Mercury Mariner Complaints (2008)

577 consumer complaints on file.

#10966676March 18, 2017
STEERING
MY DASHBOARD DISPLAYED "POWER STEERING ASSIST FAULT" AND MY STEERING WENT OUT I SEARCH IN THE WEB AND I FOUND A RECALL 14S05 ' ELECTRIC POWER STEERING ' 2008-2011 FORD ESCAPE & MERCURY MARINER BUT I PUT MY VIN # IN NHTSA NO INFORMATION ABOUT MY VEHICLE COMES UP. WHAT SHOULD I DO? THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959676March 8, 2017
STEERING
TOOK MY CAR IN FOR THE RECALL BACK IN 2014. I WAS TOLD THAT IF IT WAS NOT OUT, THAT ALL THEY COULD DO IS REPROGRAM IT AND THAT WHEN IT DOES GO OUT THEY WILL REPLACE IT THEN. NOW 2 1/2 YRS LATER, ON MY WAY TO WORK, MY DASHBOARD DISPLAYED "POWER STEERING ASSIST FAULT" AND MY STEERING WENT OUT. I TOOK IT TO THE DEALERSHIP TODAY AND THEY TOLD ME THAT IT WAS THROWING CODE # B2278, WHICH IS THE STEERING SHAFT TORQUE SENSOR, AND THAT I HAD TO CONTACT FORD ABOUT THE RECALL SINCE I DIDN'T HAVE ANY OPEN RECALLS FOR MY VEHICLE. THE LADY WITH FORD TOLD ME THAT THE RECALL WAS A ONE-N-DONE DEAL AND SINCE THEY REPROGRAMMED IT IN 2014, THERE IS NOTHING THEY CAN DO. I ASKED HER FOR THE # TO FILE A COMPLAINT AND SHE TOLD ME THAT ALL COMPLAINTS, EITHER BY PHONE OR E-MAIL, COMES THROUGH THEIR OFFICE AND I WILL GET THE SAME ANSWER FROM ANYBODY WHO RECEIVED IT. I CAN UNDERSTAND A ONE-N-DONE IF THEY REPLACE IT, BUT ALL THEY DID WAS PROLONG THE BREAKDOWN. THEY KNEW IT WAS BAD, SO WHY JUST REPROGRAM IT. THAT'S NOT FIXING ANYTHING. MY SON WAS DRIVING THE CAR JUST HOURS BEFORE I GOT IN IT AND IT WENT OUT. THANK GOD IT DIDN'T HAPPEN TO MY SON, WHO HAS ONLY BEEN DRIVING FOR 1 1/2 YRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958849March 6, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE ATTEMPTING TO OPERATE THE VEHICLE, THE STEERING COLUMN SEIZED AND COULD NOT BE MOVED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956838February 24, 2017
ELECTRICAL SYSTEM, STEERING
THE POWER TORQUE SENSOR FOR THE POWER STEERING WAS ALREADY RECALLED AND HAD THE SYSTEM UPDATED BEFORE I GOT THE CAR IN 2014. THE CARS STEERING WHEEL STARTS SHAKING A LITTLE THEN ALL OF A SUDDLE THE STEERING WHEEL LOCKS UP AND THE POWER STEERING STOPS WORKING, SO YOU CAN'T HARDLY TURN IT. I CAME INCHES FROM GETTING IN A WRECK. YOU CAN UPDATE THE SYSTEM BUT IT WILL ONLY WORK FOR ABOUT 1 OR 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956277February 22, 2017
STEERING
HAD MINOR STEERING ISSUES AND FOUND I HAD A RECALL ON IT FOR THE POWER STEERING. TOOK IT TO SEELYE WRIGHT OF KALAMAZOO AND THEY REPROGRAMMED IT. WITHIN TWO WEEKS OF THIS THE STEERING WHEEL WAS JUMPING ALL OVER THE PLACE WHEN STOPPED AND WOULD PULSATE. THIS PROBLEM WAS NOT THERE BEFORE I TOOK IT IN. I CALLED THEM AND THEY TOLD ME THEY DIDN'T HAVE TIME TO SEE ME AND THAT THEY WERE ALL BOOKED UP UNTIL AFTER THE NEW YEAR, ETC. ESSENTIALLY SHOOING ME AWAY. I LATER DID MAKE AN APPOINTMENT AND THEY FOUND THAT I NEED A NEW STEERING COLUMN, WHICH IS INCLUDED IN THE RECALL, HOWEVER THEY TOLD ME THAT MY RECALL WAS CLOSED.? THIS DIDN'T MAKE SENSE TO ME SINCE I AM STILL HAVING ISSUES AND NOW I NEED A NEW STEERING COLUMN? I AM BEING FORCED TO DRIVE THIS VEHICLE WITH BROKEN STEERING THAT SHOULD BE COVERED