FUEL/PROPULSION SYSTEM, STEERING, UNKNOWN OR OTHER
WHEN FILLING GAS TANK YESTERDAY ONCE FULL GAS LEAKED FROM UNDER THE WHEEL WELL ONTO THE TIRES. THE CAR WAS PARKED AT A GAS STATION. I WAS ASKED TO MOVE THE CAR AWAY FROM THE PUMP BY THE GAS ATTENDANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308083February 9, 2020
FUEL/PROPULSION SYSTEM
I WAS DRIVING DOWN THE STREET AT ABOUT 30 MILES AN HOUR AND ALL OF A SUDDEN THE CAR LOST POWER AND I FELT LIKE I WAS IN LOW GEAR. THE POWER SURGED CAUSING THE CAR TO BUCK AND STALL, I WAS ON A CITY STREET
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281496November 21, 2019
UNKNOWN OR OTHER
CAR SHUTS OFF WHEN DRIVING. MECHANICS CAN NOT REPLICATE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268886October 16, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
VEHICLE'S ELECTRONIC POWER STEERING TURNED OFF IN THE MIDDLE OF DRIVING, TURNING ON HIGHWAY, THIS HAS HAPPENED 3 TIMES, SEEMS LIKE WHEN THE HEAT IS ON. RECALL 14S05C SHOWS UP IN SERVICE RECORDS FROM THIS CAR. WORKS WAS DONE MY MAHOPAC FORD, MAHOPAC, NY. REFLASH IC AND PSCM. THIS RECALL WAS APPARENTLY ADDRESSED, BUT THE PROBLEM HAS COME BACK. I JUST BOUGHT THIS CAR USED TWO WEEKS AGO. IT DID NOT HAVE THIS PROBLEM UNTIL I TURNED THE HEAT ON. NOT SURE WHAT TO DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252649September 1, 2019
SEAT BELTS
TAKATA RECALL HAD JUST STOPPED AT A RED LIGHT WHEN THE CAR BEHIND ME RAN INTO ME. THE SPEED LIMIT ON THAT ROAD IS 60 MPH , BUT SURE HOW FAST HE WAS GOING WHEN HE HIT US. BUT, IMMEDIATELY AFTER IMPACT I NOTICED MY SEAT BELT WAS NO LONGER ON. IT HAD UNBUCKLED ON IMPACT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11246245August 24, 2019
SERVICE BRAKES
MY BREAK PEDDLE GOES ALMOST TO THE FLOOR OF THE CAR WHEN I COME TO A RED LIGHT OR STOP SIGN. I'VE BROUGHT MY VEHICLE TO THE DEALERSHIP ON 4 SEPERATE OCCASIONS AND WAS TOLD THAT THEY COULD NOT FIND ANYTHING WRONG WITH MY BREAKS. I RECENTLY BROUGHT TO AN INDEPENDENT REPAIR SHOP AND WAS TOLD THAT I NEEDED A NEW MASTER CYLINDER. THE MASTER CYLINDER WAS REPLACED BUT I'M STILL HAVING TROUBLE WITH THE POSITION OF THE BREAK WHEN I COME TO A STOP. THERE ARE SEVERAL OWNERS ON LINE COMPLAINING ABOUT THE SAME ISSUE. CAN SOMEONE PLEASE LOOK INTO THIS AND GET BACK WITH ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234812July 25, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE LEAKED AND THERE WAS A PUDDLE UNDER THE VEHICLE. THE CONTACT ALSO NOTICED A FUEL LEAK UNDER THE BACK SEAT OF THE VEHICLE. THE CONTACT STATED THAT THE FUEL DELIVERY MODULE WAS REPLACED ON TWO SEPARATE OCCASIONS. LARRY H. MILLER FORD MESA (LOCATED AT 460 E AUTO CENTER DR, MESA, AZ 85204, (480) 569-7713) WAS CONTACTED BY PHONE AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210659May 29, 2019
STEERING
POWER STEERING WENT OUT. THERE WAS A RECALL I SEE BUT FOR SOME REASON MINE ISNT COVERED. ITS A 2010 AND JUST TURNED 70K MILES. I SEE THIS IS COMMON BUT CANT FIND A FIX ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205696May 6, 2019
