Mercury Cougar Complaints (2001)

82 consumer complaints on file.

#10047398November 23, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP FAILURE - FUEL PUMP HAD BEEN REPLACED PREVIOUSLY (WITH AN OEM FORD ONE), WHILE DRIVING ON I95 NEAR DC IN HEAVY TRAFFIC, PUMP DIED, CAUSING CAR TO STALL, ALMOST CAUSING A MULTI CAR ACCIDENT WHILE TRYING TO MERGE THRU TRAFFIC TO REACH THE BREAKDOWN LANE. DEALER REPLACED FUEL PUMP (52,000 MILES). NOW AT 61,000 THE PUMP IS DYING AGAIN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045321November 3, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
AT 25,600 MILES, I BROUGHT MY VEHICLE INTO THE DEALERSHIP TO COMPLAIN ABOUT HARD & RAPID SHIFTING AND THAT MY CHECK ENGINE LIGHT HAD COME ON. THEY REPLACED THE ENGINE LIGHT, BUT WERE UNABLE TO DUPLICATE THE SHIFTING ISSUES. I CONTINUED TO BELIEVE THE VEHICLE DID NOT SHIFT APPROPRIATELY. AT 38,200 MILES, WITH THE VEHICLE JUST OVER THE WARRANTY PERIOD, THE VEHICLE AGAIN HAD HARSH RAPID SHIFTING WHILE TRAVELING ON THE INTERSTATE DURING RUSH HOUR TRAFFIC. OUT OF FEAR FOR MY SAFETY, I EXITED THE INTERSTATE AND WAS COMPLETING A TURN WHEN MY VEHICLE STALLED IN THE MIDDLE OF THE ROAD WITH OUT ANY WARNING LIGHTS, LEAVING ME WITH NO POWER STEERING AND NO CONTROL OVER THE VEHICLE. I BROUGHT THE VEHICLE TO THE DEALERSHIP AND WAS REQUIRED TO PAY THE $90 DIAGNOSTIC FEE FOR THE SAME ISSUE THAT HAD NOT BEEN FIXED AT 25,000 MILES WHILE THE VEHICLE WAS UNDER WARRANTY. THEY INFORMED ME I HAD A MECHANICAL PROBLEM WITH THE TORQUE CONVERTER AND THEY WOULD FLUSH AND FILL THE TRANSMISSIONS. THEY INDICATED THIS FIXED THE PROBLEM, BUT THAT THIS WAS NOT A PROBLEM DIRECTLY RELATED TO THE HARD SHIFTING AND STALLING. THEY COULD NOT DUPLICATE THESE COMPLAINTS. A LITTLE OVER A WEEK LATER, THE SAME ISSUE OCCURRED WHILE TRAVELING TO WORK ON THE INTERSTATE. THE VEHICLE WAS UP AND DOWN SHIFTING HARSHLY AND ONCE AGAIN STALLED WITHOUT ANY WARNING. I HAVE MADE AN APPOINTMENT WITH THE DEALERSHIP TO HAVE IT CHECKED AGAIN. I AM WORRIED ABOUT MY SAFETY AND THE SAFETY OF OTHERS WITH THIS VEHICLE. THERE IS NO WARNING WHEN THE VEHICLE IS ABOUT TO STALL AND BOTH TIMES HAS STALLED WHILE TRAVELING AT ABOUT 30 - 40 MPH. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040946September 30, 2003
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC
HYDRAULIC PUMP WENT OUT ON MY COUGAR - I HAD NO BRAKES WHATSOEVER! LUCKILY, THIS HAPPENED AT NIGHT WITH NO TRAFFIC, SO I WAS ABLE TO STOP THE VEHICLE BY DOWNSHIFTING AND USING THE EMERGENCY BRAKE. HAD ONLY HAD THE CAR FOR A LITTLE OVER A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10017792July 3, 2003
AIR BAGS:FRONTAL, TIRES
THE VEHICLE WAS INVOLVED IN AN ACCIDENT AND THE AIR BAGS FAILED TO DEPLOY. *NLM THE CONSUMER WAS CONCERNED THAT ALL BF GOODRICH TIRES FAILED ON SLIPPERY CONDITIONS. DOT # UNKNOWN. *TT *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10023353June 19, 2003
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
