Mercedes-Benz Sprinter Complaints (2014)

71 consumer complaints on file.

#11096726May 18, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE RV. THE DEALER (ARROW HEAD MERCEDES-BENZ IN PHOENIX, ARIZONA, 623-583-7200) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085115April 15, 2018
AIR BAGS
TAKATA RECALL NOT ABOUT AN ACCIDENT. I RECEIVED A LETTER FROM MERCEDES BENZ DATED "JANUARY 2018" SAYING THAT "REMEDY PARTS ARE NOW AVAILABLE FOR YOUR VEHICLE" TO REPLACE THE DRIVER'S SIDE TAKATA AIRBAG. BUT WHEN I CALLED MY DEALER (BERGLUND MERCEDES BENZ IN ROANOKE, VA, I WAS TOLD THEY CANNOT GET ENOUGH OF THEM FROM WHOEVER IS SUPPOSED TO SUPPLY THEM, AND THE SERVICE MANAGER COULD NOT SAY WHEN THEY WILL BE AVAILABLE. I HAVE NOT HAD AN ACCIDENT, SO THE DATE THAT YOU REQUIRE, BELOW, IS NOT THE DATE OF AN ACCIDENT BUT IS THE DATE OF THE MOST RECENT TIME I WAS TOLD BY BERGLUND MERCEDES BENZ THAT THEY DO NOT HAVE THE PART THAT MERCEDES BENZ HAS NOTIFIED ME IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084933April 13, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CROWN EUROCARS AT 888-856-7631 (8302 US HWY 19 N, PINELLAS PARK, FL 33781) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079618March 15, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF LYNNWOOD AT 425-673-0505 (17800 HWY 99, LYNNWOOD, WASHINGTON 98037) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066964February 5, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SUGAR LAND (15625 SOUTHWEST FWY, SUGAR LAND, TX 77478, (281) 207-1500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS ALSO NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066620February 2, 2018
AIR BAGS
TAKATA RECALL APPROX. A YEAR AGO RECEIVED NOTICE OF AIRBAG INFLATOR RECALL ON THIS VEHICLE. CONTACTED DEALER AND WAS TOLD REPLACEMENT PART NOT YET AVAILABLE. CHECKED PERIODICALLY WITH DEALER. JANUARY 2018 LETTER FROM DEALER STATED PARTS NOW AVAILABLE. TOOK VEHICLE TO DEALER AND WAS TOLD ONCE AGAIN PART FOR THIS VEHICLE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065855January 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF BATON ROUGE (10949 AIRLINE HWY, BATON ROUGE, LA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS INFORMED THAT NHTSA HAD TAKEN OVER PART DISTRIBUTION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063140January 16, 2018
AIR BAGS
TAKATA RECALL MANUFACTURER HAS FAILED OR IS UNABLE TO REMEDY THIS SAFETY RECALL TO DATE. PURCHASED APRIL 2015. RECALL AS OF FEBRUARY 11, 2016. NO FIX OR REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055710December 20, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ U04/MB-M3CC170 (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF TUCSON AT (520) 886-1311 (6350 E GRANT RD, TUCSON, AZ 85715) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054748December 14, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (LUXURY AUTO MALL OF SIOUX FALLS, 4410 W 12TH ST, SIOUX FALLS, SD 57107) STATED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER CONFIRMED THAT PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048016November 22, 2017
AIR BAGS
MY MOTOR HOME HAS BEEN ON RECALL FOR YEARS AND MERCEDES DEALERSHIP STILL DOESN'T HAVE PARTS. I LIVE IN SOUTH FLORIDA WHICH MAKES ME A HIGH RISK FOR INJURY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044233November 7, 2017
AIR BAGS
