Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#10446326February 2, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
MY CAR HAS BEEN LEAKING TRANSMISSION FLUID FOR ABOUT A MONTH. I TOOK IT TO MY LOCAL MECHANIC AND HE STATED THAT THE A/C CONDENSER WAS FAULTY AND THAT IT WAS CAUSING THE TRANSMISSION FLUID TO LEAK. I CONTACTED A SERVICE REPRESENTATIVE AT MY LOCAL LINCOLN MERCURY DEALERSHIP IN HOUSTON WHO STATED THAT THEY HAVE HAD A MULTITUDE OF COMPLAINTS REGARDING THE SAME ISSUE BUT NO RECALL NOTICE EXISTED TO CORRECT THIS PROBLEM. THIS SERVICE TECHNICIAN STATED THAT FOR SOME REASON FORD/LINCOLN MERCURY HAD MADE SOME CHANGE TO THE TRANSMISSION FLUID LINE IN CONJUNCTION WITH THE A/C CONDENSER AND THAT THIS CHANGE HAS CAUSED A LOT OF PROBLEMS. I FEEL THAT THIS ISSUE NEEDS TO BE ADDRESSED IMMEDIATELY SINCE THIS IS HAPPENING TO SO MANY CARS WITH SO FEW MILES. I AM QUITE SURE THAT I AM NOT THE ONLY SINGLE MOTHER FACING FINANCIAL DIFFICULTIES FACED WITH THIS SITUATION. YOUR HELP IN THIS MATTER WOULD BE MOST APPRECIATED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443630January 12, 2012
STEERING
ON FOUR DIFFERENT OCCASIONS WHILE DRIVING MY 2008 MERCURY MARINER, THE STEERING WHEEL HAS LOCKED UP. EACH TIME IT HAS HAPPENED I HAVE BEEN TURNING AT AN APPROXIMANT SPEED OF 25 MPH AND I HAVE BEEN ABLE TO MANEUVER THE STEERING WHEEL ENOUGH TO PULL OVER ON THE SIDE OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441454December 28, 2011
SERVICE BRAKES, HYDRAULIC
TRAVELING AT 35 MPH AND UP , SOMETIMES THE VEHICLE WOULD SHUTTER AND SHAKE. FOUND A BROKEN RING ON THE AXLE CAUSED THIS PROBLEM. TOOK A FEW VISITS TO THE DEALER TO FIND IT. IT IS VERY SCARY WHEN IT HAPPENS AND YOU MUST PULL OVER AND SHUT THE CAR OFF. SOMETIMES IT WOULD BE WEEKS BEFORE IT HAPPENED . ALSO, HAPPENED ON THE HIGHWAY. THIS SHOULD HAVE BEEN COVERED UNDER A SAFETY RECALL. I HAD TO PAY FOR THIS REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439710December 13, 2011
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING FAILED AS SOON AS THE ENGINE WAS STARTED. THE VEHICLE WAS TURNED OFF AND ON SEVERAL TIMES BEFORE THE STEERING CORRECTED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO INFORMED THE CONTACT THAT THE STEERING TORQUE INDICATOR NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TAKEN TO THE DEALER WHO INFORMED THE CONTACT THAT THE STEERING TORQUE INDICATOR NEEDED TO BE REPLACED. THE DEALER ADVISED THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 150,000. UPDATED 01/18/12*LJ UPDATED 03/13/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437463November 28, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE STOP SAFELY NOW WARNING LIGHT AND THE TEMPERATURE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE THEN SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE OCCURRED INTERMITTENTLY AND ONLY WHEN DRIVING AT HIGHWAY SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE TECHNICIANS STATED THAT THERE MAY BE A FAILURE WITH THE COOLING PUMP, BUT WOULD INSPECT THE VEHICLE TO VERIFY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437256November 25, 2011
STEERING
POWER STEERING FAILS ON START UP AND STEERING WHEEL VIBRATES WHILE AT STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434814November 7, 2011
STEERING
