Mercedes-Benz GLC-Class Service Bulletins

657 manufacturer communications on file.

• October 12, 2020•Document ID: 10183244

  Service Bulletin/Repair Instructions
  EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; STRUCTURE:INTERIOR PANELS:DOOR

  Mfr Comm. #:

  LI83.10-P-069466

  Date Added:

  November 30, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Vehicle interior whistling noises (also stationary)/high cabin interior pressure

  Associated Products (2)

  2020 Mercedes-Benz GLC-Class2019 Mercedes-Benz GLC-Class
  Associated Documents

  • DownloadMC-10183244-0001.pdf↗
• September 25, 2020•Document ID: 10181200

  Service Bulletin/Repair Instructions
  POWER TRAIN:AUTOMATIC TRANSMISSION

  Mfr Comm. #:

  SC-2020080001

  Date Added:

  October 19, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Replace automatic transmission

  Associated Products (9)

  2020 Mercedes-Benz G-Class2020 Mercedes-Benz GLA-Class2020 Mercedes-Benz GLB-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLS-Class2020 Mercedes-Benz S-Class2020 Mercedes-Benz SLC-Class2020 Mercedes-Benz SL-Class
  Associated Documents

  • DownloadMC-10181200-0001.pdf↗
• September 16, 2020•Document ID: 10181128

  Service Bulletin/Repair Instructions
  STEERING

  Mfr Comm. #:

  LI46.15-P-071669

  Date Added:

  October 19, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Cracking/Creaking Noises Coming From The Area Of The Mechanical Steering Column

  Associated Products (16)

  2020 Mercedes-Benz CLS-Class2020 Mercedes-Benz E-Class2020 Mercedes-Benz EQC-Class2020 Mercedes-Benz GLC-Class2019 Mercedes-Benz C-Class2019 Mercedes-Benz CLS-Class2019 Mercedes-Benz E-Class2019 Mercedes-Benz GLC-Class2018 Mercedes-Benz C-Class2018 Mercedes-Benz E-Class2018 Mercedes-Benz GLC-Class2017 Mercedes-Benz C-Class2017 Mercedes-Benz E-Class2017 Mercedes-Benz GLC-Class2016 Mercedes-Benz C-Class2016 Mercedes-Benz GLC-Class
  Associated Documents

  • DownloadMC-10181128-0001.pdf↗
• September 11, 2020•Document ID: 10181201

  Service Bulletin/Repair Instructions
  FUEL SYSTEM, GASOLINE

  Mfr Comm. #:

  SC-2020080021

  Date Added:

  October 19, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Replace exhaust gas cleaning information label

  Associated Products (5)

  2019 Mercedes-Benz G-Class2019 Mercedes-Benz GLA-Class2019 Mercedes-Benz GLC-Class2019 Mercedes-Benz GLE-Class2019 Mercedes-Benz GLS-Class
  Associated Documents

  • DownloadMC-10181201-0001.pdf↗
• August 21, 2020•Document ID: 10179974

  Service Bulletin/Repair Instructions
  WHEELS; POWER TRAIN:AXLE ASSEMBLY

  Mfr Comm. #:

  NCU-2020080006

  Date Added:

  September 21, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Check seal bellows at wheel carrier supporting joint of left and right rear axle, replace if necessary

  Associated Products (2)

  2020 Mercedes-Benz C-Class2020 Mercedes-Benz GLC-Class
  Associated Documents

  • DownloadMC-10179974-0001.pdf↗
• August 14, 2020•Document ID: 10179973

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; ENGINE

  Mfr Comm. #:

  NCU-2020080005

  Date Added:

  September 21, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz, has determined that on certain MY19-20 C-Class, GLC-Class, and AMG GT (205, 253, and 290 platform) vehicles, the software for the AMG drive unit control unit does not correspond to the current series production configuration. As a result, noise may occur from the engine mounts. An authorized Mercedes-Benz dealer will update the software as necessary.

