Mercury Cougar Complaints (2000)

211 consumer complaints on file.

#10034262September 12, 2003
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, SUSPENSION, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
VEHICLE SHUT OFF AFTER BEING DRIVEN FOR HALF HOUR, AND FAILED TO START. THE DEALER REPLACED BATTERY/ALTERNATOR/ IGNITION SWITCH, AND RELAY, BUT THE PROBLEM CONTINUED. *AK AFTER ALL REPAIRS WERE MADE, PROBLEMS CONTINUED TO EXIST. *PH. ALSO THE BALL JOINT WAS REPLACED, THE TRUNK RELEASE DID NOT WORK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10036998September 1, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR IN MY 2000 MERCURY COUGAR FAILED FOR THE THIRD TIME. THE CAR IS NOW OUT OF WARRANTY AND I AM STUCK WITH THE BILL. FAILURE WAS FOLLOWED BY SMOKING IN THE ENGINE COMPARTMENT WHICH STEADILY INCREASED, SMALL FIRE EVOLVED SOON AFTERWARD. WAS ABLE TO PUT IT OUT WITH A BOTTLE OF COKE (A BRAND THAT HAS NEVER LET ME DOWN). I WAS ASSURED BY THE DEALERSHIP THAT THIS ISSUE WAS TAKEN CARE OF SOME TIME AGO. I HAVE HATED THIS CAR FOR ALL OF ITS PROBLEMS AND HAVE SUCCESSFULLY STEERED PEOPLE AWAY FROM FORD PRODUCTS. I WILL NEVER PURCHASE ANOTHER DOMESTIC VEHICLE FOR AS LONG AS I LIVE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10033122August 19, 2003
VEHICLE SPEED CONTROL
WHEN TRAVELING TO VISIT MY SISTER AT COLLEGE I WAS DRIVING APPOX. 85MPH BUT AFTER STOPPING TO STRETCH MY LEGS AT A REST STOP I CONTINUED TO TRY TO REACH MY PREVIOUS SPEED AND WHEN I TRIED TO GO OVER 80MPH THE CAR STARTED TO BUCK. I TOOK IT BACK TO THE DEALERSHIP AND I WAS TOLD THAT THE RPMS COULD NOT GO OVER A CERTAIN LEVEL SO THAT BASICALLY THEY SAID THAT A 2000 MERCURY COUGAR IS NOT ABLE TO REACH SPEEDS OVER 80MPH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031145August 9, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
TRANSMISSION FAILURE AT 14000 MILES TRANSMIMSSION WAS REPLACED. FUEL PUMP REPLACED AT 14500 MILES. TRANSMISSON REPLACED SECOND TIME AT 21000 MILES. LCD DASHBOARD FEATURES NEVER WORKED PROPERLY, SERVICED TWICE FOR THE PROBLEM NEVER RESOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031149August 9, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
MERCURY COUGAR 2000 AFTER AFTER DRIVING FOR AN HOUR OR MORE WITH OUTSIDE TEMPERATURE IN THE HIGH 90S OR LOW 100S BEGIN SURGING AND STUTTERING AND STOPS RUNNING. AFTER THE CAR COOLS IT WILL RESTART AND RUN. AFTER TALKING TO SEVERAL SERVICE MANAGERS AT SEVERAL DEALERSHIPS THE CONSENSUS IS THAT THE FUEL PUMP OVERHEATS AND STOPS WORKING. FORD/MERCURY WHEN CONTACTED DENIED THAT THERE WAS A PERVASSIVE PROBLEM BUT ALL OF THE DEALERSHIPS THAT I HAVE TALKED TO AND BROUGHT MY CAR INTO TO BE FIXED HAVE SEEN THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032237August 6, 2003
ENGINE AND ENGINE COOLING, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PROBLEMS WITH VEHICLE'S ENGINE STALLING.*MR DEFECTIVE ALARM SYSTEM AND WINDOW. INVOICE STATES THAT WRENCH LIGHT CAME ON. *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032290August 1, 2003
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, VISIBILITY, ENGINE AND ENGINE COOLING:ENGINE, SERVICE BRAKES, HYDRAULIC, EQUIPMENT:APPLIANCE:AIR CONDITIONER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH, POWER TRAIN
