Mercury Cougar Complaints (2002)

95 consumer complaints on file.

#10144790December 8, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT: THE CONTACT STATED THE SEAT BELT CLIPS WILL NOT CLIP. DEALERSHIP OR MANUFACTURER HAS NOT BEEN CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142385November 10, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONTACT STATED FUEL PUMP FAILED AND HE HAD IT REPLACED ONCE. THERE WAS NHTSA 04V421000. HOWEVER THIS VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER INFORMED HIM THE RECALL DID NOT INCLUDE THIS VEHICLE DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141310October 31, 2005
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
DT: CONTACT STATED THE HEATER BLOWER DISCONNECTED FROM UNDERNEATH THE DASHBOARD. THE DEALER SAID THE BLOWER MOVED FROM THE ATTACHMENT GROOVES, CAUSING IT TO DISCONNECT. THE SERVICE DEALER RECONNECTED THE BLOWER. THIS CORRECTED THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140593October 24, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONTACT STATED THERE WAS RECALL 04V4210000 CONCERNING FUEL PUMP FAILURE FOR THE YEAR, MAKE, AND MODEL OF VEHICLE, BUT, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. THE CAR WAS LEAKING AS THOUGH IT WAS RUNNING OUT OF GASOLINE. THE SERVICE DEALER STATED THE FUEL PUMP AND FUEL FILTER NEEDED TO BE REPLACED. THE SERVICE DEALER REPLACED THE FUEL PUMP AND FUEL FILTER. THIS DID REMEDY THE PROBLEM. THE SERVICE DEALER AND MANUFACTURER CONCLUDED THAT THIS SPECIFIC VEHICLE WAS NOT INCLUDED IN THE RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138635October 5, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
DT: THE CONSUMER OWNS A 2002 MERCURY COUGAR. THE CONSUMER STATED THAT THE VEHICLE HESITATED INTERMITTENTLY FOLLOWED BY A LOSS OF POWER. WHILE THE CONSUMER'S DAUGHTER WAS DRIVING THE VEHICLE IT STALLED IN THE MIDDLE OF TRAFFIC. NONE OF THE WARNING INDICATORS INFORMED THE CONSUMER'S DAUGHTER THAT THE ENGINE WAS GOING TO STALL. THE VEHICLE WOULD NOT RESTART, IT WAS TOWED HOME. THE VEHICLE WAS LATER TOWED TO A LOCAL REPAIR SHOP ,AND THE MECHANIC DETERMINED THAT THE FUEL PUMP NEEDED TO BE REPLACED, AND THERE WAS NO GASOLINE FLOWING TO THE ENGINE. RECALL 04V421000 HAD BEEN ISSUED FOR THIS YEAR, MAKE, AND MODEL, BUT THE CONSUMER'S VEHICLE WAS NOT INCLUDED DUE TO VIN. THE CONSUMER WOULD HAVE TO PAY TO HAVE THE VEHICLE REPAIRED. *SC *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138315October 1, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED THIS 2002 MERCURY COUGAR 9 DAYS AGO AND THE TRANSMISSION STARTED HESITATING IN OVERDRIVE, SO I TURNED O/D OFF AND IT WAS FINE. WHEN I GOT HOME I TRIED TO PUT IT IN REVERSE AND IT WOULDN'T MOVE. I TRIED TO PUT IT IN NEUTRAL AND IT MOVED FORWARD. I RECENTLY DISCOVERED THAT I WAS NOT THE ONLY ONE, I HAVE SEEN REPEATED ACCOUNTS OF