Mercedes-Benz C-Class Complaints

3,817 consumer complaints on file.

#11051737December 1, 2017
AIR BAGS
TAKATA RECALL ON MY AIRBAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051822December 1, 2017
AIR BAGS
TAKATA RECALL. I WILL NOT CONTINUE TO RISK MY LIFE DUE TO INSUFFICIENT AIRBAGS THAT NOBODY IS TAKING CARE OF . THIS SHOULD BE AT ITS HIGHEST PRIORITY AND IT IS VERY DISAPPOINTING. I WILL BE SPEAKING TO MY LAWYER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051544November 30, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. WHEN THE FUEL TANK WAS FULL, THERE WAS A STRONG FUEL ODOR INSIDE THE VEHICLE ON THE REAR PASSENGER SIDE. THE FAILURE OCCURRED WHILE DRIVING VARIOUS SPEEDS. WHILE THE VEHICLE WAS PARKED, THE ODOR WAS VERY STRONG INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT HAD TO ROLL DOWN THE WINDOWS FOR THE FUEL ODOR TO SUBSIDE. THE FAILURE OCCURRED WITHOUT WARNING. WHEN THE FUEL TANK WAS HALF FULL, THERE WAS NO FUEL ODOR IN THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-367-6372 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL; THEREFORE, THE CONTACT HAD TO PAY FOR THE REPAIR. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051567November 30, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BOB KING AUTOHAUS, 5115 NEW CENTRE DR, WILMINGTON, NC 28403, (910) 799-3520) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051596November 30, 2017
AIR BAGS
I HAVE ASKED THE PARK PLACE MOTORCARS MERCEDES-BENZ DALLAS LOCATION, ON TWO OCCASIONS, ABOUT THE RECALL NOTICES I RECEIVED. I WAS TOLD THAT I DID NOT NEED TO WORRY ABOUT THE RECALL UNLESS I ACTUALLY EXPERIENCED AN ISSUE WITH THE BAGS. THE ISSUE IS THAT I WON'T KNOW IF I HAVE AN ISSUE WITH THE BAGS UNTIL I HAVE AN ACCIDENT, AND I AM EITHER INJURED OR KILLED BY THESE AIRBAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051131November 29, 2017
STRUCTURE:BODY
INSIDE DRIVERS DOOR HANDLE BROKE AT THE ATTACH POINT TO CABLE. ON INSPECTION FOUND THAT HANDLE IS MANUFACTURED IN SUCH A WAY THAT IT DOES NOT HAVE ENOUGH MATERIAL IN THE BODY OF THE JOINT TO MAINTAIN INTEGRITY FOR SUCH A HIGH USE ITEM. THIS PRESENTS A DANGER AS THE HANDLE WILL FAIL AND COULD FAIL IN A DANGEROUS SITUATION, TRAPPING THE DRIVER IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051287November 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF HOUSTON GREENWAY AT (713) 489-2111 (3900 SOUTHWEST FWY, HOUSTON, TX 77027) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051309November 29, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2012 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V017000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF ROCHESTER, 4296 W HENRIETTA RD, ROCHESTER, NY 14623 (585) 598-9193) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051310November 29, 2017
AIR BAGS
"TAKATA RECALL' . ON FEB..11,2016 I RECEIVED A LETTER STATING THAT THERE WAS AS A RECALL ON MY VEHICLE FOR AIRBAG REPLACEMENT AND AGAIN ON MAY 25,2016 STATING THAT THE AIRBAG REPLACEMENT WAS STILL PENDING. I CONTACTED THE DEALER IN MOBILE, AL TODAY, NOV.29,2017. HE SAID , IT'S STILL PENDING , TAKATA HAS NOT RELEASED THE GO AHEAD TO REPLACE AIRBAG. THERE HAS BEEN ANY ACCIDENTS AT THIS TIME. I'M FILLING OUT FORM TO HAVE AIRBAG REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050954November 28, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA RECALL MY DEALERSHIP (LOKEY MERCEDES CLEARWATER FL) SAYS TO EACH OF MY INQUIRIES "PARTS UNAVAILABLE, NO FURTHER INFORMATION" . MERCEDES BENZ THEMSELVES SAY SAME THING PLUS "DRIVE YOUR CAR, THIS RECALL IS A SAFETY PRECAUTION". I DON'T FEEL LIKE A SOLUTION IS IN SIGHT. ALTHOUGH THE TAKATA AIRBAG HAS NOT YET MALFUNCTIONED, I AM DRIVING A POTENTIALLY DANGEROUS CAR. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050967November 28, 2017
AIR BAGS