BY THE RECALL. I HAVE BEEN TAKING THIS VEHICLE BACK AND FORTH TO WORK AND TAKING MY KIDS TO SCHOOL IN THE MORNING. I FEEL LIKE FORD AND EVEN MORE SO SEELYE SHOULD MAKE THIS RIGHT. I AM DRIVING A VEHICLE THAT IS A DANGER TO MYSELF AND OTHERS BECAUSE THE RECALL WAS NOT PROPERLY FIXED. SEELYE CLOSED THE RECALL EARLY AND NOW I AM BEING STUCK WITH FORDS MISTAKE. UPDATE: CALLED FORD AND THEY GAVE ME A CASE NUMBER CA11743787, AND TOLD ME TO TAKE THE CAR IN TO GET FIXED. WHEN I SHOWED UP TO GET THE CAR FIXED I RAN INTO THE "CLOSED" RECALL PROBLEM AGAIN. NOW I AM ON THE PHONE WITH FORD WAITING AN ANSWER TO SEE IF THEY WILL ACTUALLY HONOR THE RECALL AND FIX IT. FORD IS NOT CHOOSING TO HONOR THE RECALL SINCE THE DEALERSHIP CLOSED IT WITHOUT IT BEING FIXED CORRECTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956354February 22, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT WAS NOT EXPERIENCING A FAILURE UNTIL AFTER A REPAIR WAS COMPLETED BY A DEALER FOR A POWER STEERING RECALL. THE DEALER INDICATED THAT THEY PROVIDED THE REMEDY BUT THE CONTACT WAS UNABLE TO CONFIRM THAT THEY REPAIRED THE VEHICLE. SHORTLY AFTER THE DEALER'S REPAIR, THE STEERING WHEEL HAD A STRONG VIBRATION AND THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL TO ENSURE THAT IT WAS STATIONARY WHILE DRIVING ON THE ROAD. THE VEHICLE WAS TAKEN BACK TO A DEALER FOR DIAGNOSTIC TESTING. THE DEALER INDICATED THAT THEY WOULD NOT PROVIDE A SOLUTION SO THE CONTACT WAS WAITING ON INSTRUCTIONS FROM THE MANUFACTURER. THE VIN WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING). THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 05/04/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955164February 16, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE REMEDY FAILED TO REPAIR THE VEHICLE. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD NOISE WAS HEARD AND THE POWER STEERING SERVICE WARNING INDICATOR ILLUMINATED AND THE POWER STEERING WHEEL SEIZED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THERE WAS A RECALL CODE INDICATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED WITH A SENSOR FAILURE. THE CONTACT WAS INFORMED THAT THE ISSUE WAS NOT DUE TO A RECALL. THE VEHICLE WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHERE A RECALL CODE WAS STILL DETECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954637February 15, 2017
POWER TRAIN
WHEN I PULLED OUT INTO TRAFFIC ON MY WAY TO MEIJER THE VEHICLE BEGAN TO STALL LIKE IT WAS IN NEUTRAL. I WAS ABLE TO DRIVE IT TO A STOP LIGHT WHERE I PUT IT INTO PARK. WHEN I TOOK OFF FROM THE TRAFFIC LIGHT EVERYTHING WAS OK, WENT TO MEIJER AND TURNED THE VEHICLE OFF. WENT SHOPPING & WHEN I STARTED THE VEHICLE AGAIN EVEYTHING SEEMED NORMAL. WITHIN A MILE OF LEAVING MEIJER THE VEHICLE BEGAN THE SAME SYMPTOMS "ACTING LIKE IT WAS GOING TO STALL." WHEN I TRIED TO INCREASE THE SPEED TO GET THE VEHICLE HOME IT WOULD NOT GO OVER 15 MPH. IT WAS LIKE IT WAS CONFUSED ABOUT WHAT GEAR IT WAS IN. I PUT THE VEHICLE IN REVERSE TO PULL INTO A PARKING SPACE AND THE VEHICLE DID NOTHING. I TURNED IT OFF AND RESTARTED IT THEN PUT IT IN DRIVE AND PULLED INTO A PARKING SPACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954228February 13, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 80 MPH, THE VEHICLE DRIFTED FROM ONE LANE TO ANOTHER. THE CONTACT WAS UNABLE TO CONTROL THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949780February 6, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING, THE POWER STEERING FAILED AND FORCED THE CONTACT TO MANUALLY CONTROL THE STEERING WHEEL. THERE WAS A RECALL FOR THE POWER STEERING, BUT THE VIN WAS EXCLUDED. THE DEALER WAS NOTIFIED OF THE ISSUE. THE RECALL DETAILS WERE NOT PROVIDED. THE FAILURE MILEAGE WAS 185,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948907February 1, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING 50 MPH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PSCM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER STATED THAT PRIOR TO THE CONTACT OWNING THE VEHICLE, A REPAIR WAS PERFORMED WHICH BYPASSED THE RECALL. THE FAILURE MILEAGE WAS 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947596January 25, 2017
SERVICE BRAKES
ABS LIGHT ALONG WITH SERVICE BRAKE LIGHT CAME ON WITH NO WARNING RESULTING IN NEAR COMPLETE BRAKE LOSS AND NEARLY STRIKING A PERSON CROSSING THE STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945862January 17, 2017
STEERING
STEERING WENT OUT AT 95,000 MILES ON MY DAUGHTER'S 2008 MERCURY MARINER. WE WERE LUCKY THAT SHE OR NO ONE ELSE WAS KILLED OR SERIOUSLY INJURED BECAUSE THE WEATHER WAS BAD AND THE ROADS WERE ICY. SHE STATES THAT SHE COULD BARELY TURN THE WHEEL AND IT TOOK ALL SHE HAD TO TURN AFTER IT WENT OUT, AND, IT SEEMED TO GET EVEN WORSE WHEN SHE STOPPED, SHUT IT OFF AND TURNED IT BACK ON. I ASSUME IT IS A RECURRING ISSUE FROM THE RECALL THAT WAS PERFORMED ON THE VEHICLE BACK IN 2015. I JUST CALLED FORD CUSTOMER SERVICE AND THEY STATE THAT BECAUSE THE RECALL WAS ALREADY PERFORMED, THEY CAN CONFIRM THAT IT WILL NOT BE COVERED. THEY RECOMMENDED THAT I TAKE IT TO A FORD DEALER FOR DIAGNOSIS AND REPAIR FOR A FEE. THE BIGGER ISSUE THAN COST IN MY OPINION IS THE LINGERING SAFETY HAZARD THAT STILL EXISTS. THE COMPONENT FAILED ABOUT A MONTH SHY OF 2 YEARS AFTER THE UPDATE, HOWEVER, AS FAR AS FORD IS CONCERNED, THE ISSUE HAS BEEN RESOLVED. SOMEONE COULD CRASH AND DIE BECAUSE OF THIS KNOWN ISSUE. IS FORD NOT CONCERNED? HOW CAN THEY SLEEP AT NIGHT KNOWING HUNDREDS OF THOUSANDS OF PEOPLE (LIKE MY DAUGHTER) ARE AT RISK. IN MY OPINION, IT IS COMPLETELY UNREASONABLE TO NOT CONDUCT ANOTHER RECALL FOR THE SAFETY OF THEIR CUSTOMERS. SOMEONE WITH MONEY NEEDS TO GET AFTER THEM WITH A LAWSUIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943761January 9, 2017
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS DIFFICULT TO STEER THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. UPDATED 04/28/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938967January 1, 2017
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