THIS SAME A/T FAILURE ON THIS SAME YEAR & MODEL ON THE INTERNET INCLUDING THIS SAME COMPLAINT FORUM. I ALSO DISCOVERED THIS WAS A RESULT OF MERCURY'S POOR ENGINEERING IN THE OVERDRIVE GEAR, AND THE PLASTIC VALVE BOX (USED FOR GEAR SELECTION) INSIDE THE TRANS AXLE. I WOULD APPRECIATE MERCURY MOTOR COMPANY PAYING FOR THE REPAIRS. I WOULD NOT HAVE PURCHASED A VEHICLE TO EXPECT COSTLY REPAIRS DUE TO ENGINEERING MISTAKE OR POOR DESIGN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124974June 10, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 MERCURY COUGAR, STARTED GRINDING IN THE THIRD GEAR. I TOOK IT TO MY DEALER AND THEY QUOTED ME 1500.00-2500.00 AS AN ESTIMATE REPAIR. I WAS UNABLE TO AFFORD THE COST, SO I HAD TO DRIVE SKIPPING THE THIRD GEAR POSITION. THE SAFTEY ISSUE INVOLVED IS THAT IT IS HARD TO GET ON THE CALIFORNIA RAMPS AT A GOOD SPEED TO KEEP FROM CAUSING A WRECK. COME TO FIND OUT, MERCURY MADE THIRD GEAR WRONG WHEN IT WAS BUILT IN THE FACTORY. SUPPOSEDLY, A LOT OF MERCURY COUGARS ARE COMING BACK WITH THE SAME PROBLEMS IN THIRD GEAR. I FEEL THAT IT IS MERCURY'S DUTY TO RECALL THIS ISSUE WITH THE TRANSMISSIONS. IT WAS THEIR FAULT IN THE FIRST PLACE, AND THEY SHOULD FIX THE PROBLEM. THANK THE LORD THAT NOTHING HAS HAPPENED TO ME OR SOMEONE ELSE WITH THIS ISSUE (AS FAR AS A WRECK). BUT THERE ARE OTHER COUGARS OUT THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124692May 31, 2005
FUEL SYSTEM, GASOLINE
THE CONSUMER REQUESTED REIMBURSEMENT FOR HAVING THE FUEL PUMP REPLACED ON HER 2002 MERCURY COUGAR. *MR RECALL CAMPAIGN# 04V421000. THE VEHICLE DIED WHILE IN MOTION AND THE ENGINE LIGHT HAD COME ON. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100767November 30, 2004
TIRES:TREAD/BELT
SINCE THE CAR WAS PURCHASED NEW IN SEPTEMBER 2003, THE TIRES HAVE BEEN A CONSTANT BATTLE. NOW AS THE CAR HAS REACHED 16,000 MILES, ONE TIRE HAS FAILED COMPLETELY, WHILE TWO OTHERS ARE NOT IN GREAT CONDITION.*AK 3 TIRES HAVE BEEN PUNCTURED BY SMALL ROUND PEBBLES FOUND CLOSE TO MY HOME. ONE TIRE THE STEEL BELT ACTUALLY SNAPPED ON THE FREEWAY, CAUSING MINOR TREAD SEPERATION AND INSTANT PRESSURE LOSS. THE INCIDENT WAS CONTROLLABLE AND TRAFFIC WAS LIGHT, RESULTING IN NO ACCIDENT. I HAVE CONTACTED BF GOODRICH ABOUT THE PROBLEMS WITH TIRES AND THEY ONLY OFFER TO REPLACE ONE AT A TIME WHEN THEY COMPLETELY FAIL. THEN THEY WILL ONLY GIVE 50% OFF ON ONE NEW TIRE. THE TIRES ARE OEM ON 2002 MERCURY COUGAR. BFGOODRICH COMP/TA P215/50R16 89V I REALLY FEEL IF ONE HAS ALREADY HAD A COMPLETE FAILURE AT 16,000 MILES AND THE OTHERS HAVE THERE OWN PROBLEMS, THAT A SECOND FAILURE IS POSSIBLE. MAYBE WITH WORSE RESULTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095615October 12, 2004
EQUIPMENT, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, STEERING:HYDRAULIC POWER ASSIST:PUMP, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
