Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#10568028March 9, 2014
POWER TRAIN, EQUIPMENT
MY CAR 2009 MERCURY MARINER PREMIER, HAS BEEN SLIPPING (TACH GOES UP BUT MY SPEED DOES NOT) SINCE I BOUGHT THE CAR 2-3 YEARS AGO. THERE IS NOW ABOUT 56,000 MILES ON THE CAR. IT HAS BEEN A COLD WINTER, AND WHEN I START THE CAR AND IT IS COLD, I HAVE BEEN SEEING A LITTLE POOL OF OIL LIKE SUBSTANCE, AND WHEN I BACK UP, THERE IS A LINE OF IT. IT THEN SEEMS TO STABILIZE AND STOP. ONE DAY I WAS USING THE CAR COLD, AND THE TACK WENT UP, BUT I COULDN'T GO ANY FASTER, OR UPSHIFT. I TOOK IT TO THE GARAGE, AND THEY SAID: 6F35 TRANSMISSION - FLUID LEAK - SEAL - LEFT SIDE HALFSHAFT. THE GARAGE POINTED OUT THAT THIS IS AN ONGOING PROBLEM WITH MY YEAR MERCURY MARINER, AND ALSO THE FUSION, MILAN, AND ESCAPE. THE GARAGE SAID THERE WILL PROBABLY BE A RECALL ON THIS PROBLEM. I CAN MAKE A COPY OF THE BILL AND SEND IT. THIS IS A DANGEROUS PROBLEM, AND THE WHEEL COULD FALL OFF. PLEASE LET ME KNOW IF I CAN BE COMPENSATED FOR THIS ONGOEING PROBLEM WITH MY FORD MERCURY MARINER, AND OTHER FORD MODELS. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567727March 6, 2014
STEERING
STARTED THE CAR LIKE NORMAL WENT TO LEAVE FROM MY PARKING SPACE WHEN STEERING WHEEL WOULD NOT TURN FREELY. DROVE THAT WAY TO WORK (THOUGHT IT WAS ICE IN SYSTEM DUE TO A SNOW STORM) CALLED MY MECHANIC BUT WHEN I WENT BACK AND STARTED THE CAR AGAIN IT WAS FINE, IT DID NOT OCCUR AGAIN FOR A WEEK. ONE DAY AS I WAS DRIVING IT STARTED HAPPENING WHICH NEVER HAPPENED BEFORE. READ A POST THAT IT HAPPENED TO SOME OTHER PEOPLETHIS IS A REAL SAFETY HAZARD, I HAVE A KIDS AND GRANDCHILDREN THAT RIDE WITH ME I WILL NOT PUT THEIR LIVES ON THE LINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566865March 3, 2014
STEERING
POWER STEERING STOPS WORKING WHILE DRIVING. IF YOU STOP SHUT OFF CAR THEN RESTART POWER STEERING WILL WORK FOR AWHILE. FORD HAS NO RECALL ON THIS PROBLEM. SUGGESTED FROM FORD DEALERSHIP WAS TO REPLACE STEERING COLUMN AT $1400.00. THIS IS NOT AN INTERMITTENT ISSUE AND EFFECTS 2008,2009, 2010 FORD AND MERCURY VEHICLES. AFRAID TO DRIVE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565425February 22, 2014
STEERING
WHILE WAITING AT A STOP SIGN TO MAKE A RIGHT TURN, MY STEER WHEEL JERKED IN MY HAND AND SEEM TO LOCK. WHEN THE TRAFFIC CLEARED, I TRIED TO MAKE THE TURN AND THE STEERING WHEEL HAD DEFINITELY LOCK, MAKING IT IMPOSSIBLE TO TURN AND STEER AND PLACING ME IN A VERY DANGEROUS SITUATION. I STOPPED THE CAR AND TURNED IT OFF WHILE IN TRAFFIC. WHEN I RESTARTED THE CAR THE STEERING HAD UNLOCKED. MY CAR WAS IN AN ACCIDENT A MONTH PRIOR TO THIS INCIDENT AND I HAD BODY WORK DONE, HOWEVER THE DEALERSHIP AND THE INSURANCE COMPANY BOTH STATED THAT THIS WAS NOT A RESULT OF THE ACCIDENT. THE STEERING ON THE 2009 MERCURY MARINER IS ELECTRONIC AND FAILED TO OPERATE PROPERLY. THE ENTIRE STEER COLUMN HAS TO BE REPLACE AT MY EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563411February 7, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