TAKATA RECALL - PARTS NOT YET AVAILABLE FOR REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050975November 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE LOCAL DEALER (MERCEDES-BENZ OF JACKSON (5397 1-55N, JACKSON, MS 39206) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051044November 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO PENSKE MERCEDES-BENZ (1829 E GARVEY AVE N, WEST COVINA, CA 91791, PHONE: (626) 859-1250), BUT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051110November 28, 2017
ELECTRICAL SYSTEM
MY 2011 MERCEDES C 300 HAS A FAILED IGNITION LOCK THE CAR STOP ON ME IN THE MIDDLE OF THE NIGHT, I HAD TO HAVE A TOW TRUCK TO PICK IT UP AND TOW TO SHOP $$$ AND I BEGIN TO DO SOME RESEARCH THERE ARE SO MANY CARS WITH THE SAME PROBLEM THIS NEED TO BE ON THE RECALL LIST AND ALSO IT IS VERY EXPENSIVE TO REPAIR PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051119November 28, 2017
STRUCTURE:BODY
DRIVER SIDE DOOR HANDLE BROKE. THIS WAS NOT DUE TO EXCESSIVE FORCE, UNUSUAL WEAR OR USE, ETC. THE PART CAN ONLY BE REPAIRED BY REPLACING THE ENTIRE INTERIOR DOOR PANEL. DEALER IS AWARE OF THE PROBLEM AND KNOWS THAT THE PIECE IS FAULTY AND PRONE TO BREAKING. THE COST TO FIX IT IS NEARLY $1,000 TO REPAIR. IN ORDER TO EXIT THE VEHICLE, I HAVE TO ROLL DOWN MY WINDOW, OPEN THE DOOR FROM THE EXTERIOR, ROLL MY WINDOW BACK UP AND THEN EXIT. THIS IS A MAJOR SAFETY HAZARD IF I NEEDED TO EXIT THE VEHICLE QUICKLY DUE TO A FIRE, ACCIDENT, ETC. WHEN THE HANDLE BROKE, THE VEHICLE WAS STATIONARY (I HAD JUST PARKED), I WENT TO OPEN THE DOOR AND THERE WAS NO MOVEMENT OF THE DOOR. THERE WAS NO SOUND INDICATING A BREAK, IT SIMPLY DID NOT OPEN THE DOOR ANY LONGER. WHEN RESEARCHING THE PROBLEM, I FOUND ADDITIONAL EVIDENCE OF THIS BEING A COMMON ISSUE AMONG OTHER MB OWNERS AND THEY WERE EQUALLY AGHAST AT THE FACT THAT THIS HAD NOT BEEN RECALLED AND ADDRESSED DUE TO THE SEVERE NATURE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048596November 27, 2017
STEERING
ON 11/25/2017 AT 1550 HOURS, I MADE MULTIPLE ATTEMPTS TO START MY VEHICLE. THE KEY WOULD TURN BUT THE VEHICLE WOULD NOT START. THE SWITCH LIGHTS WERE OPERATING. HOWEVER, THE WHEEL WOULD NOT TURN AND THE GEAR WAS STUCK. THE BATTERY WAS CHECKED AND IT WAS FULLY OPERATIONAL. THE TOW TRUCK COMPANY MADE MULTIPLE ATTEMPTS TO RECHARGE THE CAR WITH NO SUCCESS. MY CAR WAS TOWED FROM DC TO DUMFRIES, VA (HOME). ON 11/27/2017 AT APPROXIMATELY 0721 HOURS. MY VEHICLE WAS TOWED FROM MY HOUSE TO THE ALEXANDRIA MERCEDES-BENZ SERVICE CENTER. MERCEDES GAVE ME A LOANER CAR. AT 0945 HOURS, I RECEIVED A CALL FROM THE MERCEDES-BENZ SPECIALIST AND HE SAID THE ISSUE IS THE STEERING LOCK. WHICH IS A NORMAL PROBLEM WITH THESE VEHICLES. I WAS TOLD THE PRICE WOULD BE $1,628. MY VEHICLE HAS NEVER HAD ANY ISSUES AND I KEEP MY MAINTENANCE AND EVERYTHING ELSE UP TO DATE. MERCEDES-BENZ SHOULD RECALL ALL VEHICLES THAT HAVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048709November 27, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V363000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MERCEDES-BENZ OF STEVENS CREEK, SAN JOSE, CA, 408-983-5220) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048736November 27, 2017
AIR BAGS
HAVE RECEIVED COMMUNICATIONS FROM MERCEDES BENZ, BEGINNING MAY 2016, STATING PROBLEM WITH AIR BAGS WHICH COULD CAUSE INJURY AND EVEN DEATH. HAVE CALLED MERCEDES BENZ U.S.A. SEVERAL TIMES AS WELL A LOCAL DEALER AND ANSWER CONTINUES TO BE "PARTS ARE NOT AVAILABLE YET". SHOULD I DISCONTINUE USE OF THIS VEHICLE BASED ON THEIR WARNING OF INJURY AND EVEN DEATH?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048756November 27, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING
STEERING WHEEL LOCK KEEPING CAR FROM STARTING HAS HAPPEN NUMEROUS TIMES TO ME ANY MANY PEOPLE WITH BENZ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048809November 27, 2017
AIR BAGS
TAKATA RECALL FOR THE LAST TWO YEARS AND NINE MONTHS I SERVICE MY CAR AT BENZEL-BUSH OF ENGLEWOOD NJ.I DID ASK THEM ABOUT THE RECALL AND THEY TOLD ME TO WAIT.AS OF 11/27/2017 I HAVE NOT RECEIVED ANY INFORMATION ABOUT TAKATA RECALL FROM BENZEI-BUSH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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