I HAVE A 2002 COUGAR WITH 60K MILES AND I'VE ALREADY REPLACED THE FUEL PUMP,POWER STEERING PUMP, AND NOW THE HEATER CORE IS CLOGGED. ALTHOUGH LINCOLN/MERCURY IS THE ONLY ONE TO WORK ON THE CAR, THE WARRANTY WONT COVER A CLOG. THEY WILL COVER A LEAK...BUT NOT A CLOGG. HOW ASININE IS THAT? FIDELITY WARRANTY SERVICE IS A JOKE! *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10090984September 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT THE CAR IN 12/02 AND IN 7/04 ALMOST WHEN THE WARRANTY IS OVER THE TRANSMISSION FAILED. I WAS DRIVING ON THE STREET AND MY CAR HESITATED TO GO WHEN I PRESSED ON THE GAS PEDAL, WHEN IT FINALLY GRABBED THE GEAR IT JERKED ME TWICE. THE FOLLOWING DAY IT DIED ON ME AND IT WOULD DRIVE OR GO ON REVERSE. IT'S BEEN ON THE DEALERSHIP 3 TIMES SINCE 7/04 WITH MILEAGE OF 33,000. NEW CAR WARRANTY IS OVER IN 12/04 OR 35,000. NOT A GOOD CAR. IT'S BEEN DISCONTINUED. NO WONDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088131August 18, 2004
SEATS, EQUIPMENT:MECHANICAL
THE DRIVER'S SEAT WHEN IN SELECTED POSITION SLIDES BACKWARD AND FORWARD. IT NO LONGER LOCKS IN PLACE, CAUSING EXTREME DIFFICULTIES IN STOPPING AND TURNING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086692August 12, 2004
FUEL SYSTEM, OTHER:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
THE PLASTIC TUBE THAT RUNS FROM "VMV" VALVE THROUGH TH ESTEEL LINE TO THE FUEL TANK (WHICH HOUSES THE GAS EMISSIONS) IS RUPTURED. ACCORDING TO AN INDEPENDENT MECHANIC THIS IS A FAULTY DESIGN BY THE MANUFACTURER (LINCOLN-MERCURY) THAT AFTER THE TUBE IS REPLACED, IT WILL CONTINUE TO HAPPEN BECAUSE IT WILL RUB AGAINST THE OXYGEN SENSOR PLUG WHICH GETS VERY HOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083109August 1, 2004
STEERING:RACK AND PINION:RACK, FUEL SYSTEM, GASOLINE, SERVICE BRAKES, AIR:DISC:ROTOR, ELECTRICAL SYSTEM
6 MONTHS AFTER I BOUGHT THE CAR I NOTICED THAT AFTER FUELING THAT THE FUEL GAUGE STILL STAYED ON EMPTY AFTER A WHILE IT CORRECTED ITSELF BUT AFTER THAT NOW EVERYTIME THAT I PUT FUEL IN THE CAR IT REGISTERS EITHER EMPTY OR ONLY HALF FULL. THE DEALERSHIP TOLD ME THAT COUGARS ARE KNOWN FOR THERI FUEL PUMP PROBLEMS. UPON FURTHER INSPECTION OF THE CAR THEY STATED THAT THEY COULD FIND NOTHING WRONG AND TO WATCH AND NOT OVERFILL THE TANK. TO THIS DAY THE FUEL GAUGE IS STILL WRONG. AFTER THAT THE PAINT ON THE HOOD OF THE CAR STARTED PEELING. I TOOK IT TO THE DEALERSHIP AND AFTER SOME HARSH WORDS AND WEEKS OF WAITING THEY TOOK IT IN AND REPAINTED THE HOOD WHICH NOW IS A SLIGHTLY DIFFERENT COLOR THAT THE REST OF THE CAR. THEN 6 MONTHS AFTER THAT THE CAR STARTED HESITATING ON ACCELERATION AND WOULD SPIT AND SPLUTTER AND QUIT IN THE MIDDLE OF THE ROAD. I TOOK IT TO THE DEALERSHIP AND THEY PUT IT ON THE MACHINE AND FOUND THAT A COMPONENT IN THE COMPUTER WAS OUT SO THEY REPLACED IT. THEN ONE DAY AS I WAS