TAKATA RECALL. BEEN WAITING FOR REMEDY SINCE FEBRUARY 11, 2016. THIS VEHICLE IS STILL OPERATING. HOW IS THERE NOT A REMEDY YET?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043760November 6, 2017
AIR BAGS
TAKATA RECALL - NOTIFIED OF RECALL FEBRUARY 11, 2016. AS OF NOV. 2017 (MORE THAN ONE YEAR LATER) REMEDY IS STILL NOT AVAILABLE FROM THE MANUFACTURER. OVER A FULL YEAR WAITING FOR REMEDY AND COUNTING, WITH NOT EVEN AN ETA IN SIGHT. UNACCEPTABLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041701October 31, 2017
AIR BAGS
HAVE NOT RECEIVED A RECALL NOTICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020912August 31, 2017
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I LEFT MY MOTORHOME PARKED AND SECURED BY LOCKING DEADBOLT ON THE COACH DOOR. WHEN I RETURNED I COULD NOT OPEN THE DOOR. LOCKSMITH NOTED DOOR LATCH DEADBOLT IS SUSCEPTIBLE TO FAILURE WITHOUT NOTICE LEAVING OCCUPANT(S) UNABLE TO OPEN THE DOOR. THE ACTUATOR ROD FOR THE DEADBOLT QUITE EASILY SLIPS FROM THE MECHANISM BECAUSE THE BACKING PLATE LEAVES TOO MUCH ROOM FOR UNINTENDED MOVEMENT WITH THE SIMPLE ACT OF SLAMMING THE DOOR TOO HARD LIKELY TO CAUSE FAILURE. WHILE THE DRIVER/PASSENGER VEHICLE DOORS OR REAR WINDOW FIRE ESCAPE ARE ALTERNATIVES TO EXIT, PANIC OR THE LOCATION OF A FIRE WITHIN THE MOTOR COACH MAY LEAVE OCCUPANTS WITH NO ESCAPE ROUTE IF THE MECHANISM FAILS WITH THE DEADBOLT IN THE LOCKED POSITION. LATCH INTERIOR IS ENGRAVED AS FOLLOWS: TRIMARK NEW HAMPTON RD/ENR 1993/72130 WITH THE NUMBERS 1107 HAND ENGRAVED ON THE CASE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019975August 27, 2017
AIR BAGS
TAKATA INFLATORS - HAS BEEN RECALLED SINCE FEBRUARY OF 2016. MERCEDES BENZ SAYS THIS HAS NOT BEEN SCHEDULED DUE TO A LACK OF PARTS. NOTHING HAS BEEN DONE ON MERCEDES PART TO CORRECT THIS POTENTIALLY LIFE-THREATENING PROBLEM THAT COULD CAUSE SERIOUS INJURY OR DEATH IN THE WORDS OF MERCEDES BENZ IN A LETTER SENT BY THEM IN APRIL OF 2016. I WOULD LIKE SOME PRESSURE PUT ON MERCEDES TO RESOLVE THIS ISSUE ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005837July 17, 2017
WHEELS
SPRINTER HUBCAPS WHEEL COVERS COME OFF WHILE THE VEHICLE IS IN MOTION. THE PROBLEM HAS OCCURED 4 TIMES WITH ONE TIME ALMOST CAUSING A ACCIDENT. MOST RECENT OCCURANCE 7/16/2017. FROM WHAT I HAVE BEEN ABLE TO FIND OUT THIS IS A FAIRLY COMMON PROBLEM WITH THE MERCEDES SPRINTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991334May 24, 2017
AIR BAGS
TAKATA RECALL. THIS VEHICLE WAS RECALLED WITHOUT NOTIFICATION TO THE PURCHASER. MOREOVER, THE OWNER HAS NOT BEEN PROVIDED ANY INFORMATION RELATING TO THE RECALL. THE SELLERS AND MANUFACTURERS OF THE VEHICLE HAVE NO ABILITY TO REPAIR THE VEHICLE BY THEIR OWN ADMISSION AND THE VEHICLE IS NOT SET ON ANY SCHEDULE FOR REPAIR. THE SELLERS AND MANUFACTURERS HAVE REFUSED TO REPAIR, REPLACE OR EXCHANGE THE VEHICLE AT ALL. THIS HAS LEFT THE CONSUMER WITH A VEHICLE WHICH IS UNSAFE AND THUS, UNUSABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950165February 7, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2001 SATURN J-TYPE (NA). THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE SERVICE ENGINE SOON WARNING INDICATOR ILLUMINATED. IN ADDITION, THE VEHICLE MISFIRED AND IDLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V231000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950186February 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ M3CC170 (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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