DRIVING HOME FROM WORK THE CAR WENT INTO "LIMP MODE", PULLED OVER TO SIDE OF ROAD, CALLED FOR TOW AND HAD CAR TAKEN TO SHOP FOR DIAGNOSTICS AND REPAIR. SHOP DETERMINED IT WAS FAULTY THROTTLE BODY ( THERE WERE OVER 700,000 ORDERS FOR REPLACEMENTS ON WEBSITE AT THIS TIME)PART WAS ON BACKORDER---CAME IN, WAS REPLACED AND I PAID THE BILL OF $720.60 FOR PARTS, LABOR, TOWING AND TAXES. I GOT LETTER FROM FORD THAT PART IS NOW A RECALL ITEM SO I TAKE THE BILL TO KERRY FORD IN CINCINNATI, OH AND THEY TAKE ALL OF MY INFO AND SEND ME A CHECK FOR $167.85 AND TELL ME TOO BAD FOR NOT HAVING WORK DONE AT FORD STORE, THAT'S ALL I AM GOING TO GET. THIS DOES NOT EVEN COVER THE COST OF THE PART ALONE. SO AS A STRANDED MOTORIST, I WAS SUPPOSED TO THINK OF A FORD DEALERSHIP FIRST INSTEAD OF SAFETY FIRST AND GETTING MY CAR REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558529January 5, 2014
ENGINE, VEHICLE SPEED CONTROL
THE VEHICLE SUDDENLY LOOSES POWER AND ACCELERATOR IS UNRESPONSIVE. THIS FIRST OCCURRED WITH APPROXIMATELY 33,000 MILES WHILE STILL IN WARRANTY AND DEALER REPLACED THROTTLE BODY. VEHICLE WAS FINE UNTIL NOVEMBER OF 2013 WITH ABOUT 80,000 MILES. THIS IS VERY DANGEROUS BECAUSE VEHICLE GOES DOWN TO IDLE SPEED AND WITH NO POWER, IT'S VERY HARD SOMETIMES TO GET TO THE SHOULDER OF THE ROAD WITH ONLY COAST CONTROL OF VEHICLE. THIS SHOULD BE A RECALL ISSUE AS I'M AWARE OF THE MANY OTHERS HAVING SAME PROBLEM. I'M MAKING THIS COMPLAINT TO TRY AND HAVE THIS ISSUE RESOLVED BEFORE SOMETHING TRAGIC HAPPENS AND ALSO TO DOCUMENT THIS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558442January 4, 2014
POWER TRAIN, ENGINE
WHILE DRIVING, THE VEHICLE STARTED LOSING POWER AND THE WRENCH LIGHT CAME ON; STOPPED AND HAD A HARD TIME CRANKING BUT WAS ABLE TO GO ON. 2ND TIME PULLING ONTO A BUSY STREET, SAME INCIDENT, ABLE TO GET TO CENTER LAN AND RECRANK THIS TIME SURGING FORWARD BUT GAINED CONTROL AND WENT ON, VERY UNNERVING SITUATION, SCARED TO DRIVE LONG DISTANCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558150January 2, 2014
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
CAR ENGINE STOPPED WHILE DRIVING AT A LOW (10-20 MPH) SPEED. SECOND TIME THIS HAPPENED. FIRST TIME ON 2011 REPLACED THROTTLE BODY THEN. IT HAPPENED AGAIN 12/31/2013. FORD SERVICE SAID THROTTLE BODY NEEDS TO BE REPLACED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557514December 28, 2013
VEHICLE SPEED CONTROL, ENGINE
