Mercedes-Benz GLC-Class Complaints

782 consumer complaints on file.

#10956332February 22, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. WHILE THE VEHICLE WAS IN MOTION, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT END AND REAR BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,500. UPDATED 05/02/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949226February 3, 2017
SERVICE BRAKES
LEASED THE CAR WITH 4,000 MILES ON IT (IT WAS A LOANER) AND AFTER DRIVING IT FOR A COUPLE OF WEEKS THE BRAKES STARTED TO SQUEAL WHEN BACKING UP. CALLED SERVICE AND I WAS TOLD THIS WAS "NORMAL" BECAUSE OF THE HUMIDITY IN THE AIR. DEALT WITH IT FOR ANOTHER COUPLE OF WEEKS AND CALLED SERVICE AGAIN. THIS TIME I WAS TOLD THERE WAS A "PROBLEM" WITH THE BRAKE PADS AND THEY WERE WAITING TO GET THEM FROM GERMANY BUT IT WAS "NOT A SAFETY ISSUE". I'M VERY UPSET THAT THEY KNEW ALL ABOUT THIS WHEN I LEASED THE CAR IN SEPTEMBER 2016 AND NEVER SAID A WORD ABOUT IT. EXTREMELY UPSET BY HOW THIS IS BEING HANDLED BY MERCEDES. NEVER DID I EXPECT TO HAVE A PROBLEM LIKE THIS WITH A $50,000 CAR!!!! MERCEDES SHOULD MAKE DUE ON THIS AND LET THE CUSTOMER RETURN THE VEHICLE. WHY SHOULD I BE PAYING FOR THIS VEHICLE EVERY MONTH AND NOT HAVING THIS ISSUE FIXED? THIS HAS DEFINITELY PUT A BAD TASTE IN MY MOUTH ABOUT MERCEDES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947362January 24, 2017
SERVICE BRAKES
I PURCHASED THE CAR IN MAY 2016. BY AUGUST 2016 THE BRAKES STARTING SQUEALING VERY LOUDLY WHEN BACKING OUT OF GARAGE, PARKING SPOT, ETC. I TOOK THE CAR TO THE MERCEDES DEALERSHIP IN NOVEMBER 2016 AND WAS TOLD THEY ARE AWARE OF THE PROBLEM BUT THERE IS NOT FIX. I AM AFRAID TO USE THE BRAKES WHEN I BACK UP BECAUSE OF THE HURTFUL NOISE. THERE MUST AT LEAST BE A TEMPORARY FIX?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947400January 24, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. WHILE DECELERATING AT VARIOUS SPEEDS, THE CONTACT NOTICED AN ABNORMAL SOUND COMING FROM THE BRAKES WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT BRAKE PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR A SECOND TIME WHERE IT WAS DIAGNOSED THAT A BRAKE SPRING SHOE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944055January 10, 2017
SERVICE BRAKES
PIERCING BRAKE SQUEAL WHEN APPLYING BRAKES UNDER ALL DRIVING CONDITIONS. PROBLEM ARISES AFTER OWNING BRAND NEW GLC300 FOR 8 MONTHS (10,000 MILES). PUBLIC SAFETY ISSUE: DRIVER HESITANT TO APPLY BRAKES TO AVOID UNPLEASANT SOUND AND EMBARRASSMENT - ESPECIALLY IN PUBLIC PLACES, SUCH AS MALL PARKING LOTS, SCHOOL ZONES, CROSSWALKS, INTERSECTIONS, STOP-N-GO TRAFFIC. MERCEDES BENZ DEALERSHIP CHARGING $260 TO DIAGNOSE CAUSE OF PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939741January 4, 2017
SERVICE BRAKES