  Associated Products (5)

  2020 Mercedes-Benz AMG GT2020 Mercedes-Benz GLC-Class2019 Mercedes-Benz AMG GT2019 Mercedes-Benz C-Class2019 Mercedes-Benz GLC-Class
  Associated Documents

  • DownloadMC-10179973-0001.pdf↗
• August 10, 2020•Document ID: 10179961

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

  Mfr Comm. #:

  LI82.70-P-071372

  Date Added:

  September 21, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mobile phone Apple iPhone 11/11Pro/11ProMax/SE 2020: The Bluetooth connection between the MBUX multimedia system and the mobile phone is briefly lost

  Associated Products (13)

  2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz A-Class2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz GLB-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class2019 Mercedes-Benz A-Class2019 Mercedes-Benz GLC-Class2019 Mercedes-Benz GLE-Class2018 Mercedes-Benz GLC-Class2017 Mercedes-Benz GLC-Class2016 Mercedes-Benz GLC-Class
  Associated Documents

  • DownloadMC-10179961-0001.pdf↗
• August 10, 2020•Document ID: 10179956

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER

  Mfr Comm. #:

  LI54.10-P-071499

  Date Added:

  September 21, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Xentry Battery Tester results disagree with workshop assessment

  Associated Products (26)

  2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz A-Class2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz CLS-Class2020 Mercedes-Benz E-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz S-Class2019 Mercedes-Benz A-Class2019 Mercedes-Benz B-Class2019 Mercedes-Benz CLS-Class2019 Mercedes-Benz E-Class2019 Mercedes-Benz GLC-Class2019 Mercedes-Benz GLE-Class2019 Mercedes-Benz S-Class2018 Mercedes-Benz E-Class2018 Mercedes-Benz GLC-Class2018 Mercedes-Benz S-Class2017 Mercedes-Benz E-Class+ 6 more
  Associated Documents

  • DownloadMC-10179956-0001.pdf↗
• August 7, 2020•Document ID: 10179955

  Service Bulletin/Repair Instructions
  STEERING: STEERING WHEEL/HANDLE BAR; STEERING:STEERING WHEEL /HANDLE BAR:HAND HEATER/COOLER

  Mfr Comm. #:

  LI46.11-P-071594

  Date Added:

  September 21, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Steering wheel heater and/or Distronic function limited

  Associated Products (12)

  2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz A-Class2020 Mercedes-Benz C-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class2019 Mercedes-Benz A-Class2019 Mercedes-Benz B-Class2019 Mercedes-Benz GLC-Class2019 Mercedes-Benz GLE-Class2018 Mercedes-Benz GLC-Class2017 Mercedes-Benz GLC-Class2016 Mercedes-Benz GLC-Class
  Associated Documents

  • DownloadMC-10179955-0001.pdf↗
• July 31, 2020•Document ID: 10179966

  Service Bulletin/Repair Instructions
  COMMUNICATION; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  LI82.85-P-071453

  Date Added:

  September 21, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Incorrect time and/or instrument cluster message "SOS, service not activated" and/or Mercedes Me connect services nonfunctional

  Associated Products (84)

  2021 Mercedes-Benz CLA-Class2021 Mercedes-Benz GLA-Class2021 Mercedes-Benz GLE-Class2020 Mercedes-Benz A-Class2020 Mercedes-Benz AMG GT2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz CLS-Class2020 Mercedes-Benz E-Class2020 Mercedes-Benz GLA-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz S-Class2020 Mercedes-Benz SLC-Class2020 Mercedes-Benz SL-Class2019 Mercedes-Benz A-Class2019 Mercedes-Benz AMG GT2019 Mercedes-Benz B-Class2019 Mercedes-Benz C-Class2019 Mercedes-Benz CLA-Class2019 Mercedes-Benz CLS-Class+ 64 more
  Associated Documents

  • DownloadMC-10179966-0001.pdf↗
• July 23, 2020•Document ID: 10178737

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  LI82.85-P-071529

  Date Added:

  August 24, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  MBUX multimedia system: "Favorites" and "Recent destinations" not available

  Associated Products (9)

  2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz GLB-Class2020 Mercedes-Benz GLC-Class2019 Mercedes-Benz CLA-Class2019 Mercedes-Benz GLC-Class2018 Mercedes-Benz CLA-Class2018 Mercedes-Benz GLC-Class2017 Mercedes-Benz CLA-Class2017 Mercedes-Benz GLC-Class
  Associated Documents

