Mercedes-Benz G-Class Complaints

54 consumer complaints on file.

#11406857April 7, 2021
UNKNOWN OR OTHER
MERCEDES BENZ ISSUED A RECALL NOTICE NHTSA RECALL 21V058 ... NEITHER THE DEALER NOR MERCEDES BENZ CAN PROVIDE THE FIX ... NOR WILL PROVIDE A PATH OR DATE TO THE REPAIR. SEE ATTACHED FILES. FULL DESCRIPTION OF THIS COMPLAINT CONTAINED IN THE PDF FILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330041June 22, 2020
STRUCTURE:BODY
DIFFICULTY OPENING MAIN DOOR HANDLES. THEY ARE VERY FRAGILE AND I JUST HAD THEM REPLACED. THEY STICK WHEN OPENING. I SEE PREVIOUS MODELS HAVE SIMILAR ISSUES WITH THE DOOR HANDLES. IT COST $500-$600 EVERY TIME WE REPAIR THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323949May 9, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, SUSPENSION
MY 2019 G550 HAS BEEN TO MERCEDES DEALERS TWICE FOR A "FRONT/REAR DIFFERENTIAL LOCK SYSTEM MALFUNCTION" ERROR APPEARING ON THE DISPLAY SCREEN. ALONG WITH THIS IT SHOWS THE ABS AND ESP ARE BE INACTIVE. EACH TIME AT A MERCEDES DEALER THEY REPLACE PARTS AND SAY IT IS FIXED. IT IS NOT FIXED. THIS WEEK I BECAME STRANDED WHEN I PICKED MY DOG UP FROM THE VET AND THIS ERROR MESSAGE APPEARED, ALONG WITH 'ACTIVE DISTANCE ASSIST INOPERATIVE', 'ACTIVE BRAKE ASSIST FUNCTIONS LIMITED', 'BLIND SPOT ASSIST INOPERATIVE', 'STEERING MALFUNCTION INCREASED PHYSICAL EFFORT' ERROR MESSAGES. THE CAR COULD NOT BE STEERED. I TRIED TO TRADE IT IN AT A MERCEDES DEALER AND THEY TOLD ME THERE IS A RECALL FOR THIS THAT THERE IS NO REMEDY AVAILABLE FOR, SO THEY CAN'T EVEN TAKE THE CAR IN TRADE. THE RECALL # IS 2020020019. NHTSA RECALL # 20V090. THE MANUFACTURER HAS NO FIX FOR THIS PROBLEM. MERCEDES OF NORTH ORLANDO OFFERED TO LOOK AT IT FOR A THIRD TIME BUT THEY ALSO SAID THERE IS NO FIX FOR THIS RECALL, AND WERE UNABLE TO OFFER ME ANY SOLUTIONS. THE ERROR MESSAGES COME ON AT DIFFERENT TIMES. USUALLY WHEN THE CAR IS STARTED. THIS LAST TIME THE STEERING WAS INACTIVE, I TRIED TO BACK OUT OF MY PARKING SPACE AND COULD NOT TURN THE STEERING WHEEL. IT CAN HAPPEN WHEN THE CAR IS IN MOTION OR STATIONARY. THE DEALERS HAVE REPLACED PARTS FOR THE DIFFERENTIAL BUT IT MAKES NO DIFFERENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323601May 6, 2020
UNKNOWN OR OTHER
I HAVE A BRAND-NEW VEHICLE THAT WENT INTO A SERIOUS SAFETY RECALL IN FEBRUARY. SINCE BEING NOTIFIED IN EARLY MARCH, THE MANUFACTURER CONTINUES TO SUGGEST THERE IS NOTHING THEY CAN DO TO REMEDY THE SITUATION (NO PARTS AVAILABLE), AND IT IS NOW MAY. WHAT IS MORE CONCERNING IS I AM BEING TOLD TO CONTINUE TO DRIVE THE VEHICLE IF THERE ARE NO SIGNS OF DEFECT (AS IF I AM AN EXPERT). MBUSA KEEPS REFERRING ME BACK TO THE NEW VEHICLE WARRANTY THEY ARE 'HONORING'. UNFORTUNATELY, I DO NOT CARE WHAT IS OUTLINED IN 100 PAGES OF A LEGALLY WRITTEN WARRANTY DOCUMENT. IT IS IMPLIED WHEN A PERSON PURCHASES A NEW VEHICLE, THAT IT WILL NOT GO INTO A MAJOR SAFETY RECALL FOR TWO MONTHS. WHAT I CAN'T SEEM TO UNDERSTAND IS HOW MBUSA IS COMFORTABLE TELLING ME TO CONTINUE TO KEEP DRIVING A DEFECTIVE VEHICLE, KNOWING I HAVE A ONE YEAR OLD IN THE BACKSEAT. SHOULD I ASSUME THE RECALL IS NOT THAT SERIOUS? MBUSA NEEDS TO STEP UP AND DO THE RIGHT THING. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321127April 14, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ G550. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V090000 (POWER TRAIN, SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH AND ATTEMPTING TO EXIT THE FREEWAY, THE VEHICLE VIBRATED AND THE BRAKES ACTIVATED INDEPENDENTLY. THE CONTACT TURNED OFF THE VEHICLE AND RESTARTED AND THE VEHICLE THEN OPERATED AS INTENDED. THE CONTACT STATED THE FAILURE OCCURRED MULTIPLE TIMES. THE CONTACT CONTACTED MERCEDES-BENZ OF ONTARIO (3787 E GUASTI RD, ONTARIO, CA 91761, (909) 212-8400), WHO STATED THAT THE LANE DEPARTURE ASSIST WAS ENGAGED AT THE TIME. THE CONTACT STATED THAT AFTER READING ABOUT THE FEATURE, THE CONTACT LEARNED THAT WHEN THE SYSTEM WAS ACTIVE THE VEHICLE WOULD VIBRATE AND MOVE THE VEHICLE BACK INTO THE EXPECTED LANE. THE CONTACT STATED THAT THERE WAS NO MENTION OF THE BRAKES BEING ACTIVATED WHILE THE FEATURE WAS IN OPERATION. THE MANUFACTURER WAS CONTACTED AND IT WAS CONFIRMED THAT THE BRAKES BEING ACTIVATED WAS NOT A PART OF THE LANE DEPARTURE ASSIST FEATURE. THE APPROXIMATE FAILURE MILEAGE WAS 500. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310161February 19, 2020
