Mazda CX-90 Complaints (2024)

331 consumer complaints on file.

#11644106February 21, 2025
STEERING
Steering sticks while driving. Then, all of a sudden releases, and this causes a jerk in the steering and vehicle movement in the direction of steering. Vehicle recall 6524A/Jan 18, 2024 for "increase in steering effort" was completed in April 2024. This issue is very apparent at interstate highway cruising speeds to just maintain staying in traffic lane. Worried that steering may continue sticking and not be able to maneuver vehicle to drive safely avoid an accident. Turned off the vehicle lane assist feature to diagnose the issue, the issue still exists with the lane assist feature turned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643864February 20, 2025
ENGINE, UNKNOWN OR OTHER
The wires under the hood were chewed up by rodents. The cars wires are insulated with a soy based wiring coating. My car is at the dealership for repair and deemed undrivable. This is so unfair because the car is new and only has 6200 miles on it. I am now facing insurance deductible. The dealer says the vehicle is undrivable because it is a safety issue and the engine might catch fire
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642569February 13, 2025
STEERING
The contact leased a 2024 Mazda CX-90. The contact stated while driving 70 MPH in the far left lane, the vehicle jerked and the steering wheel seized, causing the contact to lose control of the vehicle. It was unknown whether warning lights were illuminated. The contact stated that the vehicle veered to the right independently, spun three times, crashed into the guard rail and came to a stop while facing oncoming traffic. The front driver's side airbag and an unknown air bag deployed. There were unknown warning lights illuminated after the crash. The emergency units arrived at the scene, but the contact refused to be examined. The contact sustained a minor hand burn from the air bag deployment but did not seek medical assistance. A police report was filed. The vehicle was towed to a collision center, where it was totaled. The insurance company was not contacted. An unknown dealer was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was approximately 22,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11642037February 11, 2025
ELECTRICAL SYSTEM
Bought this brand new CX90 Premium in October 2024! As of today Feb 11, the car has been in the dealership 4 x fir the same issue!! Dead battery after sitting for 2 weeks! They have replace one small battery and that worked for a month! Took it in last week for the same issue! Dead battery! We find that this is a very coming problem. They said they would now replace the 58 volt battery but it is on back order for 8 weeks. In the mean time I’m paying on this car and I have to drive a loaner which isn’t even close to my car! I’m finding out by talking to other customers this is a common problem! We didn’t get any notice or call! I am demanding this be considered “lemon law” as this is the fourth time it has been in for the same problem. I want all my money back that I paid and demand Mazda USA issue recalls for this issue. It is definitely a big safety issue! The dealer seems to be trying but they are frustrated as well! They are Olympia Mazda in Olympia, Wash, service manager is James Ellis Please respond! Thank you for any help and assistance [XXX] and [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638545January 25, 2025
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT, STRUCTURE:BODY:HATCHBACK/LIFTGATE
I opened the rear lift gate. I turned around to grab a bag of vegetables. I leaned in to put them in the back of the car... The lift gate hit my head and continued closing pushing down on my head. I was finally able to twist out from under it and it closed all the way. I did not hear any warning beeps. My head and neck are sore. I worry this could kill someone.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11636473January 17, 2025
POWER TRAIN
When the gear shift is bumped it can go from Drive to Neutral by accident and without the driver's knowledge. I would assume this button needs to be depressed to change gears but on this car it will go from Drive to Neutral without depressing this side button.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633686January 2, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The fuel gauge and range indicator are faulty. I was doing long-distance highway driving during the holidays. At 1/4 tank, the range indicator said 110 miles until empty. As soon as the needle dipped a fraction below 1/4 tank (about 20 miles later) the range indicator dropped instantly to 40 miles left AND THEN DROPPED ONE MILE PER SECOND UNTIL IT REGISTERED ZERO. The needle also fell at the same rate until I was driving on the interstate with zero range and a gas gauge buried below empty. All of this occurred within one minute. I pulled into the nearest gas station and filled up with 12.71 gallons (it's an 18.5 gallon tank). So I actually had 5.79 gallons left (or 156.33 miles of range at 27mpg on the highway). Not being able to rely on the gas gauge/range indicator is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633006December 29, 2024
