Mazda CX-90 Complaints (2024)

464 consumer complaints on file.

#11653301April 7, 2025
ELECTRICAL SYSTEM, STRUCTURE, ENGINE AND ENGINE COOLING
The contact owns a 2024 Mazda CX-90. The contact received notifications of NHTSA Campaign Numbers: 24V814000 (Electrical System, Structure) and 24V815000 (Power Train, Engine and Engine Cooling); and parts were available. The contact stated that upon taking the vehicle to the dealer, he was informed that the manufacturer would not cover the cost of the repair. The manufacturer was made aware of the issue and confirmed with the contact that as the second owner of the vehicle, he was not entitled to have the cost of the repair covered by the manufacturer. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647057March 7, 2025
POWER TRAIN
The vehicle displayed "Engine Malfunction have your vehicle inspected" on the dash along with orange lights. The vehicle would drive but without warning would not come up to speed. This caused an unsafe situation entering the interstate where the vehicle was below the minimum speed until we could exit the highway. There was no warning of the low power and inability to operate normally. This was a known problem and the vehicle had all of the recalls already performed. Dealer states there is a problem with the low pressure fuel pump. I am not confident the problem will be solved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646945March 7, 2025
ELECTRICAL SYSTEM
Hybrid battery failure. Battery issue can cause car to lock up while driving. Dealer service department indicate they have at least 6 vehicles with this same issue. The vehicle has not been inspected by other than the dealership service department that I am aware of. While driving to the dealership for a routine oil change, the car made a quick odd noise then 3 alerts came on said Hybrid system malfunction have vehicle inspected, engine malfunction, system malfunction. Dealer inspected vehicle determined needed a hybrid batter replacement, indicated they could not say vehicle was safe to drive as it could just stop working. Considering they already have a number of cars with same issues in the shop I am concerned this could be a defect problem in many vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646291March 4, 2025
STEERING
I've noticed ever since the car was new that it had a poor sense of straight ahead especially at freeway speeds. When the lane departure chime was active it would sound constantly{has since been turned off but lighted markers in gauge cluster still fire all the time}. When I take my attention off road for a second to adjust fan speed or temp, the car is close to going into the other lane. Lots of concentration necessary. I've mentioned this to one dealer who checked and adjusted alignment with no improvement and another dealer said they've had other owners of Mazda CX-90's voice the same complaint. There's also a long term test in Motor Trend on a CX-90 that complained about the same issue. I feel there is something wrong here that could be a potential safety problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644694February 25, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Issue Summary: Since December 27, 2024, my vehicle has experienced a hybrid malfunction and leakage issue three times. Each time this occurs, the vehicle becomes completely inoperable and cannot move, requiring a tow truck to take it to the dealership. Since December 27, 2024, my car has been in the shop four times, yet the issue persists. This raises serious reliability and safety concerns, as the vehicle can suddenly become unusa
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644305February 22, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Received Hybrid Battery Malfunction and Electrical Leakage Detection alerts two weeks ago. Dealer has not been able to fix. First they said it was the water heater, then they said my radiator was leaking and I need a new one. Estimated 4 additional weeks for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644106February 21, 2025
STEERING
Steering sticks while driving. Then, all of a sudden releases, and this causes a jerk in the steering and vehicle movement in the direction of steering. Vehicle recall 6524A/Jan 18, 2024 for "increase in steering effort" was completed in April 2024. This issue is very apparent at interstate highway cruising speeds to just maintain staying in traffic lane. Worried that steering may continue sticking and not be able to maneuver vehicle to drive safely avoid an accident. Turned off the vehicle lane assist feature to diagnose the issue, the issue still exists with the lane assist feature turned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643864February 20, 2025
ENGINE, UNKNOWN OR OTHER
