Mercury Mariner Complaints (2009)

336 consumer complaints on file.

#10679147January 27, 2015
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
VEHICLE LOSES ALL ABILITY TO CONTROL THE THROTTLE BOTH WHILE AT HIGHWAY SPEED AND WHEN PULLING AWAY FROM A STOP. "WRENCH" FAULT INDICATOR ON THE DASHBOARD ILLUMINATES. RESTARTING THE VEHICLE RESTORES NORMAL OPERATING CONDITIONS UNTIL THE ISSUE REAPPEARS. THERE IS NO FAULT CODE ON OBDII READER AFTER RESTARTING THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678652January 23, 2015
STEERING
STARTED MY CAR TO WARM UP AND NOTICED MY STEERING WHEEL VIBRATING AND TWITCHING SIDE TO SIDE . UPON DRIVING IT STILL CONTINUED TO VIBRATE AND MAKE A NOISE. THE VIBRATION AND NOISE HAS BECOME WORSE. CALLED FORD DEALER TO HAVE IT LOOKED AT THOUGHT IT MIGHT HAVE SOMETHING TO DO WITH THE ELECTRIC POWER STEERING RECALL. I RECEIVED THE RECALL IN OCTOBER BUT AT THIS TIME MY CAR WAS NOT ACTING UP AND I HAVE BUSY WORK SCHEDULE SO HAD NOT HAD IT LOOKED AT YET. BUT ON DECEMBER 29TH , 2014 I TOOK IT IN. THE MECHANIC TOLLS ME ALL THE RECALL WAS FOR WAS A SOFTWARE UPDATE. SO I FIGURED THAT WOULD FIX THE VIBRATION AND IT DIDN'T . I FEEL JUST BECAUSE MY CAR DON'T THROW A CODE AT THAT TIME I TOOK IT IN FORD WILL NOT REPLACE THE TORQUE SENSOR NOW EVEN THOUGH THE MECHANIC COULD VISIBLE SEE MY STEERING WHEEL VIBRATING AND TWITCHING. SO NOW I GET TO FIX IT MY SELF LIKE MANY OTHER FORD OWNERS. ALL THE SOFTWARE DID FOR WAS IS WARN US OUR POWER STEERING IS OUT. THEY SHOULD HAVE BEEN MADE TO REPLACE THE DEFECTIVE TORQUE SENSORS. IF OUR TORQUE SENSORS WASN'T GOING OUT WE WOULDN'T HAD NEEDED THAT SOFTWARE UP DATE. FORD IS GETTING AWAY WITH THE CHEAP SIMPLE FIX. I DON'T KNOW MUCH ABOUT THE COMPUTERS THEY USE ON THE CARS BUT THE COMPUTER PROBABLY DON'T THOUGH A CODE UNLESS SOMETHING IS NOT WORKING AT ALL NOT JUST GOING BAD. THE MECHANIC SHOULD BE TRAINED TO DIAGNOSE WITH THEIR EYES AND EARS TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678209January 22, 2015
STEERING
TL*THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE WHEN THE VEHICLE WAS STARTED, THE STEERING WHEEL VIBRATED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT WHEN THE WHEEL WAS TURNED TO THE LEFT OR TO THE RIGHT, THERE WAS A CLICKING NOISE EMITTING FROM STEERING COLUMN. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,910.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669964January 4, 2015
STEERING, ELECTRICAL SYSTEM
STOPPED TO EAT AND KEYS WOULD NOT COME OUT OF THE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661625December 2, 2014
STEERING
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE OPERATING THE VEHICLE, THE POWER STEERING SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) WAS RECEIVED IN AUGUST OF 2014. THE VEHICLE WAS TAKEN TO THE DEALER WHO UPDATED THE SOFTWARE, BUT THE FAILURE PROGRESSED TO THE POINT THAT THE STEERING WHEEL SHOOK. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INDICATED THAT THE VEHICLE WOULD NOT BE COVERED UNDER THE RECALL, ALTHOUGH THE CODES LISTED IN THE RECALL WERE PRESENT. THE CONTACT NOTIFIED THE MANUFACTURER WHO ALSO INDICATED THAT THE RECALL REMEDY WAS PREVIOUSLY PERFORMED AND NO FURTHER SERVICE WOULD BE DONE UNDER THE RECALL. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641710October 6, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
