Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#10555731December 11, 2013
POWER TRAIN
TRUCK SHOWS"WRENCH" LIGHT SOMETIMES BUT NOT ALWAYS; TRUCKS DRIVES AS IF IT IS IN THE WRONG GEAR OR AS IF YOU ARE TRYING TO DRIVE WITH YOUR FOOT ON THE BRAKE AT THE SAME TIME. VEHICLE IS AN AUTOMATIC BUT IS DRIVING LIKE A STICK-SHIFT THAT NEEDS TO GO INTO THE NEXT GEAR BUT STRUGGLING & UNABLE TO DO SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554324December 2, 2013
POWER TRAIN
VEHICLE BEGAN HAVING SHIFTING ISSUES. FIRST GEAR FAILED TO CATCH WHEN TAKING OFF FROM A STOP. CHECKED TRANSMISSION FLUID AND FOUND FLUID WAS LOW. ADDED FLUID. PROBLEM RETURNED 1 TO 2 WEEKS LATER. CHECKED TRANSMISSION FLUID AND FOUND THAT FLUID WAS LOW AGAIN. ADDED FLUID. I LOOKED AROUND UNDER THE HOOD AND OBSERVED TRANSMISSION FLUID LEAKING AT THE FRONT PASSENGER SIDE OF ENGINE COMPARTMENT. FLUID APPEARS TO BE LEAKING FROM THE TRANSMISSION COOLER. AFTER RESEARCH, IT SEEMS THIS PROBLEM IS QUITE COMMON WITH THIS MODEL YEAR. THIS ISSUE, LEFT UNFIXED, WILL SURELY CAUSE TRANSMISSION FAILURE AND/OR A POTENTIALLY CATASTROPHIC ACCIDENT RESULTING IN INJURY OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554055November 28, 2013
STEERING
I DROVE INTO A PARKING LOT AND ALL OF A SUDDEN I COULD NOT STEER THE VEHICLE. IT WAS LIKE HAVING 4 FLAT TIRES AT ONCE. NO WARNING SIGNALS FROM THE DASHBOARD. AFTER TURNING THE VEHICLE OFF AND RESTARTING LATER I COULD STEER IT HOME. ON THE FOLLOWING MONDAY THE 25TH OF NOVEMBER, I TOOK IT TO A LOCAL MECHANIC I KNOW AND HE DECODED A POWER STEERING SENSOR MALFUNCTION. THE WHOLE STEERING COLUMN HAD TO BE DISMANTLED TO PUT IN THE NEW ELECTRIC POWER STEERING PUMP. WHAT HAPPENS IF THESE UNITS GO OUT WHEN YOU ARE DOING 70 MPH ON THE INTERSTATE? MY COST WAS $1262.43 I WILL NEVER BUY A FORD PRODUCT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553207November 21, 2013
STEERING
I WAS DRIVING DOWN FREEWAY WHEN STEERING FAILED APPLIED BRAKES TO SLOWDOWN AND STEERING WOULD HARDLY WORK. WAS ABLE TO GET IT TO FORD GARAGE STEERING COLUMN HAD TO BE REPLACED AS A SENSOR FAILED AND A CLOCK SPRING BROKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552398November 15, 2013
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 2 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE STEERING GEAR WOULD NEED TO BE REPLACED. THE CONTACT WAS CONCERNED THAT THE FAILURE WOULD RECUR DUE TO THE FORMAT OF THE ELECTRICAL STEERING SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552188November 14, 2013
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT WAS DRIVING 5 MPH WHEN THE POWER STEERING ASSIST FAILED. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION. THE CONTACT WAS ADVISED THAT THE STEERING COLUMN WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551581November 8, 2013
SERVICE BRAKES
FROM DOING RESEARCH ON THE INTERNET I FOUND THIS IS A HUGE PROBLEM WITH BOTH MERCURY MARINERS AND FORD ESCAPE HYBRIDS. I WAS IN SHOCK WHEN THE DEALER TOLD ME IT WILL COST $4,800.00 TO REPAIR THE ABS BRAKES. THIS IS A SAFETY FLAW THAT SHOULD BE A RECALL. I ONLY HAVE 65,000 MILES AND HIGH PAYMENTS ON THIS VEHICLE. I TOLD THE DEALER I WOULD NOT PAY THIS. THEY FIXED THE SUV WITHOUT MY PERMISSION SAYING IT WAS FOR MY SAFETY. IS THIS LEGAL? I DIDN'T AGREE WITH PAYING ANY COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550748November 4, 2013