STEERING SHAKES AT ANY SPEED INCLUDING WHEN IN PARK. POWER STEERING ALSO COMPLETELY FAILED TWO TIMES IN THE LAST 48 HOURS, SHUTTING OFF THE IGNITION AND TURNING IT BACK ON RESTORED POWER STEERING ON BOTH OCCASIONS. THIS IS MY WIFE'S CAR WHICH SHE USES TO TRANSPORT OUR 2 YEAR AND 9 MONTH OLD CHILDREN, AS SUCH A FAILURE DURING OPERATION COULD BE DEVASTATING. I HAVE HER TAKING MY VEHICLE UNTIL WE GET THIS SAFETY ISSUE RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433890November 1, 2011
POWER TRAIN
VEHICLE BEGAN LEAKING TRANSMISSION FLUID FROM THE CONDENSER TRANSMISSION COOLER/COMBO. LEAKS AT TOP CORNER AT PASSENGER SIDE FROM THE WELD OF THE BRACKET. LEAKAGE COULD LEAD TO TRANSMISSION FAILURE, RESULTING IN AN ACCIDENT. RECALL FOR SAME PROBLEM ON 2008 MERCURY MOUNTAINEER, BUT THE 2008 MARINER IS OBVIOUSLY DEFECTIVE AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425619September 15, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE REAR WINDSHIELD EXPLODED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422980September 2, 2011
SERVICE BRAKES, ELECTRIC
BRAKES BRING VEHICLE TO STOP THEN RELEASE AND CAR MOVES FORWARD 4-6' THEN BRAKES ENGAGE AGAIN. COULD CAUSE DAMAGE AND PERSONAL INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419565August 15, 2011
ENGINE AND ENGINE COOLING
ON THURSDAY, AUGUST 11, 2011 OUR 2008 MERCURY MARINER HYBRID SHUTDOWN WHILE TRAVELING 67-70MPH ON I-39 IN THE PASSING LANE NEXT TO A SEMI. HAD TO CUT ACROSS THE INTERSTATE ONTO LOOSE GRAVEL, CREATING A DANGEROUS SITUATION FOR MULTIPLE DRIVERS. HAD JUST HAD THIS 'FIXED' BY DEALERSHIP TWO WEEKS BEFORE. I WAS TOLD BY THE DEALERSHIP AT THAT TIME THAT IT NEEDED A CHIP UPGRADE, WHICH WAS DONE. UNFORTUNATELY, THIS WAS NOT THE NEEDED 'FIX' OBVIOUSLY. I WAS ABLE TO RESTART IT LIKE I HAD BEFORE, BUT COULD NOT DRIVE ABOVE 60-62 MPH IN ORDER TO KEEP VEHICLE RUNNING. JUST TOOK IT INTO DEALERSHIP AGAIN TODAY, AND THEY HAD NOT HEARD OF THIS PROBLEM ON ANY OTHER HYBRIDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413944July 21, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED A SMALL LEAK UNDERNEATH THE FRONT END OF THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V453000 (POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES). THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE FAILURE AND CURRENT MILEAGES WERE 40,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412809July 13, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THE ENGINE ABRUPTLY STOPPED WHILE I WAS TRAVELING 65 MPH. THE CAR WAS TOWED TO A FORD DEALER WHO DIAGNOSED THE PROBLEM AS THE "MOTOR ELECTRONICS COOLING PUMP." THE PART WAS REPLACED BUT WAS NOT COVERED BY THE WARRANTY. FORD ISSUED A TECHNICAL SERVICE BULLETIN IN NOVEMBER 2008 CONCERNING THIS PROBLEM, SO FORD HAS BEEN AWARE OF THIS DANGER FOR YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404534June 5, 2011
HYBRID PROPULSION SYSTEM: INVERTER
