Mercedes-Benz GLE-Class Service Bulletins

731 manufacturer communications on file.

March 9, 2021•Document ID: 10191287
Service Bulletin/Repair Instructions
VISIBILITY
Mfr Comm. #:
LI72.00-P-072603
Date Added:
May 3, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Excessive resistance of door side windows when being raised/lowered, cracking and squeaking noises
Associated Products (3)
2021 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLE-Class 2019 Mercedes-Benz GLE-Class
Associated Documents
- Download MC-10191287-0001.pdf↗
March 9, 2021•Document ID: 10191282
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
LI32.34-P-072600
Date Added:
May 3, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Suspension fault message in instrument cluster to drive at max. 80 km/h
Associated Products (4)
2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLS-Class
Associated Documents
- Download MC-10191282-0001.pdf↗
March 5, 2021•Document ID: 10191257
Service Bulletin/Repair Instructions
AIR BAGS
Mfr Comm. #:
Launch NCU 20210
Date Added:
May 3, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2020-2021 GLE-Class and GLS-Class (167 Platform) vehicles, the supplementantal restraint system ("SRS") control unit software does not correspond to the current production specification. All regulatory specifications are nevertheless met and a potential safety relevance can be be ruled out.
Associated Products (4)
2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLS-Class
Associated Documents
- Download MC-10191257-0001.pdf↗
February 25, 2021•Document ID: 10205257
Service Bulletin/Repair Instructions
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Mfr Comm. #:
MIMY2017
Date Added:
December 20, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Model indicator index.
Associated Products (16)
2017 Mercedes-Benz AMG GT 2017 Mercedes-Benz B-Class 2017 Mercedes-Benz C-Class 2017 Mercedes-Benz CLA-Class 2017 Mercedes-Benz CLS-Class 2017 Mercedes-Benz E-Class 2017 Mercedes-Benz G-Class 2017 Mercedes-Benz GLA-Class 2017 Mercedes-Benz GLC-Class 2017 Mercedes-Benz GL-Class 2017 Mercedes-Benz GLE-Class 2017 Mercedes-Benz GLS-Class 2017 Mercedes-Benz S-Class 2017 Mercedes-Benz SLC-Class 2017 Mercedes-Benz SL-Class 2017 Mercedes-Benz SLK-Class
Associated Documents
- Download MC-10205257-0001.pdf↗
February 24, 2021•Document ID: 10189407
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Mfr Comm. #:
LI82.85-P-071394
Date Added:
March 29, 2021
Manufacturer:
MERCEDES-BENZ
Summary
In XENTRY diagnosis, the message "MBUX multimedia system control unit is defective (hard drive, internal fault)" appears while attempting to communicate with the MBUX multimedia system (A26/17)
Associated Products (23)
2021 Mercedes-Benz A-Class 2021 Mercedes-Benz AMG GT 2021 Mercedes-Benz CLS-Class 2021 Mercedes-Benz E-Class 2021 Mercedes-Benz GLA-Class 2021 Mercedes-Benz GLB-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2020 Mercedes-Benz A-Class 2020 Mercedes-Benz AMG GT 2020 Mercedes-Benz CLS-Class 2020 Mercedes-Benz E-Class 2020 Mercedes-Benz GLA-Class 2020 Mercedes-Benz GLB-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class 2019 Mercedes-Benz A-Class 2019 Mercedes-Benz AMG GT 2019 Mercedes-Benz CLS-Class 2019 Mercedes-Benz E-Class+ 3 more
Associated Documents
- Download MC-10189407-0001.pdf↗
February 23, 2021•Document ID: 10189408
Service Bulletin/Repair Instructions
SEATS; STRUCTURE
Mfr Comm. #:
LI91.18-P-071629
Date Added:
March 29, 2021
Manufacturer:
MERCEDES-BENZ
Summary
The seat cushion cover on the front seat cracks when side bolster is equipped with "ARTICO man-made leather upholstery". For vehicles equipped with "ARTICO man-made leather upholstery/DINAMICA microfiber - black (601A)", please create a PTSS case straight away.
