Mercury Mariner Complaints (2010)

279 consumer complaints on file.

#10548605October 20, 2013
ENGINE, VEHICLE SPEED CONTROL
THE VEHICLE STARTED TO STALL WHEN THE ACCELERATOR PEDDLE WAS ENGAGED, AFTER TURNING VEHICLE OFF AND RESTARTING IT WOULD TRAVEL APPROXIMATELY 50 TO 100FT. BEFORE AGAIN STALLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548116October 16, 2013
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
WHEN DRIVING AT A SLOW SPEED OF 20-25 MPH, THE VEHICLE STOPPED ACCELERATING AND BUCKED A LITTLE. THE WRENCH (POWERTRAIN) SIGNAL LIGHT UP ON THE DASH, SO I PROCEEDED TO PULL OVER, PUT THE CAR IN PARK, AND SHUT IT OFF. AFTER A FEW MINUTES I TURNED IT ON AGAIN AND ALL SEEMED FINE, THOUGH THE CAR WAS NOW SLOW MOVING AND LESS SMOOTH THROUGH SHIFTING. THE SAME THING OCCURRED 9 DAYS LATER, WITH THE VEHICLE RESPONDING EVEN MORE SLOWLY AFTERWARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547887October 14, 2013
POWER TRAIN, VEHICLE SPEED CONTROL
DRIVING AT 50 MILES PER HOUR THE SUV LOST ALL POWER AND HAD TO PULL TO THE SIDE OF THE ROAD. TURNED OFF VEHICLE AND THEN RESTARTED AND RAN FINE. THREE DAYS LATER IT HAPPENED AGAIN. TOOK IT TO THE DEALER AND THEY TOLD ME IT WAS THE THROTTLE BODY ON THE MOTOR WAS BAD. THEY SAID IT WASN'T COVERED UNDER MY DRIVE TRAIN WARRANTY AND CHARGED ME 300.00 DOLLARS. THE SUV ONLY HAS 17,000 MILES ON IT.. I READ THERE IS 27,000 COMPLAINTS ABOUT THIS PROBLEM. WHY IS THERE NOT A RECALL ON THESE VEHICLES? SOME ONE IS GOING TO GET HURT OR KILLED BECAUSE OF THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547717October 12, 2013
POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AT BOUT 70 MPH AND ALL OF A SUDDEN, THE GAS PEDAL WENT LIMP AND I COULDN'T ACCELERATE ANYMORE. I SLOWED DOWN TO ABOUT 45 MPH WITH CARS FLYING PAST ME. I WAS ABLE TO MOVE TO THE SHOULDER AND TURN THE CAR OFF. I HAD NO IDEA WHAT HAPPENED SO I CALLED MY BOYFRIEND AND HE CAME AND CHECKED THE OIL AND A FEW OTHER THINGS BUT EVERYTHING SEEMED TO BE OK. I GOT BACK IN THE CAR AND IT STARTED FINE AND I WAS ABLE TO DRIVE IT HOME. I AM AFRAID TO DRIVE MY CAR ON THE FREEWAY AGAIN KNOWING THIS PROBLEM COULD AND PROBABLY WILL KEEP HAPPENING UNTIL I GET THE PART REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547641October 11, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING ON A VERY BUSY AVENUE AT ABOUT 5:45PM AND MY VEHICLE STOPPED ACCELERATING. THE WRENCH LIGHT APPEARED ON MY DASHBOARD AND MY VEHICLE WAS BASICALLY PUTT-PUTTING DOWN THE ROAD AT A VERY SLOW SPEED. DUE TO THE FACT THAT MY VEHICLE STOPPED ACCELERATING, I WAS ALMOST IN A VERY BAD ACCIDENT. I WAS ABLE TO PULL OVER TO A PARKING SPACE ABOUT A 1/4 OF A MILE AND SHUT OFF MY CAR VEHICLE. I CALLED MY LOCAL REPAIR SHOP AND TOLD THEM TO EXPECT ME. I HAD PLANS OF HAVING THE CAR TOWED. AFTER ABOUT 5 MINUTES OF HAVING MY VEHICLE OFF, I TRIED TO START IT AND IT WAS RUNNING NORMALLY. MY REPAIR SHOP TEST DROVE THE VEHICLE AND THE NEXT DAY AND DIDN'T FIND ANYTHING WRONG. THEY ALSO DIDN'T FIND ANY CODES APPEARING IN THE VEHICLES MEMORY. THEY DID FIND AN ARTICLE ONLINE ABOUT THE SAME THING HAPPENING TO THE SAME TYPE VEHICLES. I CALLED MY FORD DEALERSHIP AND THEY SAID THERE WERE NO RECALLS AND WERE GOING TO CHECK IF THERE WERE ANY BULLETINS. I AM WAITING A PHONE CALL BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546413October 1, 2013