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING 55 MPH, THE POWER STEERING FAILED; HOWEVER, THE CONTACT WAS ABLE SAFELY MERGE ONTO THE EMERGENCY LANE WHERE IT WAS RESTARTED. THE CONTACT STATED THAT THE STEERING WHEEL FUNCTIONED WITH DIFFICULTY. THE VEHICLE WAS TAKEN TO A DEALER FOR INSPECTION AND THE CONTACT WAS INFORMED THAT THERE WAS AN ISSUE WITH THE ELECTRIC STEERING IN THE STEERING COLUMN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549008October 22, 2013
STEERING
AS DRIVING I WENT TO TURN RIGHT WHEN THE STEERING FAILED, IT WAS LIKE AN OLD CAR WITH MANUAL STEERING. BETWEEN ABRUPTLY FORCING THE BRAKE PEDAL TO THE FLOOR AND TRYING TO FORCE THE WHEEL TO THE RIGHT, I MANAGED TO GO ACROSS THE STREET AND INTO A FARMERS FIELD ( GOOD THING I BOUGHT IT WITH AWD). WHEN I RESTARTED THE VEHICLE THE STEERING WORKED FINE. AFTER READING SIMILAR SCENARIOS ON THE INTERNET. I THEN LATER CONTACTED FORD CARE AND THE WONDERFUL PERSONNEL TRIED TO TELL ME THAT IT IS NOT A CONCERN OF FORD SINCE IT NOT AN ISSUE FOR FORD AT THIS TIME. FAILURE OF STEERING SEEMS TO BE MAJOR SAFETY CONCERN TO ANYONE WHO DRIVES A VEHICLE IN MY OPINION. THE WORST PART OF THIS ISSUE IS I DEAL DIRECTLY WITH AN AUTOMOTIVE SUPPLIER OF STEERING COLUMN ASSEMBLIES TO FORD AND OTHER MANUFACTURERS IN INDIANA. BY KNOWING WHAT IS UNDER PLASTIC AND FORD TELLING ME I NEED TO REPLACE IT, I ASK WHAT QUALITY IS IN THE REST OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548555October 19, 2013
VEHICLE SPEED CONTROL
THE THROTTLE/GAS PEDAL IN MY 2008 MERCURY MARINER KEPT STICKING AND EVENTUALLY BREAKING. I HAD THE CAR TOWED AND TAKEN TO A REPAIR SHOP WHERE THEY INSPECTED THE CABLE UNHOOKED FROM THE PEDAL WHEN THE TECHNICIAN HOOKED THE CABLE THROTTLE TO THE PEDAL IT WOULD NOT MOVE WHEN PRESSING DOWN ON THE PEDAL, THE THROTTLE PLATE STUCK. THE TECHNICIAN REMOVED AND REPLACE THE THROTTLE BODY ASSEMBLY. I RESEARCHED ONLINE AND FOUND THAT MY ISSUE IS THE SAME ISSUE THAT WAS A FORD ESCAPE RECALL BACK IN JULY 2012. IS THIS SOMETHING I CAN CONTACT FORD ABOUT TO SEE IF THIS SHOULD ALSO BE PART OF THEIR THROTTLE CABLE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547149October 7, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE TRAVELING ON THE OPEN HWY @ 75MPH, I SUDDENLY GOT "PULL OVER SAFELY NOW" MESSAGE ON THE INFO CENTER OF THE DASH AND A RED TRIANGLE ALERT ON THE RIGHT SIDE OF THE DASH. I PULLED OVER IMMEDIATELY. STOPPED THE CAR, TURNED OFF THE IGNITION AND WAITED A MOMENT. I THEN STARTED THE CAR, ALL SEEMED FINE (NO MESSAGE) AND PROCEEDED. A SHORT TIME LATER, THE EXACT SAME THING HAPPENED AGAIN. I PULLED OFF THE HWY AND REPEATED THE STEPS ABOVE. THE CAR WAS RIDING WELL AND SMOOTHLY WITH NO APPARENT PROBLEMS. BUT, THE LONGER I DROVE, THE MORE FREQUENTLY THE PROBLEM OCCURRED. I WAS ONLY ABLE TO DRIVE FOR A FEW MINUTES BEFORE THE DASH BOARD WARNING WOULD REAPPEAR. I PULLED INTO THE NEAREST FORD DEALERSHIP TO GET THE PROBLEM RESOLVED. I HAVE BEEN TOLD IT IS THE THROTTLE BODY AND AM CURRENTLY WAITING FOR THE PROBLEM TO BE RESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546290September 30, 2013