Associated Products (4)
2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLS-Class
Associated Documents
- Download MC-10189408-0001.pdf↗
February 22, 2021•Document ID: 10189406
Service Bulletin/Repair Instructions
BACK OVER PREVENTION
Mfr Comm. #:
LI82.27-P-072402
Date Added:
March 29, 2021
Manufacturer:
MERCEDES-BENZ
Summary
If the exhaust flap is operated or the drive program is changed within 10 seconds of the engine being started, an audible humming noise may emit from the speakers. New sound amp (N40/3) software is currently in development. This document will be updated once it is released. Meanwhile, avoid toggling the drive program or the exhaust flap with 10 seconds of an engine start to avoid the possibility of the complaint occurring. Note: Do not replace any parts as this will not remedy the complaint
Associated Products (14)
2021 Mercedes-Benz C-Class 2021 Mercedes-Benz CLA-Class 2021 Mercedes-Benz CLS-Class 2021 Mercedes-Benz E-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2020 Mercedes-Benz C-Class 2020 Mercedes-Benz CLA-Class 2020 Mercedes-Benz CLS-Class 2020 Mercedes-Benz E-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLS-Class
Associated Documents
- Download MC-10189406-0001.pdf↗
February 19, 2021•Document ID: 10189404
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
LI54.10-P-069698
Date Added:
March 29, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Complaint: Various causes are possible. The faults listed in the various causes do not all have to be present at all times. Some of these complaints may overlap. Rely on the faults listed in the Cause section for identifying the correct Remedy. 1. No start 2. Yellow or red instrument cluster message for 48 V on-board electrical system battery (G1/3) 3. Limp home mode, overheating, A/C not blowing cold, or loss of acceleration Cause: Cause 1: Software causes intermittent no starts with fault B183387 in DC/DC converter N83/1 Cause 2: Software causes Permanent no starts with fault B183349 and B183371 in 48V battery G1/3. Cause 3: Hardware short circuit in 48V system causes fault B183319 in 48V battery Cause 4: 48V battery detects abnormality and disconnects causing additional symptoms: Limp Home Mode, overheating, A/C not blowing cold, or loss of acceleration This cause will always have fault code in G1/3: B183371 but will Not have B183349. Remedy: Note: each of these remedies correspond to a specific cause. Make sure to match correct Cause with Remedy. Remedy 1: Update software in G1/3 (48V battery) using newest Xentry software and AddOns Remedy 2: 1. Check software version in 48V battery via quick test. If 19/46 000 replace only 48V battery (regardless of other faults)
Associated Products (15)
2021 Mercedes-Benz AMG GT 2021 Mercedes-Benz CLS-Class 2021 Mercedes-Benz E-Class 2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2020 Mercedes-Benz AMG GT 2020 Mercedes-Benz CLS-Class 2020 Mercedes-Benz E-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLS-Class 2019 Mercedes-Benz AMG GT 2019 Mercedes-Benz CLS-Class 2019 Mercedes-Benz E-Class 2019 Mercedes-Benz GLE-Class 2019 Mercedes-Benz GLS-Class
Associated Documents
- Download MC-10189404-0001.pdf↗
February 18, 2021•Document ID: 10189402
Service Bulletin/Repair Instructions
STEERING; ELECTRICAL SYSTEM; BACK OVER PREVENTION
Mfr Comm. #:
LI46.15-P-063353
Date Added:
March 29, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Complaint: Height adjustment of electric steering column adjustment jams in upper / lower adjustment position or it generates a cracking noise when exiting the upper /lower adjustment position (e.g. for Easy Entry function). Cause: Height adjustment runs into upper / lower limit stop and jams there or generates a breakaway cracking noise when exiting the jammed limit stop. Remedy: 1. Move fore/aft adjustment to the end position. 2. Release jamming of height adjustment by knocking with palm of hand onto top of steering wheel. At the same time, push adjusting switch (downwards). 3. Commission driver's seat control unit. While doing so, - the control unit software is updated, if necessary - the limit stops are cleared and normalized again - and any renewed jamming is prevented 4. Once commissioning has been completed the vehicle can be handed over to the customer.