  • DownloadMC-10178737-0001.pdf↗
• July 10, 2020•Document ID: 10178743

  Service Bulletin/Repair Instructions
  SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY; ELECTRICAL SYSTEM:SOFTWARE

  Mfr Comm. #:

  NCU-2020060019

  Date Added:

  August 24, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz, has determined that the active engine mounts in certain C-Class (model series 205), E-Class (model series 213), GLC (model series 253), and AMG GT (model series 290) vehicles cannot be energized after a failure of the acceleration sensors. As a result, noises from the rear axle differential would be noticeable. This is why a software update of the AMG drive unit control unit must be performed in the affected vehicles. The work required for this purpose can be found in the attached work description.

  Associated Products (5)

  2019 Mercedes-Benz C-Class2019 Mercedes-Benz CLA-Class2019 Mercedes-Benz CLS-Class2019 Mercedes-Benz E-Class2019 Mercedes-Benz GLC-Class
  Associated Documents

  • DownloadMC-10178743-0001.pdf↗
• June 30, 2020•Document ID: 10177569

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); EQUIPMENT

  Mfr Comm. #:

  LI82.85-P-071394

  Date Added:

  July 27, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  In XENTRY diagnosis, the message "MBUX multimedia system control unit is defective (hard drive, internal fault)" appears while attempting to communicate with the MBUX multimedia system (A26/17). Internal hard drive defect. Replacement of internal hard drive. The MBUX multimedia system (A26/17) hard drive is now available separately as a replacement part.

  Associated Products (5)

  2020 Mercedes-Benz A-Class2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz GLB-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10177569-0001.pdf↗
• June 25, 2020•Document ID: 10177565

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  LI82.70-P-071024

  Date Added:

  July 27, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  The mobile phone address book is not transferred completely to the multimedia system (COMAND or MBUX). In some cases, the call list shows just the telephone numbers but no names. The problem only occurs in conjunction with the iPhone and software version iOS 13.x.

  Associated Products (18)

  2020 Mercedes-Benz A-Class2020 Mercedes-Benz AMG GT2020 Mercedes-Benz C-Class2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz CLS-Class2020 Mercedes-Benz E-Class2020 Mercedes-Benz EQC-Class2020 Mercedes-Benz G-Class2020 Mercedes-Benz GLA-Class2020 Mercedes-Benz GLB-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz GLS-Class2020 Mercedes-Benz Metris2020 Mercedes-Benz S-Class2020 Mercedes-Benz SLC-Class2020 Mercedes-Benz SL-Class2020 Mercedes-Benz Sprinter
  Associated Documents

  • DownloadMC-10177565-0001.pdf↗
• June 22, 2020•Document ID: 10177563

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  LI82.70-P-071372

  Date Added:

  July 27, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  During a phone call, the Bluetooth connection between the MBUX multimedia system (A26/17) and a paired mobile phone may be briefly lost. The mobile phone will then reconnect with no user input. Follow these steps as a temporary solution: - Deauthorize the affected mobile phone In the MBUX multimedia system (A26/17) via "Home" -> "Phone" - Reconnect the mobile phone to the MBUX multimedia system (A26/17) - Select "No" when the following prompt appears in the central display: "Do you want to authorize MercedesMe from ...."

  Associated Products (5)

  2020 Mercedes-Benz A-Class2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz GLB-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class
  Associated Documents

  • DownloadMC-10177563-0001.pdf↗
• June 18, 2020•Document ID: 10177561

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT; ENGINE; POWER TRAIN:AUTOMATIC TRANSMISSION

  Mfr Comm. #:

  LI54.30-P-070482

  Date Added:

  July 27, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  The check engine indicator light in the instrument cluster may be illuminated with one of the following fault codes: P261029, P02FF85, or P02FF02 stored in the engine control unit (N3/10). The time in instrument cluster is implausible due to an internal reset. If no other complaints exist then check for and perform any available software updates for the following control units: - Motor electronics (N3/10) - Powertrain control unit (N127) - Instrument cluster (A1) If all three control units have the latest software installed and the complaint continues to occur then proceed with replacement of the instrument cluster (A1) Should the complaint re-occur after the instrument cluster has been replaced then open a PTSS case with the following information: - Control units logs for the ME, PTCU, and IC - Initial quick test