MY WIFE AND I WERE DRIVING HOME ON THE INTERSTATE. WE HAD JUST MERGED TO THE PASSING LANE TO ALLOW TRAFFIC MERGING FROM AN ON RAMP TO ENTER THE INTERSTATE A VEHICLE NEXT TO US WAS DOING THE EXACT SPEED AS WE WERE WHICH WAS 72 MPH SET CRUISE CONTROL. I HAD VEHICLES APPROACHING FROM THE REAR AND SINCE I WAS IN THE PASSING LANE DECIDED TO SPEED UP AND GET IN FRONT OF THE CAR BESIDE US I PUSHED THE ACCELERATOR ON OUR 08 MERCURY MARINER WITH A 3.0L ENGINE TO THE FLOOR AND THE CAR ACCELERATED IN FRONT OF THE OTHER CAR, WHEN I LIFTED MY FOOT OFF THE ACCELERATOR THE CAR CONTINUED TO ACCELERATE. I PUSHED ON THE BRAKE ONCE WITH NOTHING CHANGING THE CAR CONTINUED TO ACCELERATE. I PROCEEDED TO PUMP THE BRAKE THREE ADDITIONAL TIMES IN ABOUT 1 SECOND INTERVALS. FINALLY THE ACCELERATOR PEDAL RELEASE AND THE CAR SLOWED DOWN. WE PRECEDED HOME WITHOUT FURTHER INCIDENT. THIS IS A VERY DANGEROUS CONDITION AND HAS RESULTED IN SERIOUS INJURIES AND DEATHS IN EARLIER MODEL YEARS OF FORD ESCAPE, MERCURY MARINER AND MAZDA TRIBUTE VEHICLES. I HAVE HAD FORD VEHICLES MY WHOLE LIFE AND HAVE BEEN WORKING ON VEHICLES FOR MORE THAN THIRTY FIVE YEARS. THIS IS NOT NORMAL AND IS NOT THE ONLY TIME OR VEHICLE THIS HAS HAPPENED TO IN THIS YEAR THERE ARE MANY OTHER SIMILAR PEOPLE THAT HAVE SIMILAR COMPLAINTS ON THESE FORD AND MERCURY SUV'S ON THE INTERNET EX: CARCOMPLAINTS.COM TO NAME JUST ONE. THE INTERNET IS FILLED WITH THESE DANGEROUS COMPLAINTS. WHEN ARE YOU GOING TO LIVE UP TO YOUR NAME AND PUT THE SAFETY ASPECT FIRST,WHEN DEALING WITH THESE TO RICH TO BE BOTHERED BY RECALLS AUTO MANUFACTURERS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939000January 1, 2017
STEERING
CAR WORKING NORMAL, SHUT IT OFF, TURNED IT ON THE NEXT DAY AND HAD NO POWER STEERING ASSISTANCE. WHEN REVIEWING ONLINE OTHER 2008 MERCURY MARINERS WERE RECALLED FOR THE SAME ISSUE. HOWEVER, FORD TOLD ME MY CAR WAS NOT INCLUDED IN THE RECALL. YET THE REPAIR WAS THE EXACT SAME REPAIR THAT WAS NEEDED TO FIX THE RECALLED CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936718December 21, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO MANEUVER. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A COUPLE OF MINUTES, AND RESUMED DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE EPA STEERING GEAR BOX FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936786December 21, 2016
POWER TRAIN, ELECTRICAL SYSTEM, STEERING, SUSPENSION
STEERING WHEEL WILL FREEZE UP WHILE DRIVING. STEEL ON STEEL HORRIBLE NOISE WHEN DRIVING. SHIFTER GETS STUCK HAVE TO PUT IT IN NEUTRAL TO START IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936158December 19, 2016
STEERING
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE ATTEMPTING TO MANEUVER THE VEHICLE FROM A PARKING SPACE, THE POWER STEERING ASSIST FAILED AND THE ELECTRIC POWER ASSIST FAILURE WARNING INDICATOR ILLUMINATED. THE CONTACT, AN INDEPENDENT MECHANIC, INSPECTED THE VEHICLE AND TOOK IT TO THE DEALER. THE TECHNICIAN INFORMED THE CONTACT THAT NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) NO LONGER APPLIED TO THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 146,310.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936280December 19, 2016
STEERING
POWER STEERING NOT WORKING. THERE WAS A RECALL IN 2014 AND DEALER STATES HE FIXED IT, BUT THEY ONLY DID THE MINIMUM AND RAN DIAGNOSTIC AND THEY WERE DONE. THEY STATED THE CODES DIDN'T POP UP THAT WERE REQUIRED. PER MY MECHANIC THEY ARE POPPING UP AS OF TODAY. I CANNOT GET FORD OR DEALERS TO HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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