Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11141719October 21, 2018
AIR BAGS
I HAVE BEEN WAITING FOR THE AIRBAGS IN MY CAR TO BE REPLACED FOR THE PAST SEVERAL YEARS. IT IS UNREASONABLE FOR ME TO HAVE THE RECALL FOR SO MANY YEARS AND THAT MERCEDES IS UNABLE TO COMPLETE THE REPAIR. OTHER BRANDS HAVE BEEN A LOT MORE RESPONSIVE CONCERNING THE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142013October 19, 2018
STRUCTURE
CONSUMER COMPLAINS ABOUT WORK PERFORMED AT CARMAX DEALERSHIP; WORKMANSHIP AND HONESTY OF SERVICE STAFF. NO NHTSA RESPONSE REQUIRED. *EA *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140309October 15, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V383000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF ATHENS, 1886 LUXURY DRIVE, WATKINSVILLE, GA 30677, (706)-521-0774) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139472October 10, 2018
AIR BAGS, WHEELS
TAKATA RECALL I HAVE BEEN CALLING MY DEALERSHIP SINCE I GOT A NOTICE THERE WAS A PROBLEM WITH THE TAKATA AIRBAGS AND NOTHING IS BEING DONE. I CANNOT GET AN ANSWER AS TO WHEN THEY INTEND TO REPLACE THEM. THEY ARE NOT DOING ANYTHING TO REMEDY THE PROBLEM, AND ARE EVASIVE WHEN YOU QUESTION THEM. MOREOVER THE PERRILLI TIRES ON MY CAR ARE CONSTANTLY GOING FLAT. I HAVE HAD TO REPLACE 13 TIRES. AND MY CAR HAS ONLY 44,000 MILES. THEY BLOW UP WHILE I AM DRIVING...IT'S NEVER A SLOW LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139519October 10, 2018
AIR BAGS
TAKATA RECALL. RECALL NOTICE ISSUED IN FEB. 2018. HAVE CALLED REPEATEDLY AND TOLD PARTS ARE NOT AVAILABLE. CALLED TAKATA HOTLINE 1-877-496-3691 TODAY AND WAS TOLD ESTIMATE IS FOR DELIVERY MARCH 2019. WAS ALSO TOLD THERE HAS NEVER BEEN A PROBLEM WITH THESE AIRBAGS IN A MERCEDES. WAITING OVER ONE YEAR TO CORRECT THIS PROBEM CANNOT BE CONSTRUED AS "REASONABLE" UNDER ANYBODY'S INTERPRETATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138962October 8, 2018
AIR BAGS
TAKATA RECALL I HAVE CONTACTED MERCEDES 5 TIMES IN REGARDS TO FIXING THE AIR BAG ISSUE, I HAVE A SENSOR ON THE DASH BOARD THAT TELLS ME MY AIR BAG IS MALFUNCTIONING. MERCEDES HAS TOLD ME THEY DO NOT HAVE THE PARTS, I CAN COME IN AND THEY WILL TURN THE SENSOR OFF AND CHARGE ME FOR THE LABOR. THEY SENT ME NOTIFICATION TELLING ME IT WAS AFFECTED. THIS HAS BEEN GOING ON FOR 2 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133642October 6, 2018
AIR BAGS, ELECTRICAL SYSTEM, STEERING
STEERING COLUMN MODULE ELECTRICAL CAUSING THE CAR INOPERATIVE. I TURNED THE IGNITION AND NO SOUND. THE DASHBOARD DID NOT LIGHT UP. I COULD NOT GET THE CAR TOWED BECAUSE THE WHEEL LOCKED. I HAD TO REQUEST A TOW THAT HANDLES THIS TYPE OF ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133581October 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE PART WAS NOT AVAILABLE AND WAS SCHEDULED TO ARRIVE IN SEPTEMBER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133325October 4, 2018
AIR BAGS
TAKATA RECALL IT HAS NOW BEEN ALMOST 3 YEARS WITH NO SOLUTION AND THIS CAR IS IN HAWAII ,WHICH IS SUPPOSED TO BE ZONE 1 PRIORITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133327October 4, 2018
AIR BAGS