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I am concerned about a serious safety issue with my CX-90. Both of the rear doors have consistently malfunctioned, failing to latch properly when closed. The door handles get stuck and do not fully return to their original position, preventing the doors from locking securely. As a result, the doors have swung open while the vehicle was in motion, putting passengers, especially children in the back, at significant risk. This is a critical safety concern that needs immediate attention. This issue goes back mid November 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632978December 29, 2024
STEERING
My vehicle had a previous recall done concerning the steering - recall #24V022000 of 2024-01-17. That corrected a problem I was having with a 'notchy' feeling in the steering when going down a relatively straight road. The problem I am having now with the steering is different and IMO is more dangerous of an issue. The problem is a notchy and "locked" feeling when the steering wheel is turned and kept at a required angle when going around a constant radius bend in the road. The specific problem is that when the steering wheel is required to be turned back to the center position after the road straightens, the wheel feels like it is almost locked in the turned position and sometimes returning the wheel to the center position results in an overcorrection which may cause the vehicle to cross over the centerline of the road and into the oncoming traffic. Interestingly, when I had my car into the dealer for a repair and was given another CX-90 as a loaner, the loaner exhibited the same issue. I brought this to the attention of the service manager and he basically ignored my concern. I will be making an appointment with the dealer in the near future and address this issue but I decided to report this issue because it looks to me like my vehicle is not the only vehicle with this potentially dangerous issue. I have been able to anticipate when this occurs but wonder if a less attentive driver would have a serious problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632351December 25, 2024
POWER TRAIN
Dear NHTSA, I am writing to formally raise a safety concern regarding my Mazda CX-90 Turbo S Premium Plus, which I purchased and currently have approximately 25,078 miles on. This vehicle is equipped with a mild hybrid 48V battery, which is not a full high-voltage battery. The vehicle has been at the dealer since December 9th for ongoing issues. On [XXX], I began experiencing multiple malfunctions, including the Mild Hybrid System Malfunction, Engine Malfunction, and iStop Malfunction (with the iStop malfunction indicator blinking). This is a serious safety concern. I was extremely worried that the vehicle could stall, especially while driving on a busy highway at high speeds. Both myself and my family felt fearful while driving the car. I believe this issue presents a significant risk to the safety of drivers and passengers. I am requesting your assistance in initiating an official recall from the manufacturer for this component failure. Based on my research, I am not the only one experiencing these issues—many others have reported similar problems on forums like Reddit, which suggests that this could be a widespread issue. Additionally, Mazda offers a 6-year/60,000-mile warranty on this hybrid battery. If the component fails after this period, the cost to replace it could reach $6,000, with the customer being responsible for a large portion of the expense. This is concerning, especially considering that if this part fails after 30,000 miles, the customer may be expected to bear up to 70% of the cost. It is frustrating to see such issues with a vehicle sold in the U.S., and I feel that companies should be held accountable for offering subpar products. For comparison, BMW offers a 100,000-mile warranty on similar components. I hope you will take immediate action to address this issue and help ensure that affected vehicles are recalled for repair or replacement. Thank you in advance for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629936December 10, 2024
EXTERIOR LIGHTING, ENGINE
I’ve only owned this brand new vehicle for just two months. Had I known these issues, I would not have purchased the CX90! Having issue with I-stop causing vehicle to stop whenever and now the dash display just popped up yesterday 12/09/24 regarding “Headlight Malfunction contact dealership”. I contacted the dealership yesterday and was going to be charged for a diagnostic test on a two month old vehicle, I don’t think customers should have to pay for a diagnostic test on a “brand new vehicle” and was also advised, Mazda is aware and working on issue (headlight malfunction has been complained about since 2023) but no recall on headlight malfunction, test! As well as now, there are two campaign #7024 J and #7124 J But at the present time service department is waiting on “when” the recall and headlight issue can be serviced! I’m confused why owning a brand new vehicle and being told of issues and experiencing issue along with recalls and not being able to get them fixed is asinine! What customer wants to pay lots of money on a vehicle to risk injury or damage due to manufacturer dragging their feet. I would appreciate assistance in these issues! Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629924December 10, 2024