  Associated Products (7)

  2020 Mercedes-Benz AMG GT2020 Mercedes-Benz C-Class2020 Mercedes-Benz CLS-Class2020 Mercedes-Benz E-Class2020 Mercedes-Benz G-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz S-Class
  Associated Documents

  • DownloadMC-10177561-0001.pdf↗
• June 11, 2020•Document ID: 10177551

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE

  Mfr Comm. #:

  LI54.65-P-071267

  Date Added:

  July 27, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Fault code B223209 is logged as "stored" in the parking control unit.

  Associated Products (13)

  2020 Mercedes-Benz A-Class2020 Mercedes-Benz AMG GT2020 Mercedes-Benz C-Class2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz CLS-Class2020 Mercedes-Benz E-Class2020 Mercedes-Benz G-Class2020 Mercedes-Benz GLA-Class2020 Mercedes-Benz GLB-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz SLC-Class2020 Mercedes-Benz SL-Class
  Associated Documents

  • DownloadMC-10177551-0001.pdf↗
• June 5, 2020•Document ID: 10177544

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; AIR BAGS

  Mfr Comm. #:

  LI54.21-P-070658

  Date Added:

  July 27, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  A fixed SRS message is displayed in the instrument cluster. Cause is not safety-relevant and does not affect function of safety systems.

  Associated Products (13)

  2020 Mercedes-Benz A-Class2020 Mercedes-Benz AMG GT2020 Mercedes-Benz C-Class2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz CLS-Class2020 Mercedes-Benz E-Class2020 Mercedes-Benz G-Class2020 Mercedes-Benz GLA-Class2020 Mercedes-Benz GLB-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class2020 Mercedes-Benz SLC-Class2020 Mercedes-Benz SL-Class
  Associated Documents

  • DownloadMC-10177544-0001.pdf↗
• May 21, 2020•Document ID: 10176670

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  NCU - HVAC Warra

  Date Added:

  June 22, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type odors originating from the HVAC system in certain Mercedes-Benz vehicles. As part of the settlement, MBUSA has agreed to offer sliding-scale warranty coverage for certain vehicles diagnosed as having mold or mildew type odors originating from the HVAC system?although that coverage will not take effect until the settlement is judicially approved and other events occur; likely not until December 7, 2020 at the earliest (see below). If the settlement becomes effective, coverage will include cleaning of the evaporator and replacement of the HVAC filters

  Associated Products (113)

  2017 Mercedes-Benz AMG GT2017 Mercedes-Benz B-Class2017 Mercedes-Benz C-Class2017 Mercedes-Benz CLA-Class2017 Mercedes-Benz CLS-Class2017 Mercedes-Benz E-Class2017 Mercedes-Benz G-Class2017 Mercedes-Benz GLA-Class2017 Mercedes-Benz GLC-Class2017 Mercedes-Benz GL-Class2017 Mercedes-Benz GLE-Class2017 Mercedes-Benz GLS-Class2017 Mercedes-Benz S-Class2017 Mercedes-Benz SLC-Class2017 Mercedes-Benz SL-Class2017 Mercedes-Benz SLK-Class2016 Mercedes-Benz AMG GT2016 Mercedes-Benz B-Class2016 Mercedes-Benz C-Class2016 Mercedes-Benz CLA-Class+ 93 more
  Associated Documents

  • DownloadMC-10176670-0001.pdf↗
• May 21, 2020•Document ID: 10176662

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  LI54.65-P-071267

  Date Added:

  June 22, 2020

  Manufacturer:

  MERCEDES-BENZ

  Summary

  Fault code B223209 is logged in the parking control unit

  Associated Products (7)

  2020 Mercedes-Benz CLA-Class2020 Mercedes-Benz GLC-Class2020 Mercedes-Benz GLE-Class2019 Mercedes-Benz GLC-Class2018 Mercedes-Benz GLC-Class2017 Mercedes-Benz GLC-Class2016 Mercedes-Benz GLC-Class
  Associated Documents

  • DownloadMC-10176662-0001.pdf↗