WHEN PULLING UP TO A STOP SIGN THE CAR JUST STOPPED NEXT TIME COMING OFF INTERSTATE TO STOP THE VEHICLE KINDA OF LUNGED THE NEXT TINE IT JUST TRIED TO STALL HAD TO PUT IN NEUTRAL AND KEEP FOOT ON GAS TO KEEP IT RUNNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557434December 27, 2013
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
WHILE DRIVING THE MARINER AT 45 MPH ON A BUSY STREET, THE ENGINE WENT INTO LIMP MODE, LOST ALL ACCELERATION AND SLOWED TO 5 MPH. I WAS NEARLY REAR-ENDED BY THE TRUCK BEHIND ME AND WAS FORCED TO PULL UP ONTO A SIDEWALK, DAMAGING MY TIRE. PULLED THE CODES ON THE CAR AND GOT A P111 CODE. DID SOME SEARCHING ON THE INTERNET AND FOUND THAT THIS IS A COMMON ISSUE AND AN EXTREME SAFETY HAZARD. I WAS VERY HAPPY THAT I WAS THE DRIVER, AND NOT MY 16 YEAR OLD DAUGHTER!!! THIS IS THE SECOND SAFETY ISSUE WE HAVE HAD WITH THIS CAR IN THE LAST MONTH -- EARLIER THE POWER STEERING WENT OUT, AGAIN WITHOUT ANY WARNING IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555548December 11, 2013
POWER TRAIN
I WAS DRIVING MY 2009 MERCURY MARINER AND SUDDENLY LOST THE ABILITY TO ACCELERATE. A WRENCH LIGHT ILLUMINATED ON MY DASH AND THE ONLY THING I COULD DO WAS COAST TO A STOP. PUSHING THE GAS PEDAL DID NOTHING. I WAS ABLE TO VERY SLOWLY GET THE CAR TO A PARKING LOT (IT MOVED AT AN IDLE SPEED, BUT WOULD NOT ACCELERATE OTHERWISE). WHEN I GOT TO THE PARKING LOT, I TURNED THE CAR OFF. AFTER WAITING A FEW MINUTES, I TURNED THE CAR BACK ON AND IT SEEMED FINE. I TOOK IT TO A FORD DEALERSHIP AND THEY DIAGNOSED IT AS BEING A PROBLEM WITH THE THROTTLE BODY, WHICH THEY ENDED UP REPLACING. THIS ISSUE OCCURRED ON 12/10/2013 ON A 2009 MERCURY MARINER THAT I PURCHASED NEW IN NOVEMBER OF 2008. IT HAD APPROXIMATELY 69,000 MILES ON IT WHEN THE INCIDENT OCCURRED. I WAS DRIVING AT A SPEED OF ABOUT 40 MPH WHEN IT HAPPENED. IN SEARCHING THE INTERNET, I FOUND THAT THIS IS A VERY COMMON PROBLEM. THERE ARE NUMEROUS NEWS REPORTS, FORUM AND BLOG POSTINGS, AND YOUTUBE VIDEOS OF PEOPLE EXPERIENCING THE SAME PROBLEM WITH THE THROTTLE BODY ON THEIR ESCAPES AND MARINERS. I ALSO FEEL THAT IT IS A SAFETY ISSUE. HAD I BEEN ON THE HIGHWAY WHEN THIS OCCURRED, I VERY LIKELY WOULD'VE CAUSED AN ACCIDENT. (I WAS ACTUALLY JUST ABOUT TO ENTER THE HIGHWAY WHEN THIS INCIDENT OCCURRED.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553974November 27, 2013
VEHICLE SPEED CONTROL
TRAVELING ALONG WITH CRUISE CONTROL SET AT 65 WHEN ALL OF A SUDDEN MY VEHICLE DECELERATES. THE "THROTTLE BODY/THROTTLE POSITION SWITCH" INDICATOR LIGHT ILLUMINATED. VEHICLE HAS HAD INTERMITTENTLY GONE INTO "LIMP" SINCE THEN. LATELY IT HAS HAPPENED AT LEAST ONCE PER DAY, OFTEN WHEN TRYING TO ACCELERATE QUICKLY OR ABOVE 40MPH. CHECK ENGINE LIGHT ILLUMINATED YESTERDAY (11/26/2013) AND INDICATED A P2111 DIAGNOSTIC CODE (THROTTLE ACTUATOR STUCK OPEN). THIS IS APPARENTLY A FAIRLY COMMON ISSUE ALREADY UNDER INVESTIGATION. THE SOLUTION SEEMS TO BE HAVE A DEALER REPLACE THE THROTTLE BODY (ROUGHLY $400 PARTS AND LABOR). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553990November 27, 2013