VEHICLE SPEED CONTROL
THROTTLE BODY IS GONE I GET THE P2111 CODE THIS PART IS COSTING ME 440.00 DOLLARS THE WARRANTY THE COMPANY SOLD ME DOES NOT COVER IT AND THAT IS A JOKE ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546454October 1, 2013
ENGINE, POWER TRAIN
I WAS DRIVING ALONG ON THE HIGHWAY (I-77 N) AND ALL OF A SUDDEN MY CAR STARTED TO JERK. THE WRENCH TOOL LIGHT LIT UP ON THE DASH BOARD AND THE CAR IMMEDIATELY BEGAN TO LOOSE SPEED. THE CHANGE IN POWER AND SPEED WAS QUICK AND I HAD TO QUICKLY CHECK THE SURROUNDING TRAFFIC AND PULL THE CAR OVER TO AVOID AND ACCIDENT. AFTER PULLING OVER TO THE SIDE OF THE ROAD I CUT THE CAR COMPLETELY OFF AND IT STARTED BACK UP. I TOOK THE CAR TO THE DEALER WHERE I PURCHASED THE CAR AND I WAS ADVISED TO REPLACE THE FILTER. I PURCHASED A FILTER FROM FORD AND MY CAR RAN SMOOTHLY FOR ABOUT 2 WEEKS. I WOULD PUSH ON THE ACCELERATOR BUT IT WOULD NOT ACCELERATE. EACH TIME THE WRENCH TOOL WOULD APPEAR AND THE ENGINE LIGHT WOULD COME ON. I HAVE LOST SPEED IN THE MIDDLE OF AN INTERSECTION. AFTER MY CAR STARTED TO CUT OFF AGAIN FOLLOWING THE INSTALLATION OF THE NEW FILTER I TOOK THE CAR BACK TO THE DEALER AND WAS INSTRUCTED TO PURCHASE THROTTLE BODY SPRAY. THEY CLEANED OUT THE THROTTLE BODY AND THE CAR DROVE FINE FOR A FEW DAYS UNTIL I BEGAN EXPERIENCING THE SAME PROBLEM. SOME TIMES I WOULD HAVE TO CUT MY CAR OFF A FEW TIMES AND RESTART IT ON ONE ROUND TRIP. I KEEP REGULAR MAINTENANCE ON THIS CAR, CHANGING THE OIL AND ROTATING THE TIRES, ETC. I PURCHASED THE CAR IN DECEMBER 2012 BECAUSE THE CAR I HAD OVER $2,500 OF NEEDED MAINTENANCE. I NEEDED A RELIABLE CAR TO GET AROUND AS THE PRIMARY TRANSPORTATION FOR MY FAMILY. I TOOK THE CAR BACK TO THE DEALER A FEW TIMES AND THEY EXPLAINED THE CODE AND EXPLANATION OF THE PROBLEM: TROUBLE CODE P2111, THROTTLE BODY ACTUATOR STUCK OPEN AND CLOSED. I REALLY HOPE THIS INVESTIGATION IS EXPEDITED AND THAT FORD RECALLS THE MERCURY MARINER 2010 DUE TO THE FAULTY THROTTLE BOTTLE. I HAVE HAD ZERO MAINTENANCE ISSUES WITH MY VEHICLE OTHER THAN THE THROTTLE BODY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546326September 30, 2013
ENGINE