HAVE A 2016 GLC300 WITH UNDER 5,000 MILES AND THE BRAKES SQUEAL IN REVERSE. THE DEALERSHIP REFUSED TO ATTEMPT REPAIRS AS THEY WERE TOLD BY MBUSA THAT THE COMPANY IS AWARE OF THE PROBLEM AND THE ENGINEERS ARE LOOKING FOR A FIX. SAME WAS TOLD TO ME BY MBUSA CUSTOMER SERVICE. RIDICULOUS TO PAY THIS MUCH FOR A CAR THAT HAS A KNOWN PROBLEM WITH NO RESOLUTION IN SIGHT. THEY CLAIM IT IS NOT A SAFETY ISSUE BUT WILL NOT PROVIDE IT IN WRITING AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938944December 31, 2016
SERVICE BRAKES
THE BRAKES HAVE A LOUD PIERCING SCREECH WHEN BRAKES ARE APPLIED. IT STARTED OUT AS AN OCCASIONAL NOISE AND NOW IT IS CONSTANT. I HAVE CONTACTED MB CUSTOMER SERVICE AS WELL AS THE DEALERSHIP WHERE I PURCHASED MY VEHICLE. ALL ADMIT THAT MB IS AWARE OF THE ISSUE BUT HAVE NO FIX OR SOLUTION. IT IS WELL DOCUMENTED WITH SEVERAL COMPLAINTS ON ALL OF MB SOCIAL MEDIA SITES. I AM BEING TOLD THIS IS NOT A SAFETY ISSUE AND THE VEHICLE IS " SAFE " TO DRIVE BUT THIS IS UNACCEPTABLE AND I AM AFRAID TO DRIVE MY VEHICLE NOW ESPECIALLY TRAVELING ON THE FREEWAY BECAUSE MY BRAKES SCREAM WHENEVER THEY ARE APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937360December 24, 2016
SEAT BELTS
THE SEATBELT LATCH FOR THE REAR SEATS RETRACT INTO THE BODY OF THE CAR AND THEN CAN'T BE USED. THIS HAPPENED TWICE NOW AND EACH TIME A REAR SEAT OCCUPANT HAD TO RIDE WITHOUT A SEATBELT . THE LATCH LATER HAD TO BE RETRIEVED WITH A HOOKED WIRE AND NEEDLE NOSE PLIERS. OTHER VEHICLES HAVE A BUTTON IN THE BELT TO PREVENT IT FROM RETRACTING OR THE OPENING IN THE CAR BODY IS TOO SMALL TO ALLOW THE LATCH FROM RETRACTING IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936411December 20, 2016
SERVICE BRAKES
SCREECHING BRAKES WHEN CAR IS PUT IN REVERSE. TYPICALLY OCCURS IN COLD WEATHER. MERCEDES SAID THEY ARE AWARE OF THE ISSUE BUT NO FIX IS AVAILABLE. MERCEDES SAYS OCCURS WHEN VEHICLE HAS APPROXIMATELY 20K MILES ON THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936009December 17, 2016
SERVICE BRAKES
BRAKES HAVE GONE FROM SQUEAKING TO DEAFENING SQUEAL AND DO NOT SEEM TO STOP AS QUICKLY. VERY SPONGY. DEALER SAYS THEY WONT HAVE REPLACEMENT PARTS FOR MONTHS. CONCERNED WE SHOULDNT BE DRIVING THE CAR AND DONT TRUST THE DEALER TO BE TRUTHFUL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935913December 16, 2016
SERVICE BRAKES
I PURCHASED A BRAND NEW 2016 MERCEDES BENZ GLC300 IN DECEMBER OF 2015. OVER THE PAST 6 MONTHS, THE VEHICLE HAS BEGUN MAKING A TERRIBLE SCREECHING NOISE WHEN I LIGHTLY PRESS THE BRAKES WHILE IN REVERSE. THE NOISE HAS GOTTEN SO LOUD AND PAINFUL TO THE EAR THAT I REFLEXIVELY TAKE MY FOOT OF THE BRAKES CAUSING ME TO ROLL BACKWARDS FASTER THAN NECESSARY. I RECENTLY TOOK THE VEHICLE IN FOR ITS 10,000 MILE SERVICE DURING WHICH I INDICATED THAT THE CAR WAS MAKING A "SCREECHING" NOISE WHILE IN REVERSE WITH THE BRAKES APPLIED LIGHTLY ("FEATHERING"). I WAS TOLD BY THE SERVICE TECHNICIAN THAT MERCEDES WAS AWARE OF THE ISSUE AND WILL ISSUE GUIDANCE SOON. I WAS GIVEN MY VEHICLE BACK WITH NO TEMPORARY SOLUTION WHATSOEVER. SINCE OWNING THE VEHICLE (ABOUT A YEAR WITH 10,000 MILES), I HAVE RECEIVED NO COMMUNICATION FROM MERCEDES ABOUT THE ISSUE ALTHOUGH THEY HAVE BEEN AWARE OF THE "SCREECHING NOISE" FOR QUITE SOME TIME. I WOULD LIKE TO NOTE THAT THE SCREECHING NOISE IS GETTING SO BAD THAT IT IS TRULY PAINFUL TO ANYONE INSIDE THE VEHICLE (ALMOST AS IF I HAD NO BRAKE PADS!). I CALLED MERCEDES TODAY AND THEY AGAIN TOLD ME THAT THEY ARE AWARE OF THE ISSUE. I ASKED THE REP TO NOTE MY COMPLAINT AND ISSUE ME AN EMAIL CONFIRMING MY COMPLAINT FOR MY RECORDS - HE REFUSED. APPARENTLY MERCEDES DOES NOT PROVIDE EMAIL CONFIRMATION OF COMPLAINTS TO CUSTOMERS WHO HAVE ISSUES IN ORDER FOR THE INFORMATION "TO NOT GO PUBLIC." PLEASE SOMEONE AT NHTSA - LOOK INTO THIS. THEY NEED TO BE HELD ACCOUNTABLE. THANK YOU SO MUCH FOR YOUR TIME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935234December 14, 2016
SERVICE BRAKES
BRAKES STARTED TO SQUEAL WHEN BACKING UP AT SLOW SPEEDS. THIS PROGRESSIVELY GOT WORSE OVER A COUPLE OF MONTHS, UNTIL IT IS NOW EXTREMELY LOUD. IT SEEMS TO BE WORSE WHEN IT IS COLD. 3 MERCEDES-BENZ DEALERS HAVE ALL SAID IT IS A KNOWN ISSUE AND TO STANDBY FOR A PERMANENT FIX. STARTED AT ABOUT 5,000 MILES ON CAR, NOW HAVE ABOUT 6500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934118December 9, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. WHILE DRIVING AND DEPRESSING THE BRAKE PEDAL, THE CONTACT HEARD A SQUEALING NOISE COMING FROM THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917475October 20, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ GLC 300. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WITHOUT WARNING ON SEVEN OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916712October 18, 2016
STEERING
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ GLC 300. THE CONTACT STATED THAT THE STEERING WHEEL VIBRATED EXCESSIVELY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS CONFIRMED HOWEVER, THERE WAS NO REMEDY DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899666August 30, 2016
ELECTRICAL SYSTEM, ENGINE
I WAS STOPPED AT A RED LIGHT ON A MAJOR THREE LANE EACH DIRECTION HIGHWAY IN SUBURBAN IL, WHEN I STARTED TO GO AFTER THE LIGHT CHANGE THE CAR STUTTERED AND TURNED OFF. IT WAS RENDERED COMPLETELY INOPERABLE. THE CAR WOULD NOT SHIFT INTO NEUTRAL. THE RADIO AND WINDOWS WORKED, BUT NO OTHER ELECTRICAL COMPONENTS WORKED (E.G. DOOR LOCK/UNLOCK).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882435July 4, 2016
ENGINE, STEERING
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874285June 14, 2016
UNKNOWN OR OTHER