TAKATA RECALL ALMOST 3 YEARS AND NO ACTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133410October 4, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11131957September 27, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 AND 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (MERCEDES-BENZ OF CHARLOTTESVILLE, 1381 RICHMOND RD, CHARLOTTESVILLE, VA 22911, (833) 335-1895) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WOULD BECOME AVAILABLE IN SEPTEMBER OF 2019. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130422September 20, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. WHILE DRIVING 30 MPH, THE DRIVE TRAIN FAILED AND THERE WAS A TEMPORARY LOSS OF POWER. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND HAD IT TOWED TO AN INDEPENDENT MECHANIC. THE INDEPENDENT MECHANIC DIAGNOSED THAT THE DRIVE TRAIN WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS PARTIALLY REPAIRED AND AN APPOINTMENT WAS SCHEDULED TO COMPLETE THE REPAIR. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 84,008.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129885September 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ GLK350W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ARISTOCRAT MOTORS, 9400 W 65TH ST, MERRIAM, KS 66203, (913)-677-3300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 12/04/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129909September 17, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V017000 AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PENSKE MERCEDES-BENZ OF WEST COVINA (LOCATED AT 2010 E GARVEY AVE S, WEST COVINA, CA 91791, (866) 293-7065), BUT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129614September 14, 2018
AIR BAGS
IT IS WELL OVER TWO YEARS FOR THIS RECALL AND THERE HAS YET TO BE A FIX INITIATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129254September 13, 2018
AIR BAGS
TAKATA RECALL I HAVE CALLED THE ORLAND PARK, ILL DEALER REPEATEDLY & AM TOLD THEY DO NOT HAVE THE PART. AS MY HOME IS UP FOR SALE & I HOPE TO MOVE TO HOT SPRINGS, ARK, I WOULD LIKE THIS RECALL REMEDIED ASAP. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128539September 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES BENZ OF JACKSON AT (601) 956-4211 (LOCATED AT 455 STEED RD, RIDGELAND, MS 39157) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128132September 7, 2018
AIR BAGS
I WAS INFORMED THAT MY VEHICLE WAS EFFECTED BY THE TAKATA AIRBAG RECALL IN 2017. I HAVE RECEIVED NOTICES LATELY SAYING MY REPLACEMENT WOULD BE AVAILABLE IN MARCH 2018 THEN CHANGED TO SEP 2018. IT HAS NOW BEEN CHANGED TO SEP 2019. MY PRIORITY GROUP WAS CHANGED FROM 4 TO 6. HOW LONG DO THEY NEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124740September 6, 2018
AIR BAGS
TAKATA AIRBAG: I RECEIVED MY RECALL NOTICE (DATED SIMPLY " FEBRUARY 2018") FROM MERCEDES FIRST WEEK OF MARCH 2018. SINCE THEN I HAVE REPEATEDLY CONTACTED MERCEDES CORPORATE, BOTH HERE AND IN GERMANY, AND KEEP GETTING THE RUN-AROUND. THEY ARE TELLING ME THAT I "MAY" GET MY AIRBAG REPLACED IN MARCH 2019. THIS IS UNACCEPTABLE. I RESIDE IN VERY HOT & HUMID SOUTH FLORIDA AND MY VEHICLE IS OVER 5 YEARS OLD. IT IS MY UNDERSTANDING THAT NHTSA INSTRUCTED THE MANUFACTURERS TO MAKE OLDER VEHICLES AND THOSE IN HOT & HUMID AREAS A PRIORITY. WELL, THEY ARE NOT DOING SO AS I HAVE SEVERAL FRIENDS THAT HAVE FAR NEWER MODELS AND THAT LIVE IN COOLER REGIONS AND THEIR AIRBAGS HAVE ALREADY BEEN REPLACED. I AM PAYING A MONTHLY PAYMENT FOR A VEHICLE THAT IS CURRENTLY PARKED AS I AM AFRAID TO DRIVE IT. THEY ALSO REFUSED TO PROVIDE ME A LOANER VEHICLE. IF I CAN'T GET THIS RESOLVED I WILL BE FORCED TO FILE A PRIVATE LAWSUIT AS THEY ARE CLEARLY NOT FOLLOWING NHTSA GUIDELINES IN REGARD TO THIS RECALL. ANY ASSISTANCE YOU CAN PROVIDE IS GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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