JUST OVER 36,000 MILES, THE ALTERNATOR COMPLETELY FAILED LEAVING MYSELF AND A PASSENGER STRANDED MORE THAN 50 MILES AWAY FROM HOME. DUE TO THE FACT THAT THE WARRANTY EXPIRED AT 36,000 MILES THE LOCAL DEALERSHIPS ALL REFUSED TO ASSIST ME WITH THIS MATTER FORCING ME TO PAY TO REPLACE THE ALTERNATOR. FURTHERMORE, I WAS INFORMED BY SEVERAL MECHANICS THAT A REASONABLE TIME ESTIMATE ON AN ALTERNATOR IS 100,000 MILES. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10011108March 7, 2003
VEHICLE SPEED CONTROL
THE VEHICLE EXPERIENCED SUDDEN ACCELERATION.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016216August 13, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ONGOING PROBLEM WITH ENGINE STALLING AT MULTIPLE SPEED. VEHICLE BEEN TO DEALER ON THREE OCCASIONS, AND PROBLEM STILL REOCCURRING. FEEL FREE TO PROVIDE ANY FURTHER INFROMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#765472August 10, 2002
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
SMELL GAS FUMES, GAPS AROUND SUNROOF, FRONT WHEEL AREA LOUD NOISES WHEN TURNING,BACK WINDOW NOT SEALED, BRAKE LIGHTS DON'T ALWAYS WORKS, DIM LIGHTS NOT BRIGHT ENOUGH TO SEE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8011812June 13, 2002
AIR BAGS:SIDE/WINDOW
VEHICLE WAS HIT ON PASSENGER'S SIDE DOOR BY A TRACTOR TRAILOR PUSHING DOOR IN APPROXIMATELY 2 1/2 FEET. CONSUMER'S VEHICLE WAS GOING 10-15MPH. SIDE PASSENGER AIR BAGS DIDN'T DEPLOY UPON IMPACT. VEHICLE WAS TOTALED. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10009199May 13, 2002
ENGINE AND ENGINE COOLING:ENGINE
CAR PARKED AND ENGINE SHUT OFF. WITHIN 5 MINUTES ENGINE WAS ON FIRE. *TS ***DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS***761829
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#761236April 26, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
TRAVELING 70MPH ON INTERSTATE 75 SOUTH CAR JUST CAUGHT FIRE IN THE MIDDLE LANE. CAR JUST STOPPED IN THE MIDDLE LANE. FIRE STARTED FROM THE ENGINE AND SHOT TO THE REAR OF THE CAR. STATE FARM INSURANCE CO., THE SERVICE MANAGER AT THE DEALERSHIP, AND A REPRESENTATIVE FOR FORD MOTOR CO., ALL STATED THAT THE CAR HAS A MANUFACTURER'S DEFECT WHICH CAUSE THE ENGINE TO SEPARATE . THE CAR WAS SERVICED AT THE DEALERSHIP THAT SAME DAY ( ENGINE LIGHT HAD CAME ON) AND RELEASED AS REPAIRED.*AIK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10008768April 23, 2002
ENGINE AND ENGINE COOLING:ENGINE
GOING 70 MPH ON 75 SOUTH CAR JUST CAUGHT ON FIRE IN MIDDLE LANE ON THE HIGHWAY. CAR JUST STOPPED IN THE MIDDLE LANE FIRE STARTED FROM THE ENGINE AND SHOT TO THE REAR OF THE CAR. ****DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****761083. *AK *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#759016March 6, 2002
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