WHILE DRIVING ON THE FREEWAY THE GAS ENGINE TO MY 2008 MERCURY MARINER HYBRID UNEXPECTEDLY SHUT DOWN AT LEAST 4 TIMES LAST EVENING. THE CONTROL PANEL DISPLAYED A RED TRIANGLE ALTER AND THE PHRASE "STOP SAFELY NOW". THIS WAS A VERY DANGEROUS SITUATION ON A CROWDED DETROIT FREEWAY WHERE I HAD TO MANEUVER OVER MULTIPLE LANES AT A SLOW SPEED TO STOP THE VEHICLE ON THE RIGHT SHOULDER (THE ONLY AVAILABLE SPACE). THE VEHICLE RESTARTED EACH TIME AND THE PROBLEM RECURRED AFTER LESS THAN A MILE 4 OR 5 TIMES AND THEN HAS NOT OCCURRED SINCE. I HAD A SIMILAR PROBLEM ABOUT SIX MONTHS AGO WHERE I PAID FORD TO FIX THE PROBLEM, BUT APPARENTLY THAT DIDN'T HAPPEN. THIS IS A VERY DANGEROUS PROBLEM AND SHOULD BE FIXED BEFORE PEOPLE END UP DEAD IF IT HASN'T ALREADY HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404258June 2, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2008 MERCURY MARINER - TRANSMISSION COOLER SEVERE LEAK AT 31,000 MILES. OUT OF 36 MONTH WARRANTY. REPAIR COST AT FORD/MERCURY DEALER $850. WAS TOLD THAT IF NOT REPAIRED, THE COOLER COULD BURST AND DUMP ALL FLUID RESULTING IN TRANSMISSION FAILURE, WHICH COULD BE A SAFETY CONCERN IF OCCURRING WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402549May 24, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION COOLER LEAKING FLUID CAUSING GEAR SLIPPAGE DURING ACCELERATION. WHILE THE VEHICLE WAS IN DRIVE AND THE GAS PEDAL PUSHED IT WOULD REV UP THEN SLAM INTO GEAR OR NOT EVEN GO INTO GEAR AT ALL AND STALL. INITIAL RESEARCH INDICATED A COMMON FACTORY DEFECT FOR MERCURY MARINERS AND FORD ESCAPES. LEAKING BEGAN AT 43000 MILES, WARRANTY EXPIRED AT 36000 MILES. ADVISED BY DEALER REPAIR COST WOULD BE $975.00. I WAS NOT ABLE TO FIND ANY RECALL INFORMATION ON THIS PROBLEM AND WAS BASICALLY TOLD SORRY IT COSTS SO MUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401246May 17, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THE AIR BAGS INVOLUNTARILY DEPLOYED WHILE DRIVING APPROXIMATELY 5 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE CONTACTS INSURANCE COMPANY WAS ALSO UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 30,635. UPDATED 06/16/11 *BF THE CONSUMER STATED AS HE WAS ENTERING A SMALL DRIVEWAY TO A STORE, THE AIR BAG SUDDENLY DEPLOYED. HE THEN HIT A CURB AND DAMAGED THE OIL PAN. UPDATED 12/05/11
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10395451April 11, 2011
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT WAS DRIVING 10 MPH WHEN THE ABS AND BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE ELECTRICAL HYDRAULIC BRAKING SYSTEM FAILED. THE DEALER INFORMED HIM THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 58,034. UPDATED 05/05/11*LJ THE DEALER INFOEMED THE CONSUMER THE ELECTRONIC CONTROL UNIT WAS BAD. UPDATED 08/18/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10391910March 15, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
VEHICLE'S GAS ENGINE SHUT OFF ON THE FREEWAY AT 65 MPH WITHOUT WARNING LEAVING ONLY THE ELECTRIC MOTOR TO POWER IT. THE REDUCED THE MAXIMUM SPEED TO 25 MPH. DEALER SAID FAILURE OF THE MOTOR ELECTRONICS COOLING PUMP CAUSED THE LOSS OF POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374725January 5, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 70 MPH THE VEHICLE STALLED AND A STOP SAFELY NOW MESSAGE DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PULLED OVER, TURNED OFF AND UPON RESTART THE CONTACT WAS ABLE TO CONTINUE DRIVING NORMALLY. THE FAILURE CONTINUED TO RECUR DURING THE DURATION OF THE DRIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER TO HAVE THE FAILURE DIAGNOSED. THE FAILURE AND CURRENT MILEAGES WERE 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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