PROBLEMS WITH ODOMETER, GAS GAUGE, TURN SIGNALS,WINDOWS, RADIO, HAZARD LIGHTS, AIR BAG LIGHTS, SPEEDOMETER.*MR. THE MILEAGE AND CLOCK WERE NO LONGER VISIBLE. A NEW BATTERY AND ALTERNATOR WERE INSTALLED PRIOR TO THE INCIDENT. THE SUN ROOF LEAKED CONSTANTLY AND WAS ALSO FIXED PRIOR TO THE INCIDENT. THE BATTERY AND WRENCH LIGHT WERE CONSTANTLY ILLUMINATED. THIS VEHICLE HAD BEEN REPAIRED OVER AND OVER AGAIN. CONSUMER HAD TO EXIT AND BARELY MADE IT HOME WHEN SHE ENTERED THE DRIVEWAY, THE VEHICLE COMPLETELY DIED. *PH. THE AIR CONDITION WAS NOT COLD ENOUGH, THE CIGARETTE LIGHTER WAS BROKE, THE BRAKES MADE A GRINDING NOISE, THE DOOR LOCKS/LATCHES WERE INOPERATIVE, AND THE VEHICLE HAD A TRANSMISSION LEAK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026030July 14, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
THIS IS THE 2ND TIME THAT I AM REPLACING AN ALTERNATOR ON MY 2000 MERCURY COUGAR. THIS TIME, IT'S BEEN LESS THAN A YEAR SINCE I REPLACED THE OLD ONE. THIS SEEMS TO BE AN ONGOING PROBLEM WITH THE 2000 COUGAR, AND MERCURY/FORD HAVE NO INTENTIONS ON RECALLING THE VEHICLE FOR THIS PROBLEM. IT'S EXTREMELY FRUSTRATING THAT THE ALTERNATOR KEEPS GOING ON THIS VEHICLE. OF COURSE IT KEEPS HAPPENING AFTER THE WARRANTY IS UP, CAUSING YOU TO HAVE TO SHELL OUT HUNDREDS OF DOLLARS OVER AND OVER AGAIN. THIS LAST TIME, NOT ONLY DID I HAVE TO REPLACE THE ALTERNATOR, BUT I HAD TO PAY $175.00 FOR TOWING BECAUSE I WAS 75 MILES AWAY FROM HOME. THIS IS RIDICULOUS, AND I AM CONSIDERING GETTING RID OF THIS CAR ONCE IT IS PAID OFF NEXT YEAR. AND SINCE THERE ARE OTHER PEOPLE WHO ARE HAVING THE SAME PROBLEM, AND MERCURY/FORD DOES NOT WANT TO RECALL THIS VEHICLE, I WILL NEVER PURCHASE A CAR FROM THIS COMPANY AGAIN. CLEARLY THERE IS SOMETHING CAUSING THE ALTERNATOR ON THE 2000 MERCURY COUGAR TO KEEP GOING, BUT THE MAKER WILL NOT RECALL THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024635June 17, 2003
STEERING:HYDRAULIC POWER ASSIST SYSTEM, SERVICE BRAKES, HYDRAULIC:POWER ASSIST
VEHICLE STALLED IN TRAFFICE RESULTING IN LOSS OF POWER STEERING AND POWER BRAKE CONTROL. *MR *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023096June 15, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP GOES BAD 2ND TIME IN ONE YEAR. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021438June 11, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE FIRST TIME THE CAR STALLED IT WAS IN JANUARY 2003. IT DID IT AGAIN ON JUNE 8, 2003. IT APPEARED TO BE FINE, BUT THE FOLLOWING DAY, ON THE WAY TO WORK IT WAS HAVING TROUBLE. DID NOT USE CAR UNTIL TRANSPORT TO DEALERSHIP IN PORT JEFERSON, NY ON JUNE 11, 2003. I WAS TOLD IT WAS THE FUEL PUMP. LOOKING THROUGH PAST COMPLAINTS IT APPEARS THIS IS AN ONGOING PROBLEM WITH THIS MAKE, MODEL AND YEAR. I WOULD LIKE TO KNOW WHAT THE MANUFACTURER INTENDS TO DO ABOUT THIS. I HOPE THAT THIS WILL NOT BE ANOTHER FORD PINTO SITUATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021676May 28, 2003
FUEL SYSTEM, GASOLINE
VEHICLE STALLED OUT WITHOUT WARNING WHILE DRIVING. THIS CAUSED BY FUEL SYSTEM FAILURE. THE PUMP WAS REPLACED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018915May 19, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EQUIPMENT
ON OCCASION, THE CAR HAS LOST POWER IN TRAFFIC, WHICH HAS RESULTED IN LOSS OF POWER STEERING AND POWER BRAKE CONTROL. THE DEALERSHIP HAS DIAGNOSED THE CONDITIONS RESULTING IN POWER LOSS AS A PROBLEM WITH THE FUEL PUMP. THIS PROBLEM HAS PROGRESSIVELY WORSENED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016674April 29, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL: FUEL PUMP FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10016334April 22, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