AT 7:30 AM ON JUNE 10, 2016, WHILE DRIVING NORTH ON RTE. 495 IN DELAWARE IN OUR 5-MONTH-OLD MB - GLC 300, THE PANORAMIC SUNROOF SUDDENLY AND WITHOUT ANY WARNING EXPLODED AND SHATTERED OUTWARD. THE SOUND WAS AS LOUD AS A BOMB. AS SHOWN IN THE PHOTOGRAPHS, NEARLY ALL THE SUNROOF WAS BLOWN OUT, WITH ONLY A LITTLE GLASS REMAINING AROUND THE FRAME. THE SHATTERED GLASS FRAGMENTS EITHER FLEW OFF OR SETTLED ON TOP OF THE SHADE SCREEN. WE WERE DRIVING AT APPROXIMATELY 65 MPH AND THERE WERE NO CARS DIRECTLY IN FRONT OF US OR BEHIND. WE HAD THE AIR CONDITIONING SYSTEM ON WITH THE OUTSIDE TEMPERATURE AT ABOUT 70F. IT WAS A CLEAR MORNING AND THE SUN HAD JUST RISEN. OUR MB DEALER IN GERMANTOWN, MD SAID THEY WERE NOT AWARE OF OTHER INSTANCES OF EXPLODING GLASS SUNROOFS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872883June 7, 2016
ENGINE
MESSAGE: DATE: 06/07/2016: RECENTLY, I PURCHASED A 2016 MERCEDES GLC300 AND WAS VERY UNHAPPY WITH THE FACT THAT THE ECO MODE IS THE DEFAULT AND IT HAS TO BE TURNED OFF MANUALLY EACH TIME YOU START THE ENGINE. I CALLED MERCEDES AND THEY SAID THERE IS NO WAY TO TURN IT OFF COMPLETELY. I BELIEVE THIS PRESENTS A HIGH RISK FOR STALLS THAT COULD POSSIBLY RESULT IN SEVERE BODILY HARM AND EVEN DEATH. WHEN THE CAR IS STOPPED THE ENGINE TURNS OFF AND WILL START IF ONE PRESSES THE GAS PEDAL. FOR EXAMPLE; WHEN TURNING LEFT AT AN INTERSECTION IT IS VERY UNCOMFORTABLE TO KNOW THAT THE ENGINE IS TURNED OFF AS YOU START TO PRESS THE GAS PEDAL--WHILE A LARGE TRUCK IS COMING VERY FAST. ONE JUST HOPES THAT THERE IS NO DELAY OR PAUSE WHEN YOU PRESS THE GAS PEDAL. I FIRMLY BELIEVE THAT THIS ECO ALWAYS ON (EXCEPT WHEN YOU REMEMBER TO PRESS A BUTTON TO TURN IT OFF) PRESENTS THE POTENTIAL FOR A VERY SERIOUS ACCIDENT. MERCEDES SHOULD PROVIDE AN OPTION THAT WILL ALLOW THIS ECO MODE TO BE SET TO ALWAYS OFF. THANK YOU! [XXX] MAIL: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872784June 6, 2016
ENGINE
DATE: 06/06/2016: RECENTLY PURCHASED A 2016 MERCEDES GLC300 AND WAS UNHAPPY WITH THE FACT THAT THE ECO MODE IS THE DEFAULT AND IT HAS TO BE TURNED OFF MANUALLY EACH TIME YOU START THE ENGINE. I CALLED MBUSA AND THEY SAID THERE IS NO WAY TO TURN IT OFF COMPLETELY. I BELIEVE THIS IS A SAFETY HAZARD WITH SERIOUS RISK OF BODILY INJURY OR DEATH. WHEN THE CAR IS STOPPED THE ENGINE TURNS OFF AND WILL START IF ONE PRESSES THE GAS PEDAL. WHEN TURNING LEFT AT AN INTERSECTION IT IS VERY UNCOMFORTABLE TO KNOW THAT THE ENGINE IS TURNED OFF AS YOU START TO PRESS THE GAS AS A LARGE TRUCK IS COMING VERY FAST. ONE JUST HOPES THAT THERE IS NO DELAY OR PAUSE WHEN YOU PRESS THE GAS PEDAL. I FIRMLY BELIEVE THAT THIS ECO ALWAYS ON (EXCEPT WHEN YOU REMEMBER TO PRESS A BUTTON TO TURN IT OFF) PRESENTS A HIGH RISK HAZARD. MERCEDES SHOULD PROVIDE AN OPTION THAT WILL ALLOW THIS ECO MODE TO BE SET TO ALWAYS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercedes-Benz GLC-Class