Mercedes-Benz GLE-Class Complaints

681 consumer complaints on file.

#11451374February 10, 2022
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION
02/2022 I have a 2016 GLE 350 with 31,000 miles. Safety issue: steering column sensor has failed thus blind spot assist does not work. Also turn signals periodically do not work. Functionality usually restores if car shut-off & re-started. Then fails again later at varying intervals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450003February 2, 2022
ELECTRICAL SYSTEM
In the middle of driving it down the road when - without warning -- the instrument panel went black, the entire panel. My husband was on his way to the dealership to replace a tire when this happened. Though he was able to make his way to the dealer, we consider this event to be a serious safety issue, given that there was a partial power outage involving the components the driver relies upon to drive the car - for example, the driver's side instrument panel has indicator lights for the odometer, gas & oil levels and especially, the gear shift controls. My husband asked the dealer to look into the problem and was told a 10682 Electrical test was performed showing that the Head Unit had a fault. When tested again it showed no fault & no available software updates, so they cleared the Head codes and ran the test, which came up negative.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449255January 28, 2022
ELECTRICAL SYSTEM, ENGINE
48 V BATTERY MALFUNCTIONED, I WAS ADVISED THAT IT WAS NOT CHARGING. WHICH LED TO ADDITIONAL MESSAGES INCLUDING THE CAR WAS NOW OVERHEATING, TO PULL THE CAR OVER AND NOT DRIVE IT. AT THAT POINT I LOST ENGINE POWER AND WAS UNABLE TO EVEN DRIVE THE CAR UP A SLIGHT HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449194January 27, 2022
ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? The digital dashboard (MBUX) screen that driver is dependent on, all of a sudden go blank with no access to heaters, no display, with no GPS and no dash heater. This screen is controlled by a control unit which is right under the passenger seat and is very sensitive even to few water droplets. Yes, the component is available for inspection. How was your safety or the safety of others put at risk? With such a control unit that is sensitive to few water droplets, if a passenger sitting in the second row has wet shoes or shoes with snow or drops some water, can short circuit the unit and can result in blanking out the digital screen. On a cold day or during night on a highway, the digital dashboard screens all of a sudden go blank and the dash can get foggy, resulting in driving distraction and low visibility for driver. Heaters can be turned on manually but result in burning smell in the car. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the dealer has inspected the problem and have also confirmed other customers also had similar issues. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has been inspected by the Mercedes Benz dealer service department (where I leased ) and they have confirmed that few water droplets have short circuited the control unit which resulted in blanking out the screen. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No messages or warning lamps or signs have been displayed prior to the failure. But we smelled something burning in the car before this happened. This appeared on Jan 9th evening 5 PM on our way from Pittsburgh to Columbus on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446422January 5, 2022
ELECTRICAL SYSTEM, ENGINE
It is incredibly distressing to have experienced an issue that is widely reported in this database and online forums, and remains unaddressed by MBUSA. It also seems to be an entirely preventable issue that can be fixed via a software update. The issue relates to a malfunction of the 48V battery that made the vehicle inoperatable. It happened in the midst of winter and we would be been in a dire position if our family did not come to the rescue to pick us up. The vehicle had to be towed to a dealership. Here is the dealer summary: 48v software vehicle has no power, connected jumper, battery lights on in dash, towed into shop and connected battery charger, performed quick test, found codes in 48v- B183349 and B183371 , referred to Topic # LI54.10-P-069698 remedy #2, performed guided test for B1833349, as per guided test updated 48v software and commissioned, after completion vehicle started normally, performed extended test drive and multiple short test drives to verify vehicle now operating as designed again, lights no longer present in dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446217January 4, 2022
TIRES, TIRES:SIDEWALL, TIRES:TREAD/BELT
I have a 2017 Mercedes AMG GLE 43 Coupe SUV. In just over a year both my rear OE Cross Contact LX Sport 315/40R-21 111 H Continental tires have blown out while driving. This past Christmas the 2nd one blew at highway speed limit (55-60 MPH) almost causing a tragic accident to my family. One tire had apprx 32K miles and the 2nd apprx 39K. Both tires disintegrated around the inside rims. I was unaware of any recall of some Continental tires at the time and can't find my tires on the list and understand the deadline was last August '21. Without knowing of the recall I subsequently purchased 2 OE replacement tires at a installed cost of about $700. The tire shop that installed the new tires stated it looked to be a manufacturing issue. While the tires were removed and I assume recycled or something by the tire shop, I do have a few pictures of the damage. I have also submitted a complaint today to Continental Customer Service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445138December 27, 2021
POWER TRAIN
The contact owns a 2016 Mercedes-Benz GLE350. The contact stated while driving 20 MPH and depressing the brake pedal while approaching a traffic light, the vehicle independently shifted into park and seized. The contact stated no warning light was illuminated. The contact was able to restart the vehicle and drove to a nearby gas station. The contact was able to drive to his residence. The contact stated that he had experiencedd the failure six additional times. The contact called the local dealer and made them aware of the failure. The dealer stated they would call him back when they had a loaner vehicle available. The contact took the vehicle to the local dealer but was unable to diagnose the failure. The vehicle was not repaired but was pending repairs. The manufacturer had been informed of the failure. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442703December 5, 2021
UNKNOWN OR OTHER
Recall 21V354 has not been completed. They have had since May 14. I have contacted MBUSA twice and they will not give me a completion date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442064November 30, 2021
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
On two separate occasions recently, the vehicle suddenly lost all power without warning and stopped. Luckily, these incidents did not occur while driving in high speed traffic, and the car restarted once shut off. When it lost power, all warning lights came on at once. After the first incident, dealer "updated the 48v system and esp control modules and The vehicle is operating as designed." The first incident was on November 9, the second incident was on November 29.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442181November 30, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
