Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#10572510March 14, 2014
STEERING
DRIVING AND MY WHEEL SHAKES AND MAKES A HORRIFYING NOISE. IT'S ALMOST SCARY. SCARED MY WHEELS GOING TO SEIZE WHILE I'M DRIVING. TURN THE CAR ON SOMETIMES AND THE POWER STEERING HAS FAILED. HAVE TO RESTART THE CAR TO GET IT TO WORK. HAVE READ MULTIPLE OTHER PEOPLE WHO HAVE THE SAME PROBLEM. $2000 TO GET IT FIXED. THIS IS RIDICULOUS. NEED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569002March 13, 2014
ENGINE, VEHICLE SPEED CONTROL
WITHOUT WARNING THE GAS PEDAL STICKS, WILL NOT FUNCTION. THIS HAPPENS INTERMITTENTLY AND SEEMS TO DISAPPEAR WHEN THE CAR WARMS UP, BUT ALSO HAS HAPPENED WHEN THE CAR IS WARM. VERY DANGEROUS WHEN TRYING TO ACCELERATE OR JUST DRIVE NORMALLY. THIS SEEMS TO BE A WIDESPREAD PROBLEM WITH BOTH THE FORD ESCAPE AND THE MERCURY MARINER. WE HAVE BEEN STRANDED SEVERAL TIMES. THIS NEEDS TO BE FIXED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569009March 13, 2014
POWER TRAIN
YESTERDAY, MY WRENCH LIGHT CAME ON WITH MY 2008 MERCURY MARINER. I DID SOME RESEARCH THIS MORNING AND FOUND OUT THAT THERE WAS A RECALL ON THE PARTS. I CALLED A LOCAL FORD DEALERSHIP AND I WAS ADVISED THAT DUE TO THE 5 YEAR WARRANTY EXPIRING ALONG WITH BEING ABOVE 60,000.00, I WOULD HAVE TO COME OUT OF POCKET TO PAY FOR A DEFECTED PART ON MY TRUCK. I AM FILING A COMPLAINT DUE TO I SHOULD HAVE BEEN ADVISED THAT THERE WAS AN ISSUE WITH THE POWER TRAIN OR I SHOULD HAVE BEEN NOTIFIED TO BRING MY TRUCK IN IMMEDIATELY TO GET THIS ISSUE RESOLVED. IN WHICH I WAS NOT NOTIFIED AT ALL. I SHOULD NOT BE FORCED TO PAY TO GET MY CAR FIXED ON A DEFECTED PART THAT WAS SOLD WITH MY CAR.(THE POWER TRAIN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567948March 8, 2014
ENGINE
DRIVING IN FAST LANE OF FREEWAY WHEN "STOP SAFELY NOW" MESSAGE WITH RED ALERT CAME ON. THE ENGINE STOPPED RUNNING. NO WARNING, NO ABILITY TO DRIVE TO THE SIDE OF THE ROAD. THIS IS A KNOWN FAULT IN THIS VEHICLE. I CANNOT CONCEIVE OF A PROBLEM THAT WOULD REQUIRE THE ENGINE TO STOP IMMEDIATELY. IT IS JUST LUCK THAT WE GOT TO THE SIDE OF THE ROAD WITHOUT INCIDENT AS THERE WAS A LOT OF TRAFFIC, AND WITHOUT POWER, IT WAS JUST PLAIN LUCK THAT WE MANAGED TO GET TO THE SIDE OF THE ROAD. DOING INTERNET RESEARCH: THIS IS A KNOWN FAULT, BUT WITHOUT A SOLUTION OR A FIX. WHAT EVER THE PROBLEM, IT SEEMS RIDICULOUS THAT FORD HAS A MAJOR PROBLEM LIKE THIS THAT HAS THE ENGINE SIMPLY STOP. WE GOT TO THE SIDE OF THE ROAD. I SIMPLY TURNED OFF THE IGNITION AND RE-STARTED THE ENGINE, WITHOUT FURTHER PROBLEM. THERE MUST BE SOME WAY TO AT LEAST HAVE SOME WARNING TIME, OR A MEANS OF PROPULSION SUFFICIENT TO GET SAFELY TO THE ROADSIDE. EVEN FIVE MINUTES WORTH OF POWER WOULD BE SUFFICIENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567376March 4, 2014
ENGINE AND ENGINE COOLING