STRUCTURE:BODY
DRIVING HOME FROM WORK IN THE POURING RAIN GOING 45MP, MY HOOD FLEW OPEN, BUSTED MY WINDSHIELD, DAMAGED THE HOOD AND A FEW OTHER THINGS, I COULD NOT SEE WHERE I WAS GOING AS I WAS SCARED DID NOT KNOW WHAT HAPPENED I FINALLY PULLED OF THE ROAD AND SAT THERE CONFUSED, APPARENTLY THE SAFETY LATCH DID NOT CATCH , THIS SHOULD NEVER OF HAPPENED, SO GOING ON 3 WEEKS AND 2,500 IN DAMAGES AND NO VECHICLE LATER WE CANNOT UNDERSTAND HOW THIS COULD OF HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187168March 15, 2019
STEERING
I HAVE A 2010 MERCURY MARINER. THERE WAS A RECALL FOR THE POWER STEERING. I DIDN'T GET IT TAKEN IN RIGHT AWAY, JUST TOOK IT IN DECEMBER 2018 FOR OIL CHANGE AND HAD DEALERSHIP TAKE CARE OF RECALL ALSO. THEY UPDATED THE SOFTWARE BUT THAT IS WHEN MY TROUBLE STARTED WITH THE POWER STEERING. STEERING WHEEL HAD A TWITCH, SHAKING BY ITSELF WHILE CAR WAS RUNNING AT IDLE. WHEN THE SHAKING GOT REAL BAD I TOOK IT TO DEALER MARCH 7 2019 TO BE FIXED UNDER RECALL FOR POWER STEERING ASSIST LOSS. THE RECALL STARTED JULY 25 2014 WITH NO END DATE OF RECALL. THEY TOLD ME THAT THEY COULDN'T FIX IT UNDER THE RECALL BECAUSE FORD SAID IT HAD BEEN TO LONG AFTER THE RECALL. BASICALLY THEY WERE SAYING THE RECALL WAS OUTDATED. THEY TOLD ME I COULD HAVE IT FIXED FOR $800 OUT OF POCKET. A RECALL SHOULD NEVER BE OUTDATED BUT GO THE LIFE OF THE VEHICLE. EVERY VEHICLE IS DIFFERENT WHEN THE THE PART GOES BAD AFTER A RECALL HAPPENS. MINE WAS ALMOST 5 YEARS AFTER RECALL STARTED. IT IS A SAFETY ISSUE BECAUSE YOUR POWER STEERING GOES OUT IF NOT FIXED AFTER THE STEERING WHEEL STARTS TWITCHING. MY POWER STEERING WENT OUT 2 DAYS AFTER I HAD TAKEN IT IN TO THE DEALERSHIP TO HAVE IT FIXED FOR WHAT I THOUGHT WAS A REAL RECALL. APPARENTLY FORD HAS FAKE RECALLS. WHEN YOU TAKE YOUR VEHICLE IN THEY REFUSE TO FIX IT BECAUSE THEY SAY WHAT RECALL. THE POWER STEERING WENT OUT WHEN I STOPPED TO GET GAS. I STARTED THE CAR BACK UP AFTER GETTING GAS IT WAS GONE. I CALLED FORD CUSTOMER SERVICE NUMBER MARCH 14 2019. I LET THEM KNOW WHAT MY ISSUE WAS. THEY DID THERE RESEARCH AND CALLED ME BACK MARCH 15 2019 ONLY TO LET ME KNOW THAT THE UPDATE THE DEALERSHIP DID IN DECEMBER 2018 WAS THE FIX. IT WAS ONE AND DONE. THEY WERE NOT DOING ANYTHING ELSE, THEY TOLD ME. SO THE UPDATE CANCELLED OUT THE REAL FIX OF CHANGING THE TORQUE SENSOR IN THE STEERING COLUMN WHICH 2 DAYS LATER LEFT ME WITHOUT POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180827February 18, 2019
STEERING
IT HAPPENED ABOUT ONCE A MONTH, I WOULD HAVE NO POWER STEERING WHEN IN TRAFFIC, IN MOTION, TURNING FOR ABOUT 3 - 5 SECONDS, THEN BACK TO NORMAL STEERING. I DIDN'T KNOW ABOUT ANY RECALL AT THE TIME. THEN WHILE IN MOTION, TURNING INTO TRAFFIC POWER STEERING STOPPED COMPLETELY, WITH MESSAGE "POWER STEERING ASSIST FAULT" I LOOKED ONLINE, AND FOUND OUT ABOUT THE RECALL. DEALER SAYS STEERING RECALL WAS COMPLETED BUT I WAS NEVER NOTIFIED WHEN. THE PROBLEM HAS NEVER STOPPED FOR ME. NOW IT IS A PERMANENT PROBLEM, AND DEALER SAYS NO WARRANTY, NO RECALL. CAN I FORCE THE DEALER TO RE-DO THE RECALL SOMEHOW?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180149February 14, 2019