DRIVING IT MY BREAK PEDAL WENT ALMOST ALL THE WAY TO THE FLOOR. I ALMOST HIT SEVERAL CARS TRYING TO GET IT STOPPED I HAD IT TAKEN TO A NEARBY GARAGE AND I HAD NO BREAK PADS ON THE FRONT OR THE BACK OF THE CAR ALSO I HAD TO HAVE MY ROTORS REPLACED( WHICH IS NOT COVERED BY A WARRANTY) HOWEVER, THERE WAS NO GRINDING NO WARNING, NOTHING TO INDICATE THAT A CAR WITH ONLY 20,000 MILES ON IT WOULD HAVE BRAKE PROBLEMS. AFTER THOSE WERE FIXED I WAS DRIVING TO CLASS ONE EVENING IN HEAVY RUSH HOUR TRAFFIC AND TURNED TO INTO A PARKING LOT MY STEERING WHEEL IMMEDIATELY MADE THIS LOUD POPPING NOISE AND LOCKED TO THE LEFT AND SENT ME INTO A 360 DEGREE SPIN INTO A CROWDED PARKING LOT. I HAD THE CAR TOWED TO THE DEALERSHIP WHERE IT NOW SITS UNABLE TO DRIVE BECAUSE THE STEERING WHEEL AND FRONT WHEELS ARE LOCKED TO THE LEFT WITH NO EXPLANATION OF WHY IT HAPPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066736April 7, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
WITH THE VEHICLE RUNNING FUEL GAUGE FAILED. CONSUMER DID NOT KNOW HOW MUCH FUEL THE VEHICLE HAD. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065114March 29, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING 75 MPH VEHICLE STALLED. CONSUMER TRIED TO RESTART VEHICLE, BUT WAS UNABLE TO RESTART IT. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT FUEL PUMP NEEDED TO BE REPLACED. CONSUMER HAD FUELL PUMP REPLACED FOUR TIMES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057142February 13, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
AS LISTED I HAVE A 2002 MERCURY COUGAR AND I HAVE EXPERIENCED ALL OF THE PROBLEMS (FUEL PUMP, STEERING COLUMN, AIRBAGS.......) I HAVE HAD THE CAR TOWED THREE TIMES AND HAVE BEEN TO THE DEALER ON 20 OCCASIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051365December 30, 2003
POWER TRAIN:MANUAL TRANSMISSION
TOTAL FAILURE OF THE 5 SPEED MANUAL TRANSMISSION AT 4046 MILES. DEALER REFUSED REPAIR UNDER WARRANTY, AS DID FORD. SAID CAR WAS ABUSED WITH NO APPARENT VISABLE DAMGE TO CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048161November 18, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
ONCE THE CONSUMER IS INSIDE THE VEHICLE SHE CAN STRONGLY SMELL GAS FUMES. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039127September 18, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WERE DRIVING OUR VEHICLE ON THE INTERSTATE AND THE CAR STARTED TO HESITATE THEN ACCELERATE FAST IT DID THIS 6 TIMES. WE STOPPED AT A STORE AND PULLED IN FORWARD WHEN WE CAME BACK OUT AND STARTED THE CAR THE CAR WOULD NOT GO INTO THE REVERSE POSITION. THE CAR SOME HOW WAS FROZEN INTO DRIVE EVEN IF YOU PUT THE CAR INTO NEUTRAL. NOW OUR CAR IS AT ANOTHER DEALERSHIP WITH NO EXPLANATION WHY OR HOW THIS COULD HAVE HAPPENED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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