ENGINE
WHILE TRAVELING HIGHWAY AT APPROXIMATELY 70MI/HR. THE VEHICLE STALLED AND "STOP VEHICLE SAFELY" LIGHT CAME ON. I NEEDED TO PULL OVER TURN CAR OFF WAIT AND RESTART ENGINE. THIS HAPPENED AGAIN ABOUT 25 MILES DOWN THE HIGHWAY. AFTER THE SECOND INCIDENT IT DID NOT HAPPEN UNTIL MY RETURN TRIP THE NEXT DAY REPEATING THE SAME AS ABOVE. THIS DID HAPPEN TO ME ONCE BEFORE ABOUT A YR AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543409September 13, 2013
ENGINE
WHILE TRAVELING ON AN INTERSTATE HIGHWAY, CAR LOST POWER, SPEED DECLINED TO 25 MPH AND WENT INTO HYBRID MODE. "PULL OVER SAFELY" LIGHT WENT ON. WE PULLED OVER AND TURNED OFF ENGINE. AFTER A FEW MINUTES IT RESTARTED AND WE WERE ABLE TO DRIVE THE CAR AT NORMAL SPEED. THE OUTSIDE TEMPERATURE WAS HIGH--IN THE 90S--AND THE AIR CONDITIONING WAS ON HIGH WHEN THE POWER FAILED. WE HAD A SIMILAR INCIDENT ABOUT A MONTH EARLIER WHILE TRYING TO PARK THE CAR ON A HOT DAY WITH AIR CONDITIONING ON..SPEED WAS MINIMAL BECAUSE WE WERE PARKING BUT CAR LOST POWER AND PULL OVER SAFELY LIGHT WENT ON. AFTER SECOND INCIDENT WE TOOK CAR TO A FORD DEALER WHO SAID THE HYBRID SYSTEM COOLING PUMP HAD FAILED AND NEEDED TO BE REPLACED. COST TO REPLACE THE PUMP WAS $470. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542932September 10, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING ALONG THE HIGHWAY AND THE GAS PEDAL JUST WENT TO THE FLOOR. THE ENGINE WAS STILL RUNNING BUT I COULD INCREASE THE POWER. I HAD TO COAST ACROSS THREE LANES OF HIGH SPEED TRAFFIC IN ORDER TO GET MY VEHICLE SAFETY TO THE SIDE OF THE ROAD. THIS THE SECOND TIME THE ACCELERATOR CABLE IN THIS VEHICLE HAS SNAPPED WITHOUT WARNING. MY DEALER REPLACED THE FIRST CABLE LAST YEAR AND JUST OVER ONE YEAR LATER THE SAME CABLE HAS SNAPPED. I WAS FORTUNATE NOT TO PANIC AND WAS ABLE TO BRING MY VEHICLE TO THE SIDE OF THE ROAD. THIS CABLE SNAPPED TWICE WHILE I WAS TRAVELING ON THE HIGHWAY. I HAD NO CONTROL OVER MY VEHICLE AND COULD HAVE KILLED OR INVOLVED IN AN ACCIDENT. MY DEALER IS REPLACING THE CABLE UNDER MY EXTENDED WARRANTY BUT ARE CHARGING ME TO REPLACE THEIR DEFECTIVE THROTTLE BOX. FORD/MERCURY NEEDS TO RECALL ALL MARINERS AND FORD ESCAPES ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542453September 7, 2013
STEERING
WHILE DRIVING THE VEHICLE THE POWER STEERING SUDDENLY STOPS WORKING AND THE STEERING GETS EXTREMELY STIFF. THIS HAS BEEN HAPPENING FOR A FEW MONTHS NOW. AT FIRST IT WAS IN THE MIDDLE OF WINTER AND I ATTRIBUTED IT AS A FREAK OCCURRENCE DUE TO THE COLD WEATHER. THE NEXT TIME IT HAPPENED IT WAS A WARM SPRING DAY. NOW IT DOES NOT OCCUR FREQUENTLY, BUT WITHOUT WARNING. ONE TIME I WAS MAKING A LEFT TURN AT A INTERSECTION AND THE STEERING FROZE UP, CAUSING ME TO MAKE MY TURN REALLY WIDE. I HAPPENED TO HAVE ENOUGH ROOM TO COMPLETE THE TURN WITHOUT A COLLISION, BUT UNDER OTHER CIRCUMSTANCES THIS DEFECT COULD CAUSE AN ACCIDENT, POSSIBLY FATAL IN THE EVENT OF A COLLISION WITH AN ONCOMING CAR OR AT GREATER SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541937September 4, 2013
AIR BAGS