POWER TRAIN
CAR HAD PROBLEMS WITH LAGGING DURING ACCELERATION. I WAS DRIVING TO THE BANK AND THE CAR COMPLETELY STOPPED RESPONDING TO THE GAS PEDAL.A WRENCH LIGHT POPPED UP AS WELL AS CHECK ENGINE LIGHT. HAD TO PULL OVER BECAUSE MY CAR WOULD NO LONGER ACCELERATE AND QUICKLY STOPPED MOVING. I WAS TOLD BY MECHANIC IT WAS THE THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553631November 24, 2013
STEERING
THE 2009 MERCURY MARINER IS EXPERIENCING INTERMITTENT FAILURE OF THE POWER STEERING SYSTEM. (AT LEAST 3 TIMES SO FAR) WHEN THE CAR IS STARTED, THE STEERING IS NEARLY IMPOSSIBLE TO MOVE. REPEATED RESTARTING OF THE CAR WILL SOMETIMES RESTART THE POWER STEERING AND THEN THE CAR IS DRIVABLE UNTIL IT IS SHUT OFF. THE DEALER TELLS US THAT THE ONLY REPAIR AUTHORIZED BY FORD IS THE COMPLETE REPLACEMENT OF THE STEERING COLUMN - AN APPROXIMATELY $1300.00 PART PLUS THE HOURLY RATE. THIS IS AN EXTREMELY DANGEROUS TYPE OF FAILURE. IF IT WOULD OCCUR WHILE MY 17 YEAR OLD DAUGHTER IS DRIVING THE CAR, SHE WOULD BE UNABLE TO CONTROL THE VEHICLE AND WOULD MOST LIKELY CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551600November 9, 2013
POWER TRAIN
THE 2009 MERCURY MARINER HAS AN ISSUE THAT OCCURS WHILE OPERATING THE VEHICLE. THE PROBLEM OCCURRED WHEN POWER WAS CUT OFF FROM THE ACCELERATION, THE WRENCH SYMBOL ON THE DASHBOARD ILLUMINATED (WHICH INDICATES A POWERTRAIN/THROTTLE CONTROL PROBLEM), AND I WAS ONLY ABLE TO COAST THE VEHICLE TO PARK. THE VEHICLE NEVER GAVE ANY INDICATION THAT THERE WAS A PROBLEM UNTIL THE WRENCH LIT UP AND THE ACCELERATOR STOPPED WORKING. IT STARTED A WEEK AGO AND HAS HAPPENED A TOTAL OF 3 TIMES SINCE (WITH MINIMAL DRIVING). ONCE THE PROBLEM HAPPENS AND I STOP THE CAR, I AM ABLE TO PUT IT IN PARK, TURN THE CAR OFF, START IT BACK UP, AND DRIVE AGAIN LIKE NOTHING HAPPENED. THIS IS A VERY UNUSUAL PROBLEM AND LOOKING ONLINE, I SEE IT MAY BE A COMMON ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551473November 8, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY AND SUDDENLY THE VEHICLE LOST ALL SPEED CONTROL. I COULD NOT ACCELERATE AND THE CAR BEGAN SLOWING DOWN. I HAD TO QUICKLY CHANGE LANES AND PULL OVER TO THE SHOULDER. I PUT THE CAR IN PARK AND TURNED OFF THE ENGINE, WAITED A FEW MINUTES, AND THEN WAS ABLE TO START THE CAR AGAIN. THIS SAME THING HAPPENED TWO DAYS LATER. I HAVE READ OTHER COMPLAINTS ABOUT THIS SAME ISSUE HAPPENING WITH MARINERS BETWEEN 2009-2011. THIS NEEDS TO BE RECALLED AND FIXED. IT IS INCREDIBLY DANGEROUS TO LOSE ALL ACCELERATION CONTROL GOING 65 MPH!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551094November 6, 2013