While driving the car in "assist" mode I will get a warning that all assist devices are inoperable. This is not always apparent while driving until I notice the adaptive cruise control and lane assist are not responding. Obviously a safety risk. I have talked to the dealership and they cannot find a problem. I contacted Mercedes headquarters and they responded with a customer service rep that began the conversation that he has no technical knowledge of the car (obviously not a big help). I told them I would complete a report to the NHTSA and he seemed very unconcerned. I have not seen a relationship between the "assist" becoming inoperable and anything else in the car or the driving conditions. All incidents so far (about five) have been on clear days or evenings on the freeway with no precipitation nor water on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441783November 26, 2021
ELECTRICAL SYSTEM, ENGINE
GLE53 would not start. The car threw an error stating 12v battery malfunction.(Impacted the 48V battery) This essentially disables the vehicle completely. This is 2021 GLE53 with less than 5000 miles. There is also an issue with the side-view mirror and wind noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440786November 17, 2021
FUEL/PROPULSION SYSTEM
Fuel injection system causing stalling on the road
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439342November 4, 2021
SERVICE BRAKES
On September 26th, 2021 I was reversing out a parking space, the rear camera was engaged and the R indication in place. While halfway out of the parking space the vehicle accelerated hitting another vehicle. The brakes would not engage to slow or stop the vehicle, I had to slip the gear into park to have the vehicle come to a completed stop. the accident was report to the insurance company and information was exchanged due to the location. Six months prior, while my daughter was reversing off the drive, similar behavior occurred, where she did not feel comfortable driving the car and parked it onto the driveway. I do not know if there's a recall or any other additional reports. please advise of the next steps in filing a complaint or opening a case.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11438854November 1, 2021
SERVICE BRAKES, AIR:DISC:CALIPER
The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that while driving at various speeds, the contact felt a slight hesitation upon depression of the accelerator pedal without warning. The contact had taken the vehicle to independent mechanic who informed her that the brake calipers on the rear driver’s and passenger’s side were worn and needed to be replaced. The contact then took the vehicle to the dealer where a diagnostic test was performed, and the mechanic confirmed the failure. The vehicle remained in the dealer possession. The manufacturer was notified of the failure and provided the contact a case number. The vehicle was not repaired. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438856November 1, 2021
SERVICE BRAKES, AIR:DISC:CALIPER
The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that while driving at various speeds, the contact felt a slight hesitation upon depression of the accelerator pedal without warning. The contact had taken the vehicle to independent mechanic who informed her that the brake calipers on the rear driver’s and passenger’s side were worn and needed to be replaced. The contact then took the vehicle to the dealer where a diagnostic test was performed, and the mechanic confirmed the failure. The vehicle remained in the dealer possession. The manufacturer was notified of the failure and provided the contact a case number. The vehicle was not repaired. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438857November 1, 2021
ENGINE
The contact owns a 2017 Mercedes-Benz GLE350. The contact stated that while driving at various speeds, the contact felt a slight hesitation upon depression of the accelerator pedal without warning. The contact had taken the vehicle to an independent mechanic who informed her that the brake calipers on the rear driver’s and passenger’s side were worn and needed to be replaced. The contact then took the vehicle to the dealer where a diagnostic test was performed, and the failure was confirmed. The vehicle remained in the possession of the dealer. The manufacturer was notified of the failure and was provided a case number. The vehicle was not repaired. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437650October 21, 2021
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, ENGINE
The contact leased a 2020 Mercedes-Benz GLE450. The contact stated that while driving at various speeds and yielding to make a right turn, the vehicle would shut off with several warning lights illuminated. The contact also stated that the “Active blind spot assist inoperable" and "Inoperable - See Owner’s Manual" appeared on the instrument panel. The contact had taken the vehicle to the dealer on several occasions however, the dealer was unable to duplicate the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 5,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436621October 13, 2021
AIR BAGS
The contact owns a 2016 Mercedes Benz GLE350. The contact stated that while stationary a second vehicle crashed head-on into the front of the vehicle causing severe damage to the front end. During the crash, neither the front driver-side nor passenger-side airbags were deployed. The driver sustained a fractured right foot and neck injury and the front passenger who was the driver's son sustained a neck injury. Medical attention was required for the driver. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The vehicle was not towed and no police report was taken. The failure mileage was 70,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11436351October 11, 2021
VEHICLE SPEED CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Issue-The car brakes aggressively using cruise control (Mercedes Distronic) with no driver intervention. This dangerous condition can cause an accident. Using my advanced cruise control…the issue is my set speed was changed along with acceleration or braking when a traffic sign is misread. I have turned off the only setting controls Traffic Sign Assist & Route Based Speed Assist but there is no change. Example of issue-My car was misreading 80mph as 60 & braking aggressively. .My prior 2020 GLE misread signs less often and did not change the speed setting or brake the vehicle. The Dealer applied all available software updates. After all the updates my car continues to adjust set speed to every misread traffic sign. For example recently I had my speed set at the posted speed of 80 and the car read a sign as 70, changed the 80 to 70, and started braking aggressively. In Idaho there are stacked signs-the upper one reads 80 and below “Trucks 70” so this happens about 50% of the time. The vehicle misreads signs often.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435476October 4, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
When my wife got into vehicle first thing in the morning after it sitting all night in the garage, she smelled a foul smell. As she was driving, she opened all the windows to dissipate the smell and turned in the heater because wit was cold that morning. After about ten to twelve minutes of driving, she noticed the check engine light came on and the car started shaking. She pulled over and exited vehicle. As soon as she got out the vehicle started smoking and caught fire. The vehicle is a total loss.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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