EVERY YEAR APPROXIMATELY THE SAME TIME, THE FUEL PUMP IN MY 2000 COUGAR GOES OUT. I REPORTED THIS PROBLEM TO FORD CORP. EVERY TIME. ON JUNE 14, 2001 I MAILED A LETTER TO THEM STATING THE CONTINUOUS PROBLEM WITH THE FUEL PUMP IN THE COUGAR. THE FIRST TIME WASMARCH 25, 2001 - WHILE DRIVING MY CAR HOME FORM CHURCH, MY CAR STOPPED IN THE MIDDLE OF THE STREET. I HAD THE CAR TOWED TO WINNER LINCOLN-MERCURY, THEY REPLACED THE FUEL PUMP AND RETURNED IT TO ME ON MARCH 29, 2001. 2ND TIME ON APRIL 26, 2002 WHILE DRIVING HOME FROM WORK, MY CAR JUST STOPPED IN THE MIDDLE OF TRAFFIC. I CALLED FOR A TOW TRUCK TO TOW THE VEHICLE TO WINNER LINCOLN-MERCURY AGAIN. WINNER REPLACED THE FUEL PUMP AGAIN AND RETURNED THE CAR TO ME ON APRIL 29, 2002, APPROXIMATELY A YEAR AFTER THE FIRST FUEL PUMP WAS REPLACED, WINNER REPLACED THE FUEL PUMP AGAIN. 3RD TIME ON APRIL 21, 2003 THE CAR STOPPED ON MY WAY HOME FROM WORK. I HAD IT TOWED TO RYAN LINCOLN MERCURY WHO REPLACED THE FUEL PUMP AGAIN. APPROXIMATELY A YEAR FROM THE LAST ONE REPLACED...... *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015857April 15, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE CONSUMER BELIEVED THE WRONG ROTORS WERE INSTALLED ON THE VEHICLE, HOWEVER THE DEALER STATED ROTORS WERE CONSIDERED WEAR AND TEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015804April 14, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE STALLED WITHOUT WARNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10013875April 3, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP FAILS TO PRODUCE SUFFICIENT PRESSURE TO RUN ENGINE. FIRST REPLACEMENT AT 54010 MILES. PUMP HAS FAILED AGAIN AT 88000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10010375March 13, 2003
ENGINE AND ENGINE COOLING:ENGINE
I HAVE A 2000 MERCURY COUGAR THAT ONCE WARMED UP ACCELERATES 3000 TO 3500 RPM AND WILL NOT SLOW DOWN UNTIL I COME TO A DEAD STOP. I HAD IT IN FOR THIS PROBLEM AT LEAST 6 TIMES AND THEY CAN'T FIX IT. I CALLED THE FORD/MERCURY SERVICE HOT LINE TO SEE IF SOMETHING COULD BE DONE ABOUT THIS. WHEN I CALLED ABOUT THIS I THOUGHT THAT A MERCURY REP. WOULD GET A HOLD OF THE CAR DEALERSHIP WERE I GOT THE CAR (JOHNSON FORD LINCOLN/ MERCURY IN PITTSFIELD, MA) AND THEN GET A HOLD OF ME. I CALLED IN JAN. THATS NOT WHAT HAPPENED, WHEN I CALLED I FOUND OUT THAT JOHNSON FORD TOLD THEM, THEY DID NOT EXPERIENCE THE PROBLEM. THAT'S AN OUT RIGHT LIE. DOM KELLOG HEAD OF JOHNSON SERVICE DROVE IT AND EXPERIENCED IT AND ON ANOTHER TIME ONE OF THE MECHANICS RIDING WITH ME ALSO EXPERIENCED IT. WHAT CAN I DO ABOUT THIS. I CAN'T LET ANYBODY DRIVE MY CAR, I AM AFRAID THEY WOULD NOT BE ABLE HANDLE IT AN GET SERIOUSLY HURT. I DON'T WANT TO WAIT UNTIL I GET KILLED OR SOME ONE ELSE BEFORE THEY DO SOMETHING ABOUT IT. PLEASE LET ME KNOW WHAT YOU OR I CAN DO ABOUT THIS. I AM GOING TO PUT DOWN AN ESTIMATE THE FIRST TIME IT HAPPENED WHICH WAS ABOUT 10000 MILE MARK THE CAR NOW HAS ABOUT 23000 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10007030February 11, 2003
STEERING
THE VEHICLE EXPERIENCED A STEERING PROBLEM.*JB *TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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