MY CAR, ON 4-5 OCCASIONS NOW, HAS LOST ALL POWER WHILE TRAVELING ON THE FREEWAY AT ABOUT 80 MILES PER HOUR. I CALLED FORD BECAUSE OF THE ELECTRONIC THROTTLE BODY CUSTOMER SATISFACTION PROGRAM AND MY VEHICLE DOES NOT QUALIFY BECAUSE OF THE ASSEMBLY PLANT THAT THE CAR WAS BUILT AT. I CAN ATTEST THAT MY VEHICLE IS DOING THE SAME EXACT THING THAT IS DESCRIBED IN THE ACCOUNTS OF THE PROBLEM WITH THE THROTTLE - WITHOUT QUESTION. I URGE YOU TO EXPAND THE PROGRAM THAT FORD IS BEING REQUIRED TO DO FOR THIS MASSIVE (OVER 1 MILLION VEHICLE) PROBLEM. THIS APPEARS TO ME TO GO BEYOND A PLANT ISSUE TO AN ENGINEERING ISSUE WITH THE PART ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628887August 27, 2014
ENGINE
CHECK ENGINE LIGHT CAME ON WHILE DRIVING 55 MPH ON THE FREEWAY ON 8/11/14. NO SIGNS OF MALFUNCTION INITIALLY. LATER THE CHECK ENGINE LIGHT WENT OFF ON 8/13/14. TOOK MARINER TO FIRESTONE AUTO CARE TO DIAGNOSE CHECK ENGINE LIGHT. THEY TOLD ME IT WAS P0022 - VCT SOLENOIDS, BUT THE ENGINE WAS STILL RUNNING FINE. THEY RESET THE COMPUTER AND TOLD ME THE NEXT TIME THE CHECK ENGINE LIGHT COMES ON TO TAKE IT INTO A DEALERSHIP. SO THE CHECK ENGINE LIGHT COMES BACK ON BY 8/17/14. STARTED NOTICING SHUTTERING BETWEEN 50-60 MPH ON 8/22/14. TOOK CAR INTO DEALERSHIP ON 8/27/14. WAS TOLD THAT THE VCT SOLENOIDS NEEDED TO BE REPLACED AT APPROX. $620 AND THIS CAR ONLY HAS 29K MILES ON IT AND OF COURSE IS OUT OF WARRANTY. THERE IS A SERVICE BULLETIN ON REPLACING THE VCT SOLENOIDS BUT OF COURSE NO RECALL HAS BEEN ISSUED. A RECALL SHOULD BE ISSUED AND I SHOULD RECEIVE REIMBURSEMENT FOR THIS REPAIR FOR SOMETHING THAT IS OBVIOUSLY A WIDESPREAD PROBLEM WITH MARINERS AND ESCAPES FROM 2009-2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622145August 13, 2014
ELECTRICAL SYSTEM
FAN BLOWER MOTOR ONLY WORKED ON 3RD AND 4TH SETTING. THE BLOWER MOTOR RESISTOR ASSEMBLY (PART NO. 8G1Z*19A706*A) WAS DIAGNOSED AND REPLACED BY DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618731August 4, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE DECREASED IN SPEED TO 20 MPH INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING AND THE THROTTLE BODY WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617987July 31, 2014
ENGINE AND ENGINE COOLING
CAR SUDDENLY WENT INTO LIMP HOME MODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611341July 17, 2014
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
I WAS DRIVING AT 45MPH WHEN ALL OF A SUDDEN, THE CAR STOP RUNNING. I HAD TO PULL OVER AND CUT THE CAR OFF. I STARTED THE CAR AGAIN AND IT WENT ABOUT ONE MILE BEFORE IT CUT OFF AGAIN. THEN A WRENCH SYMBOL CAME ON THE LEFT SIDE DASH BOARD. I DROVE THE CAR HOME AND IT CUT OFF ON ME THREE TIMES BEFORE I COULD GET IT HOME. I LOOK IN MY CAR BOOK TO SEE WHAT THE WRENCH SYMBOL MEANS AND IT SAYS THAT IT IS THE THROTTLE CONTROL/POWERTRAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595030May 30, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THERE WAS A SUDDEN LOSS OF ENGINE POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587713May 12, 2014
POWER TRAIN
I WAS TRAVELING DOWN THE INTERSTATE AT APPROX. 70 MPH WHEN SUDDENLY, I FELT A JOLT. AT THIS TIME, I LOST POWER UPON DEPRESSING THE PEDAL. I SLOWLY MOVED TO THE EMERGENCY LANE AND STOP THE VEHICLE. A WRENCH TOOL ILLUMINATED ON THE INSTRUMENT PANEL. I THEN TURNED THE VEHICLE OFF. I WAS ABLE TO RESTART THE VEHICLE. AS I PROCEEDED TO CONTINUE ON MY ROUTE, AS I WAS ACCELERATING, APPROX. 25 - 30 MPH, THE INCIDENT REPEATED IF SELF. THIS OCCURRED ABOUT 4 TIMES BEFORE I REALIZED THAT I COULD ONLY DRIVE ABOUT 15 - 20 MPH IN ORDER TO KEEP THIS CONDITION FROM OCCURRING AGAIN. I WAS ONLY ABOUT 4 MILES FROM HOME, SO I PROCEEDED TO DRIVE HOME VERY SLOWLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586910May 7, 2014
ENGINE, POWER TRAIN