The wires under the hood were chewed up by rodents. The cars wires are insulated with a soy based wiring coating. My car is at the dealership for repair and deemed undrivable. This is so unfair because the car is new and only has 6200 miles on it. I am now facing insurance deductible. The dealer says the vehicle is undrivable because it is a safety issue and the engine might catch fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642601February 13, 2025
LANE DEPARTURE: BLIND SPOT DETECTION
Blind spot monitors alert for things like light fog. I cannot trust a system that thinks water vapor is going to be an issue while turning or merging.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642605February 13, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The vehicle does not slow down or reduce speed until the brake pedal is pressed at least 1/5 of the way down when using cruise control. The brake light turns on, but the car continues to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642569February 13, 2025
STEERING
The contact leased a 2024 Mazda CX-90. The contact stated while driving 70 MPH in the far left lane, the vehicle jerked and the steering wheel seized, causing the contact to lose control of the vehicle. It was unknown whether warning lights were illuminated. The contact stated that the vehicle veered to the right independently, spun three times, crashed into the guard rail and came to a stop while facing oncoming traffic. The front driver's side airbag and an unknown air bag deployed. There were unknown warning lights illuminated after the crash. The emergency units arrived at the scene, but the contact refused to be examined. The contact sustained a minor hand burn from the air bag deployment but did not seek medical assistance. A police report was filed. The vehicle was towed to a collision center, where it was totaled. The insurance company was not contacted. An unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 22,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11641877February 11, 2025
SEAT BELTS, UNKNOWN OR OTHER
The seatbelt reminder system is broken and someone almost took my door off this morning because I had to open my door to get it to stop. Every day when I drop my kids off at school I have to make sure the vehicle is in park so the seatbelt reminder doesn't go off. If they open it a second before I put the vehicle in park it will keep beeping and beeping until I turn the car off, open my door, and turn the car on. I had to do that today and at a stop sign. It's busy by the school so everyone is in a hurry. So it was beeping non stop because my son unbuckled early and the car will keep beeping even if noone is in the seat. I stopped at the stop sign, turned off the car (and it still kept beeping), opened my door to get it to stop, It was at this point the person behind me thought my car was disabled and went around me, almost taking out my door and possibly my arm at the moment. I also have to do this when someone in the back seat moves seats (and we have to put a seatbelt on an empty seat) or even puts some pressure on a seat. If they sit inbetween seats we then have to put a seatbelt on an empty seat. Dealer says this is the way its designed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642037February 11, 2025
ELECTRICAL SYSTEM
Bought this brand new CX90 Premium in October 2024! As of today Feb 11, the car has been in the dealership 4 x fir the same issue!! Dead battery after sitting for 2 weeks! They have replace one small battery and that worked for a month! Took it in last week for the same issue! Dead battery! We find that this is a very coming problem. They said they would now replace the 58 volt battery but it is on back order for 8 weeks. In the mean time I’m paying on this car and I have to drive a loaner which isn’t even close to my car! I’m finding out by talking to other customers this is a common problem! We didn’t get any notice or call! I am demanding this be considered “lemon law” as this is the fourth time it has been in for the same problem. I want all my money back that I paid and demand Mazda USA issue recalls for this issue. It is definitely a big safety issue! The dealer seems to be trying but they are frustrated as well! They are Olympia Mazda in Olympia, Wash, service manager is James Ellis Please respond! Thank you for any help and assistance [XXX] and [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641492February 8, 2025
ELECTRICAL SYSTEM, ENGINE
While vehicle was in motion, warning light came on stating “engine malfunction, have the vehicle inspected”. Engine light stays illuminated. The message and light now appear at startup
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641436February 7, 2025
STEERING, ENGINE, ELECTRICAL SYSTEM
At approximately 16:50 engine malfunction warning light appeared and dealership was notified. Appointment scheduled for 4 days after. At 17:21 car began swerving uncontrollably along I80 with warning “engine malfunction, have the vehicle inspected.” The car was shaking violently and veered off the road into the ditch between the eastbound and westbound highway. The car was totaled. Review of the vehicle app indicated that just before the crash at 17:19 several critical vehicle malfunctions messages appeared. The vehicle crashed at 17:21.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11639858January 31, 2025