Associated Products (50)
2021 Mercedes-Benz C-Class 2021 Mercedes-Benz CLA-Class 2021 Mercedes-Benz CLS-Class 2021 Mercedes-Benz E-Class 2021 Mercedes-Benz G-Class 2021 Mercedes-Benz GLA-Class 2021 Mercedes-Benz GLB-Class 2021 Mercedes-Benz GLC-Class 2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2021 Mercedes-Benz S-Class 2020 Mercedes-Benz C-Class 2020 Mercedes-Benz CLA-Class 2020 Mercedes-Benz CLS-Class 2020 Mercedes-Benz E-Class 2020 Mercedes-Benz G-Class 2020 Mercedes-Benz GLA-Class 2020 Mercedes-Benz GLB-Class 2020 Mercedes-Benz GLC-Class 2020 Mercedes-Benz GLE-Class+ 30 more
Associated Documents
- Download MC-10189402-0001.pdf↗
January 28, 2021•Document ID: 10187795
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY
Mfr Comm. #:
Launch NCU - 202
Date Added:
March 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2021 GLE-Class and GLS-Class (167 platform), the front and rear stabilizers do not correspond to the current series production configuration. If the plastic on the stabilizer housing were to tear, a fault message would appear in the instrument cluster and the dampers would be set to the hard setting. In addition, related noises may be perceived while driving. What We?re Doing MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will check the front and rear active roll stabilizers on the affected vehicles and replace them if necessary.
Associated Products (1)
2021 Mercedes-Benz GLE-Class
Associated Documents
- Download MC-10187795-0001.pdf↗
January 7, 2021•Document ID: 10187793
Service Bulletin/Repair Instructions
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM:SOFTWARE
Mfr Comm. #:
Launch NCU - 202
Date Added:
March 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class, SL-Class, and SLK-Class (117, 156, 166, 172, 190, 204, 205, 207, 212, 217, 218, 222, 231, 242, 253, 292, and 463 platform), the software for the PASS control unit does not meet current series production configuration and therefore the possibility exists that a correct GPS position cannot be determined in the control unit for location based services, and an incorrect vehicle position may be displayed. Please note the E-call feature is not impacted by this issue. What We?re Doing MBUSA will conduct a Service Campaign. An authorized Mercedes-Benz dealer will update the PASS Control Unit Software
Associated Products (80)
2017 Mercedes-Benz B-Class 2017 Mercedes-Benz C-Class 2017 Mercedes-Benz CLA-Class 2017 Mercedes-Benz CLS-Class 2017 Mercedes-Benz E-Class 2017 Mercedes-Benz G-Class 2017 Mercedes-Benz GLA-Class 2017 Mercedes-Benz GLC-Class 2017 Mercedes-Benz GL-Class 2017 Mercedes-Benz GLE-Class 2017 Mercedes-Benz GLS-Class 2017 Mercedes-Benz Metris 2017 Mercedes-Benz S-Class 2017 Mercedes-Benz SLC-Class 2017 Mercedes-Benz SL-Class 2017 Mercedes-Benz SLK-Class 2017 Mercedes-Benz Sprinter 2016 Mercedes-Benz B-Class 2016 Mercedes-Benz C-Class 2016 Mercedes-Benz CLA-Class+ 60 more
Associated Documents
- Download MC-10187793-0001.pdf↗
January 4, 2021•Document ID: 10187787
Service Bulletin/Repair Instructions
SUSPENSION; EQUIPMENT
Mfr Comm. #:
LI32.40-P-072070
Date Added:
March 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Warning display message for eSuspension, various causes and remedies listed.
Associated Products (6)
2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLS-Class 2019 Mercedes-Benz GLE-Class 2019 Mercedes-Benz GLS-Class
Associated Documents
- Download MC-10187787-0001.pdf↗
January 4, 2021•Document ID: 10187786
Service Bulletin/Repair Instructions
STEERING; SUSPENSION; EQUIPMENT
Mfr Comm. #:
LI32.50-P-072071
Date Added:
March 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
1. Noises in recovery mode with the vehicle stationary 2. Noises when driving in a straight line on rough terrain 3. Noises when cornering and performing alternate steering movements 4. Non-assignable noises
Associated Products (6)
2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLS-Class 2019 Mercedes-Benz GLE-Class 2019 Mercedes-Benz GLS-Class
Associated Documents
- Download MC-10187786-0001.pdf↗
January 4, 2021•Document ID: 10187783
Service Bulletin/Repair Instructions
SEATS
Mfr Comm. #:
LI91.12-P-072068
Date Added:
March 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
The backrests of the second seat row (60% and 40% side) are offset relative to each other.