I WAS ATTEMPTING TO EXIT A PARKING LOT AND VEHICLE STALLED AND WOULD NOT ACCELERATE. I COASTED BACK INTO A PARKING SPACE, SHUT OFF ENGINE AND MADE A FEW MORE ATTEMPTS WITH THE SAME RESULT EACH TIME. I SHUT VEHICLE OFF AND WAITED FOR ROUGHLY TWENTY MINUTES AND TRIED AGAIN. VEHICLE DID ENGAGE AND I WAS ABLE TO EXIT PARKING STRUCTURE HOWEVER, VEHICLE STALLED IN THE MIDDLE OF THE ROAD. FORTUNATELY, THERE WAS LIGHT TRAFFIC AND I WAS ABLE TO COAST BACK INTO PARKING LOT. PROBLEM WAS SUBSEQUENTLY DIAGNOSED AS BAD BINDING THROTTLE CABLE. THE CABLE WAS REPLACED AT MY EXPENSE. FEBRUARY 24 AND 25 OF 2014, VEHICLE STALLED WHILE IN TRAFFIC, LOST POWER AND AGAIN PEDAL STUCK AND VEHICLE WOULD NOT ENGAGE. SUBSEQUENT DIAGNOSIS IS REPLACEMENT OF THROTTLE BODY AT MY EXPENSE. THIS IS EXTREMELY EXPENSIVE AND POTENTIALLY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566738March 3, 2014
SERVICE BRAKES
REGENERATIVE BRAKING SYSTEM LIGHT APPEARED ON DASH, 2013. TOOK VEHICLE IN TO GET CHECKED. WAS TOLD THAT IT WAS THE MASTER CYLINDER. COST APPROX 1500.00. WENT ON LINE AND FOUND THAT OTHER PEOPLE HAD SAME EXPERIENCE AND AFTER PAYING FOR THE REPLACEMENT OF THE MASTER CYLINDER THEY THEN HAD TO REPLACE THE AN ABS MODULE TO THE TUNE OF 4500.00. TOOK MY VEHICLE TO ANOTHER DEALERSHIP FEB OF 2014 AND WAS TOLD THE ABS MODULE NEEDED REPLACED FOR 4,724.00 AND THEN THE MASTER CYLINDER FOR 1360.00. THE MECHANIC DID NOT ADVISE DRIVING DUE TO THE POTENTIAL BRAKE FAILURE. I ONLY HAVE 18,600 MILES ON THIS VEHICLE WHICH MAKES IT DIFFICULT TO JUSTIFY PUTTING THAT MUCH MORE MONEY INTO IT. IT SEEMS TO A PROBLEM FORD NEEDS TO DEAL WITH. IT DOES INVOLVE A SAFETY ISSUE AND I'M NOT SURE IF THEY ARE GOING TO WAIT UNTIL SOME ONE DIES BEFORE THEY DECIDE TO DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566757March 3, 2014
STEERING
DRIVING DOWN ROAD, AT 65 MPH, STEERING WHEEL STARTS TO VIBRATE,AND IS MAKING A CHATTERING NOISE AT BOTTOM OF STEERING COLUMN. STOP VEHICLE, STEERING WHEEL VIBRATES MORE WITH BRAKE ON. NEXT TIME I START VEHICLE, THERE IS NO POWER STEERING. I SHUT OFF VEHICLE, RESTART, THEN THE POWER STEERING WORKS. THIS HAS HAPPENED SEVERAL TIMES. I TALKED TO SERVICE MANGER AT 2 DEALERS, THEY DO NOT KNOW WHAT THE PROBLEM IS. ONE DEALER WAS GOING TO E-MAIL FORD TO FIND OUT, WAITING FOR A REPLY FROM HIM. I LOOK UP, MERCURY MARINER STEERING PROBLEMS ON INTERNET, THERE ARE THOUSAND OF PEOPLE HAVE SAME PROBLEM. IT IS APPARENTLY AN ELECTRONIC STEERING SENSOR, IN THE STEERING COLUMN THAT IS BAD. WENT TO FORD DEALER, TALKED TO PARTS PERSON, AND SERVICE MANAGER, THEY HAVE NEVER HEARD OF THIS PROBLEM. THEY FIND A PICTURE OF THE STEERING COLUMN, BUT CAN'T FIND A PART NUMBER, SO CAN'T TELL ME A COST OF THE PART. FRUSTRATED. I NEED TO GET THIS FIXED BEFORE SOME ONE GETS HURT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566766March 3, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES, ENGINE
WHILE DRIVING MY CAR STALLS WITHOUT WARNING THEN IT JERKS REAL HARD AND TAKES OFF SO I HAVE TO RIDE THE BRAKES AFTER COMING TO A STOP BEFORE I CAN PRESS THE GAS PEDDLE IT TAKES OFF SO I RIDE THE BRAKES. WHILE DRIVING AGAIN IT PICKS UP SPEED ON ITS OWN VERY SCARE PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566248February 27, 2014
STEERING
THE 2008 MERCURY MARINER STEERING WHEEL SHAKES WHILE AT LOW MPH OR STOPPED COMPLETELY. INTERMITTENT LOSS OF POWER STEERING WHEN VEHICLE IS STARTED. CONCERN THAT IT WILL LOOSE POWER WHILE DRIVING THOUGH IT HAS NOT HAPPENED YET. HOPE THERE IS ENOUGH AWARENESS THAT FORD ACKNOWLEDGES THIS AND ISSUES A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565926February 26, 2014