THE INSTRUMENTATION PANEL LOSES IT'S LUMINOSITY WHEN THE BRAKE IS PRESSED. THIS CAUSES VITAL INSTRUMENTATION SUCH AS THE ODOMETER, TACHOMETER, ENGINE TEMPERATURE AND FUEL GUAGES TO BECOME ALMOST IMPOSSIBLE TO READ. I CONTACTED THE FORD CORPORATION AND THEY STATED THAT THIS DEFECT WAS NORMAL, AND THAT THE PROBLEM IS INHERENT WITHIN ALL COUGARS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8002508January 18, 2002
FUEL SYSTEM, GASOLINE:DELIVERY
FUEL SMELL WAS COMING FROM INSIDE OF VEHICLE THROUGH THE VENTS. DEALERSHIP WAS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754814November 23, 2001
POWER TRAIN:MANUAL TRANSMISSION
FROM 3/29 - 10/24/2001 HAVE TAKEN CAR TO DEALER 8 TIMES, 5 OF WHICH DEALING WITH PROBLEMS WITH SHIFTING FROM ONE GEAR TO ANOTHER. DEALER COULD NEVER FIND A PROBLEM RELATING TO COMPLAINT. ON 11/16/2001 TOOK CAR IN AND WAS TOLD BY DEALER THE COST TO REPAIR WOULD BE $1,100.00. I HAD THE CAR IN THE DEALERSHIP 22 DAYS PRIOR AND THEY COULDN'T FIND ANYTHING WRONG. SERVICE MANAGER ASKED IF DRIVER KNEW HOW TO DRIVE A STICKSHIFT? ALSO STATED THE CAR HAS BEEN DRIVEN IMPROPERLY. WHY WAS THIS NEVER A QUESTION OR COMMENT BEFORE? HAVE PREVIOUSLY OWNED AND CURRENTLY OPERATE MANUAL TRANSMISSION VEHICHLES AT WORK AND FOR THE ARMY RESERVES. CALLED AND SPOKE WITH FORD CUSTOMER SERVICE REPRESENTATIVE, SHE WAS VERY POLITE UNTIL SHE CAME BACK FROM SPEAKING WITH SERVICE DEPARTMENT. WAS TOLD FORD COULD DO NOTHING TO HELP. WENT BACK TO SPEAK WITH SOMEONE AT DEALERSHIP WAS TOLD THERE WAS NOTHING ANYONE COULD DO TO HELP. FELT THERE WAS NOTHING ELSE TO DO BUT FILE A COMPLAINT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752788October 1, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION "HUNTS" AS IF IT DOESN'T KNOW WHICH GEAR TO GO INTO. THIS MOSTLY OCCURS DURING OR IMMEDIATELY FOLLOWING THE 1-2 SHIFT. IT ALSO HAS HARSH SHIFTS. DEALER SAYS THEY CANNOT DUPLICATE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895539August 30, 2001
SUSPENSION:FRONT:STABILIZER BAR
BRACKET THAT HELD STABILIZER BAR IN REAR BROKE WHILE CONSUMER WAS DRIVING, AND IT DROPPED WHEEL UNDER CAR. CONTACTED DEALER, AND DEALER WAS LOOKING AT VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894961August 22, 2001
TIRES:SIDEWALL
BOTH REAR FIRESTONE, FIREHAWK ATX TIRES SIZE: P205/75R15, DOT: UNKNOWN ON 2001, MERCURY, COUGAR DEVELOPED "FLAT SPOTS" (DEFORMATIONS) IN SIDEWALL. THERE ARE LESS THAN 50 MILES ON THE TIRES, AND THEY ARE ORIGINAL EQUIPMENT ON VEHICLE. *AK DEALER REPLACED 2 TIRES AND FIRSTONE REPLACED 1 FRONT TIRE. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893703August 7, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING AT SPEEDS IN LOW 30 MPH TRANSMISSION WILL SHIFT OUT OF GEAR, AND VEHICLE WILL SHAKE. DEALER CANNOT DUPLICATE PROBLEM, CANNOT REMEDY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748350July 12, 2001
STRUCTURE:BODY:DOOR
DRIVER DOOR HAS A MAJOR LEAKING PROBLEM WHEN IT RAINS OR IS RUN THROUGH A CAR WASH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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