I WAS ON A MAJOR EXPRESSWAY WHEN THE VEHICLE STARTING DECREASING SPEED. I WENT FROM 55 MPH TO 45 TO 35 TO 25 TO 15 TO 5 AND THE STOPPED. LUCKILY TRAFFIC WAS LIGHT AND WHEN THIS STARTED, I PULLED OVER TO THE SHOULDER OF THE ROAD WHICH WAS CLOSE TO AN EXIT. I SOMEHOW GOT THE SUV HOME, STARTING THE ENGINE, IT DYING OUT AND GOING A COUPLE OF FEET OVER AND OVER AGAIN. WE TOOK THE VEHICLE TO OUR AUTO SHIP AND THEY SAID THAT FORD HAD A PROBLEM WITH THE THROTTLE AND GAVE US A NORTH CAROLINA CONSUMERS COUNCIL ARTICLE. THEY DID NOT HAVE THE DIGITAL EQUIPMENT TO FIX AND REFERRED US TO FORD DEALERSHIP. FORD DEALERSHIP ADVISED IT WAS THE THROTTLE. I TALKED TO FORD CUSTOMER SERVICE AND THEY ADVISED THERE WAS NO RECALL AND THERE WAS NOTHING THEY COULD DO.I WE SPENT $362.56 ON THROTTLE AND TWO LETTERS LATER FORD WILL DO NOTHING SINCE THEY SAY WE DO NOT HAVE THE EXTENDED WARRANTY AND WE ARE BEYOND THREE YEARS/36,000 MILES. I WAS AFRAID WHEN THE CAR DIED OUT ON THE EXPRESSWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545669September 27, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING AND THE VEHICLE JUST SLOWED DOWN AND WAS NOT GETTING FUEL. I PULLED TO THE SHOULDER THE CAR WAS STILL RUNNING BUT NOT GETTING FUEL. I TURNED IT OFF AND RESTARTED AND IT WAS OK. A FEW WEEKS LATER IT DID IT AGAIN AND I CALLED A FORD DEALERSHIP TO HAVE IT CHECKED OUT. I WANTED TO GET IT TAKEN CARE OF BEFORE THE WARRANTY EXPIRED.THEY SAID THEY COULD NOT FIND ANYTHING WRONG. I HAD A COUPLE MORE ISSUES BUT I DID NOT DRIVE IT MUCH DURING COLDER WEATHER. IN JUNE OF 2013 I HAD ANOTHER INCIDENT WITH THE SAME ISSUE. OVER THE NEXT COUPLE OF MONTHS IT CONTINUED OCCASIONALLY BUT IN AUGUST OF 2013 IT STARTED MORE OFTEN. ONE INCIDENT WAS IN AN INTERSECTION THAT WAS VERY BUSY AND I CALLED THE SAME FORD DEALERSHIP TO GET IT IN AGAIN AND THEY THEN FOUND THE THROTTLE BODY WAS BAD AND HAD TO BE REPLACED, AT THIS TIME IT NOW CAST ME OVER $500.00 DOLLARS TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545509September 26, 2013
POWER TRAIN
DRIVING TO WORK ON 1431, THE CAR FELT AS THOUGH IT HIT A BUMP, LOST ALL ABILITY TO DRIVE. PULLED OVER TO SIDE OF ROAD, TURNED CAR OFF FOR ABOUT 10 TO 15 SECONDS AND THEN BACK ON. AT THIS POINT IT SEEM TO OPERATE PROPERLY. THEN ABOUT THREE MILES DOWN THE ROAD IT DID THE SAME THING AGAIN. THIS TIME THERE WAS NO SHOULDER TO PULL OFF ON, SO TRAFFIC WAS TIED UP. WAS TRAVELING AT ABOUT 40 MPH THIS TIME. DID THE SAME THING, TURNED OFF AND THEN BACK ON AND SEEMED TO WORK NORMAL. LATER THAT EVENING GOING HOME FROM WORK THE CAR DID THE SAME THING, TWO MORE TIMES BEFORE I REACHED HOME. ONE TIME AS I WAS GOING FROM PALMER TO 1431 ON A CURVE. THE NEXT TIME IT WAS ON A SLIGHT INCLINE GOING HOME. THE ICON ON DASHBOARD WAS A WRENCH WHICH INDICATES IT HAD SOMETHING TO DO WITH THE THROTTLE CONTROL. TOOK TO DEALER AND THEY CONFIRMED IT WAS A DEFECTIVE THROTTLE CONTROL UNIT, AND CHARGED $650 TO REPAIR. BELIEVE THAT THIS IS/WAS A SERIOUS PROBLEM SAFETY WISE AND SHOULD HAVE BEEN COVERED BY FORD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545570September 26, 2013
FUEL SYSTEM, GASOLINE