ENGINE
This is a 2024 Mazda CX-90 PEHV where I took it in for all recalls on January 17th, 2025 related to loss of power and hybrid system malfunction. Today, Jan 31st, 2024 (2 weeks and a few 100 miles later), I now have engine malfunction warnings lights. This car has serious issues that nearly caused a bad accident where POST recall, the issues continue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638545January 25, 2025
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT, STRUCTURE:BODY:HATCHBACK/LIFTGATE
I opened the rear lift gate. I turned around to grab a bag of vegetables. I leaned in to put them in the back of the car... The lift gate hit my head and continued closing pushing down on my head. I was finally able to twist out from under it and it closed all the way. I did not hear any warning beeps. My head and neck are sore. I worry this could kill someone.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11636473January 17, 2025
POWER TRAIN
When the gear shift is bumped it can go from Drive to Neutral by accident and without the driver's knowledge. I would assume this button needs to be depressed to change gears but on this car it will go from Drive to Neutral without depressing this side button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635205January 10, 2025
UNKNOWN OR OTHER
On four different occasions, the most recent being last night (1/9/2025), the vehicle has suddenly lost drive power while driving. The ability to accelerate is suddenly gone. When you press the gas pedal the engine revs, as if it is in neutral, but it does not accelerate. When this happens, the vehicle is still in drive as indicated by light on the shifter showing drive and the fact the vehicle, just moments before, is driving. During all four instances, I had to bring the vehicle to a complete, put the car in park and then back into drive. On three of these occasions there was no pull-out lane and I had to bring the vehicle to a complete stop in a moving lane of traffic. The incident last night occurred mere seconds after making a left-hand turn with traffic coming up behind me at a higher speed then I was travelling. My safety, the safety all passengers in my car and the safety of other drivers are all at risk when this occurs. When this happens there are no warning lamps or messages that appear. After the third time it happened (on 12/6/2024), we took the vehicle to the Mazda dealership we leased it from and it was inspected and we were told they found nothing wrong with it. They noted they did some updates. They kept the vehicle from Monday 12/9 - Thursday 12/12. Less than a month after getting the vehicle back from the dealership this issue occurred a 4th time (on 1/9/2025 at about 8pm). We will be calling the dealership this morning and setting up an appointment for them to again inspect the vehicle for this safety concern. Our vehicle is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635206January 10, 2025
UNKNOWN OR OTHER
I am submitted this report for the 12/6/2024 event. The form I submitted previously was for the safety incident that occured last night (1/9/2025). On four different occasions, the most recent being last night (1/9/2025), the vehicle has suddenly lost drive power while driving. The ability to accelerate is suddenly gone. When you press the gas pedal the engine revs, as if it is in neutral, but it does not accelerate. When this happens, the vehicle is still in drive as indicated by light on the shifter showing drive and the fact the vehicle, just moments before, is driving. During all four instances, I had to bring the vehicle to a complete, put the car in park and then back into drive. On three of these occasions there was no pull-out lane and I had to bring the vehicle to a complete stop in a moving lane of traffic. The incident last night occurred mere seconds after making a left-hand turn with traffic coming up behind me at a higher speed then I was travelling. My safety, the safety all passengers in my car and the safety of other drivers are all at risk when this occurs. When this happens there are no warning lamps or messages that appear. After the third time it happened (on 12/6/2024), we took the vehicle to the Mazda dealership we leased it from and it was inspected and we were told they found nothing wrong with it. They noted they did some updates. They kept the vehicle from Monday 12/9 - Thursday 12/12. Less than a month after getting the vehicle back from the dealership this issue occurred a 4th time (on 1/9/2025 at about 8pm). We will be calling the dealership this morning and setting up an appointment for them to again inspect the vehicle for this safety concern. The vehicle is available for inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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