STEERING
TL- THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 45 MPH THE STEERING WHEEL BEGAN TO SHAKE AND IT LOCKED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 69,800. RK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566104February 26, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE STEERING WHEEL SHOOK BEFORE SEIZING WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 69,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565655February 24, 2014
STEERING, ELECTRICAL SYSTEM
OVER THE LAST COUPLE WEEKS WE HAVE EXPERIENCED A LOSS OF POWER STEERING AND AN INCREASINGLY SEVERE "SHAKING" OF OUR STEERING WHEEL WHEN IT IS WORKING. WE TOOK THE CAR TO THE MECHANIC AND WAS TOLD THAT WE NEED TO REPLACE THE ENTIRE STEERING COLUMN DUE TO A FAILURE OF THE ELECTRONIC POWER STEERING. THE PART ALONE IS $900, $1,400 WITH LABOR. AFTER DOING SOME RESEARCH ONLINE IT APPEARS AS THOUGH THIS IS QUITE A COMMON ISSUE FOR '08 ESCAPES AND MARINERS (HTTP://WWW.CARCOMPLAINTS.COM/FORD/ESCAPE/2008/STEERING/POWER_STEERING_FAILURE.SHTML). IT IS EXTREMELY DANGEROUS BECAUSE I CANNOT TURN THE WHEEL AT ALL WHEN THE POWER STEERING GOES OUT. IT HAS NOT GONE OUT MID-DRIVE FOR US YET, BUT HAVE READ OF THAT HAPPENING TO PEOPLE. FOR US, WHEN WE TURN THE VEHICLE ON, THERE WILL BE NO POWER STEERING AND WE HAVE TO TURN IT OFF AND BACK ON AGAIN 1-3 TIMES BEFORE THE POWER STEERING WILL WORK. AND THEN THERE IS A SEVERE "SHAKING" WHILE DRIVING. I AM SHOCKED THE DEFECTIVE ELECTRONIC POWER STEERING HAS NOT BEEN RECALLED FOR THESE VERY POPULAR CARS. WE DRIVE A 3 YEAR OLD AND 5 MONTH OLD IN OUR CAR. WE CANNOT AFFORD THIS TYPE OF REPAIR, BUT CLEARLY CANNOT AFFORD TO DRIVE OUR CHILDREN IN THE CARS VERY DANGEROUS CONDITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564918February 19, 2014
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT UPON ENTERING AND POWERING ON THE VEHICLE, THE CONTACT STATED THAT IT BECAME DIFFICULT TO STEER. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562743February 3, 2014
VEHICLE SPEED CONTROL
VEHICLE DOES NOT ACCELERATE FROM REST. PRESS GAS PEDAL - VEHICLE DOES NOT GO - THEN ALL OF SUDDEN IT TAKES OFF. DANGEROUS SCENARIO AT STOP LIGHTS. DEALER SAYS ISSUE IS DEFECTIVE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562583February 2, 2014
SERVICE BRAKES
TOOK VEHICLE TO FORD DEALER TO HAVE CAR INSPECTED WAS TOLD ROTORS HAD TO BE REPLACED DUE TO WEAR BRAKE PADS WERE WEARING UN EVENLY CAR HAS BEEN SERVICED BY DEALER WHEN EVER IT NEEDED INSPECTION OR OIL CHANGES UNEVEN WEAR WASN'T SEEN UNTIL WARRANTY HAD RUN OUT THE CAR HAD LEST THEN 2000 MILES ON SINCE LAST INSPECTION. THIS HAS HAPPENED ON OTHER FORD VEHICLES IN PAST PINS THAT BRAKE PADS RIDE ON HAVE ALWAYS BEEN THE CAUSE. THEY ARE CORRODED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562523February 1, 2014
POWER TRAIN, STEERING, LATCHES/LOCKS/LINKAGES, TIRES