UNKNOWN OR OTHER
CX-90 AC system is faulted, while driving it keeps the temperature at comfortable level. However, it starts to blow warm and humid air at idling or stopping at traffic or traffic lights (with i-stop disabled). When gear is shifted into Park or Neutral, AC starts working normal again. This causes uncomfortable and unpleasant driving experience in hot summer months. The complaint has been filed with Mazda Corporate, but no resolution to this issue. Hopefully, this will be investigated by Mazda Engineers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629131December 5, 2024
ENGINE, POWER TRAIN, STEERING
While driving (less than 2000 miles on the OD) in our 2024 cx90 SE the vehicle started to shift out of timing and everything shut off at once. The vehicle lost all power and all parts shut down. The vehicle would start back up and power steering went out. Our driving speed was at 30mph so it was extremely scary during rush hour traffic. We had to have it towed to the dealership, we're not sure what the issue will be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628783December 4, 2024
ENGINE
The contact owned a 2024 Mazda CX-90. The contact stated while driving 40 MPH, the engine seized. The contact stated that the failure occurred while the contact was driving at night on a busy dark road. The Police was contacted for assistance. The contact stated that it took two days for the vehicle to be towed from the location because the vehicle was missing a tow tool. The vehicle was towed to the dealer where the vehicle was diagnosed with engine failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact no longer owns the vehicle, after agreeing to a buyback. The failure mileage was approximately 28,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626087November 19, 2024
ENGINE
Vehicle present engine hesitation. In acceleration the engine losses power, noticeable delay and jerk when accelerating from a stop. Also if you have to make a suddenly speed reduction, you see that the vehicle still accelerating. First time the dealership did a technician service bulletin to fixed the problem, but for the second time with exactly the same problem they said that is normal. That’s a safety issue and Mazda is ignoring the concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625739November 17, 2024
STEERING
When making a slight left turn at a curve steering wheel locks up and requires force to to turn it straight again , it is very dangerous and could result in accidents
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618956October 9, 2024
ENGINE
Loss of engine power/acceleration while driving on highway. Was able to safely pull over but felt in danger during the incident especially with cars behind me surprised by my vehicles loss of power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618877October 9, 2024
STEERING
Approximately six weeks ago, I began to notice the steering locking up ever so slightly as I made corrections in sweeping turns at 50 mph or so. In the beginning, I thought that it was road imperfections, but then it became more persistent and undeniable. Following this, it began to lock up more so when turning from a standing stop and accelerating, as when I was merging into traffic from my subdivision street. Some days, I notice it more than others. I was unnerved. I took the vehicle to the dealer, reported the concern, and was regarded as a purple squirrel. I was told that every update related to the steering had been completed and that there was nothing that they could or would do. The problem remained. With the concern remaining, I returned to the dealer and was told that someone else with the exact vehicle reported the problem the day before. Still, there was nothing that they could do as Mazda had not provided any guidance. I do not want to drive the vehicle. It is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616728September 26, 2024
UNKNOWN OR OTHER, SEATS, STEERING
Mazda's Driver Personalization System is highly defective and properly recognizes a driver, at best, 40% of the time. Since multiple functions are tied to this system such as seat position, steering wheel position, infotainment presets, and a variety of other vehicle preferences, this not only causes an inconvenience issue but also a safety issue. The safety problem is that one has to stop the car, put it into Park, press through multiple menus and keystrokes just to change the setting to the correct driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616726September 26, 2024
UNKNOWN OR OTHER
Mazda Connect (Infotainment System) will regularly freeze and reboot. Issue is more pronounced when more than one iPhone is connected via USB-C. If each phone has a different version of iOS, Mazda Connect will freeze, crash, and reboot. If one person is connected and then physically disconnects, then another iPhone with a different version of iOS connects, Mazda Connect will freeze, crash and reboot. To make matters worse, these incidents are not recorded in any logs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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