Associated Products (4)
2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLS-Class
Associated Documents
- Download MC-10187783-0001.pdf↗
January 4, 2021•Document ID: 10187782
Service Bulletin/Repair Instructions
EQUIPMENT; SEATS:FRONT ASSEMBLY:RECLINER; SEATS
Mfr Comm. #:
LI91.12-P-072069
Date Added:
March 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
1. Front seat moves forwards (fore/aft adjustment) when the seat backrest is adjusted backwards. Only occurs if the seat backrest of the second seat row is folded over (video point 1). 2. Front seat backrest adjusts to the vertical position when the front seat is adjusted backwards (fore/aft adjustment). Only occurs if the seat backrest of the second seat row is folded over (video point 2). 3. Front seat moves forwards (fore/aft adjustment) when the seat backrest of the second seat row is folded over or the Easy Entry and exit feature is activated for the third seat row (videos point 3). 4. Front seat can no longer be adjusted backwards (fore/aft adjustment) when the second seat row is folded over.
Associated Products (2)
2021 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLE-Class
Associated Documents
- Download MC-10187782-0001.pdf↗
December 30, 2020•Document ID: 10186151
Service Bulletin/Repair Instructions
SEATS
Mfr Comm. #:
LI91.18-P-071629
Date Added:
February 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Model Series 167: Cracks In ARTI- CO Seat Cushion Cover On Front Seat
Associated Products (2)
2021 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLE-Class
Associated Documents
- Download MC-10186151-0001.pdf↗
December 29, 2020•Document ID: 10186144
Service Bulletin/Repair Instructions
EQUIPMENT
Mfr Comm. #:
LI68.20-P-070037
Date Added:
February 1, 2021
Manufacturer:
MERCEDES BENZ
Summary
Armrest In Center Console (Front) Only Opens On One Side Or Not At All - Model Series 167
Associated Products (11)
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Associated Documents
- Download MC-10186144-0001.pdf↗
December 11, 2020•Document ID: 10186154
Service Bulletin/Repair Instructions
ELECTRICAL SYSTEM
Mfr Comm. #:
NCU-2020110017
Date Added:
February 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2019-2020 CLS-Class, E-Class, and GLE-Class (167, 213, 238, and 257 Platform) vehicles, the software for the on-board electrical system battery control unit does not correspond to the current series production configuration.
Associated Products (6)
2020 Mercedes-Benz CLS-Class 2020 Mercedes-Benz E-Class 2020 Mercedes-Benz GLE-Class 2019 Mercedes-Benz CLS-Class 2019 Mercedes-Benz E-Class 2019 Mercedes-Benz GLE-Class
Associated Documents
- Download MC-10186154-0001.pdf↗
December 8, 2020•Document ID: 10186145
Service Bulletin/Repair Instructions
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Mfr Comm. #:
LI77.21-P-072113
Date Added:
February 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Creaking noise from fixed glass section of panoramic roof in area of rear passenger compartment grab handles
Associated Products (18)
2021 Mercedes-Benz GLE-Class 2021 Mercedes-Benz GLS-Class 2020 Mercedes-Benz GLE-Class 2020 Mercedes-Benz GLS-Class 2019 Mercedes-Benz GLE-Class 2019 Mercedes-Benz GLS-Class 2018 Mercedes-Benz GLE-Class 2018 Mercedes-Benz GLS-Class 2017 Mercedes-Benz GLE-Class 2017 Mercedes-Benz GLS-Class 2016 Mercedes-Benz GLE-Class 2016 Mercedes-Benz GLS-Class 2015 Mercedes-Benz ML-Class 2014 Mercedes-Benz ML-Class 2013 Mercedes-Benz ML-Class 2012 Mercedes-Benz ML-Class 2011 Mercedes-Benz ML-Class 2010 Mercedes-Benz ML-Class
Associated Documents
- Download MC-10186145-0001.pdf↗
December 4, 2020•Document ID: 10186130
Service Bulletin/Repair Instructions
ENGINE AND ENGINE COOLING
Mfr Comm. #:
LI09.41-P-072096
Date Added:
February 1, 2021
Manufacturer:
MERCEDES-BENZ
Summary
Yellow Coolant Temperature Warning in the Instrument Cluster
Associated Products (3)
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Associated Documents
- Download MC-10186130-0001.pdf↗

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