DRIVING AT APPROXIMATELY 55 MPH AND THE VEHICLE JUST STOPPED, PULLED TO SHOULDER ,THE ENGINE WAS STILL RUNNING BUT NO FUEL GETTING TO IT TO GO. I TURNED OFF THE IGNITION AND RESTARTED AND IT WAS FINE. IT HAPPENED AGAIN A FEW DAYS LATER AND I CALLED A FORD DEALERSHIP TO HAVE IT CHECKED,I WANED TO GET IT TAKEN CARE OF BEFORE WARRANTY EXPIRED IN DECEMBER OF 2012.I WAS TOLD THEY COULD NOT FIND ANYTHING WRONG WITH IT. I HAD ANOTHER INCIDENT ABOUT A MONTH LATER, AT THIS TIME I DID NOT DRIVE IT MUCH UNLESS I HAD TO UNTIL WARMER WEATHER. IN JUNE OF 2013 I HAD ANOTHER INCIDENT WITH THE SAME PROBLEM. I DID NOT HAVE ANY PROBLEMS UNTIL AUGUST OF 2013. I THEN HAD NUMEROUS INCIDENTS WITH THE SAME PROBLEM AND I CALLED THE FORD DEALERSHIP TO LOOK AT IT AGAIN. BY THIS TIME THERE WAS NO WARRANTY ON IT AND THE PROBLEM WAS FOUND. I HAD TO PAY MORE THAN $500.00 FOR IT TO BE REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544081September 17, 2013
ELECTRICAL SYSTEM
I WAS TRAVELING ALONG, WITH MY DAUGHTER IN THE CAR, WHEN IT SEEMED TO JUST SHUT OFF. I WAS ONLY GOING 40MPH BUT IN A LINE OF TRAFFIC. I PULLED THE CAR OVER, IT WAS THEN I COULD TELL IT WAS SORTA STILL RUNNING. I COME TO FIND OUT LATER IT WENT INTO A SAFE MODE. SINCE THEN MY WIFE OR I HAVE BARELY DROVE IT. WE HAD A CLOSE FRIEND CHECK IT OUT AND IT IS THE THROTTLE BODY. I THEN DID SOME RESEARCH ONLINE AND COME TO FIND OUT IT SEEMS I'M NOT THE ONLY ONE WITH THIS PROBLEM. IS ANYONE OUT THERE MAKING FORD MOTOR COMPANY RESPONSIBLE FOR THIS? I CALLED THE DEALERSHIP, WHERE WE PURCHASED OUR VEHICLE NEW AND WAS TOLD THERE WAS NOTHING THEY COULD DO, UNLESS I PAID FOR THIS. I FEEL THIS IS UNFAIR! MY WIFE AND I PURCHASED THIS VEHICLE BRAND NEW WITH ONLY 8 MILES. WHY SHOULD WE BE PUNISHED FOR WHAT CLEARLY IS A DEFECT IN A FORD PRODUCT? PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543346September 12, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED WHILE DRIVING 70 MPH THE VEHICLE SUDDENLY STALLED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE CONTACT WAS ABLE TO DRIVE ONTO THE EMERGENCY LANE. THE CONTACT SHUT THE VEHICLE OFF AND WAS ABLE TO RESTART IT. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THE THROTTLE WAS DEFECTIVE. THE DEALER REPLACED THE THROTTLE. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542853September 10, 2013
POWER TRAIN
9/8/2013 DRIVING 60MPH I FELT A SLIGHT JOLT AND NOTICE A YELLOW WRENCH LIGHT CAME ON DASHBOARD.THEN THE MERCURY MARINER DECELERATED AND STALLED TO WHERE I WAS ABLE TO MOVE TO SHOULDER OFF ROAD, AND TURN ENGINE OFF. AT THIS POINT NOT KNOWING WHAT TO DO I JUST TURNED CAR OFF FOR ABOUT 5 MINUTES AND THEN RE-START. THERE WAS NO WRENCH LIGHT, BUT I DID NOTICE A HESITATION FOR THE CAR TO CATCH. I DROVE HOME ABOUT 20 MILES AND THE CAR DROVE ROUGH AS IF IT WAS HAVING A HARD TIME SHIFTING AND NOTICE THE RPM DANCING BACK AND FORTH FROM 3-1 ON ROAD INCLINES. TOOK IT TO MECHANIC AND HAD A DIAGNOSTIC TEST READ NO STORED CODES.WHAT??? THIS HAPPEN WITHIN A 2 DAY PERIOD, CAR WOULD STALL, YELLOW WRENCH LIGHT WOULD APPEAR ON DASH. TOOK IT TO A FORD AUTHORIZED DEALER, AND HE KNEW EXACTLY WHAT IS WAS THROTTLE BODY MALFUNCTIONING. PAID. $301FOR PARTS AND LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542638September 9, 2013