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT HAD TO EXERT EXCESSIVE STRENGTH TO STEER THE VEHICLE. THE FAILURE MADE IT DIFFICULT FOR THE CONTACT TO DRIVE. THE "POWER ASSIST FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173483February 1, 2019
STEERING
POWER STEERING ASSIST FAULT HAPPENS WHILE DRIVING RECALL SHOULD BE EXTENDED TO COVER MORE VEHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173127January 30, 2019
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165879January 8, 2019
STEERING
MY CAR HAS A MALFUNCTION WITH THE POWER STEERING ASSIST. IT WENT OUT OF MY ON THE FREEWAY COMING HOME FROM GLENDALE, AZ TO RIVERTON, UT. IT WAS SO SCARY AND SO DIFFICULT TO GET HOME! MY MECHANIC INFORMED ME THERE WAS A RECALL ON THIS PART. HOWEVER, SOMEHOW MY VIN IS NOT SHOWING THIS RECALL EVEN THOUGH IT IS THE EXACT YEAR, MAKE AND MODEL AFFECTED. AFTER DOING SOME RESEARCH IT TURNS OUT THAT FORD ONLY RECALLED A FRACTION OF THE VEHICLES THAT WAS MANUFACTURED WITH THIS FAULTY PART. HOW ARE THEY ONLY ACCOUNTABLE FOR SOME OF THE VEHICLES AFFECTED? CLEARLY I HAVE THE SAME FAULTY PART IN MY VEHICLE. I'VE CALLED EVERY DEALERSHIP IN THE VALLEY TRYING TO FIND INFORMATION ON WHY IT IS A "LOTTERY" ON WHO GETS THE RECALL FIXED AND WHO DOESN'T. THEY HAVE BASICALLY ALL TOLD ME TO GET STUFFED. I CAN'T DRIVE MY CAR AND THE PART IF VERY DIFFICULT TO FIND OUTSIDE OF THE DEALERSHIP, WHO I DO NOT WANT TO GO THROUGH AFTER HAVING THEM REFUSE TO CORRECT AN ISSUE THAT HAS A RECALL ASSOCIATED WITH IT. FORDS RECALL 14S05.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165887January 8, 2019
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. LARRY H. MILLER SUPER FORD SALT LAKE CITY (1340 S. 500 W, SALT LAKE CITY, UT 84115, (801) 783-4473) AND KEN GARFF WEST VALLEY FORD (4091 W 3500 S, WEST VALLEY CITY, UT 84120, (801) 559-0500) WERE CONTACTED AND STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING) AND NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164900January 7, 2019
STEERING
POWER STEERING CONTROL MODULE PSCM) AND CLUSTER MODULE WENT OUT, STEERING IS NOT SAFE, VERY HARD TO STEER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161924December 17, 2018
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 15 MPH, THE POWER STEERING SUDDENLY FAILED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER (DUNPHY FORD, 7700 FRANKFORD AVE, PHILADELPHIA, PA) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161934December 17, 2018
STEERING
WAS SLOWING TO TURN IN SHOPPING PLAZA LOSE POWER STEERING ALMOST RAN WOMEN OVER CROSS DRIVE WAY CAR WOULD NOT STEER WITHOUT MUCH FORCE THIS IS DANGEROUS HOW MANY MUST DIE BEFORE FORD FIXES THIS DO THEY REMEMBER GAS TANKS ? MY NEXT CALL IS TO 60 MINUTES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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