Mercedes-Benz GLA-Class Complaints

329 consumer complaints on file.

#11432715September 13, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, SERVICE BRAKES
Car's brake system slammed on in light traffic with no nearby obstacles. Clear night, light traffic, road dry, moderate temperature. If there had been more traffic, or if the road had been slick, high probability of risk. Dealer has been notified, will not be able to pick up vehicle for a day or two. I did not see any warning lights, heard no warning sounds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432234September 9, 2021
FUEL/PROPULSION SYSTEM
The check engine light came on. The code reads Emission. They told me it wasn’t covered at Mercedes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431590September 3, 2021
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2021 Mercedes-Benz GLA250. The contact received notification of NHTSA Campaign Number: 21V354000 (Back Over Prevention, Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera image was not displaying on the display screen. The vehicle was taken to the dealer, but the dealer could not activate the display screen and informed the contact that they were waiting for parts to arrive to perform the repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 2,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431458September 2, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, ENGINE
My car puts itself into neutral while driving and while stopped. This has happened 4 times now. The dealer claims they aren’t familiar with this issue. My safety and the safety of others driving around me are in danger. Today, I was changing lanes on the feeder road, and my car locked up into neutral and wouldn’t let me drive it. The error message says “Do not shift gears. Visit dealer”. This car has been in no accidents and hasn’t had any work done other than routine work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431507September 2, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
Lane departure warning, blind spot assist and emergency braking stopped working all at one in May 2021. Left it for service at the local dealership and they changed one of the 'modules' only for the problem to reoccur one week after picking it up, this time with the engine stalling and having to pull over from the middle lane of the highway. Car has been with Mercedes benz Danbury, CT dealer since July 12th 2021 and they are still unsure what is happening. Mercedes Benz seems aware of the risks involved with a stalled engine and provided me with a loaner that I have been driving since that day. They escalated the issue with the manufacturer in Germany.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430778August 27, 2021
UNKNOWN OR OTHER
Start off when the message "do not shift" pops up while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430060August 22, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I was driving and my car randomly changed to neutral on the highway in traffic. I could not changed the gear and was almost hit by several cars that swirved around me. There is a recall for the 2019 version of the car for this very same issue but it exists in all years prior and Mercedes has not addressed it. This is happening to many of us and is being reported at glaowners.com
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429791August 19, 2021
UNKNOWN OR OTHER
In the past three days, I experienced 4 times while driving and/or waiting for the red light, the car just changed to N(neutral) from D by itself. And I couldn’t manually switch back. I had to turn off then started the car again, then I was able to drive the car. It was very scary for me because twice I was in front of the red light and while it turned green my car couldn’t move and the car behind me almost hit my car. I googled online and found that there’s a recall for 2019 MB GLA for similar problems. I wonder why they don’t provide recalls for the same model that made in different years. These two days from the internet I read a lot of people’s posts that stating they had the same experiences. So for sure it definitely is not an isolated case. I was in shock when this happened so I didn’t thought about to take a picture of the dashboard screen because it showed some warnings. But I don’t remember what it was.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429422August 17, 2021
POWER TRAIN, ENGINE, SERVICE BRAKES
The vehicle with only 29,775 miles on it, and I bought it new, made a knocking noise in the brakes and the brake pedal jumped up and down at first stop sign when I left my house. I reapplied the brake to see if it would work. It did. I turned onto the highway and within two blocks the vehicle shifted itself into N, a message on dashboard said pull over, contact service immediately. I was able to coast then turn onto a side street. Upon stopping the vehicle, another warning came on the dashboard: Reversing Not Possible Service Required. This vehicle has had quirky electrical problems from the beginning. I have reported to the dealership at least 3-4 times. I believe this could have been a very dangerous situation for me and my family if I was on an Interstate. I have no confidence in this vehicle now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424980July 15, 2021
UNKNOWN OR OTHER
The panoramic sunroof came off the rail and popped up almost detaching from the vehicle!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418252May 23, 2021