A COUPLE DAYS AGO I STARTED MY CAR AS USUAL BEFORE GOING TO WORK TO LET IT WARM DUE TO THE WEATHER. AS I STARTED BACKING OUT OF MY DRIVE I REALIZED MY STEERING WHEEL ISN'T MOVING LIKE IT'S SUPPOSED TO. I STOPPED AND TURNED THE CAR OFF AND THEN BACK ON, THEN IT WAS FINE. AS I'M DRIVING AND GETTING READY TO SWITCH LANES ON THE HIGHWAY IT DOES IT AGAIN SO I PULL ON THE SHOULDER AND GET OUT THE CAR TO CHECK UNDER THE HOOD, A MAN PULLS OVER TO HELP ME SEEING AS I'M A WOMAN ON THE SIDE OF THE ROAD AND IN MY MILITARY UNIFORM. HE SAYS IT COULD BE BECAUSE OF THE WEATHER BUT IT SHOULD BE FINE. NOW AFTER 2 OR 3 DAYS THE STEERING WHEEL SHAKES AND VIBRATES AND A RATTLING NOISE OCCURS AT LOW SPEED AND CERTAIN POSITIONS WHEN THE WHEEL IS TURNED, OR EVEN AT A STANDSTILL POSITION. IT HAS RECURRED SEVERAL TIMES SINCE THE FIRST TIME AND ALWAYS WHEN THE CAR STARTS. IT CAN BE STOPPED BY TURNING OFF THE IGNITION AND RESTARTING THE CAR. ALSO A WRENCH SHOWS UP IN THE MESSAGE CENTER, AS I READ MY MANUAL COME TO FIND OUT THAT'S FOR THE TRANSMISSION. I'VE READ A LOT OF THE COMMENTS AND COMPLAINTS AND HAVE TO WONDER, WILL IT TAKE A DEATH BECAUSE OF THIS FOR FORD TO REALIZE WE'RE NOT MAKING THIS UP AND IT'S NOT DUE TO POOR OR LACK OF MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560710January 20, 2014
STEERING
THE STEERING WHEEL STARTED BY LOCKING UP WHEN STARTED. THEN IT STARTED SHAKING WHENEVER IT WAS IN PARK OR BRAKES WERE APPLIED AND THEN JUST STARTED TO SHAKE WHENEVER THE CAR WAS ON. AFTER A FEW DAYS OF THIS THE WHEEL WOULD START LOCKING UP WHILE DRIVING OCCASIONALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559589January 13, 2014
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
I PULLED INTO A GAS STATION TO TURN AROUND. WHEN I CAME TO A COMPLETE STOP AND PRESSED THE GAS PEDAL TO GO, MY GAS PEDAL WOULDN'T BUDGE IT WAS LIKE IT WAS STUCK. WHEN I PULLED ON THE HIGHWAY IT DONE IT AGAIN BUT IT TOOK LONGER TO GET MY GAS PEDAL TO PRESS DOWN. WHEN I COME TO STOP NOW I HAVE TO KEEP MY FOOT ON THE BREAK AND THE GAS PEDAL TO INSURE THAT IT WILL GO WHEN I PRESS THE GAS PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559008January 8, 2014
STEERING
WHEN STARTING UP THE CAR, I WAS UNABLE TO TURN THE STEERING WHEEL WITHOUT SIGNIFICANT EFFORT. FELT LIKE THE WHEELS WERE FROZEN TO THE GROUND. AFTER TURNING THE CAR OFF AND ON AGAIN, IT LET GO AND STEERED AS USUAL. NOW THE STEERING WHEEL SHAKES AND VIBRATES AND A RATTLING NOISE OCCURS AT LOW SPEED AND CERTAIN POSITIONS WHEN THE WHEEL IS TURNED. IT HAS RECURRED SEVERAL TIMES SINCE THE FIRST TIME AND ALWAYS WHEN THE CAR STARTS. IT CAN BE STOPPED BY TURNING OFF THE IGNITION AND RESTARTING THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557324December 26, 2013
STEERING
MY CAR IS WELL MAINTAINED. I DO EVERYTHING TO KEEP IT RUNNING WELL AND NOW THE POWER STEERING ONLY WORKS HALF THE TIME. IT IS NOW ALSO MAKING A CLUNKING NOISE IN THE STEERING WHEEL COLUMN AND THE WHEEL WILL SHAKE ON ITS OWN WHILE IN PARK. I HAVE READ LOTS OF COMPLAINTS ABOUT THIS SAME PROBLEM ON MANY I THESE VEHICLES AND SOMETHING NEEDS TO BE DONE! $1300 IS A TON OF MONEY TO PAY TO HAVE A "SENSOR" PROBABLY THE SIZE OF A FUSE REPLACED! AND IT'S VERY SCARY WHEN THE POWER STEERING GOES OUT WHILE YOUR DOING 70 DOWN THE HIGHWAY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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