ELECTRONIC STABILITY CONTROL (ESC)
THE LIGHT TURNED GREEN AND I STARTED TO ROLL FORWARD TO GO, AND MY CAR JUST STOPPED. I DIDN'T NOT HAVE ENOUGH SPEED TO MOVE FROM THE SPOT I WAS IN. STUCK IN MORNING TRAFFIC I HAD TO TURN MY CAR OFF AND TRY TO RESTART IT. IT TOOK A FEW TURNS OF THE KEY AND IT FINALLY STARTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542455September 7, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DRIVING TO WORK AT STEADY SPEED WHEN ALL OF A SUDDEN THE CAR LOST ACCELERATION. WHILE I WAS ABLE TO STEER TO THE SIDE OF THE ROAD, HAD I BEEN IN THE MIDDLE OF A TURN OR AN ENTRY ON THE HIGHWAY, IT COULD HAVE RESULTED IN AN ACCIDENT. PULLED OVER TO SIDE OF THE ROAD. TURNED OFF VEHICLE AND RESTARTED. DROVE ABOUT 1/3 MILE AND IT DID IT AGAIN. THIS TIME WHEN I PUT THE CAR IN PARK AND KEPT IT RUNNING IT FELT LIKE IT WAS TRYING TO JUMP OUT OF GEAR AND ACCELERATE WHICH WAS VERY SCARY. WE DETERMINED BY CALLING INTERNET IT WAS THE THROTTLE BODY. CALLED THREE FORD DEALERSHIPS WHERE THEY WERE ALL SOLD OUT AND BACK-ORDERED. WE FOUND ONE AT THE FOURTH AND PUT IT ON OURSELF IN 30 MINUTES. COST $180 P/N DS7Z9E926D.FORD NEEDS TO DO THE RIGHT THING AND RECALL THE AFFECTED VEHICLES AS THEY KNOW IT'S A PROBLEM. THEY HAVE MULTIPLE CARS GETTING THIS PROBLEM FIXED DAILY!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542223September 6, 2013
ENGINE
WE WERE TRAVELING DOWN THE HIGHWAY AT 60 MPH WHEN THE ENGINE WENT DEAD LIKE THE SWITCH WAS CUT OFF. I TRIED TO RESTART THE ENGINE AND IT WOULD TRY TO START THEN GO DEAD. I DID THIS 10 TIMES AND IT FINALLY STARTED. I TOOK IT DIRECTLY TO THE LOCAL FORD DEALER. A COMPUTER CHECK DID NOT SHOW ANY PROBLEM. THE DEALER SAID HE DID NOT KNOW WHAT TO WORK ON AND SAID TO RETURN IT WHEN IT HAPPENS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542226September 6, 2013
FUEL/PROPULSION SYSTEM
I HAVE 2012 MERCURY MARINER AND IVE HAD ISSUES WITH MY CAR GOING LIMP. WHEN IM DRIVING UPHILL, MY CAR LOSES POWER, THE WRENCH LIGHT COMES ON AND I HAVE TO PULL OVER (COAST OVER) TO THE SIDE OF THE ROAD AND TURN OFF MY ENGINE AND RESTART MY CAR. THE DEALER SAID IT WAS THROTTLE BODY. EVEN THOUGH MY CAR IS UNDER THE MILEAGE WARRANTY, IT IS JUST OVER THE 3 YEAR WARRANTY. IT WILL COST $436 TO REPAIR/REPLACE. MY CAR LOST ACCELERATION POWER WITHOUT WARNING AND PUT ME IN DANGEROUS SITUATIONS SEVERAL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542300September 6, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE THROTTLE BODY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND MILEAGE WAS 88,000. UPDATED 10/17/13*CN THE VEHICLE WAS REPAIRED ON SEPT 6, 2013
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538344September 2, 2013
ENGINE
VEHICLE LOOSING POWER AND THE CHECK ENGINE LIGHT COMES ON, U WILL HAVE TO SHUT VEHICLE OFF AND RE CRANK IT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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