ELECTRICAL SYSTEM, ENGINE
2015 MERCEDES G63 WITH 27,000 MILES REQUIRES REPLACEMENT OF CYLINDER HEAD AND REPLACE VALVE SPRING RETAINERS DUE TO LEFT CYLINDER HEAD WITH EXCESSIVE LEAK DOWN.BEARING CAP BOLTS ,HEAD BOLTS ,HEAD GASKET FRONT TIMING COVER TIMING CHAINVALVE EXHAUST MANIFOLD STUDS AND NUTS,SPARK PLUGS .STATIONERY AND IN MOTION ON HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183738March 3, 2019
STRUCTURE:BODY
WHILE DRIVING ON NEW YORK CITY'S WEST SIDE HIGHWAY MY HOOD STARTED TO VIBRATE AND SUDDENLY POPPED OPEN COMPLETELY OBSCURING MY VISION. FORTUNATELY I MANAGED TO PULL OVER WITHOUT INJURY. I SUBSEQUENTLY BROUGHT THE CAR IN EVERY TIME THE HOOD WOULD START TO RATTLE. AFTER A DOZEN ATTEMPTS I GAVE UP AND RECENTLY SOLD THE CAR. I HAVE THE REPAIR ORDERS THAT SHOW THE DOZENS OF TIMES THIS CAR WAS IN REPAIR OVER THE LAST 3 YEARS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055907December 21, 2017
ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
DUE TO A TRACTION CONTROL SOFTWARE ERROR IN MANUFACTURING, AND PERHAPS OTHER ERRORS THAT TRIGGER ERROR CODES, MY CAR WITH ONLY 650 MILES IS UNDRIVEABLE AND UNSAFE. A REPLACEMENT MODULE MUST BE BUILT IN GERMANY WHICH WILL TAKE OVER ONE MONTH TO BE SENT TO THE U.S. DEALERSHIP,AS WELL AS OTHER POSSIBLE FIXES MAY HAVE TO BE MADE,.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993301June 5, 2017
STEERING
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ G63. WHILE DRIVING APPROXIMATELY 8 MPH, CHANGING LANES TO MAKE A LEFT TURN, THE STEERING WHEEL JERKED AND CAUSED THE FRONT PASSENGER EDGE OF THE CONTACT'S VEHICLE TO CRASH INTO ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO CORAL GABLE MERCEDES-BENZ, LOCATED ON 300 ALMERIA AVE, CORAL GABLE, FL, 33134. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS LATER TAKEN TO A COLLISION CENTER LOCATED ON 19191 SW 108 AVE, MIAMI, FL 33157, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10897316August 20, 2016
ELECTRICAL SYSTEM
AFTER 14 MONTHS OF OWNERSHIP AND 12,500 MILES, THE AUXILLARY BATTERY STOPPED WORKING. WITHIN 5 DAYS OF THE WARNING LIGHT INDICATING NO AUXILLARY BATTERY, VEHICLE STALLS WHILE DRIVING (IN MOTION AND STATIONARY), FEATURES LIKE DISTRONIC (CRUISE CONTROL THAT FEATURES DISTANCE FROM THE CAR IN FRONT OF YOU) STOPPED WORKING. BOTH OF THESE ARE SAFETY CONCERNS AS THEY CAN CAUSE SERIOUS ACCIDENTS WHEN THEY OCCUR. DEALERSHIP INFORMED ME THAT THIS WAS A COMMON OCCURRENCE ON 2015 MODELS. THEY ALSO INFORMED ME THAT THIS WOULD BE A RECURRING PROBLEM THROUGHOUT OWNERSHIP. I DO NOT FEEL SAFE WITH MY CHILDREN IN THE CAR WITH THIS TYPE OF DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883172July 7, 2016
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN THE FRONT WINDSHIELD WIPERS STOPPED MOVING. ON A TEXAS FREEWAY I-35 THERE WAS NO VISIBILITY GOING 55 MILES PER HOUR IN RUSH HOUR TRAFFIC. REPEATEDLY TURNING WIPER CONTROL ON AND OFF, THE WIPERS WOULD NOT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872834June 6, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ G63. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED. THE FRONT PASSENGER SIDE MALFUNCTION SERVICE REQUIRED LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872839June 6, 2016
AIR BAGS
TL* THE CONTACT OWNED A 2016 MERCEDES BENZ G63. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE MALFUNCTION SERVICE REQUIRED AIR BAG WARNING LIGHT WAS CONSTANTLY ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 921.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818018January 5, 2016
UNKNOWN OR OTHER
FRONT LEFT & RIGHT BLINKERS FAIL AT DIFFERENT TIMES. ERROR CODE READS, "CHECK FRONT RIGHT TURN SIGNAL." FAULT HAPPENS AT VARIOUS TIMES, WHILE DRIVING ON HIGHWAY, AT A STOP SIGN, ETC. FAULT APPEARS & BLINKER IS INOPERABLE. DEALERSHIP HAS TRIED 8 TIMES TO FIX ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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