Mercedes-Benz GLK-Class Complaints

950 consumer complaints on file.

#11282250November 25, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V01000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VITI MERCEDES-BENZ (975 FISH RD, TIVERTON, RI 02878, (866) 980-6224) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282311November 25, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK350W2. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF THE WOODLANDS AT 936-206-7500 (LOCATED AT 16917 I-45, CONROE, TX 77385) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282324November 25, 2019
AIR BAGS
THIS VEHICLE IS CURRENTLY UNDER A FORMAL RECALL BY MERCEDES (NHTSA ID# 19V010 - PND TAK PHASE 4). THIS COMPLAINT INVOLVES THE LACK OF TIMELINESS IN RESOLVING & CORRECTING THE ISSUE. THE RECALL LETTER STATES THAT DEPLOYMENT OF THE PASSENGER-SIDE AIRBAG CAN CAUSE "... SERIOUS INJURY OR DEATH." BECAUSE OF THIS WARNING, WE ARE UNABLE TO ACCEPT PASSENGERS AND ARE FORCED TO LIMIT DRIVING THE CAR WITHOUT RISKING HARM (OR DEATH) TO OURSELVES OR OTHERS. THE RECALL NOTIFICATION LETTER WAS RECEIVED IN EARLY 2019, BUT ARE TOLD THAT PARTS NECESSARY FOR THE REPAIR ARE ESTIMATED TO BE AVAILABLE IN THE 3RD QUARTER OF 2020 (~18 MONTHS). FOR THIS EXTENDED TIME, WE ARE EXPECTED TO DRIVE THIS CAR WITHOUT REGARD TO RISK OF INJURY OR DEATH; WHICH IS UNACCEPTABLE TO US. NOT TO MENTION THE DURESS AND ANXIETY PLACED UPON US DURING THIS TIME. THERE SEEMS TO BE NO HURRY OR RUSH ON BEHALF OF MERCEDES, AND THEIR EFFORTS TO BRING THE AIRBAG MANUFACTURER (TAKATA) SEEM NEGLIGENT. WHEN ASKED OF THE POSSIBILITY TO REPLACE THE AIRBAG AT OUR OWN EXPENSE, THE LOCAL SERVICE REP ADVISED US THAT THIS PART IS NOT AVAILABLE. TO CONCLUDE, WE FEEL THIS SITUATION PLACES US AT UNDUE DURESS AND EXTENDED EXPOSURE TO INJURY OR DEATH, SHOULD AN ACCIDENT OCCUR PRIOR TO THE "SCHEDULED" REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282015November 24, 2019
AIR BAGS
AIRBAG RECALL WITH NO FIX. DRIVING WITH DANGEROUS AIRBAG THAT COULD HARM PASSENGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281939November 23, 2019
FUEL/PROPULSION SYSTEM
ACCELERATION FROM A STOP - WHEN YOU PRESS GAS PEDAL CAR DOES NOT ACCELERATE. HAVE TO PUMP PEDAL 2-3 TIMES FOR CAR TO ACCELERATE. HAVE ONLY NOTICED AROUND TOWN WITH FREQUENT STOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281950November 23, 2019
AIR BAGS
RECALL NOTICE ON TAKATA PASSENGER AIR BAG DATED FEBRUARY 2018. STILL NO REPAIR AVAILABLE. MANUFACTURER HAS FAILED TO REMEDY THIS SAFETY RECALL IN A TIMELY. DATE RESPONSE TO "WHEN DID THIS HAPPEN?' IS DATE THIS REPORT IS BEING FILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281960November 23, 2019
AIR BAGS
VEHICLE IS UNDER TAKATA AIRBAG RECALL SINCE FEBRUARY 2019 AND HAS STILL NOT BEEN REPAIRED.THIS IS A RIDICULOUS AMOUNT OF TIME TO WAIT. MERCEDES-BENZ NEEDS TO STEP UP THEIR ACTION PLAN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281832November 22, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). AFTER CONTACTING AN UNKNOWN DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*MP CONSUMER STATED METALLIC FRAGMENTS ARE FLYING OUT OF THE AIRBAG.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281331November 20, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED A RECALL LETTER FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN MERCEDES DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*CW *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281343November 20, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MOTORWORLD (150 MOTORWORLD DRIVE, WILKES BARRE, PA 18702, (888)781-5431) WAS CONTACTED AND VERIFIED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281447November 20, 2019
AIR BAGS
RECALL ON TAKATA AIR BAG. STILL NO REPAIR AVAILABLE OVER 1 YEAR SINCE CONTACT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281134November 19, 2019
AIR BAGS
2013 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE AIRBAG RECALL. THE PART WERE UNAVAILABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280933November 18, 2019
AIR BAGS
THE TAKATA AIRBAG RECALL HAS NOT BEEN ADDRESSED YET ON THIS VEHICLE, BY MERCEDES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280350November 15, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF LYNNWOOD (17800 HIGHWAY 99, LYNNWOOD, WA 98037, 425-673-0505) WHERE HE WAS ASSURED THAT THIS WAS NOT A MAJOR SAFETY CONCERN AND THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR FLASHED INTERMITTENTLY WHILE TRAVELING VARIOUS SPEEDS. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS PROVIDED AN APPROXIMATE DATE AS TO WHEN THE REPLACEMENT AIR BAGS MIGHT BECOME AVAILABLE. THE CONTACT REQUESTED A LOANER VEHICLE, WHICH WAS DENIED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280003November 14, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF CARE (2400 OUTBURST BLVD, CARE, NC 27511, (919) 380-1800) AND WAS INFORMED THAT THE PARTS WERE PENDING AND UNAVAILABLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS PROVIDED THE SAME INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.*DT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280038November 14, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280183November 14, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279543November 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PERFORM THE REPAIRS. MERCEDES-BENZ OF ORANGE PARK (7018 BLANDING BLVD, JACKSONVILLE, FL 32244) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278990November 12, 2019
AIR BAGS
2014 MERCEDES BENZ GLK 350. CONSUMER WRITES IN REGARDS TO PASSENGER SIDE AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS NECESSARY TO COMPLETE THE RECALL WERE UNAVAILABLE.*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279628November 12, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 MERCEDES-BENZ GLK350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF JACKSON (455 STEED RD, RIDGELAND, MS 39157, (601) 956-4211) AND THE MANUFACTURER WERE CONTACTED AND MADE AWARE OF THE ISSUE. THE CONTACT WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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