WHILE DRIVING THE AUTO JUST STOPPED AND THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. I TURNED THE AUTO OFF AND RESTARTED. IT DID THIS THREE TIMES BEFORE I ARRIVED BACK HOME. TOOK IT TO HAVE A DIAGNOSTIC TEST ON THE ENGINE AND CODE P2111 - THROTTLE ACTUATOR STOCK OPEN WAS THE RESULTS. THIS IS THE SECOND TIME THIS HAPPENED. THE FIRST TIME WAS 2 OR 3 MONTHS AGO BUT THE CHECK ENGINE LIGHT DID NOT COME ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586997May 7, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES, ENGINE
WHILE I WAS DRIVING ON HWY DOING 75MPH MY MERCURY MARINER 2009 IT SUDDENLY LOSS POWER AND (WHILE ENGINE WAS RUNNING) I COULD NOT ACCELERATE. "TOOL" LIGHT CAME ON. I COULD NOT DO ANYTHING TO REGAIN SPEED (ACCELERATOR WAS DISABLE) AND THE ONLY FIX WAS TO SHUT DOWN THE ENGINE AND RE-START. VEHICLE WILL START AND WORK NORMALLY I TOOK TO THE MECHANICS THE NEXT DAY HE SAID THAT NO CODES CAME UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10586075May 2, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
THE VEHICLE SUDDENLY ACCELERATED AND THEN SLOWED DOWN RAPIDLY. PULLED OVER AND PUT CAR IN PARK AND TURNED IT OFF. CALLED MY UNCLE WHO IS A MECHANIC AND WAS NOT TO SURE AS TO WHAT COULD HAVE HAPPENED SINCE HE WAS NOT THERE. STARTED CAR AND REVVED THE ENGINE TO SEE IF ANYTHING UNSAFE HAPPENED. CAR SEEMED OK AND WAS ABLE TO DRIVE IT HOME. MECHANIC LOOKED AT IT THE NEXT DAY BUT COULD NOT FIND ANYTHING WRONG HE SAID OR DUPLICATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584127April 22, 2014
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT THE POWER LIFTGATE FAILED TO OPEN AFTER SEVERAL ATTEMPTS. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583875April 21, 2014
STEERING
FOR MANY WEEKS THE STEERING OF THE MARINER HAS BEEN "TWITCHING." THEN A FEW MORE WEEKS LATER, AT THE TIME WE WOULD START THE VEHICLE THE STEERING WOULD NOT BE WORKING MAKING IT VERY HARD TO TURN. WE WOULD JUST RESTART THE VEHICLE AND IT THE STEERING WOULD BE BACK. NOW THE STEERING WILL QUICK AS WE ARE GOING DOWN THE ROAD. THIS IS VERY UNSAFE AND HAS THE POTENTIAL TO CAUSE AN ACCIDENT. THE VEHICLE IS VERY HARD TO MANEUVER WHEN THE STEERING QUITS, AND IF IT WERE TO QUIT AS YOU WERE MAKING A TURN OR IN A SHARP CURVE, THE OUTCOME COULD POSSIBLY BE VERY BAD. THIS IS CLEARLY A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573444March 19, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
DRIVING ON HIGHWAY WITH SPEED CONTROL ON AT 75 MPH, ALL OF THE SUDDEN VEHICLE RAPIDLY SPED UP TO 95 MPH. THE VEHICLE JUST TOOK OFF RAVING ENGINE UP. APPLIED BRAKES AND TOOK OFF CRUISE CONTROL. IF THERE HAD BEEN TRAFFIC THIS COULD OF BEEN A DANGEROUS OR DEADLY INCIDENT. WE HAVE HAD THE VEHICLE IN BEFORE FOR THE SAME PROBLEM, IT WOULD SPEED UP WHILE MAKING A TURN. FORD DEALERSHIP SAID IT WAS A TRANSMISSION PROBLEM. ALL REPAIRS HAVE BEEN DONE BY A FORD DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568954March 13, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE DRIVING THE VEHICLE'S DASH LIGHTS AND HEAD LAMPS GO BLACK FOR 2-5 MINUTES BEFORE COMING BACK ON. MY CAR WAS TAKEN TO THE DEALER MULTIPLE TIMES AND WAS UNABLE TO BE DIAGNOSED. I ALSO CONTACTED FORD DIRECTLY AS THIS PROBLEM POSES A HAZARD DURING NIGHT DRIVING. TO DATE THERE HAS BEEN NO RESOLUTION. WHILE DRIVING THE VEHICLE WILL LOSE ALL ACCELERATION, THIS ISSUE HAPPENS WHILE DRIVING DOWN THE ROAD POSING A HAZARD AS YOU HAVE TO TURN THE VEHICLE OFF AN ON AGAIN TO REGAIN CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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