UNKNOWN OR OTHER
Please fix issue associated with my vin so I can Turo it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416606May 14, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS, POWER TRAIN
THE VEHICLE SLIPS INTO NEUTRAL AND SAYS 4 MATIC NOT AVAILABLE. I HAVE TO COAST TO A STOP AND THEN SHUTOFF THE VEHICLE, TURN IT OFF AND THEN RESTART IT. ALSO THE FORWARD COLLISION WARNING ALERTS WHEN I PASS UNDERNEATH A LARGE METAL FREEWAY SIGNAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415168May 4, 2021
COMMUNICATION, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF DES MOINES (9993 HICKMAN RD, URBANDALE, IA 50322) WAS MADE AWARE OF THE RECALL BUT INFORMED THE CONTACT THAT THERE WAS NOTHING THEY COULD DO ABOUT THE OVER THE AIR UPDATE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND FIRST INFORMED THE CONTACT THAT THE OVER THE AIR UPDATE WOULD BE DONE OVER THE WEEKEND IF THE VEHICLE WAS TURNED ON FOR 10-20 MINUTES. SOMETIME LATER, THE CONTACT WAS INFORMED THAT THERE WAS NO GUARANTEE AS TO WHEN THE OVER THE AIR UPDATE WOULD BE PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408509April 17, 2021
LANE DEPARTURE: ASSIST
DRIVER ASSIST WOULD NOT LET ME TAKE CONTROL OF THE VEHICLE AND MADE ME CRASH STRAIGHT INTO GUARD RAIL. ALMOST KILLED ME AND MY DAUGHTER
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11374745November 15, 2020
UNKNOWN OR OTHER
ON AN INITIAL START OF DRIVE, AS SOON AS THE ECO SYSTEM KICKS IN. WHEN L RELEASE MY FOOT FROM THE BRAKE, AND BEFORE L EVEN TOUCH THE GAS THE CAR INSTANTLY CUTS OUT WITH THIS WARNING'SERVICE REQUIRED DO NOT SHIFT GEARS VISIT DEALER' AND AUTOMOBILE GOES INTO 'N'. I THEN PROCEED TO PUT THE CAR IN 'D' AND CAN THEN CONTINUE, BUT THE ECO SYSTEM IS NO LONGER AVAILABLE FOR THE DURATION OF THAT DRIVE. THE NEXT DAY WHEN L GOT IN MY CAR L TURN THE ECO CAPABILITY OFF AND DIDN'T EXPERIENCE THE MALFUNCTION. THIS OCCURRED ON A CITY STREET TWICE BETWEEN 7 NOV 2020, AND AGAIN ON THE 14TH BOTH AFTER L TOOK IT IN FOR DIAGNOSTIC AND WAS TOLD THEY COULDN'T FIND ANYTHING. NO SOMETHING IS WRONG!!!PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373880November 9, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING MY CAR IN MOTION AND WITHOUT ANY WARNING, THE CAR DECELERATED AND SUBSEQUENTLY STALLED WHILE I WAS TRAVELING ON I-85 IN GAFFNEY SOUTH CAROLINA. IT WENT FROM 50 TO 0 LEAVING ME STRANDED ON THE HIGHWAY. IT WAS TOWED TO MERCEDES BENZ OF SOUTH CHARLOTTE WHERE I WAS TOLD THAT IT WAS COMPLETE ENGINE FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11367080October 29, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
SAFETY SYSTEMS ALL FAILED 7 TIMES WHILE THE CAR WAS MOVING, USUALLY AT HIGHWAY SPEED, SINCE 08/20/2017, WARNING LIGHTS (ABS, ESP, TRACTION CONTROL. PARKING BRAKE, ETC) STAYED ON UNTIL I COULD GET TO A DEALER. IN SPITE OF WHEEL SPEED SENSOR REPLACEMENT (5 TIMES) AND REPROGRAMING, THE PROBLEM STILL EXISTS. MERCEDES- BENZ CANNOT FIX THIS OR EVEN DETERMINE WHAT THE PROBLEM IS. THEY ARE WELL AWARE OF THIS PROBLEM WITH MY CAR BUT DO NOT SEEM TO TAKE MUCH RESPONSIBILITY FOR SELLING ME AN UNRELIABLE AND UNSAFE VEHICLE. WHEN THE PROBLEM FIRST HAPPENED. THE CAR HAD 8,800 MILES AND NOW HAS 27,000 MILES. I HAVE THE SERVICE RECEIPTS AND CAN PROVIDE THEM IF NECESSARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363083October 6, 2020
ENGINE, POWER TRAIN
IT APPEARS THAT WHEN THE TURBOCHARGER IS ENGAGED, COOLANT LEAVING THE TURBOCHARGER IS SPRAYING FROM WHERE A PRESUMABLY NOW MISSING CLAMP WOULD OTHERWISE FORM A TIGHT FIT AROUND THE TUBING, WHICH IS NORMALLY HOUSED BENEATH HEAT SHIELDING. THE HEAT SHIELDING HAS BEEN DISPLACED BY THE HIGH PRESSURE PRODUCED BY THE HOT LIQUID. THE LIQUID IS SO HOT LEAVING THE TURBOCHARGER THAT AS IT SPRAYS OUT ONTO THE SURROUNDING AREAS IT HAS MELTED THE AIR INTAKE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362772October 5, 2020
AIR BAGS, STEERING
TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ GLA250. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. OVER TIME, THE STEERING WHEEL STARTED MAKING AN ABNORMAL CLICKING SOUND WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT ALSO STATED THAT THE ELECTRICAL FEATURES ON THE STEERING CEASED TO OPERATE AS NEEDED. THE CONTACT TOOK THE VEHICLE TO ATLANTA CLASSIC CARS (1705 BOGGS RD NW, DULUTH, GA 30096) WHERE IT REMAINED IN THE POSSESSION OF THE DEALER WHILE WAITING TO BE DIAGNOSED. UPON INVESTIGATION, AN INDEPENDENT MECHANIC INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) WHICH SHE LINKED TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000. *LN*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361174September 25, 2020
VISIBILITY:SUN/MOON ROOF ASSEMBLY, VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ GLA250. THE CONTACT STATED WHILE DRIVING 60 MPH, THE CONTACT HEARD AN ABNORMAL CRACKING SOUND AND FELT WATER DRIPPING ON TOP OF HER. THE CONTACT THEN REALIZED THAT WATER HAD BEEN LEAKING IN THE VEHICLE BETWEEN THE WINDSHIELD AND A CRACK THAT HAD FORMED ON THE SUN ROOF. THE CONTACT TOOK THE VEHICLE TO MERCEDES-BENZ OF HOUSTON GREENWAY (3900 SOUTHWEST FWY, HOUSTON, TX 77027) WHERE SHE WAS INFORMED THAT AN OBJECT HAD MADE IMPACT WITH THE SUN ROOF CAUSING THE FAILURE. THE CONTACT DISPUTED THE CLAIM. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,544.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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