DRIVER'S SIDE DOOR WAS STRUCK BY A CHEVY ASTRO CARGO VAN GOING APPROXIMATELY 70 MILES PER HOUR ON THE HIGHWAY (D.C. BELTWAY) AND THE SIDE AIRBAGS DID NOT DEPLOY. A MARYLAND STATE TROOPER (WHO SAW THE CAR) AND THE MECHANIC AT THE AUTO REPAIR SHOP WHERE THE VEHICLE WAS TOWED BOTH SAID THE AIRBAGS SHOULD HAVE DEPLOYED. BOTH SAID IF THE AIRBAGS HAD WORKED, THE DRIVER WOULD NOT BE AS SEVERELY INJURED. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10537203August 26, 2013
ELECTRICAL SYSTEM
AROUND OCT 2009. MY SENSOR WENT BAD AND HAD TO BE REPLACED THEN AGAIN IN OCTOBER 2010 OR 2011 WITH AROUND 60000 MILES GOING DOWN I-75 AROUND 70 MILES AN HOUR A RED TRIANGLE CAME ON TELLING ME TO PULL OVER SAFELY NOW. I NEED A MECS PUMP SOMETHING ABOUT A PUMP TO COOL THE BATTERY AFTER AGAIN ANOTHER COSTLY BILL ON MY WAY TO WORK THIS SPRING THE RED TRIANGLE CAME ON AGAIN. THIS TIME INSTEAD OF TAKING THIS CAR TO THE DEALERSHIP I TOOK IT TO MY MECHANIC IT SAVED ME AROUND $100.00 ON THE REPLACEMENT OF THE COOLING PUMP. I WAS DRIVING IN CONSTRUCTION AUGUST 22, 2013 AND THE RED LIGHT CAME ON AGAIN TELLING ME TO PULL OVER SAFELY I DID HAVE MY AIR ON AND I WAS STUCK IN TRAFFIC SO I PULLED OVER. IN THE HEAT I HAVE NOT HAD MY AIR ON AGAIN AND IT HAS NOT HAPPENED IN THE LAST COUPLE OF DAYS BUT I DO NOT TRUST MY CAR AND I NOW NEED TO GO TO MY MECHANIC AND HAVE IT CHECKED OUT. . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536478August 21, 2013
SERVICE BRAKES
DURING BRAKING TO STOP OR TURN, THE BRAKES ENGAGED AND RELEASED AT LOW SPEED THEN REENGAGED, CAUSING A LURCH. THIS PROBLEM WAS ONGOING BUT INTERMITTENT. UPON RESEARCHING THE ISSUE AND AFTER SEPARATE SERVICE VISITS TO TWO DIFFERENT FORD DEALERS, WITH MY INPUT FROM ONLINE FORUMS, THE TONE RINGS ON BOTH FRONT BRAKES WERE REPLACED, RESOLVING THE PROBLEM. THESE RINGS WERE CRACKED AND ACCORDING TO THE DEALER, THIS IS A COMMON PROBLEM AND I THINK THESE PARTS ARE DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525076July 16, 2013
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL FAILED AND IT MADE A LOUD NOISE AND WAS HARD TO TURN. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE THE DIAGNOSTIC TEST PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 87,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524289July 11, 2013
ENGINE, FUEL/PROPULSION SYSTEM
STALLING, TOTAL LOSS OF POWER ON FREEWAY, OR MAKING A CITY TURN, OR ACCELERATING FROM A STOP SIGN OR LIGHT, OR GOING UP EVEN A SLIGHT INCLINE, SUCH AS A DRIVEWAY TO A HOUSE. ONLY IN THE SUMMER. DO NOT DARE USE AIR CONDITIONING, WHICH MAKES IT OCCUR QUICKER AND MUCH MORE OFTEN. 95 DEGREES OUTSIDE, 113 DEGREES IN CAR - CANNOT AND DO NOT USE AIR CONDITIONER, BUT STILL HAPPENS ON TRIP OVER 15 MINUTES LONG. TOTALLY UNSAFE. LIKE OTHER CONTRIBUTORS, I WOULD LIKE TO KNOW WHY THERE HAS BEEN NO RECALL. JUST TODAY, JULY 10, 2013, 18-WHEELER BEHIND ME (CLOSE) ON 45 MPH CITY STREET, AND I STALLED. I STUCK MY LEFT HAND OUT OF MY WINDOW IN A "PLEASE STOP" GESTURE, AND DRIVER DID STOP, BUT I WAS TERRIFIED. MUST COME TO FULL STOP, PUT CAR IN PARK TO RE-START IT. BUT SAME THING WILL HAPPEN AT NEXT LIGHT OR SIGN OR CHANGE OF SPEED, WHETHER IN 5 MINUTES OR 30 SECONDS, CITY STREET OR FREEWAY. AT THIS POINT, I WOULD SAY THIS HAS HAPPENED APPROXIMATELY 250 TIMES. YES, THAT IS NOT A TYPO. NO QUESTION FORD KNOWS ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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