POWER TRAIN
I WAS DRIVING AND ALL OF A SUDDEN I LOST POWER. THERE WAS JERKING IN THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550471November 1, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
DURING NORMAL HIGHWAY DRIVING CONDITIONS, CAR SUDDENLY STOPPED ACCELERATING, COULD PUSH THE ACCELERATOR ALL THE WAY TO THE FLOOR AND GET NO POWER. ENGINE DID NOT STALL OUT, BUT WOULD NOT PROVIDE POWER. WAS ABLE TO PULL OVER AND TURN OFF CAR, THEN TURN BACK ON, AND PROBLEM WAS GONE. AFTER ANOTHER 15 MILES OR SO IT HAPPENED AGAIN. TOOK THE CAR TO THE DEALERSHIP AND THEY REPORTED THAT IT WAS A BAD THROTTLE BODY AND HAD TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549301October 23, 2013
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
CAR LOST POWER AND STOPPED WHILE DRIVING. ENGINE LIGHT CAME ON THEN WENT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548870October 22, 2013
ENGINE
10/12/13 - TRAVELING ON HIGHWAY WITH THE CRUISE CONTROL SET AT 70MPH THE ENGINE JUST SHUT OFF. I COASTED TO THE SIDE OF THE ROAD, PUT IT IN PARK, WAITED A MINUTE OR TWO, THEN STARTED THE CAR. IT RAN WITHOUT INCIDENT FOR 20 MINUTES UNTIL I REACHED HOME. 10/15/13 TRAVELING ON HIGHWAY 60MPH THE ENGINE JUST SHUT OFF. I SHIFTED INTO NEUTRAL AND TRIED TO START IT, BUT IT WOULD NOT RESPOND. I COASTED ACROSS TWO LANES OF TRAFFIC TO THE SIDE OF THE ROAD, PUT IT IN PARK, WAITED A MINUTE OR TWO, THEN STARTED THE CAR. IT RAN WITHOUT INCIDENT FOR 20 MINUTES UNTIL I REACHED HOME. 10/17/13 FORD DEALERSHIP COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE. NOTHING IN THE CODES. REPLACED THE RELAY SWITCH 10/18/13 TRAVELING ON MARKET STREET IN YOUNGSTOWN, OHIO AT A SPEED OF 30MPH THE ENGINE SHUT OFF. I COASTED IN TO THE CENTER TURN LANE, PUT IT IN PARK, WAITED A MINUTE AND STARTED THE CAR. THE VEHICLE IS RIDING MORE ROUGH AND SPUTTERS NOW AND THEN. DROVE FOR 10 MINUTES IN CITY TRAFFIC WITHOUT INCIDENT 10/18/13 WHILE DRIVING 45MPH IN RURAL AREA THE ENGINE SHUT OFF. I PULLED TO THE SIDE OF THE ROAD, PUT THE CAR IN PARK AND STARTED THE ENGINE. THIS WAS THE FIRST TIME I NOTICE A YELLOW WRENCH LIGHT ON IN THE LOWER LEFT PORTION OF MY DASHBOARD. CAR RIDES ROUGH AND SPUTTERS A BIT. AFTER ALL THESE MULTIPLE INCIDENTS IN A SHORT PERIOD OF TIME I REFUSE TO DRIVE THE CAR. IT IS NOT SAFE TO DRIVE AND IS NOT DEPENDABLE. THE ENGINE SHUTS OFF WITHOUT WARNING AT ALL SPEEDS, BUT ON THE HIGHWAY WITHOUT WARNING IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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